Fee for early upgrade

A $20 fee for upgrading my phone early...can they figure out any other way to charge us for stupid crap??? I can just imagine how much profit THAT is...$20 times all the people unhappy with their phones...the thing is, they already have me stuck for another 2 years paying in to them, so it's not like I'm not already getting punished enough as it is!!!!
Tried to buy from Best Buy, but of course, vzn doesn't let them hook you up with your early discount. And the vzn rep at the vzn store told me that there were no iPhone 4s in stores for 500 miles around. I was like, umm I just came from Best Buy and they had them...idiot....

No, by this point, I had already tried a few times to go out and get the phone, so I decided I may as well just order it...besides, it's soooo much faster to activate on your own!! I don't really understand why it takes the store half an hour to activate when it only takes me 5 min at home...
And yes, I just bought the iPhone, and there is indeed a fee for "early renewal"....even though they dangle the discount out there. I guess that's what the "loyalty discount" would be if I waited til the end of May - I just wouldn't have had to pay that stupid fee.

Similar Messages

Eligibility for early upgrade

I want to check eligibility for early upgrade. I'm 6-7 weeks off my upgrade date but my phone is not charging properly. I have replaced the battery twice in samsung S4

Hi lorri999,
If you give our loyalty team a call on 1800222085 they can check that out for you.
Thanks,
Kevin

Looking for early upgrade

Hi I'm a Meteor bill pay customer since 2000 and am looking for an early upgrade I called into the dundrum branch and was told that meteor may offer and early upgrade if only 4 months remaining on contract I have less than 4 months left on mine

Hi Tj18,
Unfortunately it's not something I can advise on personally. However if you give our loyalty team a call on 1800567085, they'll be happy to look into that for you.
Cheers,
Kev

Any discount at all for earlier upgrade?

So... we have five phones on our plan. One of the phones, the "master" phone, was upgraded last year to a more recent version of the LG EnV (I think that's the name).
If I'm reading correctly, we can get zero discounts if we were to upgrade that phone to, say, a Droid, even if we also upgraded the plan to include a comprehensive data package. Is that the case?
Also, is there a customer support/sales chat function online? If there is, I couldn't find it. Help--I hate talking to live people!

Here's how discounted upgrades work:
For the primary line on a 2-year contract - You can upgrade at 12 months (which it sounds like you did), or at 20 months. When you upgrade, you sign a new 2-year contract, but you can upgrade again at 12 months from the start of the new contract. The annual upgrade forfeits your NE2 credit, and there's a $20 processing fee.
For seconday lines (the other lines on your family plan) - You can upgrade at month 20, with no NE2, but also no processing fee. If any of these lines are on a 1 year contract, they can upgrade at month 10. Every line has its own contract, so different lines CAN have different upgrade eligibility dates.
In your case, you may want to call in and ask about a current promotion that allows anyone with a contract end date in 2010 to upgrade to a smartphone at the 2-year pricing.
As far as the chat function, it comes up when a rep is available. Browse around the site for a bit and put things in your shopping cart like you're going to make a purchase, that usually makes it pop up for me.

Early Upgrade Fee

I got switched to Verizon via the Alltel buyout so I'm not really sure how all this works with Verizon. I have a BlackBerry Storm and want to switch to a Droid. I have had my BlackBerry for a year and a few months. I am about 6-8 months away from NET. I heard there is an ealry upgrade fee that I can pay and upgrade at sale price? Is this true??

Hi -
What you are referring to, I think, is the ANNUAL upgrade.
It is only applicable to the primary line on a family share, or an individual line, where the voice/calling plan is $49.99 or higher. (So your data plan does NOT figure in to the cost of the plan).
After fulfilling one year of a 2-year contract, you are able to upgrade at the 2-yr contract pricing. That will extend your contract out for 2 years from the date of upgrade. Since Verizon is letting you upgrade early, (one year into your two year contract) there is a $20 processing fee on top of the cost of the phone. When you do the early upgrade, you forfeit your New Every Two eligibility for two more years.
So, if you are the primary on a family plan, or have an individual plan $49.99 or more (WITHOUT the data plan), then you can upgrade now. If you have had your phone "a year and a few months" then you should be eligible in just a couple of months for your NE2 (if you are primary, or on an individual plan) so that would save you $30 - $50 plus the $20 upgrade fee that will not be charged if you wait. You are eligible 20 months in or 4 months before your contract expires.

Am I eligible for an early upgrade?

