Feature Request: MW1 Wireless Headset Pro - Make Button configuarable

Hi Sony Support,
I'm using the MW1 in combination with my Xperia V and I'm pretty happy with it besides one thing which is actually really annoying. The round button next to the display diconnects the current call on short press or puts it on hold on a long button press.
I would rather like to use that button for mute/unmute as I'm stuck in a lot of conference calls and it would save me a lot of trouble when I could mute or unmute myself from the headset. Without this option I'm force to take out my my phone and do it there which is pretty inconvinient especially if you use the phone "on the go" running over an airport or to a train.
With my cabled headset the button on the mike just toggles mute/unmute, so switching between both when the battery is out I'm disconnecting a lot by accident :smileywink:
I looked for some mail to send a feature request but didn't find any so I'll try my luck here.
I would love to see an option to reconfigure the buttons behavior, like a software on the phone where I could select one of the following options for
- short press: Disconnect, Re-dial last inbound/outbound number, toggle Mute/Unmute
- double short press: Disconnect, Re-dial last inbound/outbound number, toggle Mute/Unmute
- long press: Disconnect, Re-dial last inbound/outbound number, toggle Mute/Unmute
Thanks,
fassy

Hi, can I also ask for old very nice feature to be returned to the current version of the software (0.1.E and above). Back in version 0.1.D.. and below you do not need to select media source (SD Card selection) when you need to listen or view media from the phone. I am using Xperia Arc S. Before when you press play in the phone it automatically switches the MW1 and you can hear the audio from the phone without manual intervention. When there is music currently playing from MW1's sd card, it automatically pause the playback then you can hear the audio from the phone then when you are through with the media on the phone, MW1 automatically resume playing from the SD Card. The feature is very convinient it do not need for me to install SMS notification apps. You can even hear the keyboard clicks if its not configured to be silent.
Many of us are looking for this feature when it is taken out during the introduction of the update.

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Sony MW1 Wireless Headset Pro is NOT working -- YOUTUBE

I have big problem with the MW1. I can't use a 32GB class 10 micro sd card. If more than 4GB, the device is lost.
Even if i use the 2GB micro sd, i can't read all song, if i try to play via artist or album, it shows maximum 2 songs and it does RESET Itself from time to time.
I can't stand this product anymore. I ve bought it 110 euros in France and 35 euros for the micro sd 32GB.
The MW1 is useless. It seems we all have the problem.
I confirm my firmware is the last 0.1.B.0.6
I do not use the radio...
It's now few days i'm reading this thread... Sony doesn't care, that's why i suggest we give SONY a deadline to allow us to use the Wireless Headset Pro as it should, otherwise i'll post Videos on youtube showing how this great product is working.
Reset, difference between your ad and the reality. Impossible to use Micro SD 32GB,, non stop reset, , player.album problem..
If like me, you feel really disappointed, you're welcome to do the same thing.
Sony, you have now 2 choices : Give us a full refund or make it work as advertised !!!

See my latest reply here.
http://talk.sonymobile.com/message/268808#268808
I also suggest that we keep the discussion in that thread.
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Problems with Smart Wireless Headset Pro after upgrading my Xperia Sola to ICS

Just want to let the community, and Sony, know that since I "upgraded" my Xperia Sola to ICS, the Text to Speech on my Smart Wireless Headset Pro is not functioning. It used to work just fine when I had Gingerbread on my phone, but when I upgraded to ICS, the Text to Speech voice is not output on the headset, but on the phone, on the call speaker... Hope this bug gets fixed soon.
Maybe someone already knows of a solution?
Thanks in advance.

