Feature Request: Whitelist shouldn't discard messages that "appear" to be spam

Question

In testing ePrint functionality by sending emails from my phone, my gmail, and my work addresses sometimes the messages are listed as "Discarded" because they appear to be spam or are simply ignored even though I receive the "ePrint Job Received" message.  If a sender is listed on the whitelist there should be no reason to block it as spam.
Also, I've setup a simpler email address that forwards to my printer's @hpeprint.com address.  Messages sent to my simple custom address either bounce back, are discarded because of "too many recipients", or are ignored all together.
Again, if my simple custom forwarding address is listed as an approved sender the messages should just be processed and printed normaly.
I've also tried opening up ePrint settings to allow everyone but the messages are stil discarded or ignored.
Thank you,
DSKYZD

Answer 1

I am not an expert on this matter but I can speculate why your email is getting blocked or treated as spam.  You said that you forward your email to unique email address that you created which in turn sends that off to the HP e-print email you have.  The HP servers probably use a method of spam by sending back a request to the server/box of where the email address is sending from.  Because you have a forwarder set HP thinks that your email could be spam.  For example, if you use [email protected] and forward your email with attachment to 123.com, which gets forwarded to [email protected], HP is looking at 123.com and sending back a validation request to 123.com to check and see if it is a real email address.  If you have only a forwarder set and not an actual email address this is mostly the reason why your emails are not going through.  Another reason for this might be that 123.com is forwarding your email along as if it is coming from [email protected] but in actuality it is coming from the server/box where your forwarder is which is 123.com.
In my opinion I think that you would be better off creating an actual email account where you set a rule to forward a copy of the email to your unique eprint address.  If you whitelist this email address each time the eprint service sees this email it will know that it is coming from a whitelisted email rather than being forwarded.  Most emails that you set up this way to forward to other email accounts work just fine.  However, using advanced advanced techniques to send a validation request back for verification of a real email address is more likely what is going on.  Try this method out and let us know what happens.
Good luck!