Fed up with verizon

im so getting fed up with verizon they say they put everything down in their system of every conversation u have with them but it is so untrue ive have soo many problems with thier phones when i talk to every rep or superviser they make agreements with u then when u talk to someone else they dont see what was agreed and they end up going against their words im so upset and disgurished with dealing with them its alright for them to record ur words but u cant record their words or agreements then theywant to charge u for things u dont agree about i have so many complaints its hard to list every 1 of them just keep in mind people they do not put things down in their system as they say they do so do what u have to do to back every conversation u have with them.

<Duplicate post deleted for crossposting per the Verizon Wireless Terms of Service. See Very poor customer service email received back on my cell phone! for the original content.>
<This discussion will also be locked due to the age of thread.>
Message was edited by: Verizon Moderator

Similar Messages

So fed up with Verizon?!!

Why is it that when you call Verizon, no one there seems to answer the same question with the same answer? NO one is ever on the same page. How can Verizon say they truly value their customers? Have they read any of these reviews or better business reviews? or consumer cellular reports! whoo hoo they made it to one whole star! ( out of 5) I can tell everyone is so satisfied! Anyway... On to my rant....
recently I added two existing lines to my account- went into a Verizon store to discuss some options- which I was later informed was some sort of side bar to Verizon and they are all a bunch of ****** that don't know what they actual "policies" of Verizon are- they just get to sell their phones and use the Verizon name on their building... while I was there I called the assumption of liability line- discussed the date with an employee that I needed to move the 2 lines over in order to avoid any pro ration. I happened to have the other party with me that day, so we were able to get everything lined up so that all I had to do was call on the date and move the lines over.... I also recently added a new Ipad, and iphone 6 plus to my account- another 400$ given to Verizon.... not to mention the cases and screen protectors I bought from them as well. Before this was all done, I was already FED up with Verizon. ready to leave and go with another carrier. But I thought you know what I have been with them for 10 years now... so lets give them a shot, and hopefully some changes will be executed as promised by the commission based reps at Verizon. After getting my first bill. I was in shock! Do you think anyone mentioned anything about a month in advance fee? There were charges that were incorrect, discounts that weren't applied. ect. so upon calling now 5 times, speaking with 2 supervisors, 2 chat associates and almost 2 months later there is STILL no resolution. One of the supervisors I spoke with explained to me that when you receive your first "new" bill you will see the month in advance fee and it will be for the first 2 months essentially, and then the bill will be normal. I even had him send me a text stating that the next bill for these two new lines will not be until a certain date. But now... that's not correct either. Promise after promise by supervisors and employees- no one keeps their word at Verizon. so disappointing - the best part is.... its 40$..that's it... I don't care if its the correct protocol, billing policy- whatever you want to call it. an employee of Verizon told me on a recorded line I would not be billed for these 2 lines for that month... but that doesn't matter because no one tells the same story! EVER... and no one gives a crap about calling anyone back.. any one have any contact numbers or additional contact information to go above a supervisor??!!

Every time I dealt with Verizon, I got a paper receipt, in hand, which I signed before leaving the store. The reciept also shows in "my documents" in my online account.
DId you look over the reciept?
DId it match the purchases you made?
WHen you added a new iPad and phone on a 2 year subsidized purchase, you would be paying $40 a month for the line. Does this appear on your bill? When you purchase a subsidized device, you are not eligible for a discount on that line. Is this the missing discount you are looking for?
I'm trying to understand what errors Verizon has made, if any, on your bill. All I have to go on is your first post. Based on that post, your bill would have gone up considerably the first month. Upgrade fees, next month of service and loss of discount on lines with subsidized devices.
These are not uncommon complaints.
All carriers now require customers to pay for their phones, one way or another.
3 Options:
1.   full retail price upfront, you keep your line discount.
2.   Full retail in installments on Edge, you keep your line discount
3.   A portion up front on a subsidized, 2 year contract, you loose the line discount and pay activation or upgrade fee.
Which of these applies to the new iPad and iPhone?

Fed up with Verizons slow EVERYTHING!

I have had Verizon wireless for a long time. Up until they went to 4g, my service wasn`t too bad. I live so close to a new tower now that I can see it from my rooftop. My service is slower than dialup, when I can stay connected. I have tried 4 different modems on my desktop and laptop running win xp. I`ve called customer service and they run me through all kinds of tests and checks, uninstall and reinstall, system checks, etc. Every time my system is right. This has been going on for over a year. I have even installed external antennas on my roof to help get a signal, 3 different antennas too. I`ll dial up to Verizon internet and have 3-4 bars on top and 3 on the bottom (1x). Then after 2-3 minutes it goes to no bars and disconnects. Then in 1 minute it reconnects with 3-4 bars etc. This has been happening at all times of the day and night with different computers and modems. I live just south of Roanoke,Alabama and they just put in a new tower less than 1/2 mile from my house (as a bird flies). I get no better service since the new tower went up than I did before it went up. Everytime I call customer support they say there is nothing wrong with their system and there have been no complaints. I HAVE BEEN COMPLAINING!!!!! Everybody in my area that has Verizon wireless say their service is bad too, but Verizon won`t do anything about it. They even claim I`m in a 3g area!! I`m fed up with them now. My contract is up in a couple months and I will NOT keep my service with Verizon and will recommend to everybody to NOT waste their money on Verizon. Then I read where Verizon is laying off thousands of employees because they don`t need them and paying their CEO millions each year...for what? Verizons service has gone down hill these past few years and I`ve had enough of paying $60 a month to sit and look at a screen than doesn`t go anywhere!!
Verizon is good at talking the talk but they really drop the ball when it comes to following through. For $60 a month I`ll go with a sat dish for my internet and have the speed and reliability Verizon promised THEY had when I signed up.
I HIGHLY recommend everybody avoid Verizon wireless.

Dansimonds, I regret to hear about the issues you've experienced with slow speeds in your area. I do show this as a 3G area, but no 4G towers in the area, so that should not affect you. What device are you using? Have we ever submitted a trouble ticket on this line for you?
MarquiaF_VZW
Follow us on Twitter @VZWSupport

I'm fed up with verizon

I am seriously considering changing providers..... I broke my phone and all verizon has to offer is oh well....we can sell you a new phone at full price.... I have been with them for about 14 years and all I have seen is an increase on my bill. It is up to about 220$ a month for 2 phones. Last month I tried to add my employers , employee discount and all I got was a run around from the phone to the website back to the phone to oh we'll we're sorry. Still no discount.. I checked out AT&T and sprint today, holy crap.... I can get more for less $..... Seem to be much more interested in getting customers than Verizon is trying to keep customers. I was even trying to contact some one at Verizon to explain my unsatisfactory ness, and to no avail nothing, so here I am.....

Do you have insurance on your device? If so you can probably use it to get a new phone. You'll have to call it in as lost. If you report it stolen you need to have a police report and its a hassle. Also if you are that unhappy with verizon you might want to check the coverage of other carriers in your area. I recently switched from Verizon to T-mobile and have been very happy with the coverage but I am in San Diego and T-mo has been very aggressive over the past 12 moths with cell towers in my area. If you do decide to go make sure and check out the Nexus 5! Its an awesome device and will only run you $350 off contract full price for the 16gig model. That along with unlimited everything for $70 monthly no contract sure makes T-mobile look like a sweet deal.Good luck with your choice and make sure to check out your insurance options and coverage before you do anything drastic.
Good luck

Very fed up with Verizon Wireless customer service, wanting to cancel?

