FCS Upgrade Serial Number?

I recently bought a set of upgrade disks for Final Cut Studio 2 on eBay.
Completely original Apple-manufactured disks in an Apple box.
But no upgrade serial number.
The seller insisted that the upgrade installation would proceed from the existing FCS installation on my Mac without an additional serial number.
Is this claim true or do I, indeed. need an additional upgrade serial number in addition to my previous FCS serial number?
thanks,
Pat

You need the NEW serial number. Your old one will be proof that you are upgrading. But without the new one, you can't install the version you just bought.
Hoping this seller isn't trying to scam you. EVERY FCP installer has a serial number...a NEW serial number. It won't work without the new one.
Shane

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Can't purchase upgrade serial number? - page not found

I am ready to purchase an upgrade serial number, since my Ap3 trial has expired. But when I click on the "buy" button, I am taken to an Apple Store page that reads "page not found" Has anyone else seen this??
Have they removed the ability to purchase a serial number? That's how I upgraded from Ap1 to Ap2, oh so long ago.
Thanks.

To close this out:
I called Apple store support, and they assured me that if I purchased the "upgrade" that an email would be sent containing the serial number, and no hard product would need to be shipped. I questioned the nice clerk several times, but she was +absolutely certain+ that an email would be immediately forthcoming.
So I believed her.
Bad idea. Wrong. No email. No serial number. I have to wait for the shipped disk (which of course I don't need since I have already installed the trial version.)
And of course, the Apple store can't fix this kind of problem. Maybe the "pro store" can help tomorrow.

Upgrade Serial Number Required

I'm adding Lightroom 4 to my new computer.
1. I logged into the Adobe Store and accessed
Order Number AD005505029
2. I downloaded the installer.
3. I added my serial number to the installer.
4. I received an error message stating "this is an upgrade serial number. The serial number from your previous version of Lightroom is also required."
I don't have this SN and it is not present in my account at the Adobe Store. Can you please send it to me?
Thanks!

http://helpx.adobe.com/x-productkb/global/find-serial-number.html

I purchased and downloaded Lightroom 5.5. After installing it, I was prompted for the serial number. When I entered it an error message appeared saying it was an upgrade serial number and I need to enter my original purchase number. This was my original p

I purchased and downloaded Lightroom 5.5. After installing it, I was prompted for the serial number. When I entered it an error message appeared saying it was an upgrade serial number and I need to enter my original purchase number. This was my original purchase, not an upgrade. Now what do I do?

It sounds like you bought an upgrade from Adobe. How much did you pay? The upgrade is about $80, and the non-upgrade is about $150. If you bought an upgrade version and had no previous version, you would see what you're seeing.
If that is the case and I were you, I'd call Adobe, and arrange for a refund and to order the correct version.
Hal

I am trying to load LR on my new macbook pro. It asks for the serial number. I enter the digits, but it says, quote, " This is an upgrade serial number. The serial number from your previous version of Lightroom is also required."

I am trying to load LR on my new macbook pro. It asks for the serial number. I enter the digits, but it says, quote, " This is an upgrade serial number. The serial number from your previous version of Lightroom is also required."

If you still have the old computer and it is a MAC, the Lightroom 5 serial numbers are in a text file.
users/"username"/Library/Application Support/Adobe/Lightroom/Lightroom 5.0 Registration
More info here
Preference and other file locations in Lightroom 5

I just purchased LR5 online and installed it on my PC. I entered the serial number I was given and it said "this is an upgrade serial number. The serial number from your previous version of LR is also required." Since I just bought it I don't have a previ

I just purchased LR5 online and installed it on my PC. I entered the serial number I was given and it said "this is an upgrade serial number. The serial number from your previous version of LR is also required." Since I just bought it I don't have a previous serial number. What do I enter?

You return the upgrade version since it was purchased in error
Return, cancel, or exchange an Adobe order
Purchase a full version.

Moved to new Macbook Pro; Aperture 3 Upgrade Serial Number not Accepted

I have just moved to a new MacBook Pro. I migrated Aperture 3 from my Macbook. This was originally an upgrade from Aperture 2.
When opening Aperture 3 on the MacBook Pro I am asked for the serial number. I enter the upgrade serial number which is rejected.
I am really struggling to find the Aperture 2 box and don't know whether that serial number would be the solution.
Has anyone else come across this issue and know how it is resolved?
Assume I will not be able to find the Aperture 2 box. Can Apple help given that I will have previously registered Aperture 2 and 3 in the past? I really don't want to have to splash out on another couple of hundred quid for a lost box.
Please help.

Red,
Yes, assuming that you legally purchased the original version of Aperture from Apple, they will have the serial number on file. When you call they can provide you with the original serial number.

