Fed up With BT....................full stop!

3 months ago after repeatedly phoning CS's regarding slow BB,V04 erros on Vision-intermittant disconnections BT agreed to investigate the problem.
#they sent an engineer to my house and he replaced the faceplate on the main socket and installed a new cable running from the socket to my Hub 2,ran various tests that he wouldn't elaborate on except to say he was seeing FCC errors "off the scale".
However after he left,whatever he did my BB speed increased from 4 meg to 8.5 meg now 3months on the speed has dropped back to 3-4 meg (depending on time of day,slower during the day)and the V04 errors have resurfaced.
After complaining again,threatening to terminate my contract etc the CS Techy ran through the usual process of elimination and told me to leave my hub on for 48 hours while they ran tests.Again he wouldn't tell me which tests and what kinds of results he was looking for.
My feeling on this is that he was fobbing me off and it is BT's unofficial policy to gradually decrease customers speeds to the point of there tollerance ie when they phone up an complain at which point they reset their speed ans start again.
I ask myself why should i pay the same for the 8 meg i was getting 3 months with no errors as i am now for half the speed or worse with at times unwatchable BTVison?
FYI her are my hub stats:
Line state
Connected
Connection time
1 days, 04:11:59
Downstream
6,802 Kbps
Upstream
944 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
2.5 dB / 4.7 dB
Line attenuation (Down/Up)
46.6 dB / 24.1 dB
Output power (Down/Up)
8.7 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
36187 / 30576
CRC Errors (Down/Up)
1387 / 51959
HEC Errors (Down/Up)
15884 / 0
Error Seconds (Local/Remote)
452 / 11858
Hide Details
2 things confuse me about these results-firstly the speed is showing 6.8 meg,yet BT speedtester shows 3.4 and as i said my hub has been on for almost 3 dayss now but the Connection time is only just over 1 day.
Oh and 1 fianl thing,I'm fairly sure it said "Fast" instead of of "interleaved" afew days ago,why would this change ?
Solved!
Go to Solution.

Thank you for your support and here are the Speedtester reults as you requested.....................
FAQ
1. Best Effort Test: -provides background information.
Download Speed
3.82 Mbps
0 Mbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.82 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.77 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.77Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

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Anyone else fed up with the 14 day Policy, I am. Lets do something about it.