Let me start by saying I've had Verizon since it was Bell Atlantic Mobile. As a current customer I have 7 phones and a hotspot, my monthly billing is somewhere in the neighborhood of $600 a month, my service has never been turned off for non payment. I know in today's wireless this doesn't make me a special customer, if anything just a good customer to have if you are lucky enough to have me.
I only call into Verizon customer service when I need something. Not want, not to complain, only need something. Lets give some examples. I received a $3,000 bill in the mail that had a ton of international LD charges on it. So I call into Verizon because me nor my wife knows anyone in the Caribbean. Not one to jump to judgement I politely called my wife first and asked if maybe she had a pool boy that went home to S. America that she was keeping in touch with, she assured me that she did not so then I called VZW. It ended up being fraudulent activity that I spent a good deal of a day or so ensuring they were going to credit it off, and to VZ credit they did. As annoying as that it, I understand that it happens. Lets rewind to my previous phone call a month before this happen.
I added my wife to my plan, and my rate actually remained the same with the new plan (we won't complained that obviously that means I was over-billed for maybe two to three years if I can add a line and the rate is the same) so I was happy. What I wasn't happy about was when I added her onto my plan I saw my upgrade date had been moved from 22 mo (which is what I agreed too, signed for, and used too) to the full 24 mo. Calling into VZ customer service I just wanted what was fair, the ability to upgrade at 22 mo. After being told no, hung up on by a supervisor (accidentally I'm sure) while they "researched" my current, 7 line $500 a mo account, and then calling in a finally getting someone who gave a rip, they told me I would manually be allowed to upgrade but I would just have to call into customer service and not go into a store. To me this was fair, but again a good hour wasted trying to receive what I deemed fair to myself.
So, ff to after the $3k bill, which occurred after seeing my upgrade date changed, while my pregnant wife is out, and I'm at work I attempt to call her and I receive a fast busy on my cell. I message her, same thing. I log into my online account to see if I have forgotten to pay the bill and its paid, however I see my two devices has been changed from my i phones to some old Samsung phones. Unfrigginbelievable. Some one, some how, has swapped my phones with someone else phones. Once again I check with my other lines to see if something happened accidentally, I was almost sure one of my sisters (one of the 7 lines) had went into a store and screwed up the account. I called both (I own an ATT iphone as well) and neither has changed anything. I then called VZ from my ATT phone and ask them WTH happened? Being a former telecommunications rep I ask all the relevant questions (can you give me a location id where the change was made? Was it online or a store? etc), after being blamed of changing it myself, I finally got my original phones turned back on for my wife and I. However I then address the obvious with the representative, "honey your customer accounts are being hacked, and it's serious, I've been hit twice in three months." Knowing this rep is on the bottom rung, will probably mention it to her supervisor who won't do anything about it, I also forward a suspicious text to VZ fraud dept as well. While on the phone Im assure this won't happen again and for "safety and security" we changed my verification password.
So lets count, we have my account hacked once and my phones swapped, we have my numbers hacked and used for LD calls to the tune of $3k, and we have me adding a line and seeing my upgrade date has changed. This is from July to DEC 2013
FF to 2014 Jan, my father is concern about his hotspot usage and would like to know why he keeps coming close to usage. After explaining to my dad he shouldn't be using his ipad to view anything on NFLX he assures me he is not. So I call in to verify what line is using up all the data usage on the account, when asked to verify my code, you know that code we assuredly had changed a few months earlier, Im told I need to go into a store and show ID. Not sure about everyone else but I don't really like near a corporate VZ store, and secondly I can verify my SS, address on both accounts, all MTN's, when the phones were activated etc. Yeah I just don't have the verification code that you guys supposedly changed after I requested a specific code since my account has been HACKED 2x in 6 mo. Oh yeah, ALL I WANT IS USAGE ON MY ACCOUNT to see who's hogging the data. Sigh. After reasoning with the representative (and threatening to take the day off to escalate this up to the call center director if I need to so I can find out who is using up the most data) he gives me this information, and finally corrects my pass code. I apologized to the rep because I know he's just doing his job, but at this point every time I need something simple from VZ it's an act of congress.
So lets go to what is the final straw for me, my wife and I welcomed our first child into the world on Feb 7th. On the day we took him home it was raining pretty bad and her phone dropped and basically became water damage, once I had time to call in I was simply going to upgrade my line (remember that promise to upgrade manually if I call customer service) and switch my phone to hers. Well I call in an after not finding the note (on hold 15 mins, then once the nice young lady came on line she had me on hold for maybe another 5, and her advising me of all she couldn't do), they finally locate the note that I am allowed to upgrade and bill my phone to my account EXCEPT an iphone. Not to sound like a pretentious apple whore but everything I use is aapl. Two laptops, one desktop, 3 iphones, 2 ipads, 2 ipods and a partridge in a iphone tree. Yeah Im that guy. At this point I tell her (VZ customer service rep) of my last 6 mo. with VZ and at this point, Im beyond frustrated. My wife needs a phone and Im supposedly allowed to upgrade yet again VZ is telling me what they can't do. Im not asking for a free phone, I just wanted to pay for a 64gb, iphone 5s, and switch my existing phone over to my wife number.
I ask the representative to just take ownership of this, I cannot spend hours on the phone with VZ every time I call in. At this point I wanted one of two things, either allow me to upgrade my phone line or just zero out the contracts on these two lines and allow me to leave. I have been more than patient and understanding with VZ. At this point I believe any rational objective person can agree, VZ and I need to break up at this point. Even the representative is in a bit of disbelief, she assures me she or someone will call me last night.
Well now it's today. Ball is in your court VZ. Im a good day away from buying the domain, www.VerizonETFclassaction.com, tweeting it at you, making it a comment page until some ambulance chasing attorney decides to make it a class action case. I couldn't care less about the money as much as Im demanding FAIR customer service to customers like myself that dealing with your nonchalant bullying. So I ask you, what do you think is fair at this point? Contact me directly. Thanks.

Well that's several minutes of my life reading this long post that I'll never get back....
I'll explain somethings to you. 1...This is not a direct message board to a vzw rep or higher who will read your post. 2. Yes, although things that happened to you are unfortunate, YOU have to take ownership of your account. Verizon does not babysit accounts. 3. Also due to high cases of fraud vzw does not allow I phones to billed to consumer (and possibly business) accounts. I never understood why cell phone carriers allowed phones to be billed to the account anyway. If you want or need the phone that bad pay for it like any other customer. If you can't do that and want to "break up" over it, be my guest. However any lines still under contract will be subject to a valid etf owed by yourself. 4. It was well publicized that upgrade dates would be changed going forward from date of said announcement. This was in bill notifications and print media. It's not Verizon fault that you may not receive a paper bill however if you log in your account you can regular see notifications.
congrats on the baby, sorry for the wet phone (again not a vzw issue)
See a pattern here?

