FED UP WITH BT SERVICE

I am glad I am off work on holiday because it is taking me all day to try and get this service sorted. Decided to get all my services together as had tv on Sky , phone on BT and internet from talk talk. Was told it would all be sorted by July 8th. Heard nothing went online on July 12th and see the phone was going over on 12th , internet 18th and tv 19th. Next day had no internet as Talk talk had stopped supplying. Phoned BT and was told it would be fasttracked, it never was. On 19th hub arrived and tried to set up, had a few hickups as pc long way from telephone line and our extension had different connector. Phoned and told extension would arrive next day [never arrived at all]
Put hub by pc and used connector I found. Internet up and running but problem with email which was sorted with live chat.
Tried to set up vision but get CO3 code, using the power pack things as tv not near hub. Phoned tech. and they gave me a ref. number and said I would be phoned [ I have not been] Emailed help but just had auto reply.
The chat people were great but the rest seems very complicated and no one seems to help.
Can I contact anyone else?

Sounds like a bit of bad luck getting everything switched over. The C03 error indicates your account has not been set up properly or has an issue connecting to Vision servers.
You mentioned you are using power adapters - have you confirmed that the LEDs on them are not red ? Just worth checking that the link between them is actually working. Probably something you've already checked though.
With regards to more contacts - Problem is - you've gone through both methods of contacting technical support (web form and phone line). I would call through again and seek more help.
You might get one of the Mods on here from customer support respond to you and request your details so keep checking back.

Similar Messages

Fed up with Adobe's customer service

I have to say that Adobe takes the cake as the most inept company in the US, along with AT&T. I filed my application for the free upgrade from CS5.5 in early May, right away they asked me for the invoice, even though I had sent them PDFs of the order confirmation, and shipping confirmation which had all the information they needed, but OK, I went to my account on B&H and downloaded the invoice on PDF and sent that to Adobe. Several weeks went by and no news. In late May I sent them an inquiry through the open case they had opened for me, and they replied that they were working on it. Several days later I called, but their phone menu system is obviously designed to wear people out and get nowhere, so I started a chat online with one of their "agents". This was two Saturdays ago.
As usual I was greeted with a lot of fake politeness that those poor Indian guys are forced to shower the customer with to the point of making you sick, and the guy, after requesting my information told me that my upgrade had been approved and I was going to have it ready within 24 hours. 72 hours later and still no email or any news, so I started another chat, and this guy told me that he approved my order and that it was going to be ready again in 24 hours. Two days later, still no order link, and they close the case saying that the order had been closed and that "The order is currently processing and the download will be available in your Adobe account in 24-48 hours."
Well, two days later still no order, so again another frustrating chat session with another very polite Indian guy (I don't mean that in a demeaning way, since I like Indian people very much), who again told me that my order was going to be ready in 24 hours.
Yesterday after work, still no order, so another pointless chat session with lots of apologizing and condescending and the assurance that he was going to "escalate" this to a superior.
Absolutely fed up I called their number to see if I could -very naively of me, I admit- reach someone at their headquarters that could actually give me my serial number and download link.
After talking and being placed on hold by another guy in India, and adding another 20 minutes of wasted time to the already over two hours I wasted on chat sessions, the guy came back to tell me that he was going to investigate further and call me back, which he never did.
Today, well over a month after I submitted all the requested paperwork, and weeks after most people are happily using Adobe CS6, I'm still waiting for the upgrade I was promised.
The only other time I had to deal with such an extreme level of ineptitude was a year ago with AT&T. Different products, but same terrible customer service, and the obvious realization that these are really chaotic companies where the different departments don't communicate at all with each other, or do so very poorly. I don't blame those poor Indian guys that are probably overworked and underpaid, I blame the American executives that outsource their support to other countries, force them to be unbearably polite to where they actually waste a lot of your time saying "thank you", "I apologize" and repeating what you tell them a million times, and basically read from a script.
In other words, I'm really fed up with Adobe. I understand the fact that they have a lot of these upgrades to process and that takes time. But I'm fed up with their reps telling me that my upgrade is going to be ready in 24 hrs and ten days later it's not, and they keep telling me that over and over. That's just plain bad customer service.

