Fed Up with BT's Complaint Department

At the end of augest i split from my ex-wife and as the broadband was in my name she had to take out a new contract for the bt infinty, i was told at the time that i would not have to pay the £30 cancelation fee by the advisor "as its not really a cancelation but a name change", 4 times since then i have received a bill and now a dept collection warning, each time i phone and complain or use the online chat service and get told dont worry about it we can see you have payed the rest of the bill ignore this, with the issure of the dept collection warning and fees etc I am rapidly coming to the end of my tether, up to now i have always been a happy BT cusomter even goign to far as to get BT infinty put into my new house,
I have copy of the chat log from the online complain that can be passed on but i am hoping one of the mods here can give someone somewere a prod in the ass and restore this previoulsly happy BT customers faith in the company
John McDemott

SO REFRESHING TO HEAR OTHERS ARE HAVING THE SAME NIGHTMARE AS MYSELF!
Where do I start? To say that my recent and on-going experiences are disgraceful is an understatement. Here’s the list of failing so far;
* started losing connection over 8 weeks ago, reported fault at least 20 times to some 'crib sheet' reading person based offshore, only to be given meaningless 'sorry's' and told they did not have the expertise to resolve my problem.
* wrote complaint letter that has yet to be responded to, not holding my breath. Kept calling asking for an engineer to call, apparently those staff members based in foreign climes don’t have permission to do this so you have to keep contacting BT until you are lucky enough to speak to someone from within the UK. This took me 4 weeks.
* Eventually got agreement for an engineer to call out (this is after 4 weeks of very intermittent connection, Took afternoon off work to meet engineer and guess what? the he didnt turn up. Called back to complain, more 'so sorry's' and new appointment made.
* Engineer appeared this time, though my problems were over as he replaced my router, home hub and wall socket, Hurrah! But wait, 5 minutes after he left lost connection again.
* By this time I was losing the will to live and the thought of speaking to another semi-illiterate morom was too much. I found that by emailing my complaint and insisting that someone call me back did away with the torture of having to listen to the four seasons whilst being left on hold for 40 minutes. When they did call back if it was one of the staff based offshore I insisted that I wanted to speak to someone from the UK. Each time I have done this so far, someone from the UK has rung me back, eventually.
* Since the engineer couldn’t fix my problem the call centre rep felt it was appropriate to send me out a new home hub kit for me to install myself, even though I had been previously quoted that "it was job that could only be carried out by one of our qualified engineers". I installed the hub and within 15 minutes the connection started dropping and has remained so since.
* New engineer appointment booked for this weekend, but I’m not holding my breath.
The most infuriating part of all of this is trying to communicate with BT and get any sort of useful response out of them. I no longer call the tech support line as it is a complete waste of time. I have had numerous calls from different departments, none of whom seem to communicate with each other, and all of whom have limited powers to actually do anything of any use. But MOST annoying is the ‘inane’ “so sorry’s you get from staff that has as much empathy as a cardboard box. – I’ll keep you posted.

Similar Messages

Re: Thoroughly fed up with BT customer service.

I too am fed up with BT Customer Services - they seem only able to pursue their own script and simply do not listen to what the customer is saying. On numerous occasions they ask a question just seconds after they have received my aswer to that very question.
I have been experencing a particular broadband / exchange line problem for over three years, have kept a detailed log of my dealings with BT for over a year and it appears that there is no way of escalating the issue within BT. Follow 'contact us' and 'complaints' on teh website and see if you can get anywhere other than teh standard customer servoces number. Customer services say they are unable to escalate to a more senior person / department.
'Customer Services' - to me a rather hollow joke, especially as they are in effect a monopoly provider and being paid millions of pounds of taxpayers money to roll out Infinity.
I think the answer either lies with legal action but perhaps if enough of us rais ethe issue with our MP we might be able to more effectively influence what is going on.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I am sick & fed up with BT. This is my latest lett...

Complaints Department
BT Correspondence Centre
Providence Row
Durham
DH98 1BT 7th April, 2012
Dear Sir
COMPLAINT ABOUT BT – Account number GB
I write wishing to make a formal complaint about the service given me by BT.
I am a retired police officer and being well known in the community, now host two programmes on local radio as well as being a columnist in the local newspaper. One of my programmes has a consumer affairs section and I have been telling my listeners about the terrible service I have received from BT. I now give you this opportunity to correct matters.
A check of my account will reveal that I have been paying BT the sum of £34.50 per calendar month for some length of time now for the provision of unlimited calls and broadband.
Last year, I started to receive BT bills informing me that I was not paying enough and so I rang BT and ensured that the £34.50 pcm was sufficient to cover the contract. I was assured it was but the bills continued.
I then had my radio producer ring BT on my behalf and live on air with my consent to ensure that my contract was in place. An Indian accent assured me, my producer and all our listeners that it was. A text was sent out to confirm this.
The bills continued and have now reached £90.11.
I have lost count of the number of times I have phoned your India office to ask to be placed on a contract and on each and every occasion have been assured that I am.
My most recent call was on 5th. April, 2012 when it was suggested that I recall the £90.11 unlawfully removed from my account and that the package had increased now to £35.60 pcm. (reference VOL011- refers). The direct debit has been recalled and I have the £90.11 back.
All I want is a monthly contract to cover unlimited phone calls and broadband. This is all I ever wanted.
Does BT want me to move to Talk Talk which offers this service at half the price offered by BT?
Rest assured I have the means to pay you the outstanding amount but I refuse to do so. Dozens of phone calls later and now emails received from BT give me no grounds to be confident that BT in Delhi actually knows what they are doing. Today I received a telephone called purporting to be from BT and asking me for my details before I could be addressed. I refused to give them out and asked the individual there to make careful note that I only intend to deal with BT in writing from hereon in.
I am utterly fed up with attempting to sort this issue out via the labyrinthine telephone system but I wish to clearly reiterate that I will NOT be paying BT any other than for a contracted phone service which I have made countless attempts to renew. BT can go and whistle for the £90.11 because I refuse to pay it.
I shall be reading this letter out live on air and your response. I might even cold call BT live on air as well to show all my listeners the utter nonsense I have incurred.
If BT cuts their service to me then I shall move to Talk Talk.
Now, please check your records which if Delhi have bothered to properly update will show the utter confusion, plethora of offers I have been told about and so on and be informed that should BT take any more than the latest agreed sum from my bank account by Direct debit then I shall simply recall it again as already advised by yourselves.
All I want, all I ever wanted was a monthly contract for the provision of unlimited telephone calls and broadband. Is BT up to this please? Next stop the Telecommunications Ombudsman I suppose and I shall broadcast that as well!
Yours faithfully,
Michael
PS. Since BT is now Indian Telecom apparently, would you like me to have this translated into any one of the languages in use on the Indian sub continent? It can be arranged.