I'm really fed up with Verizon FIOS

Hi everyone.
At start I want to say I'm really dissapointed with this service. I have 75/35, but even simple TWC was working better than this. I think only for about 2 weeks everything was fine and then it started to be really laggy. I'm a gamer and this is what I mostly use internet for. I'm also not American and I have real life friends in Europe. I want to be in contact with them and playing games together is really good. Now of course I could use US servers to play, but they can't.
Back in december 2012 laggs started - what was previously 100ms changed into 220ms. It lasted for about 2-3 months and then stopped. Finally I was able to play once again on european servers, but it didn't last long, because after some time it's back again, but this time in slightly different form: I can play one game with ping 100-130 which is completely fine with me and the next game gonna be around 160-220 ms which is unplayable. So it's completely random at any hour of the day. Like I've said before TWC was much more stable and cheaper. I'm paying almost twice as much for much worse service.
I don't think it's my fault in fact I'm almost entirely sure it's not my fault. I don't want to call technical service just to hear I should restart the router or disconnect for 5 minutes and if that did not work, there is nothing else they can do. I bet even 6 years old kid knows how to restart router now. Why I say it's not my fault is because back when I had the energy to investigate the issue I discovered there are many people on Veriozn FIOS experiencing same/similar problems. Maybe for them it's not a problem, but for me it's huge. Maybe Verizon thinks it's fine to screw gamers, but I don't think this way.
I'm a customer not a programmist and I don't want to be their Guinea pig I want to get service I'm paying for, and from what I heard it should be the best, well it's far from it, even youtube laggs. I also heard they have some troubles with google, but of that I'm not entirely sure.
If these problems won't get solved in a few days, I'm going to dissconect the service and probably never tell a good word about service/company. I don't really care about which company I pay as long as they are doing fine. There are alternatives, so why should I wait until they fix the issues, if it takes them about half year or they don't get fixed at all. I don't know.
TLDR:
Verizon FIOS = nice ads, bad service, bad customer suppprt
TIL Cable is better than fiber.

DOTA 2:
Europe East:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 141 | 141 | 0 | 0 | 1 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 141 | 141 | 5 | 26 | 1095 | 8 |
| G0-7-4-6.NYCMNY-LCR-21.verizon-gni.net - 0 | 141 | 141 | 6 | 10 | 25 | 13 |
| ae3-0.NY325-BB-RTR2.verizon-gni.net - 0 | 141 | 141 | 8 | 14 | 70 | 31 |
| 0.so-4-0-0.XT2.NYC4.ALTER.NET - 0 | 141 | 141 | 6 | 20 | 131 | 11 |
| GigabitEthernet5-0-0.GW1.NYC4.ALTER.NET - 0 | 141 | 141 | 6 | 9 | 12 | 9 |
| teliasonera-test.customer.alter.net - 7 | 113 | 106 | 52 | 77 | 140 | 53 |
| nyk-bb2-link.telia.net - 0 | 141 | 141 | 48 | 63 | 171 | 66 |
| ffm-bb2-link.telia.net - 0 | 141 | 141 | 144 | 155 | 284 | 150 |
| win-bb2-link.telia.net - 14 | 92 | 80 | 153 | 166 | 228 | 228 |
| win-b4-link.telia.net - 9 | 104 | 95 | 156 | 167 | 220 | 166 |
| valve-ic-156665-win-b4.c.telia.net - 13 | 93 | 81 | 161 | 171 | 220 | 170 |
| 146.66.155.227 - 9 | 103 | 94 | 156 | 165 | 176 | 167 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 28 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Europe West: (few minutes later)
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 36 | 36 | 0 | 0 | 1 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 36 | 36 | 5 | 9 | 34 | 10 |
| G0-7-4-5.NYCMNY-LCR-22.verizon-gni.net - 0 | 36 | 36 | 9 | 12 | 16 | 16 |
| ae0-0.NY5030-BB-RTR1.verizon-gni.net - 0 | 36 | 36 | 7 | 26 | 103 | 9 |
| 0.xe-4-0-4.XT1.NYC4.ALTER.NET - 0 | 36 | 36 | 8 | 23 | 99 | 32 |
| TenGigE0-6-2-0.GW8.NYC4.ALTER.NET - 0 | 36 | 36 | 9 | 13 | 23 | 15 |
| tinet-gw.customer.alter.net - 0 | 36 | 36 | 9 | 16 | 73 | 10 |
| xe-3-2-1.fra61.ip4.tinet.net - 0 | 36 | 36 | 98 | 109 | 158 | 102 |
| valve-gw.ip4.tinet.net - 0 | 36 | 36 | 100 | 108 | 173 | 104 |
| 146-66-154-227.valve.net - 0 | 36 | 36 | 102 | 108 | 135 | 105 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Europe West AGAIN:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 50 | 50 | 0 | 0 | 1 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 50 | 50 | 5 | 9 | 74 | 7 |
| G0-7-4-5.NYCMNY-LCR-22.verizon-gni.net - 0 | 50 | 50 | 8 | 12 | 16 | 11 |
| ae2-0.NY5030-BB-RTR2.verizon-gni.net - 0 | 50 | 50 | 7 | 21 | 101 | 10 |
| 0.so-0-0-0.XT2.NYC4.ALTER.NET - 0 | 50 | 50 | 7 | 14 | 88 | 7 |
| TenGigE0-7-2-0.GW8.NYC4.ALTER.NET - 0 | 50 | 50 | 10 | 14 | 30 | 11 |
| tinet-gw.customer.alter.net - 0 | 50 | 50 | 8 | 14 | 78 | 12 |
| xe-3-0-1.fra61.ip4.tinet.net - 8 | 38 | 35 | 107 | 170 | 209 | 185 |
| valve-gw.ip4.tinet.net - 12 | 34 | 30 | 103 | 157 | 196 | 190 |
| 146-66-154-227.valve.net - 12 | 34 | 30 | 0 | 157 | 202 | 191 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 9 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
That took me about 15 minutes. Now lets try other game.
League of Legends
Europe East:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 69 | 69 | 0 | 0 | 0 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 69 | 69 | 5 | 9 | 84 | 8 |
| G0-7-4-5.NYCMNY-LCR-22.verizon-gni.net - 0 | 69 | 69 | 8 | 11 | 19 | 12 |
| ae2-0.NY5030-BB-RTR1.verizon-gni.net - 0 | 69 | 69 | 8 | 19 | 90 | 32 |
| 0.xe-6-1-1.XT1.NYC4.ALTER.NET - 0 | 69 | 69 | 10 | 18 | 127 | 11 |
| GigabitEthernet4-0-0.GW1.NYC4.ALTER.NET - 0 | 69 | 69 | 8 | 10 | 13 | 8 |
| teliasonera-gw.customer.alter.net - 10 | 50 | 45 | 0 | 60 | 74 | 69 |
| nyk-bb1-link.telia.net - 0 | 69 | 69 | 58 | 67 | 128 | 66 |
| ffm-bb1-link.telia.net - 0 | 69 | 69 | 148 | 161 | 252 | 159 |
| ffm-b11-link.telia.net - 0 | 69 | 69 | 150 | 156 | 181 | 158 |
| internap-ic-138405-ffm-b11.c.telia.net - 0 | 69 | 69 | 149 | 181 | 412 | 169 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 14 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Now this game is not as punishing for higher ping, but it still sucks.
For the end DotA 2 US East server which is never bad for me as I'm living in New York:
US East:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 331 | 331 | 0 | 0 | 1 | 0 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 331 | 331 | 5 | 9 | 118 | 9 |
| G0-7-4-5.NYCMNY-LCR-22.verizon-gni.net - 0 | 331 | 331 | 8 | 12 | 25 | 11 |
| ae2-0.NY5030-BB-RTR2.verizon-gni.net - 0 | 331 | 331 | 7 | 22 | 110 | 11 |
| 0.xe-11-1-0.BR1.NYC1.ALTER.NET - 0 | 331 | 331 | 9 | 15 | 75 | 41 |
| ae11.edge2.NewYork.Level3.net - 32 | 147 | 100 | 0 | 12 | 65 | 14 |
| vlan51.ebr1.NewYork2.Level3.net - 0 | 331 | 331 | 20 | 23 | 31 | 24 |
| 4.69.132.89 - 0 | 331 | 331 | 17 | 20 | 24 | 18 |
| ae-62-62.csw1.Washington1.Level3.net - 0 | 331 | 331 | 17 | 21 | 33 | 22 |
| ae-1-60.edge2.Washington4.Level3.net - 0 | 331 | 331 | 17 | 24 | 116 | 19 |
| 4.53.114.114 - 0 | 331 | 331 | 15 | 19 | 55 | 18 |
| 208.78.167.3 - 0 | 331 | 331 | 16 | 20 | 29 | 20 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 67 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
As I've said before I'm not a programmist, but even this from US East looks interesting to me:
| ae2-0.NY5030-BB-RTR2.verizon-gni.net - 0 | 331 | 331 | 7 | 22 | 110 | 11 |
| L100.NYCMNY-VFTTP-245.verizon-gni.net - 0 | 331 | 331 | 5 | 9 | 118 | 9 |