I don't know why the Adobe forums suddenly asked me to sign up for the forum again, even though my registered address with them remain the same, but I mention it so you know I'm the OP.
Just a day after I posted this I had a great customer service experience from a Tier 3 manager, so I want to mention it as well. On Wednesday on my way home from work I called the Adobe headquarters in California (you can google the number easily) and I explained my problem to the woman that answered the phone, so she transferred me to a guy that she said was overseas but was a manager that would help me. I thought to myself, here we go again. After explaining my case to this manager, a very nice guy called Gautam Garg, he asked me to give him 24 hours so he could check on my case, and that he was going to call me back at the same time the next day. I told him that he was telling me the same thing all these other reps had told me before, to give them 24 hours and one of them even told me he was going to call me back and never did. Gautam told me that this was different, that he was going to send me an email right away to prove it and work on my case. I thought to myself, yeah right, like this guy is going to call me back.
Less than an hour later, he calls me back at my home number and tells me that the problem seemed to be that my address was in Kenya. The street address, state and zip code were the real ones, but the country showed as Kenya instead of the USA. I told him it was obviously a glitch in their system. So he told me that instead of the download, he was going to send me the boxed product. I still had my doubts it was going to happen, but I told him I would much rather have the boxed product than the download, so I thanked him for it.
Having seen the previous bureaucracy at Adobe I figured it would take me a couple of weeks to get that box, but still I was happy I was getting the box instead of the download, so I decided to wait. But not even a day after I talked to Gautam, I got an email from Adobe saying that my CS6 had shipped already, using Fedex overnight and gave me a tracking number.
On Friday I came home from work and my CS6 box was already here. I sent an email to Gautam to thank him and I told him that he should get a big raise along with a promotion, because I talked to all those other people using open cases, chat and one phone call before him, and none of those ten people or so did enough to solve my problem, while he went into the system and checked what was wrong with my order and solved me problem in less than an hour. I don't know if the other people that worked on my case were incredibly negligent, but maybe they're not, maybe the support methodology Adobe has for their customer service centers is what's really negligent. Perhaps what Gautam was able to do in less than an hour, all the other people didn't have access to. I don't have a way to know that, but it can't be possible that I have to waste so much time to get the free upgrade I had requested over a month earlier. Still, I'm happy that out of this I got the box instead of the download, so at the end I'm happy with their customer service, but they have to go a long way to make it better so people don't have to go through lots of chats and phone calls to get what they need.
Sebastian

Fed up with the terrible customer service.

I'm so fed up with Verizon's terrible customer service. My DVR started going out last week. I figured that now would be a good time to get the new 500gb DVR that all of the new customers get to have. After several long calls with "customer service" they said that I could pick one up from the local store (which is a 30 minute drive). So after calling in the morning to make sure that the boxes were in stock, I went down there. They refused to give me the newer 500gb DVR, instead giving me a 120gb DVR.
When I got home, I called customer service again three more times. The third time, the customer service agent put in an order for a new DVR, promising me that I would receive the 500gb box. Guess which DVR they sent me? The 120gb DVR!
Again, I called customer service, got hung up on, called back again and was unable to speak to a supervisor. They also claim that they have no control over which DVR they can send. That's so ridiculous.
I've had it. I pay waaaaaay to much and have been a loyal customer for over 4 years. I don't even get the 25/25 internet speed that I'm paying for. As soon as my contract is up I'm switching to Time Warner or AT&T. I know their customer service is much better, and at least I'll be able to use a faster wireless router.
Good Bye Verizon. You're way too expensive for how you treat your customers.
Solved!
Go to Solution.

October 2011
Wanted to add another set top box for a 3rd TV. So I called customer service and had them send me one instead of going to the FiOS store which in my area, which uses 2 gallons of gas round trip. I asked for the newer black colored box which is lighter and uses less energy. 2 days later, the package shows up at my door and low and behold, they sent the old large box instead. Surprised? So I called the local FiOS store in Spring Valley, NY since I couldn't get through to customer service on the phone that morning (perhaps because it was the day before hurricane Irene struck the NY area) and was told to just bring it up there. I wound up spending FOUR HOURS in the store as I was told they couldn't switch it out because it wasn't plugged in and activated! They made calls to different departments in an effort to straighten this out, but to no avail. I wanted to take the box and smash it on the floor in front of them! Unless I miss my guest, ALL cable boxes are tracked by their serial #, so why was there a problem? Because of a colossal design FLAW in the Verizon FiOS computer system that requires you to plug in & activate a box BEFORE you exchange or return it. Have you ever heard of anything so stupid in your life? So I took the old box home, took apart that part of the wall unit, replaced the existing HD setop box with the wrong one they sent, activated it, put the wall unit back together, took the box I've had for 4 years back, got the new design one, bought it home, installed it, and low and behold, THERE'S NO CLOCK DISPLAY! The excuse customer service is giving out for this one is that alleviation of the clock display makes the box use less energy. Just who does this company think they're BSing? I was in the digital clock biz back when digital displays first came out in the 1970's. These vacuum florescent types use barely any power at all to speak of compared to what the box consumes overall. They know the average consumer doesn't have the technical background I have to know better. Just another excuse so Verizon could save a buck or 2 on each box they buy from Motorola, As Porky Pig would say, "BADEE BADA BEDED THAT'S ALL FOLKS!"

Re: Thoroughly fed up with BT customer service.

I too am fed up with BT Customer Services - they seem only able to pursue their own script and simply do not listen to what the customer is saying. On numerous occasions they ask a question just seconds after they have received my aswer to that very question.
I have been experencing a particular broadband / exchange line problem for over three years, have kept a detailed log of my dealings with BT for over a year and it appears that there is no way of escalating the issue within BT. Follow 'contact us' and 'complaints' on teh website and see if you can get anywhere other than teh standard customer servoces number. Customer services say they are unable to escalate to a more senior person / department.
'Customer Services' - to me a rather hollow joke, especially as they are in effect a monopoly provider and being paid millions of pounds of taxpayers money to roll out Infinity.
I think the answer either lies with legal action but perhaps if enough of us rais ethe issue with our MP we might be able to more effectively influence what is going on.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

How do i cancel all of my services? fed up with BT...