Thanks. I have done as you have suggested.
The paper copy of my letter will be with BT next Tuesday.
I have spent hours and hours on 150 trying to sort this out and it has become something of a standing joke on my radio programme. We even get emails from listeners now asking for updates on the 'BT saga' as it has become known.
I was never made aware that my contract had ended. All I ever wanted to do was to renew it. I have renewed it at least half a dozen times and been advised by BT themselves to recall the large sums of money being taken from my bank account which I have done.
I refuse point blank to pay this latest sum of £90.11!
All I want and have ever wanted is a monthly contract, as cheap as possible to allow for unlimited calls to landlines and broadband. All went well for two years then suddenly nothing has gone right.
BT prices are high compared to Talk Talk and this is literally the last chance for BT. My sister has been with Talk Talk for years and never had a problem!
If you can sort this out then I should be pleased to reflect that on air and in the newspaper I write for.
Thankyou.

Hello I don't know who to complain to as you do not appear to have a complaints department, despite searching the web, I trust you can pass this to relevant department for action, as I'm very angry over my recent repair. Following my issue relating to a

Hello
I don't know who to complain to as you do not appear to have a complaints department, despite searching the web, I trust you can pass this to relevant department for action, as I'm very angry over my recent repair.
Following my issue relating to a blank screen 2 weeks ago, your advisor arranged for my iMac to collected by Amsys, for repair and return, this was done and it was returned to me last Tuesday, onWednesday I set up my iMac again and instantly realised I had problems, much worse than before. I called Amsys to inform them of the issue of the computer being very very slow and unable to open iPhoto and pages, and document listing would not show up, plus I had no sound on the mac.They informed me that they had only replaced the video card and what they had done would have not affected the computers performance. He suggested I reinstall OSX again which I did, but this made no difference to the programs, so I called you.
Your technician on the phone was very good as they have always been, and made an appointment for me to go into the Milton Keynes Apple store the next day at 1 pm, which I did.
The gentleman on the Genius Bar was very good and was able to run tests on the iMac in my presence, and diagnosed immediately an issue with the sound problem, and advised me that this could not be fixed while I wait and I would need to leave it for repair. I made him aware of the previous repair, and he was able to see via your system, the list of logged issues I have had with this since purchasing in September 2012. I'm sure you can see from the way you record all calls and issues the problems I have had.
Today I called to ask if my iMac would soon be ready for collection, I was told the repairs had been completed and it was being tested. However to my dismay, I learned of another serious issue relating to the repair carried out by Amsys. I was informed that 6 screws were missing from the the iMac internally, which caused me much distress and concern, they also told me I had to wait even longer as the screws had to be ordered and installed on arrival before I could collect it.
My issues here are: I trusted the Amsys repairer as it was arranged and recommend by you, it is very evident they are not competent to repair, as they have caused more problems with my iMac on its return, despite enclosing a checklist, fully ticked showing everything working well, it clearly wasn't ! Plus the issue of missing parts (screws) during the repair, I have already expressed my disgust with Amsys, by email and had a response, within the hour, apologising and told me they were looking into this.
This where I stand on this, I have not had my iMac for almost two weeks and I do not know when I will get it back. I'm also very worried about what other damage has been caused by Amsys and the quality of my iMac now. I want to know what you, Apple is going to do about this ? I have already been very inconvenienced by this and until now I have been a very loyal apple customer with 2 iPads, and 4 iPhones in our household, not to mention the iMac.
I feel I have been very let down by this experience, on my iMac, which cost a lot of money, I have also lost a lot of money with lost work and unable to carry out my business without it, and I will be seeking compensation.
I trust you will take this complaint seriously and pass it to the relevant department for action.
Yours sincerely
Des Withey
Sent from my iPad
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Call Apple Customer Relations - 1-800-275-2273. Ask politely & firmly that you want to be transferred to Customer Relations. Tell them exactly what you stated in your post.
GOOD LUCK!
These are user-to-user forums where everyday folk (volunteers) post questions and offer answers (technical support) to each other.

Customer service issues, no complaint department!