Fed up with the terrible customer service.

I'm so fed up with Verizon's terrible customer service. My DVR started going out last week. I figured that now would be a good time to get the new 500gb DVR that all of the new customers get to have. After several long calls with "customer service" they said that I could pick one up from the local store (which is a 30 minute drive). So after calling in the morning to make sure that the boxes were in stock, I went down there. They refused to give me the newer 500gb DVR, instead giving me a 120gb DVR.
When I got home, I called customer service again three more times. The third time, the customer service agent put in an order for a new DVR, promising me that I would receive the 500gb box. Guess which DVR they sent me? The 120gb DVR!
Again, I called customer service, got hung up on, called back again and was unable to speak to a supervisor. They also claim that they have no control over which DVR they can send. That's so ridiculous.
I've had it. I pay waaaaaay to much and have been a loyal customer for over 4 years. I don't even get the 25/25 internet speed that I'm paying for. As soon as my contract is up I'm switching to Time Warner or AT&T. I know their customer service is much better, and at least I'll be able to use a faster wireless router.
Good Bye Verizon. You're way too expensive for how you treat your customers.
Solved!
Go to Solution.

October 2011
Wanted to add another set top box for a 3rd TV. So I called customer service and had them send me one instead of going to the FiOS store which in my area, which uses 2 gallons of gas round trip. I asked for the newer black colored box which is lighter and uses less energy. 2 days later, the package shows up at my door and low and behold, they sent the old large box instead. Surprised? So I called the local FiOS store in Spring Valley, NY since I couldn't get through to customer service on the phone that morning (perhaps because it was the day before hurricane Irene struck the NY area) and was told to just bring it up there. I wound up spending FOUR HOURS in the store as I was told they couldn't switch it out because it wasn't plugged in and activated! They made calls to different departments in an effort to straighten this out, but to no avail. I wanted to take the box and smash it on the floor in front of them! Unless I miss my guest, ALL cable boxes are tracked by their serial #, so why was there a problem? Because of a colossal design FLAW in the Verizon FiOS computer system that requires you to plug in & activate a box BEFORE you exchange or return it. Have you ever heard of anything so stupid in your life? So I took the old box home, took apart that part of the wall unit, replaced the existing HD setop box with the wrong one they sent, activated it, put the wall unit back together, took the box I've had for 4 years back, got the new design one, bought it home, installed it, and low and behold, THERE'S NO CLOCK DISPLAY! The excuse customer service is giving out for this one is that alleviation of the clock display makes the box use less energy. Just who does this company think they're BSing? I was in the digital clock biz back when digital displays first came out in the 1970's. These vacuum florescent types use barely any power at all to speak of compared to what the box consumes overall. They know the average consumer doesn't have the technical background I have to know better. Just another excuse so Verizon could save a buck or 2 on each box they buy from Motorola, As Porky Pig would say, "BADEE BADA BEDED THAT'S ALL FOLKS!"

Progams that work with Alltel and Suddenlink are no longer working with VERIZON (IRC)

I have worked this issue TO DEATH already and am getting FED UP!
I have been polite and nice and called customer support to get very short and not very explicit answers to this issue.
Complaint #1: When I call technical support and ask questions more complicated than " How do I plug in my computer?" they inform they are transferring me to TECHNICAL support. Okay so who did I call in the first place if not tech support.
Problem: IRC ( Internet Relay Chat) Is one of the main things that I enjoy doing online. Some do games, some do work. I do it all through my little IRC program. When I was with Alltel and had my little blackberry pearl. I could even get onto irc just fine that way. Getting on via a cell phone is kind of a pain. Small keyboard and lots of typing isn't my idea of that relaxing but.. okay whatever at least I could get on. Since Alltel became Verizon I was told to upgrade my phone to the brand new Blackberry Curve. Well now IRC didn't work. I upgraded to the LG Vortex. Now it works on my phone. So I upgraded my wireless card too and IRC worked just fine for a long time. NOW we are back to the same old same old.
For those of you not familiar with the program just wiki it. I have been told by NUMEROUS customer support reps that this program is not being blocked so this is the list of things I went through to make sure it was indeed NOT me or my computer.
Step 1: System restored before most recent updates to the last date that it was working.
NO GO
Step 2: Disabled firewall and virus software temporarily and even turned down my security on my browser
NO GO
Step 3: Re updated my computer and updated my firmware on my MIFI2200 card.
No go
Step 4-7 Called customer Support
NOPE.
Still waiting. I am paying for a service that is not providing. My entire family was with Alltel and is now with Sprint. I just keep asking myself why am I still with Verizon when all we ever do is fight. I hate to admit it to the kids but I think it's time for a divorce from you if we can't get this issue resolved. Before upgrading to these devices I even asked store reps if irc programs would work and they assured me " OH YES! With these new upgrades things will be better than ever!"
I realize to some this seems like not a very big deal, but when I am paying for a service so that I can come home relax, maybe take a few art commisions while chatting on irc and all the sudden I either can't use it or can use it when I couldn't before it's amazingly frustrating. I have taken my computer over to other people's houses to see if turning my security all the way back up as well as my firewall made a difference, but on any provider OTHER than verizon I can connect just fine.
Tell me WHY Verizon. Tell me why you either can't fix this.. or won't fix this.
Security issues? That's my problem. If I want to connect to a DNS server based program that connects via different ports.. that should be MY decision. You should NOT get to make that choice for me.
It's amazing I went to the customer support for IRC and they told me that Verizon doesn't allow you to use IRC. I have checked NUMEROUS boards and discussion forums only to have them tell me that VERIZON does NOT allow you to use IRC. However when I talk to Verizon they say " No it must be you.. " Well I am not taking that excuse anymore. I've done my share of work on this problem. Now it's your turn. Sorry to be rude.. but I paid for the mIRC program, and take artwork commisions over it as well. I probably pay more for verizon's service than I would with sprint (so says the rest of the family).
Please give me some real answers and real tech support.
Thanks for any help.

I choose option 3. The moment I talk to them about anything more complicated than the bare basics of getting connected they tell me they will transfer me to " tech support." Very frustrating lol. I always wonder who I was on the phone with prior to that because it says Tech support but clearly there must be different levels of their support lines. Sometimes I get someone who will talk and work with me, but generally I get someone who says " Okay I have down your issue and I'll pass it along.." then they hang up. However I have been transferred twice in one sitting from "tech support" to Tech support. So I dunno. I think they don't have an answer and so they run me in circles.