There is a new update available for the Smart Wireless headset pro, MW1 (0.1.C.0.3).
Which software version are you running your MW1 on?
If you don't have the latest I suggest that you use SUS to update your software.
http://www.sonymobile.com/gb/tools/update-service/
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Wireless Headset Pro - Unable to set application settings

Just got my Wireless Headset Pro. Paired it to my Xperia Arc S (running ICS, all bog standard, not rooted). Prompted to Install Smart Wireless Headset Pro plugin for LiveWare Manager, installed OK. Click on Smart Wireless Headset Pro from LiveWare Manage, click 'Applications and Settings', click 'Applications.' I then choose each application in turn and click to install - Calendar Remider, Messaging etc (go to Google Play Store and click the 'Install' button). All Applications installed correctly. Click again on any application (e.g. Messaging - Smart Extras) to change settings and get taken back to the Google Play Store to install the app again! The only option in the Google Play Store is the 'Uninstall' button.
Even through I've installed all the smart extra applications, they are not being recognised as installed by the LiveWare Manager plugin. The status of each Application in the Wireless Headset Pro LiveWare Manager says 'Download and Install'. They are showing as installed to the phone memory under the phone Settings>>Apps.
I have tried restarted the phone and the Wireless Headset Pro several times. Also tried resetting the WHP and re-pairing. No difference.
Anyone else found this?

You could try to clear data for the LiveWare app. If that doesn't help I think that you will to try to repair your phone software via PC Companion.
http://www.sonymobile.com/gb/tools/pc-companion/
Let me know if this problem remains.
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Smart Wireless Headset Pro connection to laptop

Good afternoon all,
I'm trying to connect my wireless headset to my business laptop...
But when connecting, windows (vista) wants to have drivers for the headset.
Now my question is: Where to get these drivers? Or is this even possible what I want?
Thanks!

There are no special drivers for Smart Wireless Headset pro, it uses standard Bluetooth drivers. Check that your Bluetooth stack is using the latest firmware version.
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Smart Wireless Headset pro won't start

Hi,
I have a Smart Wireless Headset pro, yestarday it powered it self off while I was listening to music, since then I can't power it on.
I've tryed to charge it, to hold down the power for few seconds.
Nothing works, it dead now.
Any one have an idia how to fix it?

Try these steps.
1 Make sure the headset is turned off.
2 Press and hold the power key for 15 seconds.
3. If nothing happens, put the charger in headset and do it again.
4. Hold the key until Factory reset? appears on the headset display.
3 Press the Next key or the Previous key to
select , then press the Select key.
If the problem still remains it sounds like it needs to be examined and fixed at an repair center. Contact your local support team for more info.
http://www.sonymobile.com/global-en/support/contact-us/contact-info/
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Phonebook/Contacts app for MW1 Smart Headset Pro

Hi,
I would like to see an app to reach contacts on my Android phone from my Smart Headset Pro.
There is an app named Phonebook for Smart Extras but that is for Smartwatch and does not work on Smart Headset Pro.
At least an app to rach favourite contacts would be great.
Also, I'm interested in other apps for MW1 as well but can't find much. Is there a list of supported apps ?
Thanks.

I will pass on your feedback about this to concerned team.
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Feature Request. Please, please, please make file name a sort option.

I find it a glaring omission that one cannot sort by file name in
PE or Organizer.

We're pretty much just users here. You should post your request using Adobe - Feature Request/Bug Report Form.
Cheers,
Neale
Insanity is hereditary, you get it from your children

Any solutions for MW1 (not so)Smart Wireless Headset Pro errors?