Not sure I'm really asking a question here, just looking for a place to be heard! Up to now my experience with Verizon has been good, however I've always been on the buying end, Verizon on the selling. Recently though, I needed to cancel a line on my account. Not a big deal, or so I thought! First, there is absolutely no way that I can find to do this through the website, even though it is very easy to add a line through the website. I live about an hour away from the nearest store and didn't want to make the drive just to get rid of the line. So I looked up the phone number for the store via the website only to discover that even though each store shows a different number, your call is clearly routed to a universal call center in who-knows-where. Furthermore the automated system is terrible! I called 3 times on my cell phone and never got past the first set of options because it wouldn't recognize that I was hitting the numbers to respond. The fourth time I called on a land line and got through the first and second level, but by the 3 level it was having trouble recognizing my keystrokes again and routed me back around to the 1st level only to start again. Eventually I got to a human only to figure out that this was not my store that I was led to believe I was calling. All that just to deal with some stranger who doesn't know me or my account, just reading info off a screen! And, whose number one goal was not to just take care of my request, but rather sell me something, or in this case, do her best to talk me out of getting rid of the line! Are you kidding me! If I wanted high pressure sales personnel I would've chose that option two levels ago!!! After finally convincing her that yes I do want to cancel the line, and no I do not want to keep it and use it for a different device, she puts me on hold "while she takes care of that". Unbelievable! Eventually, she came back and the deed was finally done. By now I'm looking for an email address, or a complaint department, again not through the website, and there was no way I was calling again. So this is all I got, and I have no confidence that this will generate any change. Lesson learned: 1) Verizon is typical big business, only cares about making your purchasing experience easy and pleasurable, and creates as many road blocks as necessary to dissuade you from doing anything that lowers your bill or cost them income. 2) Even though its an hour away, any business I do with Verizon will require that I make the drive and deal with someone face-to-face, yes even in the most technologically advanced nation on the planet in 2014! Did I mention I'm dealing with a cell phone company...the irony!
To those who read this, whomever you may be, I apologize for the rant since you are probably not anyone that can actually do anything about it.

To get through to a person on the phone you simply need to continue to press 0. Works for me every time. Any rep, no matter in the store or on the phone, is tasked with trying to keep you from canceling any services. It is their job. You can't get mad at them for simply doing their job. How would you feel if someone got mad at you for the same thing. Let them do their jobs. It does stink that you have to repeatedly request the cancellation of service but their responsibility is to find another solution if possible.
When you call a Verizon Wireless store and nobody answers your call gets routed to a national call center. Why? Because customer service. How would you feel if you called the store and it just kept ringing and nobody answered? Oh. The store is not allowed to access your account, let alone process a cancellation of services, without an authorized user in the store to show identification. So had you actually gotten someone in the store you would have been directed to visit the store making the hour drive that you clearly didn't want to make or call in. All of this during the busiest week of the year.
We are not the most technologically advanced country on the planet. France has trains that travel 200MPH, China had a 21% growth in wind power capacity (in megawatts) while the US had 1% last year and also Quad HD displays have been available overseas for about 3 years now and are just hitting the US.
Any representative of VZW will know your account just as well as the next. They do this by reading info off of a screen. That's what the screen is there for.

So fed up with Verizon?!!

Why is it that when you call Verizon, no one there seems to answer the same question with the same answer? NO one is ever on the same page. How can Verizon say they truly value their customers? Have they read any of these reviews or better business reviews? or consumer cellular reports! whoo hoo they made it to one whole star! ( out of 5) I can tell everyone is so satisfied! Anyway... On to my rant....
recently I added two existing lines to my account- went into a Verizon store to discuss some options- which I was later informed was some sort of side bar to Verizon and they are all a bunch of ****** that don't know what they actual "policies" of Verizon are- they just get to sell their phones and use the Verizon name on their building... while I was there I called the assumption of liability line- discussed the date with an employee that I needed to move the 2 lines over in order to avoid any pro ration. I happened to have the other party with me that day, so we were able to get everything lined up so that all I had to do was call on the date and move the lines over.... I also recently added a new Ipad, and iphone 6 plus to my account- another 400$ given to Verizon.... not to mention the cases and screen protectors I bought from them as well. Before this was all done, I was already FED up with Verizon. ready to leave and go with another carrier. But I thought you know what I have been with them for 10 years now... so lets give them a shot, and hopefully some changes will be executed as promised by the commission based reps at Verizon. After getting my first bill. I was in shock! Do you think anyone mentioned anything about a month in advance fee? There were charges that were incorrect, discounts that weren't applied. ect. so upon calling now 5 times, speaking with 2 supervisors, 2 chat associates and almost 2 months later there is STILL no resolution. One of the supervisors I spoke with explained to me that when you receive your first "new" bill you will see the month in advance fee and it will be for the first 2 months essentially, and then the bill will be normal. I even had him send me a text stating that the next bill for these two new lines will not be until a certain date. But now... that's not correct either. Promise after promise by supervisors and employees- no one keeps their word at Verizon. so disappointing - the best part is.... its 40$..that's it... I don't care if its the correct protocol, billing policy- whatever you want to call it. an employee of Verizon told me on a recorded line I would not be billed for these 2 lines for that month... but that doesn't matter because no one tells the same story! EVER... and no one gives a crap about calling anyone back.. any one have any contact numbers or additional contact information to go above a supervisor??!!

Every time I dealt with Verizon, I got a paper receipt, in hand, which I signed before leaving the store. The reciept also shows in "my documents" in my online account.
DId you look over the reciept?
DId it match the purchases you made?
WHen you added a new iPad and phone on a 2 year subsidized purchase, you would be paying $40 a month for the line. Does this appear on your bill? When you purchase a subsidized device, you are not eligible for a discount on that line. Is this the missing discount you are looking for?
I'm trying to understand what errors Verizon has made, if any, on your bill. All I have to go on is your first post. Based on that post, your bill would have gone up considerably the first month. Upgrade fees, next month of service and loss of discount on lines with subsidized devices.
These are not uncommon complaints.
All carriers now require customers to pay for their phones, one way or another.
3 Options:
1.   full retail price upfront, you keep your line discount.
2.   Full retail in installments on Edge, you keep your line discount
3.   A portion up front on a subsidized, 2 year contract, you loose the line discount and pay activation or upgrade fee.
Which of these applies to the new iPad and iPhone?

Fed up with Verizons slow EVERYTHING!

