FCP6 Media Manager crashing

Hi
I have a client on FCP6 (latest version of it, I believe) on a 27" iMac with 10.6.
She has a project with ~1.5TB media spread across a couple of locations, and wants to move everything to a new drive so she can send it down to her editor. However, every time she tries to use Media Manager, FCP copies around 500GB of files, and then crashes.
Here are the media manager settings I've instructed her to use:
COPY media referenced by duplicated items
Include render files
Include master files outside selection
DO NOT delete unused media
Base media file names on existing file names
Duplicate selected items and place into a new project
One complicating factor is that she currently has two project files - one containing bins and folders for the original tape captures, and one containing just her sequences (whose media is obviously a subset of the full tape media).
We've deleted the main preference files, the thumbnail cache/data files, and created a brand new project file with bins from both projects. The offending crash thread does have several mentions of Media Manager plugin - nothing else stands out especially. (I can post if need be.) So I suspect there's something amiss with a bit of media or corrupt sequence somewhere.
My assumption - and if anyone can confirm or correct, I'd be grateful - is that if she used Media Manager to duplicate each project (tapes and sequences), FCP would copy any overlapping media TWICE, rather than intelligently know that it already has the associated media on the new drive. Anyone know differently? If that's NOT the case, I wouldn't hesitate to instruct her to cut the project files down into smaller chunks and then recombine into one or two project files after the media is copied.
Any help gratefully received!
Thanks - Matt

Assuming the drive she's copying to is properly formatted, you might want to run the crash report through Digital Rebellion's Crash Analyzer.