I posted this in the Motorola forums also and now that I can finally post in the Verizon forums, I’m posting it here too.
This phone (Droid Bionic) worked perfectly the first 14 days accept for one glitch where it toggled to 3G while in the same place and I called into Verizon and they said to take out the battery and SIM card and restart it and it seemed to work fine for the next few days, until the 15th day, past the return point. I wonder, do these companies try to stall us past the 14th return policy so they can lock us into new contracts and equipment?
Now after the 14th day the phone toggles from 3-4G all the time no matter where I am and disconnects me from the internet with I get an email notification. I call Verizon on the 16th day and they give me the canned rhetoric about the 14 day policy and that they will send me a replacement BUT can’t guarantee that it will be new, more likely it will be refurbished. WHAT THE ****. I just paid for a NEW phone not a used one and within 30 days they want to send me a used one…NO WAY IN HELL is that acceptable. The car lemon laws are better…you get a new one.
Well guess what, they tell me that THEY and Motorola are the ones that made these policies…SO, I’m here to ask everyone else that is also fed up with this **bleep** to lobby, boycott, raise hell if you have to, to get these **bleep** policies changed to at least 30 days, like any other product we buy in the USA.
It’s real interesting that the phone worked fine for 14 days and then it went to crap. If I want 3G I have the HTC Imagio that worked fine for many years and was still working fine when I got the Droid Bionic, I don’t need a new phone to get 3G. I think the manufacturer and Verizon are in this together, knowing that their products are built like {word filter avoidance} and won’t last past 14 days, thus the policy.
After 15 days of gripping to Verizon, they are having me purchase a new Droid Bionic (so I don’t have to get a used one) and will re-start my contract for 2 years, then when I send the crap droid back to them they will credit my account…this is doable, ONLY IF the new phone works. But it is a {word filter avoidance} hassle. We are the consumer buying YOUR product, we should be treated better.
According to Verizon, Motorola is coming out with a patch or software upgrade…sometime in Nov. that is supposed to FIX this **bleep** service.
Well Motorola, if it doesn’t, I’ll be under a new 14 day return policy until the last day of Nov. and if the “Fix” doesn’t work, I’m taking this worthless piece of crap back to Verizon and I’m going back to my 3G HTC.
You Manufactures need to get it right, OUT OF THE BOX, not have the consumer pay for the product, give them only 14 days and then have them locked into a 2 year contact then you fix the problems. That’s BULL**bleep**. And I hope others will join me in lobbying,, call your local TV news channel, boycotting and if we have to, raise hell with all these companies, like you, Verizon and all the other phone service and phone making companies to change the 14 day return policy like Srpint and AT&T...as the Verizon rep stated about thier 14 day policy.
If you don’t change your policies, when and IF I buy another product from Verizon, if it glitches even the slightest, instead of calling in for help and getting the stall tactic rhetoric of restarting this and pulling out that to make it work right to stall me past the 14 days, I’ll send the **bleep** thing back 50 times if that what it takes to get a product that works so I don’t get locked into the purchase or the contact if I can’t get something that works.
I am furious and I’m not going to stop raising hell until you and companies like you start taking better care of consumers like me that spend their money on YOUR products.
If this next phone I get doesn’t work I’m going back to my HTC 3G. And I’m not done with you people. I’m going to do whatever it takes though legal means to see to it that you and companies like you change your **bleep** policies and stall tactics to keep us locked into products that are crap.
And another note to add: In talking with some of the reps at Verizon, when I ask that an email be sent to me to verify the conversation and I get: “Well we can’t do that”, you are lying. I did have one of your reps send me an email. The fact that you won’t tells me that you are trying to keep our conversation off the record so it won’t come back and bit you in the behind later. Your big company with all its technology can’t send an email…{word filter avoidance}. Its not going to stop me from waging legal war on you for the crap you put us through.
This was my 2nd post on the Moto forum:
I have spoken with someone at Motorola and they invited me to send in my phone to them and then 5-7 business days after they receive it they would send it back fixed or replace it. However, they would not send me a loaner phone and referred me back to Verizon for that…NOT going to happen.
We the people made these companies successful and pay them good money for their products; they need to treat us better when it is THERE product that doesn’t work properly.
I also addressed the update issue with the person from Moto, they couldn’t tell me what issues it will address or when it would be released, only that it’s going to happen sometime in Nov.
That is why I say this: If it doesn’t work right out of the box and there is 1, even 1 minimal hick up, I’m sending it back 50 times if I have to within the 14 days and I’ll keep doing it until I get one that works or finally get fed up with crappy equipment and go back to my 3G HTC and to hell with Verizon’s contract and Moto’s equipment.
Also I have learned talking with the person at Moto that it is ONLY Verizon that has set the 14 day policy and has nothing to do with Moto. Another bit of incorrect info I got from Verizon, and I quote: “We have to abide by the manufactures policies they set and we cannot change the 14 day policy…OK so who’s lying here, Verizon or Moto?
Doesn’t really matter, we the people need to take action and put a stop to this outrageous **bleep**. How? By sending these **bleep** things back the minute they don’t work, within the 14 days unless they change it to longer, like at least 30 days and don't let them stall us with their **bleep** over the phone.
And two, if we do have a glitch that we have to call in about because the product doesn’t work, the time clock starts over but our contract count down time does not if we have to have it replaced with a NEW product or decide we are fed up with the crappy product and want to cancel it all together and go back to what we had, within the 30 day period AFTER the last glitch we called in about. If we can get them to change it to 30 instead of 14.
That will keep them and the manufactures of these products on their toes and stop selling us crap that they later have to fix. It should work out of the box and if it doesn’t 30 days down the road, there should be no issue in replacing it with a NEW product (NOT a refurbished one) and the countdown times starts again.
If any of you know some powerful political people, you need to ask them to start writing some new laws about this stuff unless these company’s police their own first and take care of these issues, but because they are making gobs of money off us, I doubt they will, so we have to force the issue and MAKE them do it though laws.
To add:
I'm not done with you Verizon. If this next Bionic doens't work and the update in Nov. does not fix it I'm sending it back and going back to my original HTC and canceling the NEW 2 year contract. Your CELL server is by far the best, the equipment is not. And I will not and should not be held to a 2 year contact if you cannot provide me with a product that works.
You really need to change your policies on your own before we the people make it a law. Take the initiative and make it right.
You want to be the best company out there, then don't follow Sprint or AT&T, be your own company and don't tell us on the phone that "All companies are doing that"...are you as lame as all the other companies out there or can you stand on your own and be the best?