I have had Verizon wireless for a long time. Up until they went to 4g, my service wasn`t too bad. I live so close to a new tower now that I can see it from my rooftop. My service is slower than dialup, when I can stay connected. I have tried 4 different modems on my desktop and laptop running win xp. I`ve called customer service and they run me through all kinds of tests and checks, uninstall and reinstall, system checks, etc. Every time my system is right. This has been going on for over a year. I have even installed external antennas on my roof to help get a signal, 3 different antennas too. I`ll dial up to Verizon internet and have 3-4 bars on top and 3 on the bottom (1x). Then after 2-3 minutes it goes to no bars and disconnects. Then in 1 minute it reconnects with 3-4 bars etc. This has been happening at all times of the day and night with different computers and modems. I live just south of Roanoke,Alabama and they just put in a new tower less than 1/2 mile from my house (as a bird flies). I get no better service since the new tower went up than I did before it went up. Everytime I call customer support they say there is nothing wrong with their system and there have been no complaints. I HAVE BEEN COMPLAINING!!!!! Everybody in my area that has Verizon wireless say their service is bad too, but Verizon won`t do anything about it. They even claim I`m in a 3g area!! I`m fed up with them now. My contract is up in a couple months and I will NOT keep my service with Verizon and will recommend to everybody to NOT waste their money on Verizon. Then I read where Verizon is laying off thousands of employees because they don`t need them and paying their CEO millions each year...for what? Verizons service has gone down hill these past few years and I`ve had enough of paying $60 a month to sit and look at a screen than doesn`t go anywhere!!
Verizon is good at talking the talk but they really drop the ball when it comes to following through. For $60 a month I`ll go with a sat dish for my internet and have the speed and reliability Verizon promised THEY had when I signed up.
I HIGHLY recommend everybody avoid Verizon wireless.

Dansimonds, I regret to hear about the issues you've experienced with slow speeds in your area. I do show this as a 3G area, but no 4G towers in the area, so that should not affect you. What device are you using? Have we ever submitted a trouble ticket on this line for you?
MarquiaF_VZW
Follow us on Twitter @VZWSupport

SDK 3,0 activation code - No Complaints Department

I have purchased a new Macbook last week. Until now I have always used a PC and with a great deal of expectations from the product and customer service I decided to move to Apple.
Having purchased MacBook, I purchased SDK 3.0. Having made the payment the site told me that it would take 24 hours to receive an activation code by email. It has been six days until now and I have not received anything. I emailed the Developer Support, spoke to them as well. All they have to say is some is looking into it and the problem will be sorted. Every time they promise to call me back with an update but have not done so even one. I need to keep reminding them of my problem every single day and end up getting the same reply from the "Someone is looking into it".
I asked if I could the number for the complaints department. In return they told me, they do not have an external number for complaints department. He will however pass the message onto his internal complaints department.
I always thought that Apple's customer service was regarded as one of the best in the world and they will try and help you as quickly as they can. Unfortunately, I am having no luck whatsoever in sorting out my problem which I believe is very simple.
Please can someone advise me on this.
Many thanks.

Hi, Kevin & welcome to the forums.
I'm a bit confused, sorry.
iPhone SDK 3.0 - is that what you are discussing here?
iPhone SDK 3.0 is still in beta - and there is no fee that I know of...also no activation code.
You must be a registered developer to download and use the SDK, but there is no fee for that. There is a fee for developers that want to use the App Store.

Write directly to AT&T customer service complaint department

I will like to write a letter directly to At&T customer service complaint department and the dispute center.

KF - Listen to Starman and don't give-up
AT&T and all the rest always have and likely always will be totally under-skilled and ill-equipped to walk a customer thru most connection issues. I think Earthlink was the only exception, way back in the day before they were bought-up, they could deal with all kinds of tech issues. AT&T telling you to use a different browser is just their way of saying "I'm clueless and if I can get you to buy off on the bs I'm telling you I can get to the next call."
Hang in there, sorry you wasted your time with a dork customer service rep. Your Mac and Safari will work at home, at work, anywhere in the world. Food for thought, if you want to explore using different browsers by all means go ahead - I actually use 2 browsers on my laptop, Safari and Firefox. Explore and decide which you like best, or use both - Just never let a customer service drone at AT&T tell you how to work. Cheers!

Fed up with verizon

im so getting fed up with verizon they say they put everything down in their system of every conversation u have with them but it is so untrue ive have soo many problems with thier phones when i talk to every rep or superviser they make agreements with u then when u talk to someone else they dont see what was agreed and they end up going against their words im so upset and disgurished with dealing with them its alright for them to record ur words but u cant record their words or agreements then theywant to charge u for things u dont agree about i have so many complaints its hard to list every 1 of them just keep in mind people they do not put things down in their system as they say they do so do what u have to do to back every conversation u have with them.

<Duplicate post deleted for crossposting per the Verizon Wireless Terms of Service. See Very poor customer service email received back on my cell phone! for the original content.>
<This discussion will also be locked due to the age of thread.>
Message was edited by: Verizon Moderator

I am fed up with Spring and Apple passing me off to one another and neither will fix the problem. I am unable to receive a connection on my phone.

I am fed up with Spring and Apple passing me off to one another and neither will fix the problem. I am unable to receive a connection on my phone.
The internet goes out and I have to reset network setting each and every time. This is only a temporary solution which by the time I release the line with Spring or leave the apple store the issue is back. Sprint indicates that it is a know issue with the Iphone 5 and apple says it is a network issue as Sprint's network is not up to par with the Iphone and can not meet the expectations on the Iphone 5.
I have attached a few picture, as you can see it clearly says I have 5 bars and 3g available but I have no connections what so ever.
This issue affects all data and so I can not send or receive picture messages, use apps, or access the internet. The data goes in and out intermittently and it seems the phone chooses what I can and can't do.
For example I can watch Youtube or Vevo videos but I can not access Facebook or Instagram.
Is anyone else having this issue?
I will soon loose my patience....
I have reset my phone three time and have reset network and other setting mutltiple times.