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    0 libSystem.B.dylib 0x947398da machmsgtrap + 10
    1 libSystem.B.dylib 0x9473a047 mach_msg + 68
    2 com.apple.CoreFoundation 0x94e6677f __CFRunLoopRun + 2079
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    4 com.apple.CoreFoundation 0x94e65691 CFRunLoopRunInMode + 97
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    6 com.apple.HIToolbox 0x93ef2cc3 ReceiveNextEventCommon + 354
    7 com.apple.HIToolbox 0x93ef2b48 BlockUntilNextEventMatchingListInMode + 81
    8 com.apple.AppKit 0x91b74ac5 _DPSNextEvent + 847
    9 com.apple.AppKit 0x91b74306 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
    10 com.apple.AppKit 0x91b3649f -[NSApplication run] + 821
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    13 com.verizon.mediamanager 0x00002409 start + 41
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    1 libSystem.B.dylib 0x94760804 dispatch_mgrinvoke + 215
    2 libSystem.B.dylib 0x9475fcc3 dispatch_queueinvoke + 163
    3 libSystem.B.dylib 0x9475fa68 dispatch_workerthread2 + 234
    4 libSystem.B.dylib 0x9475f4f1 pthreadwqthread + 390
    5 libSystem.B.dylib 0x9475f336 start_wqthread + 30
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    2 libSystem.B.dylib 0x94769158 pthreadcondwait$UNIX2003 + 73
    3 com.apple.JavaScriptCore 0x94c12276 ***::TCMalloc_PageHeap::scavengerThread() + 614
    4 libSystem.B.dylib 0x94766e42 thread_start + 34
    Thread 3:
    0 libSystem.B.dylib 0x947600ea kevent + 10
    1 com.verizon.mediamanager 0x0002388b -[VZFiosMMKQueue watcherThread:] + 171
    2 com.apple.Foundation 0x97a488d8 -[NSThread main] + 45
    3 com.apple.Foundation 0x97a48888 _NSThread__main_ + 1499
    4 libSystem.B.dylib 0x94766fbd pthreadstart + 345
    5 libSystem.B.dylib 0x94766e42 thread_start + 34
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    0 libSystem.B.dylib 0x947600ea kevent + 10
    1 com.verizon.mediamanager 0x0002388b -[VZFiosMMKQueue watcherThread:] + 171
    2 com.apple.Foundation 0x97a488d8 -[NSThread main] + 45
    3 com.apple.Foundation 0x97a48888 _NSThread__main_ + 1499
    4 libSystem.B.dylib 0x94766fbd pthreadstart + 345
    5 libSystem.B.dylib 0x94766e42 thread_start + 34
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    0 libSystem.B.dylib 0x9475f182 _workqkernreturn + 10
    1 libSystem.B.dylib 0x9475f718 pthreadwqthread + 941
    2 libSystem.B.dylib 0x9475f336 start_wqthread + 30
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    1 libSystem.B.dylib 0x94793441 nanosleep$UNIX2003 + 188
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    Thread 8:
    0 libSystem.B.dylib 0x947398da machmsgtrap + 10
    1 libSystem.B.dylib 0x9473a047 mach_msg + 68
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    1 com.apple.CoreFoundation 0x94ea5ddd __CFSocketManager + 1085
    2 libSystem.B.dylib 0x94766fbd pthreadstart + 345
    3 libSystem.B.dylib 0x94766e42 thread_start + 34
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    0 ??? 0000000000 0 + 0
    1 ...ple.carbonframeworktemplate 0x00084a98 CVZFiosMMDeviceParser::GetIPHOTOTrackIDAndDTPFileInfo(xmlpp::Node const*) + 1156
    2 ...ple.carbonframeworktemplate 0x0008c732 CVZFiosMMDeviceParser::ReadIPHOTOSlidshowFromXMLFile(std::vector<tagFIOSALBUM*, std::allocator<tagFIOSALBUM*> >&) + 2842
    3 ...ple.carbonframeworktemplate 0x0008d064 CVZFiosMMDeviceParser::ImportIPHOTOFolders() + 422
    4 com.verizon.mediamanager 0x0000663f CVZFiosMMMediaDC::ImportIPHOTOLibrary() + 19
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    edi: 0x0d9c5470 esi: 0x1e164fb0 ebp: 0xb04967f8 esp: 0xb049679c
    ss: 0x0000001f efl: 0x00010202 eip: 0x00000000 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
    cr2: 0x00000000
    Binary Images:
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    0xca000 - 0xd0ff7 +com.yourcompany.VZFiosMMCrashReporter ??? (1.0) <26FD1943-F1FB-D269-416F-F015EFD0C7D4> /Applications/Verizon Media Manager.app/Contents/Frameworks/VZFiosMMCrashReporter.framework/Versions/A/VZFi osMMCrashReporter
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    0x441000 - 0x442fff +com.1passwd.InputManager 2.5.7 (5899) <0EE7B224-5D52-C905-764D-AD5B5072F832> /Library/InputManagers/1PasswdIM/1PasswdIM.bundle/Contents/MacOS/1PasswdIM
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    0x9933a000 - 0x9937cfe7 libvDSP.dylib ??? (???) <8F8FFFB3-81E3-2969-5688-D5B0979182E6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x9937d000 - 0x993e1ffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    0x993e2000 - 0x993e7ff7 com.apple.OpenDirectory 10.6 (10.6) <92582807-E8F3-3DD9-EB42-4195CFB754A1> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
    0x99482000 - 0x99488ff7 com.apple.DisplayServicesFW 2.2 (2.2) <72C790A9-F4D2-DA92-015B-4CAF478FC0C2> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
    0x99489000 - 0x994c6ff7 com.apple.SystemConfiguration 1.10.1 (1.10.1) <BA676C76-6AAD-F630-626D-B9248535294D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <D45B91B2-2B4C-AAC0-8096-1FC48B7E9672> /usr/lib/libSystem.B.dylib
    Model: iMac6,1, BootROM IM61.0093.B07, 2 processors, Intel Core 2 Duo, 2.16 GHz, 4 GB, SMC 1.10f3
    Graphics: NVIDIA GeForce 7300 GT, NVIDIA GeForce 7300 GT, PCIe, 128 MB
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x87), Broadcom BCM43xx 1.0 (5.10.91.26)
    Bluetooth: Version 2.2.4f3, 2 service, 1 devices, 1 incoming serial ports
    Network Service: Built-in Ethernet, Ethernet, en0
    Serial ATA Device: WDC WD2500JS-40TGB0, 232.89 GB
    Parallel ATA Device: MATSHITADVD-R UJ-85J
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000
    USB Device: iP6600D, 0x04a9 (Canon Inc.), 0x10a9, 0xfd500000
    USB Device: PLAYSTATION(R)3 Controller, 0x054c (Sony Corporation), 0x0268, 0x1d100000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8206, 0x7d100000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x7d200000
    FireWire Device: My Book, WD, Up to 400 Mb/sec

    Try locating and deleting any preference/plist files that may be named something like this:
    ~(yourUserName)/Library/Preferences/com.verizon.mediamanager.plist

  • Media manager crashes - across - disks

    I was trying to use media manager in FCP (latest version) to copy (and delete excess) a project. I was doing so from one LaCie firewire disk to another. I kept getting kernels. Tried as much debugging as possible without luck. Finally tried by doing it on the same disk and it worked. Has anyone else had problems while using mm across disks?