Hey
As you might be able to tell, I am totally fed up with BT, the Broadband is stupidly slow only 1meg, customer service is poor, and bt vision doesnt even work without constant errors (V04).
Now BT have the cheek to increase our monthly costs by 70 pence a month and raise the call charges!
I am now stuck in a contract (12 months for the Option 3 BB & Evening & Weekend phone) and 6 months for BT Vision Gold.
I've spent many hours on the phone being bounced from pillar to post by the asians and the uk based ''reps'' are not much better, BT seem to insist on sending an engineer with no flexibility on times as we all work when the slots are!
Surely there must be a clause in the contract that allows me to cancel the services without paying £376!!! to cancel the poor service.
Not sure whether term 50 and term 52 of the residential terms and conditions would allow us to get rid of BT?
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...
I can get a better package from Smallworld (Ultimate TV, Sky Sports, Sky Movies, ESPN, 50meg Broadband, Evening and Weekend calls) for only £70 a month! They offer better customer service aswell.
Thank you

Hi.
if they have changed the terms of your contract ie: increased prices etc, then this would give you the right to cancel trhat part of your contract that is affected.
You must inform them within (I believe) 10 days from being imformed of the change in terms and conditions.
[edit] As its only the phone side that would be affected, how you go about BB and Vision I am not sure. maybe some one will post some advice on that.
[edit] Changing the terms (notification)
Sometimes, we will need to change the charges or the terms and conditions of a service covered by this agreement. We will publish details of all changes online at www.bt.com.
We will also let you know about a price increase or a change to the terms and conditions that we believe is likely to cause you material disadvantage at least one month before it happens. We will let you know about other price changes and changes to the terms and conditions with your next available bill or by an alternative method if this is simpler.
Sometimes we may need to make changes to our charges or the terms and conditions of a service which are outside of our control – for example to meet legal, regulatory or financial requirements. If we need to make changes for these reasons, we will let you know as soon as we can, but we will not have to meet the timescales detailed in paragraph 50, and you will not be able to end any affected service early without charge.
If we make a change to the price or the terms and conditions of a service which is to your material disadvantage, you will not have to pay a charge if you decide to end that service early, unless the Tariff Guide says otherwise. However, once we have told you about such a change, you must let us know that you want to end that service within 10 days. This agreement will continue to apply to any other services that are not affected by any changes that we make.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Fed UP With this Horrid Service!

So.... I've had verizon Dsl for a while, for a few years now and in the first year I've had to replace the wireless modem they gave me three times. I switched to a Netgear modem and it worked wonders. I recently upgraded my internet to a DSL Dryloop plan. My problem is that Even with the SMALLEST amount of rain or any weather releated events, my internet connection goes out. My last drop was last week and I wasn't able to use the internet for four days. this has been happening even more since I've upgraded. I am using a Netgear DGND3300 modem/router. If anyone can help me, Please do or I'm switching to road runner. This isn't the first time Verizon services has let me down/ make me dislike them even more.

While I work for the company, I am not directly involved with DSL services, but I have had DSL for several years. I myself have had to replace to replace the wireless modem. I had been told by a tech who came to my home that if the home is far from the central office, that the modem works harder to maintain connection and that the modem can burn out. This may have been what has happened to you the first few times you replaced the modem.
I was also that the if the line conditions are questionable, a slower speed dsl will perform more consistently than at the higher speed. I don't believe that moving from DSL with phone service to dry loop is an upgrade. Did you change your speed when you moved to dry loop?
Larry
Verizon Telecom
Vz Voice Portals & Connection Wizard
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

I am so fed up with Apple and their lack of testing on Security Updates!!!!

I am so fed up with Apple, i have lost all hope in them whatsoever. Today i installed the Security Update 2007-009 1.1 and when prompted to restart did so, only to wait 5 minutes with my computer just idling and not restarting. So I then went to the apple menu to restart but still nothing happened. Pushed the Power button on my Mac and it brought up the dialog box for:
...Log off...Restart...Shutdown
But then it quickly logged-out giving me no time to even click on restart , so i logged back in , tried again, and of course it did the same thing again, so i logged back in and force shutdown holding down the power button for 5 seconds. Finally it shut down so i then Powered it back up, logged in with no problems.
Since the Security Update includes the update of Logic 8.0.1, I went straight to it in applications but found the Logic icon & Logic Node icon replaced by Blue folder icons. Upon clicking on Logic i was prompted with an error stating that it could not open because the file was corrupt, so i decided to delete Logic and along with Logic Node and empty the trash so that it would remove all its files. But now when i clicked on Trash, the window would not come up. I tried just empty trash from the dock but it would not empty the trash either. I can not open any finder window from my dock's Finder Icon.
I can open finder by clicking on Macintosh HD on my desktop but when i navigate through my folders all of my file icons have these weird sort of Distorted Scan lines through them.
So i decided i would open disk utility and try and repair whatever the **** is going on. Pressed verify Disk and it tried to Verify the disk but came back a minute after idling, giving me this error:
Verifying volume “Macintosh HD”
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Checking multi-linked files.
Checking Catalog hierarchy.
Checking Extended Attributes file.
Checking volume bitmap.
Checking volume information.
Invalid volume free block count
(It should be (It should be 4 instead of 6294237)
Volume Header needs minor repair
The volume Macintosh HD needs to be repaired.
Error: The underlying task reported failure on exit
1 HFS volume checked
Volume needs repair
Here is a screenshot of Disk Utility: http://i58.photobucket.com/albums/g269/DjViral/Picture1.png
So obviously something is wrong because it reported failure on exit and Disk Utility will not even let me click on "Repair Disk", it is just faded out, un-click-able.
I would like to know what is wrong, and why Apple is releasing such **** as Security Updates. I mean isn't the whole point of a security update to make your computer more secure. Is this a joke or something?
I have lost all respect for you Apple. Not too mention this happened only 2 months ago with your last security update and i had to get my computer serviced which took 3 weeks. You better explain yourselves, apologize and start getting your sorry act together.