I bought a Droid Eris some time last year. It was right before the Droid X came out. I have 9 months left until I can upgrade, so I am wondering if I can upgrade early. Ever since the 2.1 Android OS update, my Eris has been messing up horribly. It freezes up randomly, my alarms go off for no reason at all. When I do want the alarm to ring, sometimes it doesn't. It's getting really frustrating to use, and I'd hate to have to wait 9 more months to get a new one. So, am I eligible for an early upgrade? I know there was an offer for an Early upgrade for a Droid X.

Does one of these apply to you? 1) Primary line on a Family Share plan? 2) On an Individual plan with a calling plan (the Talk or Talk & Text portion of your bill, no features/add-ons included) valued at $49.99 or higher? If so, you are eligible for an Annual Upgrade at exactly 12 months into your contract. You will have to use this upgrade directly with Verizon Wireless, either on this site or over the phone, and you will not be able to use your New Every 2 credit. You may have to pay a $20 processing fee, and you will sign a new 2-year contract.
If you are a secondary line, or on an Individual calling plan valued at less than $49.99, you won't be eligible for an upgrade until month 20 of your 2-year contract. If you are on a Family Plan, and another line is eligible for an upgrade, you can use their upgrade as long as they agree to having their contract extended for 2 years.

Why would you charge me $40 for a supposedly free upgrade?Have been a faithful verizon customer for years went in for myfree upgrade and paid for a iphone and protectve cover now I have to pay a fee for a free service? I will start switching my devices to

Why would you charge me$40 for a free upgrade? I chose a iPhone and paid you the difference plus protective cover, now you want to charge me a fee for activating a number I have had for years!!! I have been a faithful Verizon customer for years but I will switch companies when my contracts are up or I can get a buy out from another company, your free upgrade is not free and is a false advertisement as far as I'm concerned

However you had already stated you did not choose a "free upgrade", but paid the difference for an iPhone. So much for your "free upgrade". Additionally, I was not aware Verizon was in the business of giving away "free service"(s)?????? Purchasing a "free" or "reduced price" phone IS NOT a free service. You sign a contract in exchange for receiving that benefit. There is an upgrade fee along with that service you are contracted to complete or you will be charged an early termination fee(ETF), so this IS NOT a free service.
Yes, you have a choice to go with another provider which ALSO charges an upgrade fee OR charges you full retail value for your phone. So much for a "free upgrade" there.
AT&T = upgrade fee
Sprint = upgrade fee
T-Mobile = no upgrade fee but must pay full retail cost for the phone
For what it is worth, you would not have had to pay an upgrade fee had you simply paid full retail cost for your phone OR purchased it with Edge at full retail cost. Depending on your calling plan and data allowance, you may have even ended up paying less for your phone had you done so. That is why a little research before you make a purchase can go a long way.
I know it is cheaper for me to pay full retail for a phone than to purchase a discounted device in exchange for signing a contract.
Good luck with the new provider.

Early upgrade (one month) for wacky problematic phone, DENIED

Hello,
I have been a Verizon Wireless customer for SEVENTEEN years.
I purchased the Droid under a different line last February (2010)
around October the on/off button stopped working...
I was keeping it charged for weeks...and sliding it over for it to go on...
but it finally died and there was no way to turn it back on...
Verizon Wireless was nice enough to send me a REfurbished Droid.
This is a DUMB smartphone....if I get a text during a call, it disconnects the call.
A simple phone can handle this, mine can NOT.
I called Verizon in April and they said they'd early upgrade me,
but at that time I didn't know what phone I wanted, whether it be a smartphone or simple, maybe less problematic phone.
Well after dealing with my dumb phone and resisiting from throwing it into a wall from frustration (it has other problems too)
I called Verizon Wireless again .
They went through a 30 minute "typed script and troubleshooting"
then I was told the phone is problematic. well duh...I've been way patient while paying over $200 a month for this fantastic service for WAY too many years!
I was then given an order number, but told it needed to be approved by a manager.
48 hours later I was DENIED.
I feel like an a$$ being a loyal customer.
I was upping my contract 2 years, etc.
and they told me no...... denied. order cancelled.
I am feeling like being loyal is unappreciated.
I didn't think 30 days really mattered for an early upgrade.
I have no luck with Verizon phones either.
last phone I really liked that had no problems was a great light blue and grey phone, no flip,
that I had to give up when they went digital.
Had to be over a decade ago.
Man I miss that WORKING phone...only phone that EVER worked reliably.
thanks for the vent
shopping other networks,
feel like loyal customers do not matter to this company.