    Shane's Stock Tip Mantra: If the program was working fine, and now isn't, or just isn't working the way it should, the first things to do are:
    1) Trash your FCP preferences. Download the appropriate version of FCP Rescue at http://www.pistolerapost2.com/fcprescue and run it.
    2) Open the Disk Utility and Repair Permissions.
    3) (optional) Do the Hokey Pokey and turn your self about. Results may vary.
    Shane

  • Media Manager in Windows 8???

    I just received a computer for the holidays with Windows 8.
    On my old PC was Media Manager, which I used to use to stream my music in the overnight so I didn't have to do much with my PC. I installed Media Manager on my new computer and it keeps shutting down after so many entries into my library. I restart and come back to only half of my stuff loaded, and when I go to progress further than I was before it crashed out, it it comes back up with the crash again.
    Did I do something wrong? Or is this just not compatible with Windows 8 just yet?

    Rushfan3 wrote:
    I installed Media Manager on my new computer and it keeps shutting down after so many entries into my library. I restart and come back to only half of my stuff loaded, and when I go to progress further than I was before it crashed out, it it comes back up with the crash again.
    Let me better explain this part.
    If I'm loading, using these bands and artists as an example, King Crimson and then try to load Rush, Media Manager crashes out into an error and shuts down. I bring it back up and it only has 4 of about 27 subfolders of Rush loaded in, and then when I add the remaining 23, it takes maybe 8 to 10 before it crashes again. Same thing when I load Ted Nugent and follow it up with The Who, and Yes just crashes my program out after one folder.
    I never had this problem with Winows 7. I had the "Switch to..." window problem. You can't say that my library is too large, because I had over 2500 tunes in my library before and I was still adding.

  • FCP6 BIG PROBLEM - Media Manager Speed change from FCP5.1.4

    Hi!
    We have problem using a media manager project from FCP5.1.4 in FCP6. Almost ALL clips with speed change are messed up (all new speed around 1% to 7%). This is really a problem for us, since we always do media manager of everything we do to be able to go back and make changes.
    We have 2 MacPro 2 x 2.66Ghz, 8GB RAM, 10.4.9, Quicktime 7.1.6, FCP6, Decklink HD extreme or AJA Kona LH (with the latest driver).
    We tryed with different format: HDTV 1080i50, DVCProHD 720p59.94, SD Uncompressed 10bit, .... always the same problem.
    Is there a new way to use the MM in FCP6?
    Thank you!

    Hi! And thanx for the tip.
    But we use Media Manager everyday with speed change WITHOUT any problem (with FCP 5.1.4).
    We already try something similar, we copied the good clips (with speed change) from the ORIGINAL timeline to the media manager one, deleted the bad clip (with the wrong speed change) and pasted the good one in there place. Then we reconnected those clips with the MEDIA MANAGED one. We get a warning that the IN and OUT of the media are not the same, CLICKED continue and everything is always (well 95% of the time) OK.
    SO yes, we have the solution, but it's really really long and painful, especially with multilayered sequences.
    Right now, when I open any Media Manager in FCP 5.1.4 (created with FCP 5.1.4) everything works fine. Doing the same thing with FCP6 = speed change problem.
    Thanks again,still looking for another solution.

  • Media Manager Update - Crashes at Start up - Windows XP

    I received a notification while using Verizon Media Manager today that an update was available. I thought good maybe this addresses the constant crashing when using the user interface on my set top box, but instead I got an update which made the software completely unusable anymore. Now the program simply crashes at start up. I have tried uninstalling and installing with reboots in between many times without any luck. This has got to be simply the worst software ever written. I have yet to see an update improve anything. And Verizon keeps adding features rather than addressing issues like the software crashes on the set top box very frequently especially when attempting to fast foward/ rewind, and now the software crashes on Windows...
    I guess I won't be using it anymore cause I don't really have much of a choice....
    Fix your software, Verizon. It's pathetic.