when prompted to restart did so, only to wait 5 minutes with my computer just idling and not restarting. So I then went to the apple menu to restart but still nothing happened. Pushed the Power button on my Mac
You should not have done that, it is a process that should never be interrupted.
For next time:
There are no guarantees, but following this procedure when installing updates and upgrades on your Mac will go a long way towards avoiding unpleasant after effects and ‘post-update stress disorder’.
It is also worth noting that it is an extreme rarity for updates to cause upsets to your system, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site. If your car runs on gasoline you would not want to fill the tank with diesel, so don’t try to install the PPC updater on an Intel Mac!
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Using the Combo updater ensures that all system files changed since the original 10.4.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.4.9 to 10.4.10. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious!
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them 10.4.10. compliant. Give them a weeks or two while you regularly check their websites for updates. This applies particularly to plug-ins for Safari 3.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695

Anyone else fed up with the 14 day Policy, I am. Lets do something about it.

I posted this in the Motorola forums also and now that I can finally post in the Verizon forums, I’m posting it here too.
This phone (Droid Bionic) worked perfectly the first 14 days accept for one glitch where it toggled to 3G while in the same place and I called into Verizon and they said to take out the battery and SIM card and restart it and it seemed to work fine for the next few days, until the 15th day, past the return point. I wonder, do these companies try to stall us past the 14th return policy so they can lock us into new contracts and equipment?
Now after the 14th day the phone toggles from 3-4G all the time no matter where I am and disconnects me from the internet with I get an email notification. I call Verizon on the 16th day and they give me the canned rhetoric about the 14 day policy and that they will send me a replacement BUT can’t guarantee that it will be new, more likely it will be refurbished. WHAT THE ****. I just paid for a NEW phone not a used one and within 30 days they want to send me a used one…NO WAY IN HELL is that acceptable. The car lemon laws are better…you get a new one.
Well guess what, they tell me that THEY and Motorola are the ones that made these policies…SO, I’m here to ask everyone else that is also fed up with this **bleep** to lobby, boycott, raise hell if you have to, to get these **bleep** policies changed to at least 30 days, like any other product we buy in the USA.
It’s real interesting that the phone worked fine for 14 days and then it went to crap. If I want 3G I have the HTC Imagio that worked fine for many years and was still working fine when I got the Droid Bionic, I don’t need a new phone to get 3G. I think the manufacturer and Verizon are in this together, knowing that their products are built like {word filter avoidance} and won’t last past 14 days, thus the policy.
After 15 days of gripping to Verizon, they are having me purchase a new Droid Bionic (so I don’t have to get a used one) and will re-start my contract for 2 years, then when I send the crap droid back to them they will credit my account…this is doable, ONLY IF the new phone works. But it is a {word filter avoidance} hassle. We are the consumer buying YOUR product, we should be treated better.
According to Verizon, Motorola is coming out with a patch or software upgrade…sometime in Nov. that is supposed to FIX this **bleep** service.
Well Motorola, if it doesn’t, I’ll be under a new 14 day return policy until the last day of Nov. and if the “Fix” doesn’t work, I’m taking this worthless piece of crap back to Verizon and I’m going back to my 3G HTC.
You Manufactures need to get it right, OUT OF THE BOX, not have the consumer pay for the product, give them only 14 days and then have them locked into a 2 year contact then you fix the problems. That’s BULL**bleep**. And I hope others will join me in lobbying,, call your local TV news channel, boycotting and if we have to, raise hell with all these companies, like you, Verizon and all the other phone service and phone making companies to change the 14 day return policy like Srpint and AT&T...as the Verizon rep stated about thier 14 day policy.
If you don’t change your policies, when and IF I buy another product from Verizon, if it glitches even the slightest, instead of calling in for help and getting the stall tactic rhetoric of restarting this and pulling out that to make it work right to stall me past the 14 days, I’ll send the **bleep** thing back 50 times if that what it takes to get a product that works so I don’t get locked into the purchase or the contact if I can’t get something that works.
I am furious and I’m not going to stop raising hell until you and companies like you start taking better care of consumers like me that spend their money on YOUR products.
If this next phone I get doesn’t work I’m going back to my HTC 3G. And I’m not done with you people. I’m going to do whatever it takes though legal means to see to it that you and companies like you change your **bleep** policies and stall tactics to keep us locked into products that are crap.
And another note to add: In talking with some of the reps at Verizon, when I ask that an email be sent to me to verify the conversation and I get: “Well we can’t do that”, you are lying. I did have one of your reps send me an email. The fact that you won’t tells me that you are trying to keep our conversation off the record so it won’t come back and bit you in the behind later. Your big company with all its technology can’t send an email…{word filter avoidance}. Its not going to stop me from waging legal war on you for the crap you put us through.
This was my 2nd post on the Moto forum:
I have spoken with someone at Motorola and they invited me to send in my phone to them and then 5-7 business days after they receive it they would send it back fixed or replace it. However, they would not send me a loaner phone and referred me back to Verizon for that…NOT going to happen.
We the people made these companies successful and pay them good money for their products; they need to treat us better when it is THERE product that doesn’t work properly.
I also addressed the update issue with the person from Moto, they couldn’t tell me what issues it will address or when it would be released, only that it’s going to happen sometime in Nov.
That is why I say this: If it doesn’t work right out of the box and there is 1, even 1 minimal hick up, I’m sending it back 50 times if I have to within the 14 days and I’ll keep doing it until I get one that works or finally get fed up with crappy equipment and go back to my 3G HTC and to hell with Verizon’s contract and Moto’s equipment.
Also I have learned talking with the person at Moto that it is ONLY Verizon that has set the 14 day policy and has nothing to do with Moto. Another bit of incorrect info I got from Verizon, and I quote: “We have to abide by the manufactures policies they set and we cannot change the 14 day policy…OK so who’s lying here, Verizon or Moto?
Doesn’t really matter, we the people need to take action and put a stop to this outrageous **bleep**. How? By sending these **bleep** things back the minute they don’t work, within the 14 days unless they change it to longer, like at least 30 days and don't let them stall us with their **bleep** over the phone.
And two, if we do have a glitch that we have to call in about because the product doesn’t work, the time clock starts over but our contract count down time does not if we have to have it replaced with a NEW product or decide we are fed up with the crappy product and want to cancel it all together and go back to what we had, within the 30 day period AFTER the last glitch we called in about. If we can get them to change it to 30 instead of 14.
That will keep them and the manufactures of these products on their toes and stop selling us crap that they later have to fix. It should work out of the box and if it doesn’t 30 days down the road, there should be no issue in replacing it with a NEW product (NOT a refurbished one) and the countdown times starts again.
If any of you know some powerful political people, you need to ask them to start writing some new laws about this stuff unless these company’s police their own first and take care of these issues, but because they are making gobs of money off us, I doubt they will, so we have to force the issue and MAKE them do it though laws.
To add:
I'm not done with you Verizon. If this next Bionic doens't work and the update in Nov. does not fix it I'm sending it back and going back to my original HTC and canceling the NEW 2 year contract. Your CELL server is by far the best, the equipment is not. And I will not and should not be held to a 2 year contact if you cannot provide me with a product that works.
You really need to change your policies on your own before we the people make it a law. Take the initiative and make it right.
You want to be the best company out there, then don't follow Sprint or AT&T, be your own company and don't tell us on the phone that "All companies are doing that"...are you as lame as all the other companies out there or can you stand on your own and be the best?