These are the problems I have experienced so far and have not had any feedback from Sony as to how to fix them. Anyone got any suggestions apart from demanding a refund?
*This device doesn't work at all as an MP3 player as it is advertised to do. Adding music directly through USB and copying to the SD card does not work, even though the manual says this is possible. I tried adding albums to it using Sony's (almost useless) Media Go program and it shows all the songs and albums as being on the SD card (filling up about half of a 16GB SD card) but it takes a VERY LONG TIME to load into the music select menu.
*Once the device does finally get to the music select screen, you can only play the first song of any artist or album and then it stops dead. The skip next button just pauses that one song when you try pressing it. The only way to see the other songs is to scroll through the entire list of unsorted songs, which is of course a ridiculous way to play or categorise music, and then once it reaches the first song listed and you try to scroll backwards, the device resets itself!
*You are unable to create any playlists for the device, so it's a bit pointless even listing it in the menu.
*In addition, the Android Bluetooth (BT) call features hardly ever work. Even if it's paired with my Samsung Galaxy Note phone through BT and a call comes in, I can hear the call ringing and despite pressing the black button as the instructions say, nothing happens at all and I need to take the call on the phone instead. Using it with Viber to try to call, it cuts in and out in the middle of the call, switching between the phone's speaker and no sound at all. I had the MW600 before this product and at least that was able to do basic music playback with correct artist/song information (which this device does not do at all) and the bluetooth functions of the MW600 worked (which they don't on this piece of junk).
*If that wasn't enough, the text to speech function is sporadic in its operation at best, mostly non-functioning the majority of the time, for both gmail and text messages, even after installing the required apps from the Play market.
*The FM radio function is really a joke. You can't store any preset stations and then each time you start it up it always begins from 00.0mhz every time, not even remembering which frequency you used last time.
*How can this be called a "premium" device when it doesn't even support basic .mp3 playback, let alone common lossless filetypes like .flac?
*When I first turned the product on and paired it with my phone it said it was updating. Then when I looked up the Sony support website it shows a .bin update file with instructions to update. Is this the same update? I tried installing it exactly as the instructions said and there was absolutely no response from the device as to whether it updated or not. It is ridiculous to assume that posting an update file without a date or version number on a website will be of any use to users because how can we possibly determine which file is required? Regardless, no updates or firmware revisions have fixed any of the issues I have mentioned so far in this review.
I paid a lot of money for this device (especially compared to cheaper but similar products from other brands) because of the advertised premium features it should have come with and because I thought Sony was a reputable brand and I expect it at least to do the basic functions that it is claimed to. I assumed that perhaps it was just me that had a faulty device but after reading reviews on this and other sites as well as this I have found that it is the device itself which is seriously flawed.
For a brand that supposedly prides itself on high quality products, this is totally unacceptable from Sony.

I saw all your problems listed and quickly read it through looking for "I've tried to update". I clearly read it to fast. Sorry about that, my bad.
As for the "assumed answered" check the 2nd announcement on the main page on this forum for a detailed explanation to this.
The software version name/number isn't listed anywhere on the website but you can check this in the device itself. Back button > Settings > System info. The latest one is called 0.1.B.0.6.
Since you've already done the update and still are having problems I suggest you download Update Service. http://www.sonymobile.com/global-en/tools/update-service/
With this program you can redo the installation which hopefully solves your issues. If not, I'd suggest you take it back to the store.
What do you think about this forum? Let us know by doing this short survey.

How do I get a wireless headset pro (MW1) to use a 4 digit pin; 0000, 1234, 1111 or 8888?

Trying to get the MW1 to pair with a A2DP Bluetooth transmitter, but receive a "Passcodes do not match" error message every time.

Hi JWooldridge,
This device generally supports products utilizing BLUETOOTH spec. 1.2 or higher, and Headset or Handsfree profile only.
Thanks.
>Joffrey
If my post answers your question, please mark it as "Accept as Solution"

Smart Wireless Headset Pro MW1 - Software 0.1.E.1.5 Playbackproblem

The softwareversion 0.1.D.0.6 is the last where audio from my S3 is functional.
0.1.E.1.5 is the same like 0.1.E.1.4, sound stop from milliseconds up to seconds.
Luckywise it was possible to downgrade with the Sony Updateservice to 0.1.D.0.6 and not like it written somewhere in the forum that it is not possible.
I hope Sony provide for all user a file to download and downgrade to the old software up to the moment they have a working update out.
After downgrade playback is ok, really really rare a short break which is not really disturb.
With the MW600 no problems.
I have to say that I'm totally unlucky with this product because it is not cheap.
The first doesn't work and the second is, with the latest software, unusable.
Someone out with a S3 which work?
Any suggestions?
Solved!
Go to Solution.