    Sound like it's a problem with Media Manager running on XP.  The latest version works fine on Windows 7 and Vista.  Maybe Verizon missed a compatibility test of some sore when it wrote the update that's crashing on your machine.

  • Desktop Manager Crashing during Media Transfer

    I am new to the whole desktop managing system, and I have been trying to put music onto my BB through the media manager, but when it is connecting to my phone, my computer just automatically restarts. I have absolutely no idea why. Thanks.

    The consensus around here is that the media manager is not worth the effort.
    I suggest you enable mass storage mode, and simply drag your music onto your BB.

  • Media Encoder crash in Windows 7

    I just finished building a new machine to take the place of my old one. I'm using CS4 Master Collection. I don't use the video tools a lot but last summer I put together a presentation using Premier and created an avi file from it using Media Encoder. I worked on this for a couple of months and it always worked fine.
    Well a coule of days ago I decided to see how fast things would run on my new box so I ran the same project. I opened it up, clicked "export" and then "media" (I think that's it, I don't have it up and running at the moment). Media Encoder opens up at that point. About 20 seconds into it, my computer crashes and reboots. No BSOD, no freeze up, just pow, shut down and restart on its own. I've tested this a few times and even chose mp4 output to see if that made a difference. None. Same deal. One time when I opened up Premiere the whole machine froze but mostly I can get to that but Media Encoder crashes the system.
    I read that this was a problem in the RC days of Windows 7 but I figured the Adobe updates would have handled this by now (I did run the update so everythings current - CS4 and Windows 7). I've run several stress tests (Prime95, memtest, furmark, etc, including thorough drive tests with WD diagnostics) before loading up my programs and done a lot of stress testing after that too. in fact I'm running Prime95 now and no problems.
    What's going on with this? Anyone know? (I want to submit this to Adobe bug support as well but can't find a link for that)
    Here's my system:
    OS = Windows 7 Ultimate 64 bit
    Motherboard = GIGABYTE GA-X58A-UD5 (BIOS v 5)
    CPU = (1) Intel Core i7-930 Bloomfield 2.8GHz LGA 1366
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    Mea Culpa.
    I misread the big 7 as meaning PR7. Sorry to mislead you and to have misread your post.
    It could be a myriad of things, but look at the second link in this link: Some suggestions...
    There is some info requested, like Process Explorer (not Task Manager) and DXDIAG. Maybe that will shed some light, but temps and voltages are the first suspects.

  • Media Manager in FCPX?

    Hey everyone,
    I couldn't find this addressed anywhere so if it has been already, I apologize.
    Does anyone know if there is the FCP 7 equivalent of the Media Manager option in FCPX?  I'll explain my situation...
    I work in a high school and cut highlight reels for our football players.  By the end of the season I have literally hundreds of GBs of footage on my hard drive.  In FCP 7 I would import all of the footage into my project and then cut out only the plays I needed.  I would end up with a 5 minute video.  I wanted to save the project in case the player wanted any changes down the line and I also wanted to back it up in case of a hard drive crash.  What I would do is run it through Media Manager so that the whole project would compress down and only copy the files that were actually used in the video.  I would end up with a project and copied reference files that only took up a few GBs at most.  That was easy to archive and back up.
    I'm cutting highlight reels this year using FCPX for the first time.  I've finished the first one and have been genuinely happy with the workflow of the actual edit.  Somethings have been much easier for me.  However, as I'm wrapping up the first couple, I went to recompress them using to Media Manager to archive and back up and can't find the equivalent in FCPX.  I've searched around a bit and also can't find anyone who has already addressed this issue. 
    Anyone out there having this same issue and found a solution?  It would be a huge help...

    dknight38 wrote:
    …  would end up with a project and copied reference files that only took up a few GBs at most.   …
    … for one player.-
    I fully understand what you'd like to accomplish.
    but - theoretically - with your method you save the same material again and again:
    aside close-ups, you frame more than one player in a sequence.
    with FCPX actual method, that single Event serves many Projects.
    so, you SAVE space without consolidating every Project.
    plus, the 'duplicate Project' dialog allows you to transfer a Project and only USED clips to some ext drive.... keep that version, and erase original Project & Events.

