Fed up with dropped calls

I pay almost $300 a month for cell phone service and have been a Verizon customer for years but am very fed up with the amount of dropped calls I am getting in my house. It makes me mad that I pay a lot of money for a service that doesn't work. I have complained to Verizon about this and basically my option is to spend a couple hundred dollars on an "extender". I feel if they can't provide decent signal for me then they should provide the extender for free if they want to keep me as a customer. I'm wondering if anyone else has this problem.

Do the dropped calls occur inside the house or outside? Cellular service isn't guaranteed inside of buildings due to construction and surrounding terrain can weaken the signal strength.

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Has anyone had trouble with dropped calls after downloading the IOS 7

has anyone had trouble with dropped calls after downloading the IOS 7

I downloaded mountain lion and then iPhoto '11 in order to tap into iCloud capabilities with all of my devices. (My Mac was outdated in regards to operating platform to do this). After installing iPhoto 11, I had to repair and rebuild my library of photos. However, after doing this, all of my albums were jumbled and, while I can see the image thumbnail, when I click on the thumbnail, and error that looks like a black triangle and gray exclamation pops up as opposed to the larger hi def image I want to view.

Problems with dropped calls and no reception on Samsung Continuum

My mother and I both purchased a Samsung Continuum in late March 2011, and have experienced the same problems with the phone. The device drops at least 2-3 calls per day, often on the same conversation; we have not found that location or time of day makes a difference. The phone freezes up frequently, even if no apps are running in the background. We lose our 3G network reception frequently, and cannot access our texts, emails, or the internet. The screen saver kicks in even when we are actively dialing a number, or typing in a text message. The overall performance of the phone is also poor, and it is quite slow much of the time.
We have raised this issue several times with a representative at one of the Verizon stores, but he states that he can find no problem with the phone, and that these issues may not be covered under our insurance plan. None of my friends with non-Samsung phones are having the same problems with phone reception and performance. I am aggravated enough with these issues that I am considering reactivating my old Blackberry, which worked like a charm.
I am not upset that my phone has not been updated to Android 2.2. I just want the phone to perform as stated, and not fail at its primary function: making and receiving phone calls. I am not certain if these problems originate with the phone, Verizon, or Samsung, nor do I care. I just want to resolve these issues as soon as possible, or I will have to look at other alternatives.
Thank you.

If this doesn't work...now what??? I have a useless $400 plus piece of unreliable junk. My Motorola Razor was ions more reliable than this phone...very, very sad but true.
What carrier were you using with the Razor? AT&T? Same area?
Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Creator of 'Mac611 - Mobile Mac Support' (designed exclusively for an iPhone/iPod touch)

Changed SIM card, still with dropped calls

As recommended by a knowledgeable poster, I went to an AT&T store and swapped out my SIM card, and then reactivated my phone. I am still getting very poor reception (5 bars quickly drops to 2 bars, and then phone call drops) very frequently -- do I need to trade in my phone, and can I if I purchased the day after the phone was released?
Also, how does the Apple loaner phone program work?
Thanks in advance!

Same exact thing happened to me. I am convinced that this is a GSM radio issue with the iPhone. I have had 2 and they all do the same thing. I am not the only person with this problem(do a search and you will find many with the dancing signal bars). My other ATT phone does not do this, only the iPhone. I have gone back and forth with Apple and ATT. I have actually removed the sim card and the device still shows signal, ***? This is obvious a device defect. Unfortunately I am not one of the customers that has the benefit of being in an ATT 5 bar area. it seems that many that live in moderate coverage areas have even less signal with the iPhone.
What really gets me is that they insist on charging you for a phone that is obviously not working properly. That to me is horrible customer service. This has turned me off to Apple products.

FED UP with dropped Airport connections!

