Few 5DmkII RAW files do not open with Aperture, but OK with other software

Hi, I have two RAW files which I cannot import with Apple Aperture. The files open fine with Canon Digital Photo Professional, Raw Photo Processor and dcraw (and with various programs on my Windows 7 laptop) and I'm able to create TIFF files from the RAW files with every other software.
Detail about the files:
A. they are two first frames of burst (used auto bracketing, which takes 3 images in burst mode, to create HDR image)
B. there is nothing strange in the files, they are normal RAW files and file size is normal as well (other 28.4MB and 32.7MB)
C. both files process OK in above mentioned softwares and there are no blocks missing from created TIFF images, also preview JPG in the RAW file is OK
D. Mac OS X Quick view (press spacebar in Finder) and Preview do show these two RAW images well (I assume they use the embedded JPG image)
I have installed all the updates available in "Apple icon" -> "Software update..." function. Therefore I have Apple Aperture version 3.0.2. Computer is MacPro:
Model Name: Mac Pro
Model Identifier: MacPro3,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.8 GHz
Number Of Processors: 2
Total Number Of Cores: 8
L2 Cache (per processor): 12 MB
Memory: 12 GB
Bus Speed: 1.6 GHz
Boot ROM Version: MP31.006C.B05
SMC Version (system): 1.25f4
How I can submit the files for Apple to create fix? I searched for Apple Aperture support but there is only this forum, no email address or anything. Do they read this forum?

Some clarifications and answers to your questions:
First to Tony Gay:
I try the feedback later today even they claim "Please know that while we do read these submissions, we cannot guarantee a personalized response.", which is original reason why I'm why I wrote this question here. The url you provided did not work but this should:
http://www.apple.com/support/feedback
This is not relevant to sRAW files, I did not change the between camera taking automated bracketed shots the image format for 2 shots to sRAW and took 3rd with RAW, that is not even possible.
I have copied the images from card to hard drive, not trying to read from the card itself. However now you mention tried also from card = exactly same result. Tried desktop (different HD) and external USB and external eSata, all same result.
Get info doesn't show anything wierd for the images. All other 192 RAWs from same shoot were imported with exact same methodology (as well as 60000 images before that).
Then to gosuk2:
There is no HDR setting in camera, I took the images FOR HDR, but did not use any specific setting, just used 1 1/3 stop bracketing and 2 second times when camera automatically takes 1 1/3 underexposed, correct exposure and 1 1/3 overexposed image (the order of images can naturally be changed via custom function in camera). All this is unrelevant since I shoot quite often HDR with this method (=more than 500 images each month) this way and they have always been fine before these two images.
I see the files in import panel and I the don't use import dublicates setting so that doesn't affect the situation (why it would, Aperture things files are broken).
Again HDR cannot be combined in 5DmkII, it's just automatically shoot 3 bracketed shots.
No I don't get same result no matter what I do, it's just these two files. My other ~5000 HDR bracketed RAWs are importing fine as well as all burst/shots taken in continous shooting mode.
I'm very aware how stacking of images works, but I do not understand relevance to this issue. I can not import the images at all to Apple Aperture, after importing all images Aperture displays dialog saying that following files could not be imported to Aperture, then displays list with both of these files in the list and gives possibility to locate the files in Finder.
I have used Aperture since version 1 and I have 70000 images imported successfully to Aperture. Earlier I have seen this dialog "Aperture could not import image" only after hard drive/card failure. However then images cannot be used in Canon's DPP (Digital Photo Professional) or any other RAW software - now the problem ONLY EXISTS in Aperture all other RAW converters are able to open and process SUCCESSFULLY these images.
So I'm not whining that Aperture is not good, but if it starts to work only part of the images in future and I have to process rest of the images with Canon DPP (that program is really lousy on usability standpoint) then I'm not so happy with Aperture anymore.
Will report here if I get any comments back from Apple through the Feebback tool.
Message was edited by: vahonen (due to forum software replacing words like s u c k s etc. with ***)
Message was edited by: vahonen

Similar Messages

D600 raw file could not open in Aperture, but ok in Preview

I import D600 photo to my Aperture library all photo are in RAW format, but some file (almost 1-2 out of 100) could not view in Aperture, which show "Unsupported Image Format", but which could open in Preview, I try to import those file again and I got the same result, could someone help me.

I am using 3.4.3
I think it not my card or file problem, cause if I import the photo to the library using iPhoto it will not have this problem
I have try to import the same photo to my library using Aperture and iPhoto, Aperture will always have one or two picture could not view, but when using iPhoto import the picture it is zero problem and also Apterture could view those pic which using iPhoto import.
Therefore I think the problem should be Aperture itself.

I have just purchased a Canon 7d Mk2 but the raw files will not open in Cs5 and downloads of Adobe Camera Raw 8.7 will not install. What can I do?

I have just purchased a Canon 7d Mk2 but the raw files will not open in Cs5 and downloads of Adobe Camera Raw 8.7 will not install. What can I do?