Update:
The “CS supervisor” at Verizon still cannot arrange for me to take back $100 of worthless accessories if I send the 3G Bionic back…
So, as the last poster stated, I did cancel my other two lines with Verizon and went to AT&T (I’ll save $400 per year) and canceled my Hot Spot (a saving of $360 per year); A loss to Verizon of $1,236 per year, so I will recoup my expenditures if I send the current 2nd 3G Bionic phone back. I get 4 bars with AT&T and only 2 with Verizon at my location...hum...imagine that.
I may just be a little cog in the big wheel but if enough of us did this, and we should, it would get their high and might attention that we customers are not going to let them Lie to us or as the CS super said, “miscommunicate” pertinent information that effects our buying/spending decision and drags us out past the 14 day limit.
The final word on any update is that there isn’t one anyone can talk about or knows about, but it seems that all the techs at Verizon have the same problem with their droids; they activate the Airplane mode, then deactivate it and the 4G will come back. That’s all dandy unless when you get disconnected from the internet it closes out important things you were in the process of doing…isn’t that special. Very lame Verizon, very lame.
I’ve done a lot of research on Version’s Androids and it appears that ALL of them since they’ve been out have this same problem with the flipping from 4 to 3G and other connectivity issues…so it’s not a MOTO thing unless MOTO has built a problem product…it’s Verizon’s towers or signals etc. No one has figured it out and neither has Verizon or we wouldn’t have these issues.
And the "jargon" I get from Verizon that MOTO is being very “secretive” about the update is laughable...the real reason I believe they say this is because there isn’t one. Every other company out there in the tech world that knows what the problems are let people know that they are going to release an update and the issues they are working to fix…the “it’s a secret” is a sly way of putting us off because they don’t have any freakin idea what the problem is and how to fix it.
I will say that WHEN this Bionic works like it is supposed to, it is awesome. My biggest issue with this company is there deceitfulness and not telling us the true story up front and their lame 14 day limit...but I understand why that was put in place, their equipment only works for 14 days then takes a dump. So I doubt they will ever change it back unless they grow a pair and start selling good equipment that works out of the box.
They should be very up front about these issues BEFORE the customer signs on to a new two year service contract; miscommunications like these that have a bearing on money the customer is going to spend and contractual requirements they will be bound by…in other professional occupations, is considered a criminal offense and the sales people that commit this offense are dealt with by imprisonment and loss of licenses.
Why should Verizon be treated any differently?
So for future buyers, beware that when you sign on to a new 2 year contact and put out some bucks for this 3G Bionic, it will work sometimes but don't look to Verizon or MOTO for any solution, they don't have one.
Enjoy the phone, when it works, but expect significant problems that WILL happen regularly (flipping back and forth from 4-3G, disconnects from the internet when you get notifications or when it flips from 4 to 3G, battery not charging when you are connected to your computer, etc.), returning the phone will not fix the problem because the problem is not known to Verizon or MOTO. The techs will tell you do disconnect the battery, the SIM Card, get a new SIM card, restart and/or do a hard factory reset. None of this works.
And if you don’t want to get locked into another 2 year contact, understand that your 14 day count down starts the day they send the phone to you, not the day you activate it, so that means that you really only have 12 days to try it out before you return it the post mark on the fed ex return package cannot be one day past the 14th day or you will be on the hook. And don’t forget to also return the accessories to store before the 14 day marked on the receipt about 12 inches from the top (it is not in bold so look very close at the date at the top also) if you buy them at a Verizon store.
If you replace the SIM card, as I did, don’t let some rep that isn’t paying attention to your file notes tell you that your 14 day count down is later than sooner, they (the reps) get confused or whatever they do, but they look at SIM card activation and not when the phone was sent to you or for that matter when you activated it.
I’ve been under a lot of “miscommunicated” information from the start with my first 14 day 3G bionic so although I’ve done a lot of ranting here, I hope my information helps others not get stuck or at least you will go into this with eyes VERY WIDE OPEN.
It has been 2 years since I looked into any new phone and I was not aware of all the NEW scams, trickery and deceptions Verizon has taught their reps and supervisors to use on us, but it makes sense, their equipment is so faulty they had to figure out how to keep the money coming in.
DO NOT TRUST VERIZON to be helpful, they are there ONLY to lock you into contacts and stick you with equipment that they and their manufacturer cannot and do not know how to fix.