CAnnot upgrade serial number after download. 'This serial number is not for a qualifying product'. Trying to upgrade from ACS 5.5 Design Premium to ACS 6 Design Standard

Cannot upgrade serial number after download. 'This serial number is not for a qualifying product'. Trying to upgrade from ACS 5.5 Design Premium to ACS 6 Design Standard

start the installation of design premium cs5.5 just to make sure you're using the correct serial number. once your serial number is accepted you'll see a screen giving you the option to install none, some or all of the cs5.5 programs. at that point you can quit and not install anything having verified your cs5.5 serial number if you want nothing cs5.5 on your computer.
on the other hand, if your cs5.5 serial number is not accepted, you'll pinpoint the problem.
or, if your cs5.5 number is accepted, you could install a cs5.5 program and then install cs6. it should recognize you have a cs5.5 program installed and NOT prompt you for you cs5.5 serial number allowing you to continue with your cs6 installation.

You Have Entered Upgrade Serial Number

I've purchased FCP6 Studio 2. Fresh out of the box. I tried to install it, but get an error message of "You have entered an upgrade serial number. Please enter your original serial number."
This is the serial number on the Installing Your Software manual required.
Anybody else have this problem? What steps to take?

How much did you pay and where did you purchase the box?
If less than $1299 and from a non-standard vendor, you may not have a full version.
In any case, call AppleCare support.
Good luck,
x

My Lightroom 5 upgrade serial number not showing up on My Products page; chat support useless

I purchased a Lightroom 5 upgrade license on July 25th. I didn't receive a confirmation email but my serial number was displayed on the order summary page after purchase. I tried registering the serial number repeatedly through the My Products page but for some reason the serial number wasn't showing up, even though the registration process reported a successful result. Furthermore, Adobe products bought from the Adobe store should automatically be registered according to Adobe's web site. Apparently this must have failed. I need to reinstall Lightroom 5 but the serial number is still not showing up on the My Products page. I just spent an extremely frustrating hour with Adobe "Live" chat who did nothing but send me in circles and repeat the same canned responses over and over again.
I'm currently on hold with "phone support" but I'm not optimistic as I've been on hold for 28 minutes. The only other support option was a link to this forum, hence this post. Hopefully someone from Adobe can retrieve my serial number and contact me. Failing this my only other option will be to contact VISA and open a claim.
My comical-if-it-weren't-so-sad conversation with Adobe support:
Hi, there are 36 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
Hi, there are 35 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
Hi, there are 31 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You are now chatting with Bhagawan.
Bhagawan: Hello! Welcome to Adobe Customer Service.
Joel: Hello
Bhagawan: Hi Joel.
Joel: I need to reinstall Lightroom 5 but my serial number is not showing up under My Products & Services on the website
Joel: I bought a Lightroom 5 upgrade back in July
Bhagawan: I will be glad to check and help you with this issue.
Joel: For some reason the product registration is not showing up under my account. I have my VISA transaction info if it helps you find my purchase.
Joel: Thanks
Bhagawan: I'll be right with you.
Joel: ok
Bhagawan: Okay.
Bhagawan: May I know the email address, please?
Joel: ******
Bhagawan: Thank you.
Bhagawan: Let me check on this.
Bhagawan: For security reasons, could you verify your complete name and billing address as mentioned on your account please?
Joel: Sure:
Joel: Joel ****
Joel: **********
Bhagawan: Thank you Joel.
Bhagawan: Joel, I see that your serial number is registered under your adobe account, please sign out and sign in your adobe account click on My Products and service information to retrieve the serial number.
Joel: I only see Lightroom 4 ... not Lightroom 5.
Joel: But I'll try
Joel: Give me a sec
Bhagawan: Sure.
Joel: Nope...still only shows Lightroom 4
Joel: Products in use Version Platform Registration date Lightroom 4 Mul October 4, 2012 Register new products
Bhagawan: Okay.
Joel: Not sure why it isn't showing my upgraded license for Lightroom 5
Bhagawan: Please give me a minute or two.
Joel: ok
Bhagawan: Sure.
Bhagawan: Thanks for staying online.
Joel: np
Bhagawan: Joel, In this case, I'll transfer this chat to our Concern Team to check and help you with the serial number.
Joel: ok
Bhagawan: Please stay online.
Joel: ok
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Naveen R.
Naveen R: Sorry for the wait. Please do stay online.
Naveen R: Hello! Welcome to Adobe Customer Service.
Joel: ok
Joel: Hello
Naveen R: Hi Joel.
Naveen R: I understand that you are unable to locate the serial number.
Joel: I purchased Lightroom 5 on July 25, 2013 as an upgrade for Lightroom 4. I need to reinstall Lightroom 5, but my serial number is not showing up in the products & services page.
Joel: I looked through my email receipts and couldn't find an order confirmation (or anything from Adobe related to my recent purchase.) After purchasing the upgrade, the serial number was displayed and I thought I had registered it using the Adobe account portal
Joel: Apparently, this didn't work. I have my VISA transaction information if required.
Naveen R: Thank you for the information.
Naveen R: I will be glad to check and help you with that.
Joel: Thanks
Joel: As I mentioned to the previous agent, when I got into My Products on the Adobe portal, I can see my Lightroom 4 info, but the Lightroom 5 Upgrade info isn't there.
Joel: got = go
Joel: sry
Naveen R: Thank you for waiting. One moment please.
Joel: ok
Naveen R: I'll be right with you.
Naveen R: Sorry for the wait. Please do stay online.
Joel: ok
Naveen R: Thank you for waiting. One moment please.
Naveen R: Sorry for the wait. Please do stay online.
Joel: Will it take much longer?
Naveen R: Let me check on that.
Joel: Are you alive?
Naveen R: I'm sorry due to application error I'm unable to check on that.
Joel: Can I please get a phone number to call? My only other choice would be to open a claim with VISA for fraud since Adobe seems unwilling to help in this matter
Naveen R: I will provide the steps to locate the serial number on your Adobe account.
Joel: I already know how to look for a serial number. The problem is that it doesn't show up in the Adobe account portal.
Naveen R: Please login under a different browser.
Joel: Already tried. Used IE then Chrome
Naveen R: Delete the cookies refresh your browser.
Joel: Same problem
Joel: Please provide me with a number to call
Naveen R: *Once you login to the Adobe account, click on "My products" under the "My products and services".
Naveen R: *There you can locate the serial number which you have registered.
Joel: I've already done that.
Joel: It is NOT listed
Joel: Which I've been saying for the past 40+ minutes
Naveen R: May I know the email address you logged into Adobe account?
Joel: ******
Naveen R: Thank you.
Joel: ...
Naveen R: Thank you for waiting. One moment please.
Naveen R: I see that your serial number is registered under your account.
Joel: Lightroom 5
Naveen R: I will provide you the serial number via email after ending this chat.
Joel: ok but please make sure it isn't Lightroom 4 but my Lightroom 5 serial number
Naveen R: Yes. Due to some technical error you are unable to locate it.
Joel: ok please send the serial number
Naveen R: Sure.
Naveen R: Is there anything else I can help you with?
Joel: No
Naveen R: You are welcome.
Naveen R: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
This chat session has ended.
Thank you for contacting Adobe.