Okay, a little history here. I've been a Mac user for 20+ years. I know my way around these machines. I have a Mac Pro and a Mac Book, and when they were running Tiger I had zero problems with Airport connections in either case.
However, since I upgraded to Leopard about a year ago, I've had nothing but problems with Airport. The connection drops out every few minutes on both of my machines. Sometimes it re-establishes itself, but other times I have to do it manually. About 50% of the time, it doesn't connect at all. It asks me for my password (which is saved automatically) and when I hit 'return' it says the password is incorrect (it's not).
I've tried three different base stations (AX, AEBS & now D-Link DIR-655) and the problem remains, and I have it on both my Mac Book and brand new Mac Pro. So it would seem that it's a flaw with Airport & Leopard.
It got so bad that I finally set up an Ethernet network in my office. That was fine but we had to reconfigure the rooms and I needed to set up the wireless network again. I did that, and of course I had the exact same problem I was having before. The connection on both the MacBook and Mac Pro drops in and out intermittently. It's not a reception issue because it happens when both computers and the router are all in the same room.
If anyone has any ideas or suggestions on what to do, I'd love to hear them. OS X and Airport software is all up to date. I recently did a clean install of OS X on the MacBook just to make sure there wasn't a software conflict causing the problem, but that didn't help.
This is driving me crazy!

Mac OS X doesn't have a clean install option:
http://discussions.apple.com/thread.jspa?messageID=607614
So unless you did an erase and install, you can't say you have eliminated any potential hardware issue with your machine.
Linda P, Astriker, and anyone who does not have a solution for Badlydrawnboy, please start a new topic thread below:
http://discussions.apple.com/forum.jspa?forumID=1222&start=0
You'll make it harder to get a solution for them as the causes of wireless failure are many. My FAQ* here below discusses the most common reasons, which have existed since the first version of airport many years ago:
http://www.macmaps.com/WIFI1048.html
The fact that multiple base stations were tried, and multiple machines were tried, says the issue is external to both! It means to me, that you have something interfering with your wireless connection that you haven't considered. Piping in the walls, file cabinets in line of sight, external wireless networks on the same channel, microwave ovens, wireless land line phones can all contribute to WiFi's demise.
- * Links to my pages may give me compensation.

I have a problem with my iphone 4s i have a new sim card from virgin but the problem is still happening it drops call and says that i am unavalable wont always send texts is there something wrong with my phone ?

i have a problem with dropping calls faild text and poeple cann`t ring say unavailble

what did your carrier say when you reported the issue to them?

Dropped calls constantly on 4G with my HTC One Android

HiI have been a 3G Orange customer for years with only a few problems with the service provided when it came to calls made or received. I work in both central London and Norwich and regularly travel. The problems started when I moved to EE 4g network this spring 2015. Since then in the same locations where I could make clear 3G calls I now have very low and fluctuating 4G signal on my HTC One. Furthermore, the incidence of dropped calls has increased to almost all of the calls I receive or instigate. I called EE customer service two months ago and they said that a mast was being fixed and that things should improve in my Norwich area - I think this is a standard delay tactic that the helpdesk has been told to say. The dropped calls and poor reliability and signal problem follows me everywhere I go and nothing has changed. Dropped calls occur in London and in Norwich and everywhere inbetween since I moved to 4G. My question to the community is - Should I ask EE to revert me back to 3G to improve call quality? Thanks

Hi
Great Info
As suggested it may be worth turning the device to 2G/3G to see if you experience the same issues with dropped calls.
Let me know how you get on.
Thanks.

Fed up with speed and connection issues since exch...

Last Monday BT done some upgrade work at our local exchange. From that point onwards we have had speed and connection issues.
I use a Belkin G Router rather that the Homehub some that we can run a printer through it and that is plugged in to telephone socket via an extension. But before we blame any of that we have gone back to the Homehub2 so we could see the difference and there is very little.
We live in the countrside so broadband speeds are not great in any case. About 1.8 mg I guess but we have always had no problems. It was good enough for us and we could watch Iplayer.
I was getting fed up with drop outs and speed and yestereday an Openreach guy came out tested everything could not find any problems apart from speed. He made some calls and was told our band width had been capped. He had that removed and yesterday evening speed was a bit better.
Today just as bad again.
Details from router:
Date/Time          January 25 2012 , 21 : 14 : 25
Version Info
Runtime Code version F5D7633-4Av1_UK_1.00.009
Boot Code Version          1.0.37-5.15
Hardware Version           V1.0J3
ADSL Modem Code Version        A2pB015c6
ADSL
Type
Status   No Defect
                Downstream      Upstream
Data rate             287         440
Noise margin     32.3        18.6
Output power   14.8        12.7
Attenuation       58.5      28.9
Figures from speedtester BT
Download speed: 180 Kps
acceptable range speeds is 100 - 250 Kps
DSL Connection rate 286 Kps (DOWN_STREAM) 440Kps (UP_STREAM)
Upstream Test
Upload Speed 346 kps
Upstream Profile 440Kps
Any help would be appreciated
Solved!
Go to Solution.