So fed up with Verizon?!!

Why is it that when you call Verizon, no one there seems to answer the same question with the same answer? NO one is ever on the same page. How can Verizon say they truly value their customers? Have they read any of these reviews or better business reviews? or consumer cellular reports! whoo hoo they made it to one whole star! ( out of 5) I can tell everyone is so satisfied! Anyway... On to my rant....
recently I added two existing lines to my account- went into a Verizon store to discuss some options- which I was later informed was some sort of side bar to Verizon and they are all a bunch of ****** that don't know what they actual "policies" of Verizon are- they just get to sell their phones and use the Verizon name on their building... while I was there I called the assumption of liability line- discussed the date with an employee that I needed to move the 2 lines over in order to avoid any pro ration. I happened to have the other party with me that day, so we were able to get everything lined up so that all I had to do was call on the date and move the lines over.... I also recently added a new Ipad, and iphone 6 plus to my account- another 400$ given to Verizon.... not to mention the cases and screen protectors I bought from them as well. Before this was all done, I was already FED up with Verizon. ready to leave and go with another carrier. But I thought you know what I have been with them for 10 years now... so lets give them a shot, and hopefully some changes will be executed as promised by the commission based reps at Verizon. After getting my first bill. I was in shock! Do you think anyone mentioned anything about a month in advance fee? There were charges that were incorrect, discounts that weren't applied. ect. so upon calling now 5 times, speaking with 2 supervisors, 2 chat associates and almost 2 months later there is STILL no resolution. One of the supervisors I spoke with explained to me that when you receive your first "new" bill you will see the month in advance fee and it will be for the first 2 months essentially, and then the bill will be normal. I even had him send me a text stating that the next bill for these two new lines will not be until a certain date. But now... that's not correct either. Promise after promise by supervisors and employees- no one keeps their word at Verizon. so disappointing - the best part is.... its 40$..that's it... I don't care if its the correct protocol, billing policy- whatever you want to call it. an employee of Verizon told me on a recorded line I would not be billed for these 2 lines for that month... but that doesn't matter because no one tells the same story! EVER... and no one gives a crap about calling anyone back.. any one have any contact numbers or additional contact information to go above a supervisor??!!

Every time I dealt with Verizon, I got a paper receipt, in hand, which I signed before leaving the store. The reciept also shows in "my documents" in my online account.
DId you look over the reciept?
DId it match the purchases you made?
WHen you added a new iPad and phone on a 2 year subsidized purchase, you would be paying $40 a month for the line. Does this appear on your bill? When you purchase a subsidized device, you are not eligible for a discount on that line. Is this the missing discount you are looking for?
I'm trying to understand what errors Verizon has made, if any, on your bill. All I have to go on is your first post. Based on that post, your bill would have gone up considerably the first month. Upgrade fees, next month of service and loss of discount on lines with subsidized devices.
These are not uncommon complaints.
All carriers now require customers to pay for their phones, one way or another.
3 Options:
1.   full retail price upfront, you keep your line discount.
2.   Full retail in installments on Edge, you keep your line discount
3.   A portion up front on a subsidized, 2 year contract, you loose the line discount and pay activation or upgrade fee.
Which of these applies to the new iPad and iPhone?

