Feedback for forum: WAP4410N lock ups - how we fixed!

Question

Hi All,
Our organisation struggled for the past 12 months with 6 x WAP4410N devices in our small office environment - configured as access points, same ssid, separate channels, no interference. Our errors consisted of:
1. Random lockups, up to 3 times a day - requiring reboot to fix
2. Not passing on DHCP requests - requiring reboot to fix
3. Some wireless devices unable to ever make a successful connect
Over this 12 month period we upgraded firmware, last  being 2.0.5.3, applied tips from this forum, and also opened cases with Cisco - we ended up resorting to 4 reboots per day for each device to get some productivity out of these access points.
Start of this month we contacted Eric Moyers, Cisco Engineer who monitors this forum, who assisted with opening a new Cisco case. This case was escalated immediately, beta firmware provided and tested, feedback provided as still same failures. Cisco then provided the option of full refund on all 6 devices which we accepted - provided proof of purchase (original invoices). We then purchased 6 x WAP321  inconjunction with advice from Eric - slighly more expensive than the WAP4410N, however we could have gone with WAP121's.
10 days ago we implemented the WAP321's, configuration so simple, and have had absolutely 100% trouble free success - no lockups, dropouts, refusing connections and every wireless device we have successfully connects.
I hope this information can help those of you who struggle for resolution of WAP4410N  issues - raising a case is easy with Cisco, testing by Cisco support quick, refund painless and deployment of WAP321s simple. My management is extrememly happy with the outcome. If you want to contact Eric you will see his regular posts here and he even lists his direct email address.
Kindest regards,
Dale Bentley

Answer 1

Hi,
First of all thanks to all for the help, and CJLittle...LMAO !  My car is a Scooby and a nice blue paint job !  Believe it or not they assured me all this would work.. I bought it in one package and even questioned it.  Also to be fair up until then they had always been very good... shows they have no zero about 3200XP 200 fsbetc...  When I went back with the power supply and told them they changed it out and let me off on the extra money it should have been.
The crashes are as follows :-
[list=1]
Locks up after random amounts of time in games, sometimes dont even get to load it up at all, other times I can play 2 hours.  When the games lock up usually there is a high pitch squeal and can only get out of it by reset or power off.
I cannot install Zone Alarm Pro or Agnitum Outpost are 2 anyway (there are others) these just come up with the installer screen and hangs there, I have to go to Task Manager to close them down, unlike the lock up in games.
The cooler is the Coolermaster Jet... and the temperature is more than acceptable (right now is 44 C) so I cannot see that at all being a factor.
leds are on on the d bracket when it locks, I did not know of this function and will check it out. Thanks for that tip.[/list=1]
Question from me: would the 2700 RAM cause these lockups ?  I would have thought it would just not work at all ?  If this is possible then I will go and change out the RAM as tuning it down to 166 (if it is possible) does not appeal to me !  But yes it may show what the problem is.
Thanks again, will see what happens...