I am so fed up with Apple and their lack of testing on Security Updates!!!!

I am so fed up with Apple, i have lost all hope in them whatsoever. Today i installed the Security Update 2007-009 1.1 and when prompted to restart did so, only to wait 5 minutes with my computer just idling and not restarting. So I then went to the apple menu to restart but still nothing happened. Pushed the Power button on my Mac and it brought up the dialog box for:
...Log off...Restart...Shutdown
But then it quickly logged-out giving me no time to even click on restart , so i logged back in , tried again, and of course it did the same thing again, so i logged back in and force shutdown holding down the power button for 5 seconds. Finally it shut down so i then Powered it back up, logged in with no problems.
Since the Security Update includes the update of Logic 8.0.1, I went straight to it in applications but found the Logic icon & Logic Node icon replaced by Blue folder icons. Upon clicking on Logic i was prompted with an error stating that it could not open because the file was corrupt, so i decided to delete Logic and along with Logic Node and empty the trash so that it would remove all its files. But now when i clicked on Trash, the window would not come up. I tried just empty trash from the dock but it would not empty the trash either. I can not open any finder window from my dock's Finder Icon.
I can open finder by clicking on Macintosh HD on my desktop but when i navigate through my folders all of my file icons have these weird sort of Distorted Scan lines through them.
So i decided i would open disk utility and try and repair whatever the **** is going on. Pressed verify Disk and it tried to Verify the disk but came back a minute after idling, giving me this error:
Verifying volume “Macintosh HD”
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Checking multi-linked files.
Checking Catalog hierarchy.
Checking Extended Attributes file.
Checking volume bitmap.
Checking volume information.
Invalid volume free block count
(It should be (It should be 4 instead of 6294237)
Volume Header needs minor repair
The volume Macintosh HD needs to be repaired.
Error: The underlying task reported failure on exit
1 HFS volume checked
Volume needs repair
Here is a screenshot of Disk Utility: http://i58.photobucket.com/albums/g269/DjViral/Picture1.png
So obviously something is wrong because it reported failure on exit and Disk Utility will not even let me click on "Repair Disk", it is just faded out, un-click-able.
I would like to know what is wrong, and why Apple is releasing such **** as Security Updates. I mean isn't the whole point of a security update to make your computer more secure. Is this a joke or something?
I have lost all respect for you Apple. Not too mention this happened only 2 months ago with your last security update and i had to get my computer serviced which took 3 weeks. You better explain yourselves, apologize and start getting your sorry act together.

when prompted to restart did so, only to wait 5 minutes with my computer just idling and not restarting. So I then went to the apple menu to restart but still nothing happened. Pushed the Power button on my Mac
You should not have done that, it is a process that should never be interrupted.
For next time:
There are no guarantees, but following this procedure when installing updates and upgrades on your Mac will go a long way towards avoiding unpleasant after effects and ‘post-update stress disorder’.
It is also worth noting that it is an extreme rarity for updates to cause upsets to your system, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site. If your car runs on gasoline you would not want to fill the tank with diesel, so don’t try to install the PPC updater on an Intel Mac!
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Using the Combo updater ensures that all system files changed since the original 10.4.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.4.9 to 10.4.10. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious!
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them 10.4.10. compliant. Give them a weeks or two while you regularly check their websites for updates. This applies particularly to plug-ins for Safari 3.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695

Anyone else fed up with the 14 day Policy, I am. Lets do something about it.