  • Media Manager...am I doing the right thing?

    I'm making an amateur film in Final Cut Pro. Since I'm doing the sloppy (although much less time consuming for me) batch capture method, I have right now far too much DV footage for my scratch HD.
    To fit in the final scene, I have to delete some material. I was going to use the media manager, set it to "Use Existing" media and delete anything that was unused in a few of my sequences. I tried this in a test sequence by selecting the sequence alone and then performing the media manager operation. It seemed to work fine.
    My questions are these--
    1. If I captured my footage as one big clip, then split up the big clip and made the split clips into "independent clips," am I doing anything egregiously wrong with the Media Manager with these settings?
    2. Is there any tutorial/link/settings anyone can recommend in the media manager for a newcomer to FCP like myself? Any suggestions about how to make sure I won't delete something I don't want to?
    Thanks for the help.

    Unfortunately, no. Media Manager is a failure in FCP
    that has been completely ignored by Apple since it
    was introduced.
    Not quite true... It's been rewritten several times... the interface isn't friendly, partly because it does so many different things other than just consolidating media...
    But no one seems to take the time to read the top box which explains what you have set the MM to do... it's there and very understandable - just nobody seems to read the dang thing...
    For some folks, MM works perfectly
    and predictably.
    Like me who reads the summary, and consistently use it before the media has taken all the space up and there's no way to make "copies" first... And when the audio is finished in the offline, I'll copy and paste the clips to the mm'd sequence, or export a stereo mix and edit that into the MM'd sequence.
    I encourage you to search the forum for Media Manager
    posts. It will take you several hours to wade through
    the screeds but you will find many helpful
    suggestions.
    The explanation in FCP's manual explains it pretty well... again user's are not reading the manual... See section IV-77 of the manual (available online thru help if you don't have the printed copy handy).
    Because of this, my next commercial training effort (a DVD) will have a very detailed explanation of the MM... and it's not going to be a reading exercise... rather a QT movie of it all... no reading required.
    And in answer to the original post, the only thing that could cause problems is the fact that "using existing" will delete the original files in the process and if there's a hitch there (like a corrupted copy, or a crash etc.., you can't recover as easily. It's safer to use "copy" instead, but that of course requires that you have open space for the copies that you can check before you delete the original files so it's really not going to be useful to those who didn't think ahead... pretty common problem.
    I'm not saying that MM is without flaws (the confusing interface is one of them apparently), but am saying that there's a way to use it properly and have a lot better time of it...
    Jim Cookman here has a workaround that works very well too... Don't use it. Instead, Jim logs clips as individual master clips first, so he can manually delete media that is no longer needed... Of course this takes the patience that most users don't seem to have for what ever reason.
    Jerry

  • Media Manager: What features do work?  What doesn't?