We are working on this problem and it will be fixed in the next update.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Smart Wireless Headset Pro 0.1.C.0.3 malfunctioning

The headset upgraded correctly to 0.1.C.0.3 last month. It worked fine.
yesterday, while idle, I noticed the headset showing the animation on its screen that it was downloading new firmware (no prompts on phone or headset).
It did not turn on for a few hours after that. Eventually when it powered back on, I noticed the following:
- FM tuner seeks in increments of 0.1MHz, instead of auto tuning. Holding down the seek button no longer does anything. Only single press advances the frequency.
- The display never turns off (consequently the battery life is very poor now)
- Upon power on, the unit shows the rotating arrow animation and then offers "Factory Reset Yes/No"
If I say Yes, it reboots but the same thing happens.
- If I select Factory Reset from the System menu, the same thing happens
- The reset procedure (holding down power for 5-15 seconds) does not improve anything
- The unit is still showing 0.1.C.0.3 as the firmware version and the handset says I'm already on the latest version.
Is there anyway I can reflash 0.1.C.0.3?
Is there anyway I can perform a deeper reset?
The headset is unusable now because of the 2 hour battery life with the screen constantly on.
Thanks for any help.

You should be able to reinstall the headset firmware using SUS.
http://www.sonymobile.com/gb/tools/update-service/
Please let me know if you can't and/or if any problem remains.
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Feature request: Ability to set the Home button to answer incoming calls

Rather than have to manipulate the slider to answer a call, it would be easier (and safer in many cases) to be able to click the Home button to answer a call. That could be implemented as an option on Settings/General/Home. Has this been requested?

it is hard for us to know, since we are end users just like you. We do not work for Apple, and Apple does not monitor these threads to answer individuals.
You may provide feedback to Apple for any enhancements you would like to see implemented at http://www.apple.com/feedback/iphone.html

MW1 Smart Headset Pro - Malfuncion

Hello,
I've had this unit for 3 months. It's been working as normal all this time, but yesterday something strange happened. The unit was fully charged and I had been using it with my Sony Acro S phone for about 30 minutes. Suddenly, the sound cut completely off. There was no preceeding low battery sound and no error message in the display. There was no error message in the display either. I could not turn the unit on, so I pressumed the battery was drained.
Upon coming homw, I put the device on charge. Nothing happened and the display did not turn on as normal After approx 15 minutes, this symbol showed up in the display.
I've tried factory reset, connecting the device to my computer, I've tried to carge the device as normal. While charging, the device gets noticably hotter than before.
I've only connected it to Sony chargers, I've used a Sony phone, I've updated the device when updates became available (though it has been working normal since last).
What could be wrong here?

The device would need to be examined. For details on how to arrange this I would suggest contacting your local support team http://bit.ly/wPKtf6
What do you think about this forum? Let us know by doing this short survey

Wireless Headset for my MacBook Pro

Dear Friends,
I need a Wireless Headset to make and receive VOIP calls (skype, ichat, SJphone, etc.) in my MacBook Pro 2.33 (MacOS 10.5.2)...
At home I have a “GN Netcom GN 9330 USB wireless Headset” that is very good but it is not portable and needs an AC Power Adapter.
I try the “Microsoft LifeChat ZX-6000 Wireless Headset” of a friend of mine that is a USB Wireless Headset, but this doesn’t work with MacOS.
I already tried several bluetooth headsets but all have a very poor audio quality. The sound comes and goes out with interference and with interruptions like “cuts”.
I have heard about “Plantronics Voyager 510-USB Bluetooth Headset System” as a good option, but I am afraid of spending money with it and then becoming a bad option.
Can anybody tell me something about this device??? As the MacBook has Bluetooth can I only buy the Plantronics Voyager 510 Bluetooth instead of Plantronics Voyager 510-USB Bluetooth???
Can anyone recommend me a good Bluetooth headset to pair up with my Macbook Pro for VOIP use. OR a good wireless USB headset???
Sincerely,
Paulo
(sorry for my bad english)

For charity, no soul can answer me?
Please...
Thanks,
Paulo

Feature Request: MW1 Wireless Headset Pro - Make Button configuarable

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