Update:
The “CS supervisor” at Verizon still cannot arrange for me to take back $100 of worthless accessories if I send the 3G Bionic back…
So, as the last poster stated, I did cancel my other two lines with Verizon and went to AT&T (I’ll save $400 per year) and canceled my Hot Spot (a saving of $360 per year); A loss to Verizon of $1,236 per year, so I will recoup my expenditures if I send the current 2nd 3G Bionic phone back. I get 4 bars with AT&T and only 2 with Verizon at my location...hum...imagine that.
I may just be a little cog in the big wheel but if enough of us did this, and we should, it would get their high and might attention that we customers are not going to let them Lie to us or as the CS super said, “miscommunicate” pertinent information that effects our buying/spending decision and drags us out past the 14 day limit.
The final word on any update is that there isn’t one anyone can talk about or knows about, but it seems that all the techs at Verizon have the same problem with their droids; they activate the Airplane mode, then deactivate it and the 4G will come back. That’s all dandy unless when you get disconnected from the internet it closes out important things you were in the process of doing…isn’t that special. Very lame Verizon, very lame.
I’ve done a lot of research on Version’s Androids and it appears that ALL of them since they’ve been out have this same problem with the flipping from 4 to 3G and other connectivity issues…so it’s not a MOTO thing unless MOTO has built a problem product…it’s Verizon’s towers or signals etc. No one has figured it out and neither has Verizon or we wouldn’t have these issues.
And the "jargon" I get from Verizon that MOTO is being very “secretive” about the update is laughable...the real reason I believe they say this is because there isn’t one. Every other company out there in the tech world that knows what the problems are let people know that they are going to release an update and the issues they are working to fix…the “it’s a secret” is a sly way of putting us off because they don’t have any freakin idea what the problem is and how to fix it.
I will say that WHEN this Bionic works like it is supposed to, it is awesome. My biggest issue with this company is there deceitfulness and not telling us the true story up front and their lame 14 day limit...but I understand why that was put in place, their equipment only works for 14 days then takes a dump. So I doubt they will ever change it back unless they grow a pair and start selling good equipment that works out of the box.
They should be very up front about these issues BEFORE the customer signs on to a new two year service contract; miscommunications like these that have a bearing on money the customer is going to spend and contractual requirements they will be bound by…in other professional occupations, is considered a criminal offense and the sales people that commit this offense are dealt with by imprisonment and loss of licenses.
Why should Verizon be treated any differently?
So for future buyers, beware that when you sign on to a new 2 year contact and put out some bucks for this 3G Bionic, it will work sometimes but don't look to Verizon or MOTO for any solution, they don't have one.
Enjoy the phone, when it works, but expect significant problems that WILL happen regularly (flipping back and forth from 4-3G, disconnects from the internet when you get notifications or when it flips from 4 to 3G, battery not charging when you are connected to your computer, etc.), returning the phone will not fix the problem because the problem is not known to Verizon or MOTO. The techs will tell you do disconnect the battery, the SIM Card, get a new SIM card, restart and/or do a hard factory reset. None of this works.
And if you don’t want to get locked into another 2 year contact, understand that your 14 day count down starts the day they send the phone to you, not the day you activate it, so that means that you really only have 12 days to try it out before you return it the post mark on the fed ex return package cannot be one day past the 14th day or you will be on the hook. And don’t forget to also return the accessories to store before the 14 day marked on the receipt about 12 inches from the top (it is not in bold so look very close at the date at the top also) if you buy them at a Verizon store.
If you replace the SIM card, as I did, don’t let some rep that isn’t paying attention to your file notes tell you that your 14 day count down is later than sooner, they (the reps) get confused or whatever they do, but they look at SIM card activation and not when the phone was sent to you or for that matter when you activated it.
I’ve been under a lot of “miscommunicated” information from the start with my first 14 day 3G bionic so although I’ve done a lot of ranting here, I hope my information helps others not get stuck or at least you will go into this with eyes VERY WIDE OPEN.
It has been 2 years since I looked into any new phone and I was not aware of all the NEW scams, trickery and deceptions Verizon has taught their reps and supervisors to use on us, but it makes sense, their equipment is so faulty they had to figure out how to keep the money coming in.
DO NOT TRUST VERIZON to be helpful, they are there ONLY to lock you into contacts and stick you with equipment that they and their manufacturer cannot and do not know how to fix.