Anyone else fed up with the 14 day Policy, I am. Lets do something about it.

I posted this in the Motorola forums also and now that I can finally post in the Verizon forums, I’m posting it here too.
This phone (Droid Bionic) worked perfectly the first 14 days accept for one glitch where it toggled to 3G while in the same place and I called into Verizon and they said to take out the battery and SIM card and restart it and it seemed to work fine for the next few days, until the 15th day, past the return point. I wonder, do these companies try to stall us past the 14th return policy so they can lock us into new contracts and equipment?
Now after the 14th day the phone toggles from 3-4G all the time no matter where I am and disconnects me from the internet with I get an email notification. I call Verizon on the 16th day and they give me the canned rhetoric about the 14 day policy and that they will send me a replacement BUT can’t guarantee that it will be new, more likely it will be refurbished. WHAT THE ****. I just paid for a NEW phone not a used one and within 30 days they want to send me a used one…NO WAY IN HELL is that acceptable. The car lemon laws are better…you get a new one.
Well guess what, they tell me that THEY and Motorola are the ones that made these policies…SO, I’m here to ask everyone else that is also fed up with this **bleep** to lobby, boycott, raise hell if you have to, to get these **bleep** policies changed to at least 30 days, like any other product we buy in the USA.
It’s real interesting that the phone worked fine for 14 days and then it went to crap. If I want 3G I have the HTC Imagio that worked fine for many years and was still working fine when I got the Droid Bionic, I don’t need a new phone to get 3G. I think the manufacturer and Verizon are in this together, knowing that their products are built like {word filter avoidance} and won’t last past 14 days, thus the policy.
After 15 days of gripping to Verizon, they are having me purchase a new Droid Bionic (so I don’t have to get a used one) and will re-start my contract for 2 years, then when I send the crap droid back to them they will credit my account…this is doable, ONLY IF the new phone works. But it is a {word filter avoidance} hassle. We are the consumer buying YOUR product, we should be treated better.
According to Verizon, Motorola is coming out with a patch or software upgrade…sometime in Nov. that is supposed to FIX this **bleep** service.
Well Motorola, if it doesn’t, I’ll be under a new 14 day return policy until the last day of Nov. and if the “Fix” doesn’t work, I’m taking this worthless piece of crap back to Verizon and I’m going back to my 3G HTC.
You Manufactures need to get it right, OUT OF THE BOX, not have the consumer pay for the product, give them only 14 days and then have them locked into a 2 year contact then you fix the problems. That’s BULL**bleep**. And I hope others will join me in lobbying,, call your local TV news channel, boycotting and if we have to, raise hell with all these companies, like you, Verizon and all the other phone service and phone making companies to change the 14 day return policy like Srpint and AT&T...as the Verizon rep stated about thier 14 day policy.
If you don’t change your policies, when and IF I buy another product from Verizon, if it glitches even the slightest, instead of calling in for help and getting the stall tactic rhetoric of restarting this and pulling out that to make it work right to stall me past the 14 days, I’ll send the **bleep** thing back 50 times if that what it takes to get a product that works so I don’t get locked into the purchase or the contact if I can’t get something that works.
I am furious and I’m not going to stop raising hell until you and companies like you start taking better care of consumers like me that spend their money on YOUR products.
If this next phone I get doesn’t work I’m going back to my HTC 3G. And I’m not done with you people. I’m going to do whatever it takes though legal means to see to it that you and companies like you change your **bleep** policies and stall tactics to keep us locked into products that are crap.
And another note to add: In talking with some of the reps at Verizon, when I ask that an email be sent to me to verify the conversation and I get: “Well we can’t do that”, you are lying. I did have one of your reps send me an email. The fact that you won’t tells me that you are trying to keep our conversation off the record so it won’t come back and bit you in the behind later. Your big company with all its technology can’t send an email…{word filter avoidance}. Its not going to stop me from waging legal war on you for the crap you put us through.
This was my 2nd post on the Moto forum:
I have spoken with someone at Motorola and they invited me to send in my phone to them and then 5-7 business days after they receive it they would send it back fixed or replace it. However, they would not send me a loaner phone and referred me back to Verizon for that…NOT going to happen.
We the people made these companies successful and pay them good money for their products; they need to treat us better when it is THERE product that doesn’t work properly.
I also addressed the update issue with the person from Moto, they couldn’t tell me what issues it will address or when it would be released, only that it’s going to happen sometime in Nov.
That is why I say this: If it doesn’t work right out of the box and there is 1, even 1 minimal hick up, I’m sending it back 50 times if I have to within the 14 days and I’ll keep doing it until I get one that works or finally get fed up with crappy equipment and go back to my 3G HTC and to hell with Verizon’s contract and Moto’s equipment.
Also I have learned talking with the person at Moto that it is ONLY Verizon that has set the 14 day policy and has nothing to do with Moto. Another bit of incorrect info I got from Verizon, and I quote: “We have to abide by the manufactures policies they set and we cannot change the 14 day policy…OK so who’s lying here, Verizon or Moto?
Doesn’t really matter, we the people need to take action and put a stop to this outrageous **bleep**. How? By sending these **bleep** things back the minute they don’t work, within the 14 days unless they change it to longer, like at least 30 days and don't let them stall us with their **bleep** over the phone.
And two, if we do have a glitch that we have to call in about because the product doesn’t work, the time clock starts over but our contract count down time does not if we have to have it replaced with a NEW product or decide we are fed up with the crappy product and want to cancel it all together and go back to what we had, within the 30 day period AFTER the last glitch we called in about. If we can get them to change it to 30 instead of 14.
That will keep them and the manufactures of these products on their toes and stop selling us crap that they later have to fix. It should work out of the box and if it doesn’t 30 days down the road, there should be no issue in replacing it with a NEW product (NOT a refurbished one) and the countdown times starts again.
If any of you know some powerful political people, you need to ask them to start writing some new laws about this stuff unless these company’s police their own first and take care of these issues, but because they are making gobs of money off us, I doubt they will, so we have to force the issue and MAKE them do it though laws.
To add:
I'm not done with you Verizon. If this next Bionic doens't work and the update in Nov. does not fix it I'm sending it back and going back to my original HTC and canceling the NEW 2 year contract. Your CELL server is by far the best, the equipment is not. And I will not and should not be held to a 2 year contact if you cannot provide me with a product that works.
You really need to change your policies on your own before we the people make it a law. Take the initiative and make it right.
You want to be the best company out there, then don't follow Sprint or AT&T, be your own company and don't tell us on the phone that "All companies are doing that"...are you as lame as all the other companies out there or can you stand on your own and be the best?

