Fedex stole my phone again

Question

Firs off, sorry, I did not know exactly where to put this topic in.
Okay so, let me tell you this is the second time Fedex has STOLEN my iPhone.
The first time, a few years back, I sent my iphone 4s in to apple because I was having problems with it, well I wait a good while, untill I finally decide to contact apple about my phone, to see if they have shipped it back to me. Well at that time, they said they did ship it.. long story short, it was shipped to me the very next day they received it, somebody at fedex just "lost" my package, so Apple did an investigation and shipped me a new phone, I thank Apple for that!
Okay now, recently I sent them in my sons iPhone for repair, it was a phone I traded one of my cousins for ... it was from sprint, (she got it im assuming 2 years ago since it still had Apple Coverage on it), anyways,I just wanted it for him to be able to play games on it and add music too. Sp recently I noticed the WiFi wouldnt connect at all, it was just always "greyed out", so I submitted that to Apple, and was told I would get a package, where I was to send the phone to them right. Okay so as I did like the last time, I packed up my son's iphone 4s & dropped it off at the nearest Fedex Location, and got a receipt, since it says on the instructions to obtain a receipt, to prove u sent your package and what not. Okay well I check my tracking to make sure my phone got to Apple when its supposed to, it says "Delivered". Okay so I wait a couple days to see if the status changes on the Apple Website, and nothing, so I check my email to see if I got an email or anything, and I did! And I recieved an email saying that Apple received my box "EMPTY & UNTAMPERED WITH"!! How that happend, I do not know, all I can think of is that some one at Fedex stole my phone, AGAIN. SO I have been on and off the phone with Apple trying to figure this out, and the latest thing they have told me is "since we recieved your package EMPTY, you have to show proof of purchase" which is nearly impossible I think, because my cousin who i got the phone from, does not have access to her account, nor does she have the reciept to the phone.
My question is, so now what do I do? What Can I do?? I sent them my son's phone, and Fedex stole it, and Apple basically looks like they aint going to do anything since I dont have "Proof of Purchase".

Answer 1

Okay, I had to think for a minute, but I think I know what you're talking about, even if I can't help much. Maybe I'm mistaken, but does it start bugging you about making your payment, even though it's not due for a week or so? I'm not sure if there's anything you can do, but I have my payments set up to automatically be paid from my bank account every month, so I never get those alerts. I do understand how irritating it probably is because it's almost like they don't trust you to remember to make the payment. I don't mind being reminded, but once should be enough. I have most of the accounts I pay monthly set up to remind me a few days ahead, but that has always been an option I had to request and I was able to pick how many days ahead they reminded me.
Edit: I forgot that I do get one reminder, but it's to let me know they are going to be making the withdrawal from my account on a specific date, but they only send the one, so it's not a big irritation to me