So fed up with Verizon?!!

Why is it that when you call Verizon, no one there seems to answer the same question with the same answer? NO one is ever on the same page. How can Verizon say they truly value their customers? Have they read any of these reviews or better business reviews? or consumer cellular reports! whoo hoo they made it to one whole star! ( out of 5) I can tell everyone is so satisfied! Anyway... On to my rant....
recently I added two existing lines to my account- went into a Verizon store to discuss some options- which I was later informed was some sort of side bar to Verizon and they are all a bunch of ****** that don't know what they actual "policies" of Verizon are- they just get to sell their phones and use the Verizon name on their building... while I was there I called the assumption of liability line- discussed the date with an employee that I needed to move the 2 lines over in order to avoid any pro ration. I happened to have the other party with me that day, so we were able to get everything lined up so that all I had to do was call on the date and move the lines over.... I also recently added a new Ipad, and iphone 6 plus to my account- another 400$ given to Verizon.... not to mention the cases and screen protectors I bought from them as well. Before this was all done, I was already FED up with Verizon. ready to leave and go with another carrier. But I thought you know what I have been with them for 10 years now... so lets give them a shot, and hopefully some changes will be executed as promised by the commission based reps at Verizon. After getting my first bill. I was in shock! Do you think anyone mentioned anything about a month in advance fee? There were charges that were incorrect, discounts that weren't applied. ect. so upon calling now 5 times, speaking with 2 supervisors, 2 chat associates and almost 2 months later there is STILL no resolution. One of the supervisors I spoke with explained to me that when you receive your first "new" bill you will see the month in advance fee and it will be for the first 2 months essentially, and then the bill will be normal. I even had him send me a text stating that the next bill for these two new lines will not be until a certain date. But now... that's not correct either. Promise after promise by supervisors and employees- no one keeps their word at Verizon. so disappointing - the best part is.... its 40$..that's it... I don't care if its the correct protocol, billing policy- whatever you want to call it. an employee of Verizon told me on a recorded line I would not be billed for these 2 lines for that month... but that doesn't matter because no one tells the same story! EVER... and no one gives a crap about calling anyone back.. any one have any contact numbers or additional contact information to go above a supervisor??!!

Every time I dealt with Verizon, I got a paper receipt, in hand, which I signed before leaving the store. The reciept also shows in "my documents" in my online account.
DId you look over the reciept?
DId it match the purchases you made?
WHen you added a new iPad and phone on a 2 year subsidized purchase, you would be paying $40 a month for the line. Does this appear on your bill? When you purchase a subsidized device, you are not eligible for a discount on that line. Is this the missing discount you are looking for?
I'm trying to understand what errors Verizon has made, if any, on your bill. All I have to go on is your first post. Based on that post, your bill would have gone up considerably the first month. Upgrade fees, next month of service and loss of discount on lines with subsidized devices.
These are not uncommon complaints.
All carriers now require customers to pay for their phones, one way or another.
3 Options:
1.   full retail price upfront, you keep your line discount.
2.   Full retail in installments on Edge, you keep your line discount
3.   A portion up front on a subsidized, 2 year contract, you loose the line discount and pay activation or upgrade fee.
Which of these applies to the new iPad and iPhone?