Fed up with dropped calls

I pay almost $300 a month for cell phone service and have been a Verizon customer for years but am very fed up with the amount of dropped calls I am getting in my house. It makes me mad that I pay a lot of money for a service that doesn't work. I have complained to Verizon about this and basically my option is to spend a couple hundred dollars on an "extender". I feel if they can't provide decent signal for me then they should provide the extender for free if they want to keep me as a customer. I'm wondering if anyone else has this problem.

Do the dropped calls occur inside the house or outside? Cellular service isn't guaranteed inside of buildings due to construction and surrounding terrain can weaken the signal strength.

Fed up with ipod mini!!!!

I'm fed up with the ipod mini! Is there anyone from Apple that reads these boards that can help me? Or is there a phone number I can call to get assistance?
I've had my ipod for a month and the only thing it's been good for is a paperweight! I've read all the postings and tried different suggestions. I've posted my own questions and I've performed the recommendations of the people who have responded, but I'm unable to get itunes to recognize my ipod! In addition, when my ipod is connected and states"do not disconnect," and then it goes to the menu screen it locks my computer up.
I've downloaded the new version of itunes, cleared my ipod and restored it, but still without any success.
Can anyone help?

I have the same issues. itunes 5.0.1.4 doesn't recognize my mini. ipod updater doesn't recognize my mini either. i have uninstalled itunes 5 and reinstalled 4.9, but it didn't work still. something in itunes 5 changed something in my system that reinstalling 4.9 doesn't fix it. updater just shows that i have no ipod connected. if i try to get updater to check for my ipod during the updater installatin, it just sits there and says "waiting for ipod". it's not my usb port because i can read and write to my ipod. i did the entire list of chores that apple suggests on the site including disabling all other functions and services, reinstalling the com port, uninstalling everything, reinstalling everything, getting windows install clean up, e v e r y t h i n g! nothing worked.
I then installed itunes 4.9 and updater 1.4 in my other laptop. i was able to update to firmware 1.4 using that computer. when i put the ipod into that computer w/ itunes 4.9, everything works fine. of course, it asks me if i want to link that laptop w/ my ipod. i said no, because i want to use my original laptop w/ the ipod.
anybody have a solution for this? it's like we all have the same symptoms and going to the same doctor and we end up having to diagnose ourselves. this is extremely annyoying and inefficient.

Fed up with Verizons slow EVERYTHING!

I have had Verizon wireless for a long time. Up until they went to 4g, my service wasn`t too bad. I live so close to a new tower now that I can see it from my rooftop. My service is slower than dialup, when I can stay connected. I have tried 4 different modems on my desktop and laptop running win xp. I`ve called customer service and they run me through all kinds of tests and checks, uninstall and reinstall, system checks, etc. Every time my system is right. This has been going on for over a year. I have even installed external antennas on my roof to help get a signal, 3 different antennas too. I`ll dial up to Verizon internet and have 3-4 bars on top and 3 on the bottom (1x). Then after 2-3 minutes it goes to no bars and disconnects. Then in 1 minute it reconnects with 3-4 bars etc. This has been happening at all times of the day and night with different computers and modems. I live just south of Roanoke,Alabama and they just put in a new tower less than 1/2 mile from my house (as a bird flies). I get no better service since the new tower went up than I did before it went up. Everytime I call customer support they say there is nothing wrong with their system and there have been no complaints. I HAVE BEEN COMPLAINING!!!!! Everybody in my area that has Verizon wireless say their service is bad too, but Verizon won`t do anything about it. They even claim I`m in a 3g area!! I`m fed up with them now. My contract is up in a couple months and I will NOT keep my service with Verizon and will recommend to everybody to NOT waste their money on Verizon. Then I read where Verizon is laying off thousands of employees because they don`t need them and paying their CEO millions each year...for what? Verizons service has gone down hill these past few years and I`ve had enough of paying $60 a month to sit and look at a screen than doesn`t go anywhere!!
Verizon is good at talking the talk but they really drop the ball when it comes to following through. For $60 a month I`ll go with a sat dish for my internet and have the speed and reliability Verizon promised THEY had when I signed up.
I HIGHLY recommend everybody avoid Verizon wireless.

Dansimonds, I regret to hear about the issues you've experienced with slow speeds in your area. I do show this as a 3G area, but no 4G towers in the area, so that should not affect you. What device are you using? Have we ever submitted a trouble ticket on this line for you?
MarquiaF_VZW
Follow us on Twitter @VZWSupport

FED UP WITH MY BB STROM 9520

Hello,
I had purchased my BB 9520 ( removed) from Vodafone store,Sakinaka Mumbai in Jan 2011. Since then, I had to visit store twice with Service request for excess heating up of my BB handset during conversation as well charging. At the moment, the set is with BB Service. Untrained/half-trained Vodafone Store staff are also not cordial.
I was not provided any stand-by unit neither request of replacement of my set was consideered. hand-set is gone for 2-3 weeks.
I'm quite fed-up with this hand-set/model and request immediate interference from Black Berry & replacement of my set.
Thanks
Amitabha Bhattacharyara( removed)
EDIT: Personal Information such as e-mail is prohibited for your security. Please review User Guidelines under section "Be careful."