Hi Welcome to the forums
Your high noise margin will have a major impact on your speed
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

4.3.2 iPhone upgrade and dropped calls.

Since upgrading to the 4.3.2 OS three days ago, I've been experiencing numerous dropped calls on the order of one every minute. Calls linger in limbo before connecting and then drop. Antena signal reads 3 bars. I'm missing calls too. I live in the same area and have NEVER had a problem with dropped calls until this update and it is really causing problems. Why? Is the phone failing? Is this an update problem? Is this a network problem? Is anyone else experiencing this?

I am experiencing the same issue here in Germany, Network is T-Mobile.
Since upgrade to 4.3.2 I have dropped calls regularly with my iPhone4!!
This is getting more and more annoying.
What happens is: I am starting a call or am receiving a call. The call stays up for 1-5 minutes. During that time (randomly differs from 30 seconds to 5 minutes) all of a sudden the person on the other side does not hear me anymore! I am still able to hear him/her! After around 5-10 seconds after that happening, the connection is lost/cancelled. This is happening independently of the amount of bars, meaning it does not matter whether I am having 5, 3 or just one bar.
Please Apple solve this!! I cannot use my phone anymore the way it is supposed to work! Never had this issue before the upgrade in the same places - in fact, before the upgrade, I did not experience ANY dropped call whatsoever!!
BTW: I tried reboot, reset of all settings, backup, etc. - no positive effect.

IPhone 5 Dropping Calls

I've been with Verizon for roughly 13 years now. Through numerous phones, I've always had great service - reliable, good signal, MAYBE 2 dropped calls in all those years. I recently exchanged my old flip phone for an iPhone 5. For the most part, I'm greatly enjoying the phone. Except . . . it's dropping calls like crazy. In fact, a couple of days ago, it dropped 9 times in a single phone conversation (I was ready to just drive to my friend's house rather than continue.) I haven't had any issues with internet, e-mail or anything else, just phone calls. However, considering this is a phone, that's a HUGE issue and extremely frustrating.
When the call drops, I can call the person back right away, but again - frustrating!
Any suggestions (aside from switching back to a more traditional phone? Which I am about ready to do.)

I have been having and my wife also. We both have an iphone 5, mine is the 32gb hers is the 16 gb. I have contacted tech service with no help. We've had verizon for aprox 10 years. We've had service at our home not the best but never had problems with dropped calls or cutting in and out till maybe 6 months ago. Our son has a iPhone 4S with no problems and our daughter has a droid bionic with no problems. We are getting very frustrated, we have few problems anywhere else but at home. We've even had problems Outside at home keep in mind we have had verizon for years without problems but now we can't continue to pay premium prices for substandard service. As for a verizon network extender I'll try one if it's provided by verizon but I will not buy one, it's not like we just moved to a new house we've lived here for 27 years and our phones worked here for years. Our zip code is 24210. I also work at 24202 and I also experience dropped calls there as never before with verizon. Verizon has problems and either not admitting it or they are blind. Just google verizon iphone 5 dropped calls you'll see Lots of people with similar problems.
WE NEED HELP!!!!!

IOS 4.3 constantly dropping calls

I updated to iOS 4.3 about 2 hours ago. Before updating, I had maybe 1 call drop every few weeks. Since updating.. I'm checking my call log to be accurate.. What should have been one 24 minute call was broken up into 16 calls because it kept dropping. Then another for a total of 12 minutes during which there were 10 drops. I have nothing out of the ordinary to explain it other than the update.

I just started having problems with dropped calls today on my 3GS, even though i updated a few days after the update came out. I tried calling someone today and the call dropped 8 times. My signal was fine. The call time is only about 15 seconds before the call drops again. I tried calling them back and it dropped 3 more times. I called someone else to make sure it was my phone, and it dropped 3 more times with that person. I am extremely angry as my phone is now useless as a phone. If this is 4.3, they need to fix it now!