Fed up with your X6 anyone? Add your bugs...

X6 owners - fed up with your terrible quality phone?
Please have a read and add your own bugs if you want - I want to write to Nokia with some of the main ones that need to get sorted, and soon. Surely with enough support / evidence they can't ignore us (although I'm not holding my breath!). You know, I'm struggling to find a thread on this forum which isn't about an 'issue', 'bug' or 'problem' with the phone. I'm fed up with it. We all paid a lot of money for the phone (whether it was part of a contract or not) and I just want it to WORK.
It is without doubt the worst phone I've ever owned. Anyone else with me?
Glitchy, buggy, slow and unpredictable don't even begin to describe it...I'm now on my second one, with the first one deciding to pack up a few months back with a dropping signal problem (from full bar to no bar in about 5 seconds, and then back to full back about 15 seconds later) - Nokia deemed it BER and after a letter from me, replaced it with a new one...the fact that the second one has exactly the same issues as the first confirm to me just how terrible the build quality of the phone is.
Any of the below issues sound familar to anyone? Some are phone related, others app/Ovi/Nokia related :
* Ovi Maps freezing during navigation, even when you're not interacting with the phone or running any background apps. Literally just spontaneously. Requires hard restart most of the time as you can rarely force it to close.
* iPhone 4 style signal issue whereby holding it in a normal 'phone grip' fashion results in signal dropping completely or nearly completely.
* General signal drops during calls - anyone else notice you can be on a phone call in a full signal area (with 3G etc) and calls will just drop; take a look at your phone and you have no signal? Give it 30 seconds and you'll be back up to full bars again.
* Spotify (if anyone has it) just randomly crashing ALL THE TIME, again without any background apps running (ironially it seems to be more reliable with a few things running in the background)
* Facebook app thinks stuff that happened two weeks ago is the latest news that it wants to tell me about. Hit refresh and it still thinks old news is new news. Reinstall and wiping of all user data to no joy (same issue even post-phone reset)
* "Realplayer" able to play about 3% of videos I want to watch on the internet - basically a few MPEGs...don't even think about a low-res MP4 stream (where we get the dreaded "Trying to play partially" message). Any UK owners tried running a stream off m.tvcatchup.com? Good luck!
* (Just a general gripe here but) Lack of widget support for the homescreen and general lack of integration support for 3rd party apps to the OS - why oh WHY in this day and age of smart phones are S60v5 Nokias unable to have apps like Facebook spider in to some of the phone's functions? E.g. notifications on the homescreen (the original iPhone was able to do this in January 2007, its now September 2010 Nokia - wakey wakey) and profile pictures linked in with the phone's address book (my friend's HTC Desire does this VERY nicely; I'm jealous).
Before my X6, I had a 6230i (don't laugh, I know its ancient but it worked a treat, absolutely bomb proof which is why I never bothered upgrading)...I just don't understand how backwards this phone seems to be in terms of its flimsy build quality and diabolical OS.
This will definitely be my last ever Nokia. Seriously...I've been a Nokia fanboy all my life but I'm just embarassed by this phone. It is absolute rubbish and I so so so wish I'd gotten a Blackberry or Android. Talk about less hassle.
I'm running v21.0.0.4, although I feel I might as well be running an Alpha build of S60v5.
Any other annoyances and bugs, boys and girls?
p.s. the camera may be its sole redeeming feature - very good photo quality for a phone - takes the iPhone to the cleaners.