Hi and Welcome to the Forums!
Firstly, please don't post private details (e.g., PIN, phone numbers, IMEI, etc.)...this is a public forum and subject to all of the web crawlers that exist. Besides, it's against forum policies.
Second...these forums are considered completely user-to-user. They are not a channel for communicating to RIM or raising escalation to them. All escalation must happen from the carriers and authorized resellers.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I am sick & fed up with BT. This is my latest lett...

Complaints Department
BT Correspondence Centre
Providence Row
Durham
DH98 1BT 7th April, 2012
Dear Sir
COMPLAINT ABOUT BT – Account number GB
I write wishing to make a formal complaint about the service given me by BT.
I am a retired police officer and being well known in the community, now host two programmes on local radio as well as being a columnist in the local newspaper. One of my programmes has a consumer affairs section and I have been telling my listeners about the terrible service I have received from BT. I now give you this opportunity to correct matters.
A check of my account will reveal that I have been paying BT the sum of £34.50 per calendar month for some length of time now for the provision of unlimited calls and broadband.
Last year, I started to receive BT bills informing me that I was not paying enough and so I rang BT and ensured that the £34.50 pcm was sufficient to cover the contract. I was assured it was but the bills continued.
I then had my radio producer ring BT on my behalf and live on air with my consent to ensure that my contract was in place. An Indian accent assured me, my producer and all our listeners that it was. A text was sent out to confirm this.
The bills continued and have now reached £90.11.
I have lost count of the number of times I have phoned your India office to ask to be placed on a contract and on each and every occasion have been assured that I am.
My most recent call was on 5th. April, 2012 when it was suggested that I recall the £90.11 unlawfully removed from my account and that the package had increased now to £35.60 pcm. (reference VOL011- refers). The direct debit has been recalled and I have the £90.11 back.
All I want is a monthly contract to cover unlimited phone calls and broadband. This is all I ever wanted.
Does BT want me to move to Talk Talk which offers this service at half the price offered by BT?
Rest assured I have the means to pay you the outstanding amount but I refuse to do so. Dozens of phone calls later and now emails received from BT give me no grounds to be confident that BT in Delhi actually knows what they are doing. Today I received a telephone called purporting to be from BT and asking me for my details before I could be addressed. I refused to give them out and asked the individual there to make careful note that I only intend to deal with BT in writing from hereon in.
I am utterly fed up with attempting to sort this issue out via the labyrinthine telephone system but I wish to clearly reiterate that I will NOT be paying BT any other than for a contracted phone service which I have made countless attempts to renew. BT can go and whistle for the £90.11 because I refuse to pay it.
I shall be reading this letter out live on air and your response. I might even cold call BT live on air as well to show all my listeners the utter nonsense I have incurred.
If BT cuts their service to me then I shall move to Talk Talk.
Now, please check your records which if Delhi have bothered to properly update will show the utter confusion, plethora of offers I have been told about and so on and be informed that should BT take any more than the latest agreed sum from my bank account by Direct debit then I shall simply recall it again as already advised by yourselves.
All I want, all I ever wanted was a monthly contract for the provision of unlimited telephone calls and broadband. Is BT up to this please? Next stop the Telecommunications Ombudsman I suppose and I shall broadcast that as well!
Yours faithfully,
Michael
PS. Since BT is now Indian Telecom apparently, would you like me to have this translated into any one of the languages in use on the Indian sub continent? It can be arranged.

Thanks. I have done as you have suggested.
The paper copy of my letter will be with BT next Tuesday.
I have spent hours and hours on 150 trying to sort this out and it has become something of a standing joke on my radio programme. We even get emails from listeners now asking for updates on the 'BT saga' as it has become known.
I was never made aware that my contract had ended. All I ever wanted to do was to renew it. I have renewed it at least half a dozen times and been advised by BT themselves to recall the large sums of money being taken from my bank account which I have done.
I refuse point blank to pay this latest sum of £90.11!
All I want and have ever wanted is a monthly contract, as cheap as possible to allow for unlimited calls to landlines and broadband. All went well for two years then suddenly nothing has gone right.
BT prices are high compared to Talk Talk and this is literally the last chance for BT. My sister has been with Talk Talk for years and never had a problem!
If you can sort this out then I should be pleased to reflect that on air and in the newspaper I write for.
Thankyou.

Fed up with verizon

im so getting fed up with verizon they say they put everything down in their system of every conversation u have with them but it is so untrue ive have soo many problems with thier phones when i talk to every rep or superviser they make agreements with u then when u talk to someone else they dont see what was agreed and they end up going against their words im so upset and disgurished with dealing with them its alright for them to record ur words but u cant record their words or agreements then theywant to charge u for things u dont agree about i have so many complaints its hard to list every 1 of them just keep in mind people they do not put things down in their system as they say they do so do what u have to do to back every conversation u have with them.

<Duplicate post deleted for crossposting per the Verizon Wireless Terms of Service. See Very poor customer service email received back on my cell phone! for the original content.>
<This discussion will also be locked due to the age of thread.>
Message was edited by: Verizon Moderator

FED UP WITH BT SERVICE

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