Man that would **bleep** me off too... I worked @ Verizon Wireless in their call center for about 3 years & that is not an uncommon issue.
I wish I could give you a solid answer instead of suggestions, but here's how I've seen people get their "early upgrade" approved...
First of all, you've been w/VZW for 17 years?!? With the same account?! I have NEVER seen a supervisor deny a month early upgrade for someone who's had service for 17 years.
- Call back & ask for a supervisor immediatly. Tell the supervisor what's going on & If you are still not happy with the results, escalate it to the supervisors manager.
- If you still have no luck, tell them you want to disconnect. They will actually say "okay let me get you over to a rep. that can close the account" & that person has special deals they can offer you & if it is really only a month or 2 early, they will totally push it though for you.
Good luck!

Early upgrade for broken phone?

Hello--I have an iPhone 5 that is due for an upgrade on 12/13. Neither of the exterior buttons (the top power button and the home button) work anymore, and therefore I cannot turn on/light up my phone without plugging it in to a charger, and I can never turn it off. Recently, I started getting frequent messages about an "Invalid SIM," where I can't make any calls, send texts, use internet, etc. without turning it off and restarting it. The problem is, I can't turn my phone off, so I just have to wait for the power to run out. I am a graduate student living on my own far away from family, and I don't have a land line, so my phone is my only source of communication, so it really worries me that I often can't use it. Will Verizon ever allow an early upgrade (1.5 months) for a phone that truly just doesn't work any more? If so, how do I go about this? Thank you so much for your help!

Unless they start a new promo the answer is no. If you're having SIM issues get a new one.

Support gave me an early upgrade and ordered phone for me. Card was not charged, no conformation e-mail...Nothing?

My Samsung Galaxy S3 has been broken for about two months now. The lock button is broken so my phone shuts off and won't turn on for hours, it just vibrates. My phone sometimes has absolute zero service, while my boyfriend had full bars. So, I called support and they gave me an early upgrade, I told them I wanted to get the HTC One M8 and in what color, they told me how much it would be and said it would be confirmed Sunday and would be shipped Monday. Well, it is now Monday night and my card has not been charged, I have no e-mail from them, and online it says I have ordered a new device for my current phone so I don't have an upgrade, but I go to my receipts or documents and there is nothing?
I need my phone and I've tried calling support, but my phone is broken....

Hi Adrela!
I'm sorry to learn about your device! I'm glad you are getting a new device so you can enjoy our service again! Were you given an order number? You can check http://vz.to/1ppeDLI to check the progress of the order?
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

Upgrade fee for iPhone 6

You're going to pay an activation fee then an upgrade fee of 30 2 years later at verizon.

I find this whole thing to be ripoff as well.. I have 3 iPhones (a 3g, 4 and 5) on 3 lines and 10GB of shared data, unlimited talk/text.My 3g has out of contract for 2 years, my 4 has been out of contract for 6 months, and my 5 is almost out of contract. I pay $145.00 plus tax p/m so it comes to $157.00 p/m. I wanted to upgrade my 4 to a 5c (cause that was the cheapest iPhone that wasn't refurbished. I did an online chat with two representatives.A. The first one said I would lose my mobile share value discount if i upgraded with a 2-year Contract, so I would be paying $25 more per/month if upgraded that phone. B. The next rep said, no I wouldn't lose any discount, cause i was eligible for an upgrade with a 2-year Contract. C. So I called AT&T today on the phone and the Rep said yes, i would lose the discount if i upgraded to the 2 Year Contact. She said I would pay an extra $25 p/m. She then tried to convince me that ATT Next was cheaper overall. (Sure it is!) She then sent me a link to an online ATT Next vs 2 Year Calculater... (Screen Shot below).
After pulling up the iPhone 5c (which is valued at $450.00 on ATT Website), if i did a 2-Year Contract the phone would cost me (with "ACCESS" fees) $1000.99!!!! What a freaking RIP-OFF!
And with the Next Program (24 mo) it would cost $720.00, so still $270.00 more than the cost of the phone. What the heck is going on???
So to finance the phone through ATT it would cost me more than 50% more than the retail value of the phone, and to do a 2-Year Contract it would cost me 100% more than the retail value of the phone. Seriously???So where is my Upgrade Eligibilty?
Wow, seems like the only option then is to buy whatever iPhone you can afford directly from Apple, and then get the family plan with lowest amount of data you can deal with, in order to actually pay a reasonable monthly charge...
My head is spinning looking at the online Calculator. I've been with ATT for probably 7-8 years now, never had this kind of issue with them, since this NEXT non-sense came around.
AT&T has jumped the shark!

Early upgrade for device?