Alternatively, install & use RawTherapee instead to develop your raw files instead (free and open source).
http://rawtherapee.com/

Raw images are not opening in photoshop nor tiffs with light room adjustment

raw images are not opening in photoshopcs5 nor tiffs with light room adjustment from lightroom3. need help have client dead line for today and monday..please help. thank you nancy

I am too tired to go through all this again with an other forum, I also do not have the time, I must hand in my images monday morning...I will wait till you get back to me...it 8pm brussels time..I will continue working in capture one in the mean time... and hope you can find the answer...thank you for you help. sincerley
nancy

I just bought the Nikon D750 and my raw files will not open in CC Photoshop. Is anyone else that has this camera experienced this problem?

I just bought the Nikon D750 and my raw files will not open in CC Photoshop. Is anyone else that has this camera experienced this problem?
My Photoshop says it is up to date, but I am hoping that since this camera just came out, Adobe will have an raw file update soon.

DNG Converter is FREE. Yes, really. No subscription needed.
- Baloney, NOT FREE, it's a proprietary software, not open AT ALL, see Legal Notices, so stop trying to distort the truth here.
Camera Raw (& DNG Converter) 8.7RC has been available since 2nd October, and opens D750 files in Photoshop & Bridge (& Lightroom using DNG Converter).
Adobe Photoshop Camera Raw 8.7 Release Candidate | digital camera raw file support - Adobe Labs
- Still a cumbersome process for this of us that PAID for software and support, the whole point of this discussion is to implement this directly on LR, so we, the PAYING users don't have to waste time doing a useless process that could be EASILY AVOIDED ig Adobe released updates as they are needed, or if they OPENED THE SOURCE CODE so the community could do it.
Adobe created DNG, which is a well-documented backwards-compatible format, which is free for any manufacturer to use.
See here for manufacturers who do (it's an old list, but you get the idea):
http://www.barrypearson.co.uk/articles/dng/products_cameras.htm
- Really? Did you actually read the site? It has PRECIOUS information that illustrate my point: Adobe DNG is an attempt to stop the OpenSource community from achieving the goals of OpenRaw, which is TRUE OPENNESS, Again, Adobe is trying to get manufacturers to PAY LICENSING so they use a PROPRIETARY FORMAT that will HOLD CUSTOMERS on a PAID platform. OpenRaw is he answer for a true competitive environment.
Ask yourself why other manufacturers don't use a documented backwards-compatible format.
- Easy, because they are lazy and want kick-back. The SAME answer that I (and the entire OS community) would give if you asked about Acrobat or MS Office.
If you use a particular piece of software as your main tool, and you buy a camera which isn't yet supported by it, it's your problem. There is an expression used in the industry:
"Poor Planning on your part does not constitute an Emergency on my part."
- I agree here, it's MY PROBLEM that I decided to have a better product, it was my choice. I can still use OS Tools, which will be what I do moving forward, and about that expression, that is EXACTLY why Adobe will keep loosing customers, because the sense of urgency to help who pays their bills is inexistent. You are correct, why should they rush something so simple to help a customer right? Screw the customer... Thanks for making my point...

I bought a Nikon D810 and the RAW files will not open in Photoshop 6. Can anyone help me?

I bought a Nikon D810 and the RAW files will not open in Photoshop 6. Can anyone help me?

You're welcome! It's usually CS5 and below that has the ACR update problems.
What counts is that you are back in business.
Gene

Some Canon CR2 RAW Files Will Not Open In Elements 8

I use a Canon 7D DSLR. Up until 30 minutes ago I never had a problem opening Canon CR2 RAW files in Photoshop Elements 8.
Some files still open others do not. I can think of only one thing. I was shooting a large number of frames and reduced the RAW Image size down from RAW Large Only to RAW Medium with Small Jpeg to give me more room on the Compact Flash Card.
The Large RAW only CR2 files open fine in PSE 8, the Jpegs open fine, but the smaller sized CR2 files will not open and I get a wrong file type message in PSE8.
Any ideas why this would happen? I suspect it is a function of the camera setting, but all RAW files download as CR2 files.
I appreciate any guidance in this matter. Needless to say I am resetting my camera back to Large RAW files only.
Alex

ACR 5.x only supported full-sized 7D RAWs, but ACR 6.x supports 7D mRAW and sRAW, so just update to the latest version of the plugin, following the PSE-specific instructions:
http://www.adobe.com/downloads/updates/
sRAW and mRAW files are not RAWs because the camera has already demosaicked them to RGB and encoded them as lossless JPG.
Here is technical information on the reduce-sized RAWs:
http://lclevy.free.fr/cr2/#sraw

D800 RAW files will not open in Photoshop CS6

I have just installed the CS6 upgrade to Photoshop CS4 Extended, but now the software will not read the RAW files from my D800.
I have followed Adobe's instructions to check that I have the correct RAW plug-in (7.0.0.308) which I have. I have uninstalled the software and reinstalled the software without success. I do not want to convert my RAW files into DNG files, so I have ignored that step.
The 'Open in Photoshop' instruction in Lightroom 4 does not open my D800 RAW files either, although the files can be opened in Lightroom 4 OK.
Any idea what the problem is?

