Fed up trying to update itunes (missing bonjour.msi problem)

With iOS5, is itunes even necessary? My phone updates by itself now. I'm guessing my iPad will too? Can I just delete itunes from my Win7 computer?

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Similar Messages

  • Unable to update iTunes - missing iTunes64.msi

    Unable to update iTunes - each time I get error message: "The feature you are trying to use is on a network resource that is unavailable." It cannot find the installation package "iTunes64.msi". Have tried various methods found on Apple Support to no avail. I think it might be something to do with uninstalling old versions of itunes - I can't seem to do this either, even using the Microsoft Fix it programme. I do not use a network. I use an external HD to save music files but with this plugged in the problem persists. Any help would be much appreciated! It's driving me mad!!

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component won't install normally.
    tt2

  • Trying to update iTunes, older version removal problems

    Trying to update my iTunes account on my computer and the new 10.5.2.11 version would not download, so the web told me to remove iTunes and reinstall it, now I am having trouble because the ( older version removal ) does not happen, so the download stops and it refers me to tech services.  How do I fix this problem?

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Trying to update iTunes, get error message "The older version of Bonjour cannot be removed" How do I remove it?

    Trying to update iTunes on Windows XP, get error message "The older version of Bonjour cannot be removed." I have removed several copies of the file Bonjour in a couple of different folders but the error message persists. What am I missing??

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • Trying to update itunes but getting error message bonjour.msi can not be found

    Trying to update itunes but keep getting an error message ..... bonjour.msi file missing ? Anyone having this problem and if so how do you correct it?

    i get the same message and am going crazy trying to fix it.mine gives me the option to search for this file, but i can't find the file.itunes then forces me to quit instalation at this point. when i try to un install itunes, it won't let me, HELP

  • I tried to update itunes but keep getting these messages..The older version of Bonjour cannot be removed..and the older version of Apple software update cannot be removed..it won't work. How do i fix this?

    I tried to update itunes and keep getting these messages..the older version of Bonjour cannot be removed..and The older version of Apple software update cannot be removed. How do i fix this does anyone know?  I recently got an IPhone 4 and don't understand all this stuff yet. Thanks

    Hi Kathy,
    Welcome to Apple Support Communities.
    See this article for some steps to troubleshoot your iTunes installation:
    Trouble installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Cheers,
    Jeremy

  • Trying to update itunes on my computer win7 get MSVCR80.dll missing can't install

    Trying to update itunes on my computer win7 get MSVCR80.dll missing can't install; any suggestions?

    Check out the user tip below.
    https://discussions.apple.com/docs/DOC-6562

  • I am trying to update iTunes and it tells me I am missing iTunes64.msi and won't proceed.

    I am trying to update iTunes and it tells me I am missing iTunes64.msi. I can't find it and I can't proceed. What do I do?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Cannot download, delete, update Itunes. Missing Bonjour.msi

    Cannot download, delete or update my itunes. I'm missing bonjour.msi. There has to be a way to fix this without purchasing those fixit programs or rebooting my whole system.

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • When I tried to update ITunes I get an error message that MSVCR80.dll is missing from my computer. How can I fix this?

    When I tried to update Itunes I get an error message that MSVCR80.dll is not available? How can I fix this? I am unable to update my iphone and Ipod. I can not open Itunes.

    Click here and follow the instructions. If they don't work, perform a complete reinstallation (Windows XP, Windows Vista and newer).
    (98954)

  • Missingbonjour.msi file while trying to update itunes

    I have been reading through here trying to find out how to fix the missing bonjour.msi file while installing the update for itunes. Does anyone have a sure fix for this?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I tried to update itunes and now it won't open, how do I fix it?  Will uninstalling and reinstalling erase my library?

    I tried to update itunes and now it won't open, how do I fix it?  Will uninstalling and reinstalling erase my library?

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • Tried to update ITunes, but keep getting error: Service "Apple Mobile Device" failed to start. Verify that you have sufficient privileges to start system services". How do I get my ITunes back?

    Tried to update ITunes, but keep getting error: Service "Apple Mobile Device failed to start.  Verify that you have sufficient privileges to start system services."
    So how do I get my ITunes back? 

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • HT1926 I'm trying to update itunes on my computer, and after trying, I get a notice that says "the feature you are trying to use is on a network resource that is ubavailable".  I dont know what that means!

    In trying to update Itunes, i keep getting a message that "The feature you are yting to use is on a network resource that is unavailable".   What does that mean?

    Which particular .msi file is the message going on to say cannot be found? (Several different .msi files might be mentioned in this context: itunes.msi, bonjour.msi, AppleSoftwareUpdate.msi, etc.)

  • I am trying to update itunes to 11.1.1.11 and i keep getting 'erreo writing to file : C\ : Config.Ms\301ded48.rfb.Verify that you have access to that directory'. What does this mean and how can i fix it?

    I am trying to update itunes to 11.1.1.11 and keep getting message at the end ' error writing to file :c:\Config.Msi\301ded48.rbf.Verify that you have access to that directory'. What does this mean and how do I fix it?

    I had this exact same problem just now, trying to upgrade to 10.7.
    I even got that error msg when trying to UNINSTALL iTunes!
    After hours of frustration trying everyone's different suggestions, I downloaded Revo Uninstaller http://www.cnet.com.au/apps/revo-uninstaller-10610875/ which solved the problem.
    Use it to help uninstall iTunes and related software components in the following order and then restart your computer:
    1. iTunes
    2. QuickTime
    3. Apple Software Update
    4. Apple Mobile Device Support
    5. Bonjour
    6. Apple Application Support (iTunes 9 or later)
    Then you can install iTunes from scratch.
    Good luck

Maybe you are looking for