OK, I was able to recover my previous system's image and thankfully it appears you can get the serial number from Help->System Info. I attempted to register the serial number again via the My Products page and while it indicated that the registration was successful, we'll see. At least I should be able to install LR5 on my new machine now.
Edit: I also just discovered that the serial number is listed under My Orders, but not under My Products. Weird. In my defence , I never thought to check My Order history because I never received a confirmation email and the order wasn't listed after purchase...even as late as mid-August (when I last checked.) Very strange but it's all good now.
Edit #2: OK now I just feel silly. I just received an email from Naveen with an actual support case AND the correct serial number. So, I stand corrected. The Live Chat process still felt incredibly long with some seemingly canned/automated responses but, in all fairness, he did get back to me. Thank goodness I washed both feet today...

Problems with PS CS4 not accepting CS3 upgrade serial number

I have recently purchased PS CS4 upgrade and I am having a problem installing on a new machine. My CS3 serial number is not accepted. Where can I find my original CS3 serial number?
pete424

1 - on the sticker on the disc case
2 - in your account at Adobe (if you registered)
3 - by calling Adobe (this is a user group, not Adobe support)

Acrobat Pro 9: have upgrade serial number. Where can I find qualifying version serial number purchased in 2005?

I purchased Acrobat 9 Pro many years ago. Apparently, this is considered an Upgrade. I do not have the original serial number for whatever product I had purchased in 2005. Last year, Adobe provided me with a serial number. This year, the company will not. They can confirm that my 9 Pro is legitimate, but I guess they don't believe me when I tell them that I don't have the serial number for the product purchased in 2005.

No one in these forums has the ability to provide you with a serial number - only Adobe Support can do that. If your serial number from the last time they gave you one doesn't work then you have no choice but to try to get them to provide you one or find the original one that you should have retained from 2005. While it might be hard to win any favor with customer support with your forum id as it is, if you are friendly with them they might be more willing to try to help.

How to enter upgrade serial number

Im hoping this is something really simple to fix. So bascially my final cut and compressor crashed completely so I did a full uninstall. When i re-installed the software, it brought back my versions to Final cut 6.0 and DVDsp 4, ect..This is of course, not the version I have been using and I cannot find where I need to go in order to maybe re download the upgrade and enter in the serial number I have, or whatever the fix may be.
I really need to get this fixed ASAP as I have a project with a Friday deadline. Thanks in advance for your help.

Wow, can't believe the thought of doing that even slipped my mind. A bit stressed out right now I guess, haha. This did the trick. Thank you for your quick response, sir.

Another Photoshop upgrade serial number issue

Hello,
I know this comes up A LOT in these and other fora; however, I just purchased and downloaded Photoshop CS6 as an upgrade from CS3 Extended. I have my full (24 digit) serial number, but the Upgrade dialog box will not accept the number as valid. What can I do? I paid $200 for this software and I'd like to be able to use it.
Thanks,
CJSF

Hello. Is it for the same platform (Pc & Mac?) It was not an education version? Or a not for resale version (very rare case)?
There is a forum for install problems, of course, do not post your serial: http://forums.adobe.com/community/download_install_setup?view=discussions
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I bought Aperture 3 for my daughter as she is into photography. When we have gone to install the program and it asks for the serial number, the serial on the back says "Aperture Upgtrade V3.0" . I have put this number in and the response is "this is an uprade number, please put original serial number in. This is the first program i have bought.

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FCS Upgrade Serial Number?

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