On balance I agree with bazyeo, I am another long term X6 owner (Dec 09) and on the whole I am fairly pleased with the phone. Sure it's not perfect and one of my major personal gripes with the phone is the relatively poor RAM allocation that Nokia decided upon during the hardware design but it's hardly a show stopper for me. I guess I was spoilt as my previous phone was a Nokia N82.
muirio wrote:
... You know, I'm struggling to find a thread on this forum which isn't about an 'issue', 'bug' or 'problem' with the phone. I'm fed up with it...
Oh come on!! This is a user support forum, you know? Where people come for help when they have problems with their phones. It's pretty obvious that you'll read the majority of threads where owners have issues... that's because they have come here for help. You're hardly going to get a bunch of threads where owners turn up out of the blue to thank Nokia for a problem free phone. That's like saying all you see at a hospital are sick people.
muirio wrote:
... It is without doubt the worst phone I've ever owned. Anyone else with me? ...
Not even close, try the N80 on V3 firmware... now that was an order of magnitude worse.
muirio wrote:
... Any of the below issues sound familar to anyone? Some are phone related, others app/Ovi/Nokia related :
* Ovi Maps freezing during navigation, even when you're not interacting with the phone or running any background apps. Literally just spontaneously. Requires hard restart most of the time as you can rarely force it to close.
* iPhone 4 style signal issue whereby holding it in a normal 'phone grip' fashion results in signal dropping completely or nearly completely.
* General signal drops during calls - anyone else notice you can be on a phone call in a full signal area (with 3G etc) and calls will just drop; take a look at your phone and you have no signal? Give it 30 seconds and you'll be back up to full bars again.
* Spotify (if anyone has it) just randomly crashing ALL THE TIME, again without any background apps running (ironially it seems to be more reliable with a few things running in the background)
* Facebook app thinks stuff that happened two weeks ago is the latest news that it wants to tell me about. Hit refresh and it still thinks old news is new news. Reinstall and wiping of all user data to no joy (same issue even post-phone reset)
* "Realplayer" able to play about 3% of videos I want to watch on the internet - basically a few MPEGs...don't even think about a low-res MP4 stream (where we get the dreaded "Trying to play partially" message). Any UK owners tried running a stream off m.tvcatchup.com? Good luck!
* (Just a general gripe here but) Lack of widget support for the homescreen and general lack of integration support for 3rd party apps to the OS - why oh WHY in this day and age of smart phones are S60v5 Nokias unable to have apps like Facebook spider in to some of the phone's functions? E.g. notifications on the homescreen (the original iPhone was able to do this in January 2007, its now September 2010 Nokia - wakey wakey) and profile pictures linked in with the phone's address book (my friend's HTC Desire does this VERY nicely; I'm jealous).
Before my X6, I had a 6230i (don't laugh, I know its ancient but it worked a treat, absolutely bomb proof which is why I never bothered upgrading)...I just don't understand how backwards this phone seems to be in terms of its flimsy build quality and diabolical OS.
This will definitely be my last ever Nokia. Seriously...I've been a Nokia fanboy all my life but I'm just embarassed by this phone. It is absolute rubbish and I so so so wish I'd gotten a Blackberry or Android. Talk about less hassle.
I'm running v21.0.0.4, although I feel I might as well be running an Alpha build of S60v5.
Any other annoyances and bugs, boys and girls?
p.s. the camera may be its sole redeeming feature - very good photo quality for a phone - takes the iPhone to the cleaners.
Ovi maps does hit hard on resources but I personally haven't suffered the issues you speak of.
I can get my X6 to drop maybe a bar (at the very max 2 bars) of signal if I wrap my hands around the handset. Again for me, not a big issue.
I'm afraid I don't use Spotify or Facebook so can't comment on those issues of yours.
Knowing what codecs to use helps with video playback using Real Player. A search here should give you the required information. I can run MP4, FLV & WMV quite happily provided they have the right codecs that the X6 can handle. If you want to enjoy m.tvcatchup.com then try installing the 3rd party web browser called Skyfire.
There are quite a few alternative 3rd party homescreens that can add widget functionality to the homescreen.
Good luck with your letter to Nokia, I'm afraid I won't be signing your petition. As I said right at the top of this post, sure I have niggles with the X6 but none of them are show stoppers for me and personally I can forgive the X6 most things because I really enjoy the quality of the screen and the capacitive touch interface.
*EDIT* I almost forgot to ask... is yours a SIM free X6 or a network branded X6?
S.
History: Motorola MR30, Nokia: 7110, 7650, N70, N80, N82, X6 (32GB), Samsung Galaxy SII
Current: Samsung Galaxy Note3 Black