I posted this in the Motorola forums also and now that I can finally post in the Verizon forums, I’m posting it here too.
This phone (Droid Bionic) worked perfectly the first 14 days accept for one glitch where it toggled to 3G while in the same place and I called into Verizon and they said to take out the battery and SIM card and restart it and it seemed to work fine for the next few days, until the 15th day, past the return point. I wonder, do these companies try to stall us past the 14th return policy so they can lock us into new contracts and equipment?
Now after the 14th day the phone toggles from 3-4G all the time no matter where I am and disconnects me from the internet with I get an email notification. I call Verizon on the 16th day and they give me the canned rhetoric about the 14 day policy and that they will send me a replacement BUT can’t guarantee that it will be new, more likely it will be refurbished. WHAT THE ****. I just paid for a NEW phone not a used one and within 30 days they want to send me a used one…NO WAY IN HELL is that acceptable. The car lemon laws are better…you get a new one.
Well guess what, they tell me that THEY and Motorola are the ones that made these policies…SO, I’m here to ask everyone else that is also fed up with this **bleep** to lobby, boycott, raise hell if you have to, to get these **bleep** policies changed to at least 30 days, like any other product we buy in the USA.
It’s real interesting that the phone worked fine for 14 days and then it went to crap. If I want 3G I have the HTC Imagio that worked fine for many years and was still working fine when I got the Droid Bionic, I don’t need a new phone to get 3G. I think the manufacturer and Verizon are in this together, knowing that their products are built like {word filter avoidance} and won’t last past 14 days, thus the policy.
After 15 days of gripping to Verizon, they are having me purchase a new Droid Bionic (so I don’t have to get a used one) and will re-start my contract for 2 years, then when I send the crap droid back to them they will credit my account…this is doable, ONLY IF the new phone works. But it is a {word filter avoidance} hassle. We are the consumer buying YOUR product, we should be treated better.
According to Verizon, Motorola is coming out with a patch or software upgrade…sometime in Nov. that is supposed to FIX this **bleep** service.
Well Motorola, if it doesn’t, I’ll be under a new 14 day return policy until the last day of Nov. and if the “Fix” doesn’t work, I’m taking this worthless piece of crap back to Verizon and I’m going back to my 3G HTC.
You Manufactures need to get it right, OUT OF THE BOX, not have the consumer pay for the product, give them only 14 days and then have them locked into a 2 year contact then you fix the problems. That’s BULL**bleep**. And I hope others will join me in lobbying,, call your local TV news channel, boycotting and if we have to, raise hell with all these companies, like you, Verizon and all the other phone service and phone making companies to change the 14 day return policy like Srpint and AT&T...as the Verizon rep stated about thier 14 day policy.
If you don’t change your policies, when and IF I buy another product from Verizon, if it glitches even the slightest, instead of calling in for help and getting the stall tactic rhetoric of restarting this and pulling out that to make it work right to stall me past the 14 days, I’ll send the **bleep** thing back 50 times if that what it takes to get a product that works so I don’t get locked into the purchase or the contact if I can’t get something that works.
I am furious and I’m not going to stop raising hell until you and companies like you start taking better care of consumers like me that spend their money on YOUR products.
If this next phone I get doesn’t work I’m going back to my HTC 3G. And I’m not done with you people. I’m going to do whatever it takes though legal means to see to it that you and companies like you change your **bleep** policies and stall tactics to keep us locked into products that are crap.
And another note to add: In talking with some of the reps at Verizon, when I ask that an email be sent to me to verify the conversation and I get: “Well we can’t do that”, you are lying. I did have one of your reps send me an email. The fact that you won’t tells me that you are trying to keep our conversation off the record so it won’t come back and bit you in the behind later. Your big company with all its technology can’t send an email…{word filter avoidance}. Its not going to stop me from waging legal war on you for the crap you put us through.
This was my 2nd post on the Moto forum:
I have spoken with someone at Motorola and they invited me to send in my phone to them and then 5-7 business days after they receive it they would send it back fixed or replace it. However, they would not send me a loaner phone and referred me back to Verizon for that…NOT going to happen.
We the people made these companies successful and pay them good money for their products; they need to treat us better when it is THERE product that doesn’t work properly.
I also addressed the update issue with the person from Moto, they couldn’t tell me what issues it will address or when it would be released, only that it’s going to happen sometime in Nov.
That is why I say this: If it doesn’t work right out of the box and there is 1, even 1 minimal hick up, I’m sending it back 50 times if I have to within the 14 days and I’ll keep doing it until I get one that works or finally get fed up with crappy equipment and go back to my 3G HTC and to hell with Verizon’s contract and Moto’s equipment.
Also I have learned talking with the person at Moto that it is ONLY Verizon that has set the 14 day policy and has nothing to do with Moto. Another bit of incorrect info I got from Verizon, and I quote: “We have to abide by the manufactures policies they set and we cannot change the 14 day policy…OK so who’s lying here, Verizon or Moto?
Doesn’t really matter, we the people need to take action and put a stop to this outrageous **bleep**. How? By sending these **bleep** things back the minute they don’t work, within the 14 days unless they change it to longer, like at least 30 days and don't let them stall us with their **bleep** over the phone.
And two, if we do have a glitch that we have to call in about because the product doesn’t work, the time clock starts over but our contract count down time does not if we have to have it replaced with a NEW product or decide we are fed up with the crappy product and want to cancel it all together and go back to what we had, within the 30 day period AFTER the last glitch we called in about. If we can get them to change it to 30 instead of 14.
That will keep them and the manufactures of these products on their toes and stop selling us crap that they later have to fix. It should work out of the box and if it doesn’t 30 days down the road, there should be no issue in replacing it with a NEW product (NOT a refurbished one) and the countdown times starts again.
If any of you know some powerful political people, you need to ask them to start writing some new laws about this stuff unless these company’s police their own first and take care of these issues, but because they are making gobs of money off us, I doubt they will, so we have to force the issue and MAKE them do it though laws.
To add:
I'm not done with you Verizon. If this next Bionic doens't work and the update in Nov. does not fix it I'm sending it back and going back to my original HTC and canceling the NEW 2 year contract. Your CELL server is by far the best, the equipment is not. And I will not and should not be held to a 2 year contact if you cannot provide me with a product that works.
You really need to change your policies on your own before we the people make it a law. Take the initiative and make it right.
You want to be the best company out there, then don't follow Sprint or AT&T, be your own company and don't tell us on the phone that "All companies are doing that"...are you as lame as all the other companies out there or can you stand on your own and be the best?

