Feild name : null. unknown error / Unable to check..... Store is temp...

Ok I bought a movie a few days ago and couldn't download it, System told me to try later. Ok no biggy. I log on the next morning and try again to get the message Unable to check purchases Itunes store is temporarily unavailable. Its been almost a week same message but the store works fine I have bought 2 albums and they downloaded fine. I get the bill for the movie today try to use the "report problem" link and im told Feild name: null. unknown error. Same thing when i try to log into view my account.
I call apple support to be told that all support for the store is online only. Here is where i get a bit mad. If your online support wont let you login how can you get support?
I have restarted, turned off and back one, deleted itunes and reinstalled. I've deleted the keychain and had it rebuilt. For a product thats advertised to "just work" it isn't working as intended.
< Edited by Host for language >

Hey, I feel your pain...I've been going through this all evening long...I keep resetting my password and then 2 minutes later it doesn't recognize my password and I get the same weird message that you get....Ive sent a message to their "support" lets see how quick they get back to me.....
If anyone has gotten a reply from Apple letting us know the problem ,please let us know.

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