Since loading Lion, I've experienced much more instability than Snow Leopard. In particular, Mail crashes with regularity, full-screen apps seem to run slower and show the beach ball more often for longer, etc. I'm disappointed with the performance. Any

Since loading Lion, I've experienced much more instability than Snow Leopard. In particular, Mail crashes with regularity, full-screen apps seem to run slower and show the beach ball more often for longer, etc. I love the features, but I'm disappointed with the performance. Any help coming from Apple? I've been sending them so many reports after crashes, that their file must be full!

Summoning max. courage, I did what you advised. Here is the result. What does this tell you? My Lion 7.2 (mid 2011 iMac) has several annoying glitches (which I have so far tolerated through gritted teeth) but none that have actually stopped me working.
BTW, I see several items involving CleanMyMac which I did not know I had. It is generally villified as a trouble-maker. Spotlight can't find an app. or a utility of that name. How can I get rid of what's there please? Just delete?
Last login: Thu Nov 3 20:55:11 on console
Steve-Kirkbys-iMac:~ stevekirkby$ kextstat -kl | awk ' !/apple/ { print $6 $7 } '
com.AmbrosiaSW.AudioSupport(4.0)
Steve-Kirkbys-iMac:~ stevekirkby$ sudo launchctl list | sed 1d | awk ' !/0x|apple|com\.vix|edu\.|org\./ { print $3 } '
Password:
com.openssh.sshd
com.stclairsoft.DefaultFolderXAgent
com.microsoft.office.licensing.helper
com.bombich.ccc.scheduledtask.067493DB-2728-4DF3-87D8-092EF69086E8
com.bombich.ccc
com.adobe.SwitchBoard
Steve-Kirkbys-iMac:~ stevekirkby$ launchctl list | sed 1d | awk ' !/0x|apple|edu\.|org\./ { print $3 } '
com.sony.PMBPortable.AutoRun
uk.co.markallan.clamxav.freshclam
com.veoh.webplayer.startup
com.macpaw.CleanMyMac.volumeWatcher
com.macpaw.CleanMyMac.trashSizeWatcher
com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae
com.adobe.AAM.Scheduler-1.0
Steve-Kirkbys-iMac:~ stevekirkby$ ls -1A {,/}Library/{Ad,Compon,Ex,Fram,In,La,Mail/Bu,P*P,Priv,Qu,Scripti,Sta}* 2> /dev/null
/Library/Components:
/Library/Extensions:
/Library/Frameworks:
AEProfiling.framework
AERegistration.framework
ApplicationEnhancer.framework
AudioMixEngine.framework
FxPlug.framework
NyxAudioAnalysis.framework
PluginManager.framework
ProFX.framework
ProMetadataSupport.framework
TSLicense.framework
iLifeFaceRecognition.framework
iLifeKit.framework
iLifePageLayout.framework
iLifeSQLAccess.framework
iLifeSlideshow.framework
/Library/Input Methods:
/Library/Internet Plug-Ins:
AdobePDFViewer.plugin
EPPEX Plugin.plugin
Flash Player.plugin
Flip4Mac WMV Plugin.plugin
JavaAppletPlugin.plugin
Quartz Composer.webplugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
SharePointWebKitPlugin.webplugin
Silverlight.plugin
flashplayer.xpt
iPhotoPhotocast.plugin
nsIQTScriptablePlugin.xpt
/Library/LaunchAgents:
com.adobe.AAM.Updater-1.0.plist
com.sony.PMBPortable.AutoRun.plist
/Library/LaunchDaemons:
com.adobe.SwitchBoard.plist
com.apple.remotepairtool.plist
com.bombich.ccc.plist
com.bombich.ccc.scheduledtask.067493DB-2728-4DF3-87D8-092EF69086E8.plist
com.microsoft.office.licensing.helper.plist
com.stclairsoft.DefaultFolderXAgent.plist
/Library/PreferencePanes:
.DS_Store
Application Enhancer.prefPane
Default Folder X.prefPane
DejaVu.prefPane
Flash Player.prefPane
Flip4Mac WMV.prefPane
/Library/PrivilegedHelperTools:
com.bombich.ccc
com.microsoft.office.licensing.helper
com.stclairsoft.DefaultFolderXAgent
/Library/QuickLook:
iWork.qlgenerator
/Library/QuickTime:
AppleIntermediateCodec.component
AppleMPEG2Codec.component
DesktopVideoOut.component
DivX 6 Decoder.component
FCP Uncompressed 422.component
Flip4Mac WMV Advanced.component
Flip4Mac WMV Export.component
Flip4Mac WMV Import.component
LiveType.component
/Library/ScriptingAdditions:
.DS_Store
Adobe Unit Types.osax
Default Folder X Addition.osax
/Library/StartupItems:
Library/Address Book Plug-Ins:
Library/Frameworks:
EWSMac.framework
Library/Input Methods:
.localized
Library/Internet Plug-Ins:
Library/LaunchAgents:
com.adobe.AAM.Updater-1.0.plist
com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist
com.macpaw.CleanMyMac.trashSizeWatcher.plist
com.macpaw.CleanMyMac.volumeWatcher.plist
com.veoh.webplayer.startup.plist
uk.co.markallan.clamxav.freshclam.plist
Library/PreferencePanes:
.DS_Store
Perian.prefPane
WindowShade X.prefPane
Library/QuickTime:
AC3MovieImport.component
Perian.component
Library/ScriptingAdditions:
Steve-Kirkbys-iMac:~ stevekirkby$