    Hi,
    For those people for whom the media manager works, what works? What doesn't? What version of FCP and MacOS are you using?
    I've just spent the last several hours trying to reconnect clips by hand after FCP 5.0.4 crashed while using the Media Manager to consolidate Media Files into one folder (from the manual volume 4 pg 104-105) for archiving. I am beginning to despair. Luckily I've done this after writing out what should be the final version of my project to DVD, so if I can't succeed, as long as I don't need to edit anything I should be ok.
    I can tell you what's not working for me: the workflow of capture-now an entire miniDV tape to disk. I've tried many different approaches, and everything seems broken. I am using Mac OS X 10.3.9 and FCP 5.0.4.
    Specifically the aspects of Media Manager which are broken for me:
    1) (page 103) Removing Portions of Media Files after creating subclips. "A common logging and capturing workflow involves capturing each tape to a single media file, breaking the master clip into subclips, and then using the Media Manager to create individual media files for each subclip."
    That is just plain broken. Even when I delete the master file as recommended, it does not break up the media file into individual files for the subclips. I've seen that problem referenced here before. Creating subclips from the subclips and removing subclip limits gives me the entire 1 hr tape again, when all I want is the smaller portion which does not cross DV start/stop boundaries.
    Talking with a creative helper at the Palo Alto Apple store I learned that if you don't delete any media between clips, it doesn't make a file break. I have not tested that, instead I used the alternate workflow he proposed of selecting my subclips (created from the markers made with DV start/stop detect) ctrl-click -> batch export, item settings: make movie self contained. Unfortunately, I discovered the hard way that that workflow introduces errors in the time code, making recapturing the project to reconstruct it impossible.
    2) Consolidating Media Files into one folder (pg 104-105) - This is also broken and caused FCP to quit unexpectedly. Both the source and destination disk had enough disk space to hold two or more copies of the entire project. What's worse, although I've been able to reconnect most of the clips created using the batch export process menioned above, some of them complain that they need the complete 1-hr clip to play properly. Those clips were deleted weeks ago, and I was able to edit and work on the project successfully without them. Why are they needed now? The small clips do appear on disk, I can see them but they won't play without the long file.
    Nothing I've tried with the media manager has worked. Has anything worked for you? I'm especially interested if you use the "capture now" feature to capture 1-hr tapes and log later.
    Thanks,
    --Beth
    Dual 1.42 GHz PowerPC G4 2 MB L3 cache per processor   Mac OS X (10.3.9)   2 GB DDR SDRAM

    I use MM all the time, but only for certain things. I can share some observations:
    If you are using MM to "Create Offline - Remove Unused", the original media all needs to be present in order for the unused media to be removed from the offline clips MM creates. This is they way I use MM all the time - capturing long clips at RT or DV quality, and then removing unused media with MM, recapturing at high quality.
    I might try to use MM to copy media used in a certain sequence, but I would never try to move the media in a way that would automatically remove or alter any of my already captured media. If FCP crashed in the middle of the operation (perhaps it hits a file with incorrect permissions) your media will be half-moved, and some of the media might get corrupted. I have reassembled a few projects like this for friends and it was not easy.
    Speed adjusted clips - I still see TC issues every now and then when using MM on speed-adjusted clips - here is my workaround: I go through my edited sequence and pick out as many of the speed-adjusted clips as I can find, copying and pasting them into a new sequence, where I remove the speed adjustments. I include this new sequence in my selection when I initiate MM, this creates new master clips for the speed-adjusted material that are guaranteed to come up with the correct in and out points. If during my re-assembly I find that and of these clips have a problem, I know there will be enough media in the master clip to replace the speed-adjusted media without having to log and capture a new clip.
    One major bug in MM I have found with FCP5 is that when using MM to convert a DV sequence to an Uncompressed offline sequence, any graphics or animation movie files (animation codec) can no longer be rendered at full quality without replacing them one by one. My last project had 70 of these files in a 1-hour program.

  • Media Managed projects audio i/o's have shifted

    Trying to archive projects using Media Management has been enormously frustrating: crashing frequently, causing problems with hds being recognized, having to force quit on my mb pro.
    Now I find that the projects have audio problems: the i/o's have shifted.
    Has anyone else experienced this?
    I guess a workaround would be to drag over the original audio, the files aren't that big, but all the effort I've put into MMing makes me think I should skip that process and just move all the original media used in the final sequence.
    All the problems I'm having now have resurrected memories of a few years ago that I'd largely forgotten. These are the same problems that made me stop before.
    FCP is a great app, but this part of it *****.

    This board is full of people that are update crazy...
    even when they have perfectly good working systems.
    i know i thought well it's just a security update not a major update.
    Best advice... whenever updating the OS, unplug all
    firewire devices.
    will take note of that from now on.
    Was this auto-update? Try downloading the file and
    running the update again with all firewire devices
    unplugged.
    While the 828 is disconnected perform the factory
    reset
    again.
    Disconnect the firewire cable from the 828mkII
    -Press the Setup knob
    -Turn the Setup knob all the way to the right
    -Press the Select knob
    -Press the Value knob
    -Power off the interface and plug the firewire cable
    back
    in
    -Power the interface back on
    i have the original 828 not mark 2, so no reset i know of, just power on off.
    After the Mac updates... reboot and plugin the 828,
    see if that doesn't get you going.
    pancenter-
    cheers pancenter, i'll give it a whirl updating without the interface plugged in. thanks for all your help.

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