Feature Changes Without Consent

Unlimited data for web, have been authorized by Verizon without consent and they are unable to change it on there end. CS had been insubordinate and needs to request through there IRP( inactive pricing request) department for changes, in the mean time their bill which proof explains the history of usages per line and needs  to wait for the request to go through.  Unacceptable per customer satisfaction.

Why does it need to take so long for the request to be submitted, when there is already proof of eligibility? the decision should already be made because of history bill, no upgrade was made only a replacement. "special team" is inexcusable, customer service should be able to do it per eligibility, history of bills, and form changes, without consent from the participant customer, why were changes made in the first place? the system should not be automated that way without permission from the customer

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