Fed up with "Unsupported File format" crashes!

I really like Aperture - but, I am totally fed up with only being able to edit a few photos before I get the dreaded red/brown screen and the message of 'Unsupported file format' This cannot be the case as they are all .tifs and I have just edited several OK. My whole day is now one of 'stop/start' and either quit or sometimes 'Force quit'. Then Aperture works fine for another short series of edits - before the same problem recurs. It wastes a lot of valuable editing time - and completely spoils the otherwise pleasurable experience of using Aperture!
I have made a lot of scans from original slides via a Nikon Coolscan 5000 - using Silverfast I have converted these from 48 bit to 24 bit. However, the file size is still large at 100MB - to get the best from the slides. I then import these .tifs into Aperture 2.1. I am using a MacBook Pro, 2.4 Ghz Intel Core 2 Duo with 4 MB RAM. I have an external 24 inch monitor. The .tif files are on an external firewire hard drive - 500 GB LaCie. My Aperture library is in my pictures folder on my MacBook Pro.
Can someone PLEASE explain how and why I can make a series of edits fine in Aperture and then suddenly I get the red/brown screen and this unsupported file format message?
Is it a memory problem? Given that I need to edit such large files is it a problem for my (powerful) MacBook Pro? Or, is it a more general problem with Aperure 2.1?
Any advice - or solutions - PLEASE

It's a bug in Aperture 2.x with large files and/or large pixel dimensions on images (not clear which). I have submitted a bug report, as should anyone who is seeing this. You'll find quite a few threads on this if you search back. The error message is frustratingly incorrect: there is nothing whatsoever unsupported or wrong with the file format, it just leads you down some dead ends in trying to find a solution while you figure that out.
I could sometimes not even work on one image before it would do this. I went from 6GB to 10GB in my Mac Pro, and now I can pretty reliably work on two images before having to restart. So that to me smells like a memory leak or memory mismanagement of some sort is at the root of this, but who knows. We're all just waiting for each next release, hoping Apple has finally found and fixed this, because as you know they don't spend a lot of time discussing what bugs they're addressing; they just show up fixed eventually (one hopes!)
If anyone chimes in here to tell you it's your fault for working with such large images, just ignore them. There were releases of 1.5 that handled these images just fine, as Aperture should. It broke with 2.x.
Duncan

Fed up With BT....................full stop!

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