Update:
The “CS supervisor” at Verizon still cannot arrange for me to take back $100 of worthless accessories if I send the 3G Bionic back…
So, as the last poster stated, I did cancel my other two lines with Verizon and went to AT&T (I’ll save $400 per year) and canceled my Hot Spot (a saving of $360 per year); A loss to Verizon of $1,236 per year, so I will recoup my expenditures if I send the current 2nd 3G Bionic phone back. I get 4 bars with AT&T and only 2 with Verizon at my location...hum...imagine that.
I may just be a little cog in the big wheel but if enough of us did this, and we should, it would get their high and might attention that we customers are not going to let them Lie to us or as the CS super said, “miscommunicate” pertinent information that effects our buying/spending decision and drags us out past the 14 day limit.
The final word on any update is that there isn’t one anyone can talk about or knows about, but it seems that all the techs at Verizon have the same problem with their droids; they activate the Airplane mode, then deactivate it and the 4G will come back. That’s all dandy unless when you get disconnected from the internet it closes out important things you were in the process of doing…isn’t that special. Very lame Verizon, very lame.
I’ve done a lot of research on Version’s Androids and it appears that ALL of them since they’ve been out have this same problem with the flipping from 4 to 3G and other connectivity issues…so it’s not a MOTO thing unless MOTO has built a problem product…it’s Verizon’s towers or signals etc. No one has figured it out and neither has Verizon or we wouldn’t have these issues.
And the "jargon" I get from Verizon that MOTO is being very “secretive” about the update is laughable...the real reason I believe they say this is because there isn’t one. Every other company out there in the tech world that knows what the problems are let people know that they are going to release an update and the issues they are working to fix…the “it’s a secret” is a sly way of putting us off because they don’t have any freakin idea what the problem is and how to fix it.
I will say that WHEN this Bionic works like it is supposed to, it is awesome. My biggest issue with this company is there deceitfulness and not telling us the true story up front and their lame 14 day limit...but I understand why that was put in place, their equipment only works for 14 days then takes a dump. So I doubt they will ever change it back unless they grow a pair and start selling good equipment that works out of the box.
They should be very up front about these issues BEFORE the customer signs on to a new two year service contract; miscommunications like these that have a bearing on money the customer is going to spend and contractual requirements they will be bound by…in other professional occupations, is considered a criminal offense and the sales people that commit this offense are dealt with by imprisonment and loss of licenses.
Why should Verizon be treated any differently?
So for future buyers, beware that when you sign on to a new 2 year contact and put out some bucks for this 3G Bionic, it will work sometimes but don't look to Verizon or MOTO for any solution, they don't have one.
Enjoy the phone, when it works, but expect significant problems that WILL happen regularly (flipping back and forth from 4-3G, disconnects from the internet when you get notifications or when it flips from 4 to 3G, battery not charging when you are connected to your computer, etc.), returning the phone will not fix the problem because the problem is not known to Verizon or MOTO. The techs will tell you do disconnect the battery, the SIM Card, get a new SIM card, restart and/or do a hard factory reset. None of this works.
And if you don’t want to get locked into another 2 year contact, understand that your 14 day count down starts the day they send the phone to you, not the day you activate it, so that means that you really only have 12 days to try it out before you return it the post mark on the fed ex return package cannot be one day past the 14th day or you will be on the hook. And don’t forget to also return the accessories to store before the 14 day marked on the receipt about 12 inches from the top (it is not in bold so look very close at the date at the top also) if you buy them at a Verizon store.
If you replace the SIM card, as I did, don’t let some rep that isn’t paying attention to your file notes tell you that your 14 day count down is later than sooner, they (the reps) get confused or whatever they do, but they look at SIM card activation and not when the phone was sent to you or for that matter when you activated it.
I’ve been under a lot of “miscommunicated” information from the start with my first 14 day 3G bionic so although I’ve done a lot of ranting here, I hope my information helps others not get stuck or at least you will go into this with eyes VERY WIDE OPEN.
It has been 2 years since I looked into any new phone and I was not aware of all the NEW scams, trickery and deceptions Verizon has taught their reps and supervisors to use on us, but it makes sense, their equipment is so faulty they had to figure out how to keep the money coming in.
DO NOT TRUST VERIZON to be helpful, they are there ONLY to lock you into contacts and stick you with equipment that they and their manufacturer cannot and do not know how to fix.

I am done with Verizon after 13 years.

When my husband started his new job it required him to provide his own cell phone with no allowance from his company. I had our usage reviewed and all the plans were explained to me. When I realized we were cutting it close I inquired about upping our minutes but the only other option was more than we could afford. I was told that alerts were available to let me know when we were approaching overages and that we could adjust the plan if it became necessary and those days would be prorated. Sounded great that is perfect I said. So imagine my surprise when we were presented with a $900 phone bill. My further surprise that during that time we were sent no alerts. But what really upset me the most is that during this time a plan became available that would have LOWERED our bill and not only were we not contacted to let us know in any way whatsoever when we asked why the answer was incredulous. First he said "well it has been advertised everywhere don't you read your bills?' Did he mean tThe online version of my paperless bill that could not even indicate which calls caused the overages tat did not connect me to a notification that said "Oh by the way we can charge you less and you can get more than you get now". I could go on and on but the botom line is that despite our efforts to make sure this did not happen no notifications of any kind was received, we are stuck with a bill we cannot afford to pay and despite the fact that we have had our phones with Verizon for over 13 years and 2 hours on the phone trying to understand how it happened the resolution we were offered was insulting and the customer service appalling. Full of contradictions, veiled ridicule and no desire to retain our patronage.
Since then I have checked with several family members and friends who are existing customers and not a single one was aware that the new plan was available and that it would LOWER all of their phone bills. Some of them by 50%.
Good luck with all of the new customers you get Verizon. This "old" customer is patiently waiting for her contract to expire so she can switch to a provider that does not require a contract. I hope the $900 was worth losing an "old" customer who finally reached her limit. You could have had a positive outcome and agreed to adjust our bill to what the new plan offers. Not only are we currently homeless and need our phones to keep my husbands job that pays the bills but we have 3 children who depend on every penny we have to keep them fed and clothed. Enjoy the profits you have made from this. I know I will not hesitate to tell this story to every Verizon customer I come in contact with and anyone who is considering your service. If I could avoid your outrageous contract cancellation fees I would be with a different carrier right now. It may have cost us $900 but I will make sure it costs Verizon much more as I convince all my friends and family that deserve better and that I have found options that are better.

ppagemurray wrote:
When my husband started his new job it required him to provide his own cell phone with no allowance from his company. I had our usage reviewed and all the plans were explained to me. When I realized we were cutting it close I inquired about upping our minutes but the only other option was more than we could afford. I was told that alerts were available to let me know when we were approaching overages and that we could adjust the plan if it became necessary and those days would be prorated. Sounded great that is perfect I said. So imagine my surprise when we were presented with a $900 phone bill. My further surprise that during that time we were sent no alerts. But what really upset me the most is that during this time a plan became available that would have LOWERED our bill and not only were we not contacted to let us know in any way whatsoever when we asked why the answer was incredulous. First he said "well it has been advertised everywhere don't you read your bills?' Did he mean tThe online version of my paperless bill that could not even indicate which calls caused the overages tat did not connect me to a notification that said "Oh by the way we can charge you less and you can get more than you get now". I could go on and on but the botom line is that despite our efforts to make sure this did not happen no notifications of any kind was received, we are stuck with a bill we cannot afford to pay and despite the fact that we have had our phones with Verizon for over 13 years and 2 hours on the phone trying to understand how it happened the resolution we were offered was insulting and the customer service appalling. Full of contradictions, veiled ridicule and no desire to retain our patronage.
Since then I have checked with several family members and friends who are existing customers and not a single one was aware that the new plan was available and that it would LOWER all of their phone bills. Some of them by 50%.
Good luck with all of the new customers you get Verizon. This "old" customer is patiently waiting for her contract to expire so she can switch to a provider that does not require a contract. I hope the $900 was worth losing an "old" customer who finally reached her limit. You could have had a positive outcome and agreed to adjust our bill to what the new plan offers. Not only are we currently homeless and need our phones to keep my husbands job that pays the bills but we have 3 children who depend on every penny we have to keep them fed and clothed. Enjoy the profits you have made from this. I know I will not hesitate to tell this story to every Verizon customer I come in contact with and anyone who is considering your service. If I could avoid your outrageous contract cancellation fees I would be with a different carrier right now. It may have cost us $900 but I will make sure it costs Verizon much more as I convince all my friends and family that deserve better and that I have found options that are better.
If you are homeless, how did you come up with 900 bucks for your cell phone bill? 2. If you are homeless, what bills are you guys trying to pay? Just curious. 3. If you are homeless, why do you have more than one cell phone? 4. What is this mysterious plan that saves 50%? I want in on this.