So, I've been finding some contradictory information on this subject and I figured this would be a good place to ask. First, my story:
I've got a Samsung GalNex, and it's due for an upgrade June 3rd. Normally, this would be fine and dandy, but I'm actually leaving the country for two months on June 4th. Thus, if there's any problem with the new phone I will have zero time to fix it. I'm a bit gunshy of just rolling the dice because I've been suffering from the reception issues that apparently have plagued some GalNex adopters, and I'd rather not just rush in to another phone without that 14 day grace period on my side.
If there's any way I could upgrade early, that would be a tremendous help; Verizon has done right by me in the past, and I'm hoping they'll do so again. I'd really like to take care of this sooner rather than later; I've got a lot to deal with in the immediate lead up to the trip, and I'd rather not spend my last week in the States (during which I also have to work) running around trying to get this sorted out.
Thanks!

I can definitely understand where you are coming from with all of this, Enki. While we do not have early upgrades, we can see if there are any available options or promos that may help out. I have sent you a Follow request. Please accept it, and send me a DM so I may assist!
NicandroN_VZW
Follow us on twitter @VZWSupport

Early upgrade for secondary line

I was hoping maybe somebody could shed some light on a few questions I have about the whole "early upgrade" deal
For starters, I am a secondary line on a family share plan with 4 other people. I am the only one who has (and will be getting) a smartphone. Will I be able to upgrade to the Droid X early even if I'm the only person out of 5 who gets a smartphone?
Also, I am listed as an "Account Manager" in the "My Verizon." Will the holder of the primary line need to be at the Verizon store to sign the new contract, or does my "account manager" status make me eligible to sign the new agreement?
Lastly, could the holder of the primary line wait until September (when all of us are actually due for an upgrade) to upgrade his phone and still be able to use his NE2 credit?
Thanks in advance for any help.

Hi. I understand that you have questions regarding upgrading your phone and I can certainly help you from here. In order to check to see if you have an early upgrade available, you can check the primary number on the account to see if it is eligible. Only the primary number gets an early upgrade. You can always order the phone on that number when they are eligible because when you receive the phone, you can activate it on the line you want. You can check to see their upgrade eligibility by going to the "Shop" tab within your account, go to "Wireless" and click on the "Upgrade to new phone" option to check the dates for all of your lines.
If you are registered as an account manager online, you can login your account to order the phone, the account holder does not need to go to the store to sign a contract. If you are classified as an Account Manager, that does make you eligible to upgrade phones on the account.
Yes, if one of your lines are eligible for an upgrade, you do not need to upgrade now. You can wait and still get your discount.
Please let me know if you have any other questions.
Thanks!

Stories about early upgrades for the Droid Bionic.

Hello,
I have been searching for stories about the Bionic for a while, and I have seen a couple pop up that say Verizon is offering early upgrades to *SOME* customers.
http://www.gizmocrunch.com/mobile/8185--verizon-iphone-5-htc-vigor-nexus-prime-motorola-droid-bionic
I have been a customer of Verizon for a little less than two years. I am still using the OG Droid, and it is starting to bogg down quite a bit and freeze/crash randomly, so getting a new phone is one of the top things on my list. My upgrade discount is up on 10/25/11, but seeing that the Droid Bionic is going to come out Sept 8th (little more than a week), and seeing that Verizon is offering early upgrades to certain people, I was wondering who exactly GETS these early discounts. Reading the articles apparantly Verizon sent emails out to some people, but I haven't gotten anything about it.
So are these articles correct? If so, who exactly CAN get the discount? And will I be able to get the phone when it comes out?

This promotion, although recently released, doesn't necessarily pertain to the Droid Bionic alone. Verizon sent out thousands of e-mails to customers that have never owned a smart phone before and fit various other criteria. The promotion allows you to upgrade from a basic phone to a smart phone early if you wish to do so. The promotion also entitles the customer to a $100 rebate in the form of a Visa gift card if they mail in their old basic phone as well. Hope this helps.

O2 not doing early upgrade for 3GS like they did the 3G

Bit of a shame. Not surprised given the prices. Very expensive

Given the mediocre mega pixel hike (well scrape might be more accurate) and of course your compass! very handy these days :o) is the price worth an early upgrade?
I'll see out my 3G contract and then look at the competition. There are other offerings out there that do more than iPhone as far as feature set goes (ok they don't have the app store, but get an iPod Touch and use that instead of the iPhone and get a more feature rich mobile with say an 8 or 10 mega pixel camera and Bang and Olufsen sound for example - think Samsung Beat).
Might be cheaper to think about the 3G S Pay As You Go option and using that handset on your existing contract. Then you will qualify for a very nice reward this time next year as you will be out of contract

Fee for early upgrade

Similar Messages

Maybe you are looking for