Update:
The “CS supervisor” at Verizon still cannot arrange for me to take back $100 of worthless accessories if I send the 3G Bionic back…
So, as the last poster stated, I did cancel my other two lines with Verizon and went to AT&T (I’ll save $400 per year) and canceled my Hot Spot (a saving of $360 per year); A loss to Verizon of $1,236 per year, so I will recoup my expenditures if I send the current 2nd 3G Bionic phone back. I get 4 bars with AT&T and only 2 with Verizon at my location...hum...imagine that.
I may just be a little cog in the big wheel but if enough of us did this, and we should, it would get their high and might attention that we customers are not going to let them Lie to us or as the CS super said, “miscommunicate” pertinent information that effects our buying/spending decision and drags us out past the 14 day limit.
The final word on any update is that there isn’t one anyone can talk about or knows about, but it seems that all the techs at Verizon have the same problem with their droids; they activate the Airplane mode, then deactivate it and the 4G will come back. That’s all dandy unless when you get disconnected from the internet it closes out important things you were in the process of doing…isn’t that special. Very lame Verizon, very lame.
I’ve done a lot of research on Version’s Androids and it appears that ALL of them since they’ve been out have this same problem with the flipping from 4 to 3G and other connectivity issues…so it’s not a MOTO thing unless MOTO has built a problem product…it’s Verizon’s towers or signals etc. No one has figured it out and neither has Verizon or we wouldn’t have these issues.
And the "jargon" I get from Verizon that MOTO is being very “secretive” about the update is laughable...the real reason I believe they say this is because there isn’t one. Every other company out there in the tech world that knows what the problems are let people know that they are going to release an update and the issues they are working to fix…the “it’s a secret” is a sly way of putting us off because they don’t have any freakin idea what the problem is and how to fix it.
I will say that WHEN this Bionic works like it is supposed to, it is awesome. My biggest issue with this company is there deceitfulness and not telling us the true story up front and their lame 14 day limit...but I understand why that was put in place, their equipment only works for 14 days then takes a dump. So I doubt they will ever change it back unless they grow a pair and start selling good equipment that works out of the box.
They should be very up front about these issues BEFORE the customer signs on to a new two year service contract; miscommunications like these that have a bearing on money the customer is going to spend and contractual requirements they will be bound by…in other professional occupations, is considered a criminal offense and the sales people that commit this offense are dealt with by imprisonment and loss of licenses.
Why should Verizon be treated any differently?
So for future buyers, beware that when you sign on to a new 2 year contact and put out some bucks for this 3G Bionic, it will work sometimes but don't look to Verizon or MOTO for any solution, they don't have one.
Enjoy the phone, when it works, but expect significant problems that WILL happen regularly (flipping back and forth from 4-3G, disconnects from the internet when you get notifications or when it flips from 4 to 3G, battery not charging when you are connected to your computer, etc.), returning the phone will not fix the problem because the problem is not known to Verizon or MOTO. The techs will tell you do disconnect the battery, the SIM Card, get a new SIM card, restart and/or do a hard factory reset. None of this works.
And if you don’t want to get locked into another 2 year contact, understand that your 14 day count down starts the day they send the phone to you, not the day you activate it, so that means that you really only have 12 days to try it out before you return it the post mark on the fed ex return package cannot be one day past the 14th day or you will be on the hook. And don’t forget to also return the accessories to store before the 14 day marked on the receipt about 12 inches from the top (it is not in bold so look very close at the date at the top also) if you buy them at a Verizon store.
If you replace the SIM card, as I did, don’t let some rep that isn’t paying attention to your file notes tell you that your 14 day count down is later than sooner, they (the reps) get confused or whatever they do, but they look at SIM card activation and not when the phone was sent to you or for that matter when you activated it.
I’ve been under a lot of “miscommunicated” information from the start with my first 14 day 3G bionic so although I’ve done a lot of ranting here, I hope my information helps others not get stuck or at least you will go into this with eyes VERY WIDE OPEN.
It has been 2 years since I looked into any new phone and I was not aware of all the NEW scams, trickery and deceptions Verizon has taught their reps and supervisors to use on us, but it makes sense, their equipment is so faulty they had to figure out how to keep the money coming in.
DO NOT TRUST VERIZON to be helpful, they are there ONLY to lock you into contacts and stick you with equipment that they and their manufacturer cannot and do not know how to fix.

TS3276 ppl i fed up with my mac air while using my exchange email account, it takes ages to refresh and it doesn't send or receive instantly , no clue although that the same setting and server names has been set up on my iPhone and it is working fine

ppl i fed up with my mac air while using my exchange email account, it takes ages to refresh and it doesn't send or receive instantly , no clue although that the same setting and server names has been set up on my iPhone and it is working totally fine

Install ClamXav and run a scan with that. It should pick up any trojans.
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
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Fed up with your X6 anyone? Add your bugs...

X6 owners - fed up with your terrible quality phone?
Please have a read and add your own bugs if you want - I want to write to Nokia with some of the main ones that need to get sorted, and soon. Surely with enough support / evidence they can't ignore us (although I'm not holding my breath!). You know, I'm struggling to find a thread on this forum which isn't about an 'issue', 'bug' or 'problem' with the phone. I'm fed up with it. We all paid a lot of money for the phone (whether it was part of a contract or not) and I just want it to WORK.
It is without doubt the worst phone I've ever owned. Anyone else with me?
Glitchy, buggy, slow and unpredictable don't even begin to describe it...I'm now on my second one, with the first one deciding to pack up a few months back with a dropping signal problem (from full bar to no bar in about 5 seconds, and then back to full back about 15 seconds later) - Nokia deemed it BER and after a letter from me, replaced it with a new one...the fact that the second one has exactly the same issues as the first confirm to me just how terrible the build quality of the phone is.
Any of the below issues sound familar to anyone? Some are phone related, others app/Ovi/Nokia related :
* Ovi Maps freezing during navigation, even when you're not interacting with the phone or running any background apps. Literally just spontaneously. Requires hard restart most of the time as you can rarely force it to close.
* iPhone 4 style signal issue whereby holding it in a normal 'phone grip' fashion results in signal dropping completely or nearly completely.
* General signal drops during calls - anyone else notice you can be on a phone call in a full signal area (with 3G etc) and calls will just drop; take a look at your phone and you have no signal? Give it 30 seconds and you'll be back up to full bars again.
* Spotify (if anyone has it) just randomly crashing ALL THE TIME, again without any background apps running (ironially it seems to be more reliable with a few things running in the background)
* Facebook app thinks stuff that happened two weeks ago is the latest news that it wants to tell me about. Hit refresh and it still thinks old news is new news. Reinstall and wiping of all user data to no joy (same issue even post-phone reset)
* "Realplayer" able to play about 3% of videos I want to watch on the internet - basically a few MPEGs...don't even think about a low-res MP4 stream (where we get the dreaded "Trying to play partially" message). Any UK owners tried running a stream off m.tvcatchup.com? Good luck!
* (Just a general gripe here but) Lack of widget support for the homescreen and general lack of integration support for 3rd party apps to the OS - why oh WHY in this day and age of smart phones are S60v5 Nokias unable to have apps like Facebook spider in to some of the phone's functions? E.g. notifications on the homescreen (the original iPhone was able to do this in January 2007, its now September 2010 Nokia - wakey wakey) and profile pictures linked in with the phone's address book (my friend's HTC Desire does this VERY nicely; I'm jealous).
Before my X6, I had a 6230i (don't laugh, I know its ancient but it worked a treat, absolutely bomb proof which is why I never bothered upgrading)...I just don't understand how backwards this phone seems to be in terms of its flimsy build quality and diabolical OS.
This will definitely be my last ever Nokia. Seriously...I've been a Nokia fanboy all my life but I'm just embarassed by this phone. It is absolute rubbish and I so so so wish I'd gotten a Blackberry or Android. Talk about less hassle.
I'm running v21.0.0.4, although I feel I might as well be running an Alpha build of S60v5.
Any other annoyances and bugs, boys and girls?
p.s. the camera may be its sole redeeming feature - very good photo quality for a phone - takes the iPhone to the cleaners.