Suddenly dropping calls

How do I report trouble with dropped calls, spotty service?
Used to get perfect service here at home and suddenly in the last 1-2 weeks I cannot talk to anyone when I am at home, it braeks up and drops calls.
I have the old iphone 4. Had great service from November 2012 until just now. No case on the phone, has not been dropped or anything like that.
Is this a tower issue? If so, how do I contact someone about that? Or is it an issue with my phone.

Same thing happening with me over the last few weeks. I also cannot send texts with pictures. The same thing is also happening with one of my neighbors who has an iphone5. Is there any help with this. I tried *228 and that did not work. Is this a network overload issue?

Very poor coverage - just got an iphone 5s - typically 1-2 bars. Dropped calls when I switch rooms. Right in the middle of Palo Alto/Stanford area - zip code 94305

Crazy - never had any issues with AT&T - thinking about going back..... Brand new iphone 5S. I've reset the network, disabled and enabled imessaging. Any thoughts?

Kent,
We do not want to see you go. Thank you for all the troubleshooting you have done thus far. I do not see any service alerts in your area. Do you only have issues inside your home with dropped calls? Do you also have issues with data and text? Are you connected to Wifi in your home?
LindseyT_VZW
Follow us on Twitter @VZWSupport

Sudden increased frequency of dropped calls

Anyone else experiencing a sudden increase in the number of dropped calls? I am in the Cleveland, Ohio area and over the last 3 weeks I have been dropping almost every call that lasts over a minute. Called AT&T, they said they are sending "engineers" to determine if there is a network problem. At the same time suggesting that the issue is with Apple. I have had my iphone for over a year and never had any trouble with dropped calls until recently.

I have had the same problem, a couple of weeks ago and then a few days ago again. Every 30 seconds or almost a minute the call will drop off. I called apple care and they said it might be something with the network, so i called AT&T and they have no idea what was happening. They told me it might be an issue with my cel. After call apple again, they ask me to do a complete restore of the device. I did it and after 2 hours of the restore process it went back to normal again. So far is working like new. So try to do that and hopefully it will work.

NUMEROUS DROPPED CALLS!!!!!!!!!!!

You will note my frustration in this email. I apologize in advance.
I have been experiencing NUMEROUS dropped calls per day, with the problem beginning a couple of months ago, and getting progressively worse. I'm in the metro Detroit area. Has ANYONE else been experiencing this, either in Detroit or nationwide?
Lately, I consider myself LUCKY if I experience a 10 minute phone call with no dropped calls. On some of my worse calls, the thing drops out 5-10 times and I need to keep calling the person back. Sometimes the call doesn't drop, but a situation occurs where I can't hear anything and the other side hears a garbled sound.
I have a STRONG 3G signal. It is NOT a signal strength issue. I have an iPhone 3GS. WHAT'S THE DEAL APPLE/AT&T???
Finally -- I notice that my phone gets bogged down with syslogd from time to time. Could this be a software issue where a runaway process takes the processing power away from the phone call process?
- Eric

Same problem here, and on three brand new iPhone 3GS's.
One I travel with, dropped calls all over the country. One my daughter uses in a large city, all calls drop within 10 minutes, most usually much faster than that. One my other daughter uses in a smaller town, dropped calls also often there.
After much searching I come up with a number of 30 percent seems to be the official number that apple/att consider acceptable for a dropped call rate. Since dropped calls "never" seem to happen to the multi-thousand posts apple coolaid drinkers on this board, I imagine your and my dropped call rate is much higher than the 30 percent.
The only thing I have found that helps somewhat is turning off the 3G feature in settings. When you have a suitable 2G signal, the call is more stable. My one daughter cannot do this because her phone reception is full of static without 3G, so it's either static or dropped calls for her. One would think apple/att would have a solution after two years for this dropped calls problem. The other obvious solution is to return the phone and try another carrier/phone.
FYI - Expect this thread to be deleted after a few days. That seems to happen to dropped calls threads on here. I just commented on one last week, and it was deleted already. Perhaps before the apple coolaid drinkers start bashing me they can suggest a few solutions, if they have any, to the dropped call issue this time.

Fed up with dropped calls

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