Fed up with dropped calls

I pay almost $300 a month for cell phone service and have been a Verizon customer for years but am very fed up with the amount of dropped calls I am getting in my house. It makes me mad that I pay a lot of money for a service that doesn't work. I have complained to Verizon about this and basically my option is to spend a couple hundred dollars on an "extender". I feel if they can't provide decent signal for me then they should provide the extender for free if they want to keep me as a customer. I'm wondering if anyone else has this problem.

Do the dropped calls occur inside the house or outside? Cellular service isn't guaranteed inside of buildings due to construction and surrounding terrain can weaken the signal strength.

Fed Up with FiOS DVR 7216 - Convince Me NOT to Buy a TIVO

My network: Mid Tier Internet, MultiRoom DVR on Std Def TV, HD STB (to share DVR), 2 basic STBs.
I can't tell if it's the DVR itself or if it's the way the programming comes into the house (i.e. bouncing around the internal network), but too often I get chop. The audio stream stays intact and live, but the video stream chops and drops maybe 5 to 10 frames per second making it really really painful when watching sports.
This happens on live TV, it happens on multiple channels, it happens on DVR playback when the DVR isn't recording something else, and DVR playback when the DVR is recording something else. And this is happening on the TV to which the DVR is connected (so I don't think it's related to multi-room streaming.) Specifically, it happens a lot and under a host of different circumstances.
I have done a few tests on the DVR playback side since I can control it. I am watching, I get chop, I flip back 10 seconds and play through the same time period again.... no chop. That tells me it wasn't recording it choppy, it was playing it back choppy, which leads me to conclude this DVR sucks. It can't handle the most basic function of a DVR - playback on the tv to which it's connected without any issues. A VCR would do better than this piece of junk.
I pay $20 / month for this DVR. If I have to shell out $300 for a Tivo XL and then pay the same $20 / month to get a DVR that works and doesn't chop up all my programming, then it's worth it to me. Oh, and don't get me started on how lame I think the DVR software is. When I pause a sporting event with virtually nothing saved on the DVR, I only get 10 minutes of pause? And then when it unpauses it takes me back to live tv instead of resuming from the pause? Absolutely ridiculous - it makes the thing completely unusable for my purposes. I don't know if this 1.9 software will make a difference, but I'm pretty fed up with this piece of crap DVR BOTH from a hardware and software perspective.
Can somebody shed any light on these issues or give me any reason to not ditch the FiOS DVR? Even worst, is there any indication these problems could be deeper rooted than the DVR? I would be REALLY **bleep** if I move to TIVO and end up with the same issues.

parsetdx wrote:
My network: Mid Tier Internet, MultiRoom DVR on Std Def TV, HD STB (to share DVR), 2 basic STBs.
I can't tell if it's the DVR itself or if it's the way the programming comes into the house (i.e. bouncing around the internal network), but too often I get chop. The audio stream stays intact and live, but the video stream chops and drops maybe 5 to 10 frames per second making it really really painful when watching sports.
This happens on live TV, it happens on multiple channels, it happens on DVR playback when the DVR isn't recording something else, and DVR playback when the DVR is recording something else. And this is happening on the TV to which the DVR is connected (so I don't think it's related to multi-room streaming.) Specifically, it happens a lot and under a host of different circumstances.
I have done a few tests on the DVR playback side since I can control it. I am watching, I get chop, I flip back 10 seconds and play through the same time period again.... no chop. That tells me it wasn't recording it choppy, it was playing it back choppy, which leads me to conclude this DVR sucks. It can't handle the most basic function of a DVR - playback on the tv to which it's connected without any issues. A VCR would do better than this piece of junk.
I pay $20 / month for this DVR. If I have to shell out $300 for a Tivo XL and then pay the same $20 / month to get a DVR that works and doesn't chop up all my programming, then it's worth it to me. Oh, and don't get me started on how lame I think the DVR software is. When I pause a sporting event with virtually nothing saved on the DVR, I only get 10 minutes of pause? And then when it unpauses it takes me back to live tv instead of resuming from the pause? Absolutely ridiculous - it makes the thing completely unusable for my purposes. I don't know if this 1.9 software will make a difference, but I'm pretty fed up with this piece of crap DVR BOTH from a hardware and software perspective.
Can somebody shed any light on these issues or give me any reason to not ditch the FiOS DVR? Even worst, is there any indication these problems could be deeper rooted than the DVR? I would be REALLY **bleep** if I move to TIVO and end up with the same issues.
Have you contacted Verizon support about your problem? Sounds like your STB is sick. So if you haven't let Verizon work the problem, you have an important step to take before you consider Tivo or any other solution.

My experience with Verizon - Horrible - here's why

I had been a customer with Verizon Wireless since 2008. During my time as a customer, service was just ok but I always had service at my home (home office) and at my corporate office. Two of the most important places I needed service. That was until November of 2013 when service at my home and office was no longer consistent or available at all. I had an Android phone so I asked my wife what her service was like in both places since she had an i-phone. She experienced the same service problems. My wife and I both tried to work with Verizon to resolve the issue. Verizon's response..."I see our computer shows service in those areas so there should not be a problem." My wife and I continued to explain to them for 2 months that yes there once was service and then like a switch there was none. I don't care what the computer says there is NO service. Verizon would NOT send someone out to verify service despite requesting them to do so. After 2 months of frustration Verizon offered a solution "you can put a signal booster in your house for an additional $40 a month." I did NOT want to pay extra money to restore service where I once had it. This was a change in service on Verizon's end which created a hardship in me doing business so after two months we came to an agreement that we may cancel our contract and would not be charged for the remaining 4 months. My wife and I canceled our service and went with another provider. Following the cancellation we received a letter in the mail stating that we owed early termination fees! I called Verizon stating that I was assured that I would NOT be charged these fees. Verizon reassured me that was the case and that we needed to wait for the official bill before they could offer the credits. Our bill came...I called Verizon regarding the credits...they flat out LIED and said we do not have any record showing we were going to offer you credits. It has been a constant battle since then and they have now sent my bill to collections. Fed up with dealing with this almost a year later and trying to repair the damage Verizon has done to my credit score I agreed to pay the bill with a "pay for delete option". Verizon's refused. The collection agency then sends me a letter for a settlement offer of 65% of the amount owed. Before scheduling the payment I called Verizon to ensure that if I accept this offer that they would report that the account was "paid in full". Verizon said YES they would report the account as paid in full. I called back and schedule the payment for 1 week out. I DO NOT trust Verizon due to the flat out lies and deceptive way they handled my cancellation so the week gave me a chance to get the "paid in full" reporting status in writing. Once I requested this Verizon back peddled AGAIN and said they would not send the letter and when I pressed the issue they stated that the account would be reported as "settled for less then amount owed". This is VERY different in the eyes of future lenders so canceled my scheduled payment. Verizon CAN NOT BE TRUSTED for anything that they say. They will LIE and delete notes on your account to get things their way. If you choose to (or have to) do business with Verizon get EVERYTHING in writing. I STRONGLY RECOMMEND YOU DO NOT DO BUSINESS WITH VERIZON! THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH.