On balance I agree with bazyeo, I am another long term X6 owner (Dec 09) and on the whole I am fairly pleased with the phone. Sure it's not perfect and one of my major personal gripes with the phone is the relatively poor RAM allocation that Nokia decided upon during the hardware design but it's hardly a show stopper for me. I guess I was spoilt as my previous phone was a Nokia N82.
muirio wrote:
... You know, I'm struggling to find a thread on this forum which isn't about an 'issue', 'bug' or 'problem' with the phone. I'm fed up with it...
Oh come on!! This is a user support forum, you know? Where people come for help when they have problems with their phones. It's pretty obvious that you'll read the majority of threads where owners have issues... that's because they have come here for help. You're hardly going to get a bunch of threads where owners turn up out of the blue to thank Nokia for a problem free phone. That's like saying all you see at a hospital are sick people.
muirio wrote:
... It is without doubt the worst phone I've ever owned. Anyone else with me? ...
Not even close, try the N80 on V3 firmware... now that was an order of magnitude worse.
muirio wrote:
... Any of the below issues sound familar to anyone? Some are phone related, others app/Ovi/Nokia related :
* Ovi Maps freezing during navigation, even when you're not interacting with the phone or running any background apps. Literally just spontaneously. Requires hard restart most of the time as you can rarely force it to close.
* iPhone 4 style signal issue whereby holding it in a normal 'phone grip' fashion results in signal dropping completely or nearly completely.
* General signal drops during calls - anyone else notice you can be on a phone call in a full signal area (with 3G etc) and calls will just drop; take a look at your phone and you have no signal? Give it 30 seconds and you'll be back up to full bars again.
* Spotify (if anyone has it) just randomly crashing ALL THE TIME, again without any background apps running (ironially it seems to be more reliable with a few things running in the background)
* Facebook app thinks stuff that happened two weeks ago is the latest news that it wants to tell me about. Hit refresh and it still thinks old news is new news. Reinstall and wiping of all user data to no joy (same issue even post-phone reset)
* "Realplayer" able to play about 3% of videos I want to watch on the internet - basically a few MPEGs...don't even think about a low-res MP4 stream (where we get the dreaded "Trying to play partially" message). Any UK owners tried running a stream off m.tvcatchup.com? Good luck!
* (Just a general gripe here but) Lack of widget support for the homescreen and general lack of integration support for 3rd party apps to the OS - why oh WHY in this day and age of smart phones are S60v5 Nokias unable to have apps like Facebook spider in to some of the phone's functions? E.g. notifications on the homescreen (the original iPhone was able to do this in January 2007, its now September 2010 Nokia - wakey wakey) and profile pictures linked in with the phone's address book (my friend's HTC Desire does this VERY nicely; I'm jealous).
Before my X6, I had a 6230i (don't laugh, I know its ancient but it worked a treat, absolutely bomb proof which is why I never bothered upgrading)...I just don't understand how backwards this phone seems to be in terms of its flimsy build quality and diabolical OS.
This will definitely be my last ever Nokia. Seriously...I've been a Nokia fanboy all my life but I'm just embarassed by this phone. It is absolute rubbish and I so so so wish I'd gotten a Blackberry or Android. Talk about less hassle.
I'm running v21.0.0.4, although I feel I might as well be running an Alpha build of S60v5.
Any other annoyances and bugs, boys and girls?
p.s. the camera may be its sole redeeming feature - very good photo quality for a phone - takes the iPhone to the cleaners.
Ovi maps does hit hard on resources but I personally haven't suffered the issues you speak of.
I can get my X6 to drop maybe a bar (at the very max 2 bars) of signal if I wrap my hands around the handset. Again for me, not a big issue.
I'm afraid I don't use Spotify or Facebook so can't comment on those issues of yours.
Knowing what codecs to use helps with video playback using Real Player. A search here should give you the required information. I can run MP4, FLV & WMV quite happily provided they have the right codecs that the X6 can handle. If you want to enjoy m.tvcatchup.com then try installing the 3rd party web browser called Skyfire.
There are quite a few alternative 3rd party homescreens that can add widget functionality to the homescreen.
Good luck with your letter to Nokia, I'm afraid I won't be signing your petition. As I said right at the top of this post, sure I have niggles with the X6 but none of them are show stoppers for me and personally I can forgive the X6 most things because I really enjoy the quality of the screen and the capacitive touch interface.
*EDIT* I almost forgot to ask... is yours a SIM free X6 or a network branded X6?
S.
History: Motorola MR30, Nokia: 7110, 7650, N70, N80, N82, X6 (32GB), Samsung Galaxy SII
Current: Samsung Galaxy Note3 Black

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