I could not have said it any better VERIZON WILL LIE WITHOUT RESERVATION. THEY ALTERED RECORDS IN CONNECTION TO AN ISSUE I HAD WITH THEM, THEY LIED REPEATEDLY, I KNOW THEY HAVE FLAGGED ME AS A 'PROBLEM CUSTOMER' AND WHEN I CALL THEY ADJUST THEIR TREATMENT OF ME ACCORDINGLY. CALLS MYSTERIOUSLY DROP WHEN TALKING TO REPS, THEY MAKE ME HOLD FOR EXTENDED PERIODS HOPING I WILL HANG UP. NO OTHER COMPANY I HAVE DEALT WITH LIES AS OFTEN OR IN AS MANY WAYS AS THIS COMPANY. THEIR INSOLENCE ONLY HARDENS MY RESOLVE, IF ONLY OTHERS WERE PERSISTENT BEEDS TO CALL UT ALAS. SOMEONE SOMEWHERE NEEDS TO CALL THEM ON IT ONCE IN AWHILE.

After 10 years I am upset with Verizon

So here is my store,
In July my husband and I upgraded our phones to the ( At the Time New) Nokia Lumia 928. We were so excited to have something new until issues started to happen. Every couple of days my phone screen would freeze, because of how the lumia is laid out I was unable to restart the phone to unfreeze it. I would have to wait until the phone died in order for me to restart the phone. My husbands Lumia Had the issue of not wanted to download or update anything. After my screen froze for the 3 time, I decided it was time to call Verizon. Well of coarse we had to do a hard reset. Once this happen I was stuck on the "Loading" Screen for about 2 day ( that is 2 days with out a phone) until it died and I could restart the thing. A few days later The issue come back, Called Verizon wash rinse repeat. Finally they decided it was time to swap out the phone and try a new Lumia. So I am sending my Brand New phone back to get a " Certified Like New" Phone. All was fine for about a week before the issues arose again..... At this point I call Verizon ASAP let them know what was going on and Sadly they send me another phone. Now this cycle happens 4 time. My husband actually got fed up with his phone and went back to his old Iphone 4 until we could get this resolved with our phones.
Once the 4th swap was getting ready to happen, I asked if we could get a different phone all together. Having to get manager permission they decided that they would send us iphone 4's because it was equivalent to our Lumias, Well I just Laughed in the ladies Face and told her she was out of her mind. So she said How about the IPhone 4s, and again I laughed. So after a bunch of supervisors I said the only thing they could do for us was to send us a Samsung S 3 because Value wise they were equal. So I said Forget it and just took it.
Well in the mix of getting the new phone which had no back cover, batteries, or chargers, and sending our Lumias my husband brakes his screen. So we Pay $90.00 to the Insurance get a brand New Lumia to send back to Verizon. Now here is where my anger comes from....Well I just received our bill and its for over 900.00s ( normal bill runs 230.00) and my first thought is What??... so I look and see they charged us 649.99 because they didn't receive my husbands Lumia back, well the short store on that is they had the wrong ESN/MEI number no biggy. However if they charged us 649.99 for the Lumia, My first thought was there is no way the Samsung s3 with no battery, No charger, and headphones, and no Back cover is worth 649.99. After reviewing Verizons website, sure enough the Samsung S3 is 449.99 now thats a 200.00 difference. That means I could have gotten and Iphone 5, Samsung Galaxy S4, Moto X or Motarolla Max, and so on. So while im on the phone with the billing department taking care of this 649.99 charge I mention to them my feelings on this issues, Well the love Billing Guy transfers me to Tech Support in which that guy tells me there is nothing he can do and that I need to post my issue on this Forum......
What I am most made about it the money that I have lost in all of this.
Upgrading cost 150.00 x 2                                                             300.00
Cost of a battery x 2                                                                        80.00
Cost of a back plate x 2                                                                   10.99
Cost of a charger x 2                                                                        20.00
Plus the different in price on our phones x 2                                      400.00
                                                                                                      810.00
The worst this is , is now im out that money and there is nothing no one is willing to do about it. they told me to go upgrade my phone which again would cost me a lot of money....
They only thing I would like to see is either 2 brand new phones that equal $649.99 ( each) or $411.00 but sadly I cant get the billing or anyone to work with me. After being a customer for so Long apparently Verizon doesn't care about their customers much anymore. I think once my husbands and I's contract is up, we are going to be leaving Verizon but thats for another year and a half now......
Not to happy..
Ashley
>Personal info removed and minor editing to remove implied profanity<
Message was edited by: Verizon Moderator><

I have been with Verizon since they acquired Altel and they have the worst customer service I've ever seen! My 13 yr old's phone has been acting up since January and now she has no phone at all. Do you think they care? Of course not! They know they have the best coverage so they figure we'll all just stick around...I don't know about everyone else that I am seeing saying they are fed up and tired of poor customer service. I say it's time we all show them we WILL leave. I'm sick of showing them loyalty and never getting any back from them! I am so sorry you've been done that way, someone pretty much tried to force me into that situation last night I'm glad someone convinced me to just hang up and look at other options. Good luck!

MAJOR problems with Verizon

I have been experiencing a downward spiral in Verizon service. I keep calling in regards to an issue I have....when my husband goes to work in Sacramento, his phone battery power dies rapidly and his service is spotty, at best, if he even HAS service. This has been happening since the end of May. I was told that there were tower problems in the area, then told they are working on it, only to be told today that there is no information on it. I was also told that we probably have to report it to the owner of the building so they can put on a "booster" since there probably is no more tower in the area and that will help.
Over this past year we have also experienced times where the phone was just dead. NO signal, no text, no email, and when you try to dial out, dead silent. NO explanation for that, no refund for times we couldn't use our phone BUT still paid for the service.
Top it off with the fact that I actually did one of their phone surveys and stated all the problems, and they actually call back to see what happened. Unfortunately they left a message and no call back number. the call came from the number "tech support." When I saw they called again yesterday, I picked up the phone and said "hello." They hung up....obviously was hoping to reach my voicemail again.
Still no update today. Still issues with service. STILL NO ANSWERS or attempt to help out. SO.......looks like we'll be going to AT&T. I've been with Verizon for about 10 or so years...at least. I'm so fed up with this crap!
Anybody else experiencing the same type of thing?

I'm sorry to see that your husband is experience multiple service issues with his phone SharksChick! Based on the information provided, I can see where the phone would drain the battery quickly when he is at work due to structural interference as this causes the phone to constantly search for service and the battery can drain very rapidly. As mentioned in your post (a booster has been suggested), a Network Extender http://vz.to/WsPfmP in his work place will remedy the structural interference and the phone will not drain battery as fast because it will find service much faster. If the other issues noted (no signal, not text, no email, etc.) are all occurring at work, then all issues are caused by the low or non existent signal in his place of work. You are a valued customer and we don't want you to consider moving away from our wireless family, perhaps your husbands employer may consider a Network Extender http://vz.to/WsPfmP for the work place.
AntonioC_VZW
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Fed up with verizon

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