Brilliant! ACR 7.1 Beta allows D800 RAW files to be opened within CS6 and it also allows Photoshop 4 to open D800 RAW files in Photoshop CS6.
It says that the Beta version will expire on 30/6/2012 after which it will keep advising on a daily basis although it will still work. Any idea, what happens next? Does Adobe issue a proper ACR 7.1 and distribute it as part of the update service?

RAW files will not open in Elements 8

I downloaded and installed several actions for elements8 this afternoon. I also downloaded a couple intended for photoshop that were self installing. I clicked on landscap_and_sky_action_by_fcpr,rar. I thought It would open and I could install the action like the others. Apparently, it self-installed as if\t was supposed to( just in the woring program.) Some little time after that I tried to home a new RAW file downloaded from my camera. I got the error message, cannot open (file name and full path) because it is the wrong type of file.
I have tried to open the raw files with file open and file open as specifiying that the file is a raw file.
I also tried to open an older RAW file with the same results (previously open before today.)
This is the first time I have had this problem. I have been using RAW files for the last year and half without any problems.
My best guess is that rar file corrupted a file somewhere, but I have no clue where.
lastly, I uninstalled elements 8 and reinstalled it. Same problem. I did note that when uninstalling elements, it does not erase the directories and many of the files. I have hestiated doing that as I have a massive set of photos in the Organizer, have updated the RAW Camera database (worked fine after that) and added several features (effects) to elements.
Any suggestions on a fix.
Ed

I removed the pior ACR and renamed it in case I needed it before installing the new one. The new one has been working for a year+ without any problems. This is a brand new problem.
I think I have found the problem. I installed Optikverve's Vitural Photographer yesterday. I thought it was a stand alone like the studio. I found that it installed inside Elements. That was just prior to Elements starting to refuse to open RAW files. Everything else (that I have checked ) seems to work fine. That says to me that program is the problem.
I have just finished a negative virus scan on the computer and I am getting ready to back up Organizer to an external hard drive. I am going then to remove Elements and wipe out out the files and directory structure that remains. I will then install Elements. That should put it back at "as new" state. I will have reinstall the new ACR files and the other addons. At least, it should work again. (I hope.)
Ed

Sony raw files will not open in PE5. Help!

I have a Sony alpha 350 DSLR. When I shoot raw files (.ARW), Photoshop Elelements will not open them. I get a message that says it's the wrong kind of file. The Adobe plug-in that came with the camera's software does not work. I downloaded the most recent Camera Raw plug-in for PE5 from Adobe (4.5), and it does not work. Adobe customer support told me they no longer service PE5, and sent me to this forum.
How can I get PE5 to open Sony raw files?

Thanks for the quick response. In Photoshop Elements 5.0, when I click on
the raw file stored on my hard drive, a small message box comes up with a
white X in a red circle and the message "Cannot open
because it is the wrong type of file."
I am not sure if I installed the plug-in correctly. There were no
directions except how to unzip it and save it to my hard drive. The icon
shows a blue electrical plug and reads " Camera Raw .8bi, 8BI File, 10,634
KB" When I click on it, it opens Photoshop Elements, but it still gives me
the error message when I try to open a raw file.

Nikon D5200 raw files will not open in PSE 11

I recently purchased a Nikon D5200 and I could not open the raw files in Elements 9. I downloaded all updates for Camera Raw and it still did not work. I found a question/answer with the same problem and it recommended updating the DNG Converter or purchasing Elements 11. I did both and I still get a message that my camera model is not supported by the Camera Raw version I have. I verified per the website it is supported. Why can't I open my files?

Nikon Transfer V1.x corrupts newer Nikon camera images as far as reading with Adobe software. ViewNX2 should be ok, as long as it’s the newest version.
Can you upload one of your non-working images to www.dropbox.com and post a public download link for it, so others can try, and see if it works on their systems or not? This would help narrow down if it is something wrong with the Adobe software install on your computer or something wrong with the image data in the NEF, itself.

Raw file converter not opening automatically in Elements 12.

I have upgraded my Elements 9 to Elements 12. I used to be able to open a raw file directly into the raw editor in Elements 9. With Elements 12 I click to open the raw file with Elements 12 but Elements opens into the basic editor with no picture opening. I then have to select Open Camera Raw from the file menu and select the photo again. The photo then opens.
Is there a setting i can change so that elements 12 opens directly into the raw editor?
Thanks.

There is no so such thing as "Open Camera Raw". Look again; it's Open in Camera Raw, which is for jpegs and tiffs that you want to edit in the raw converter, not a way to open the raw converter itself.
So when you double click a raw file in the finder, what happens? And what camera are these files from?

Nikon d5200 raw files will not open in PSE 10

I am currently using PSE 10 and have just upgraded my camera to a Nikon d5200 from a d5100. I cannot open the raw files for the d5200. Do I need a more up to date PSE or can you suggest which plug in update I require.
Thank you

Sorry if it's in the wrong place but I have not used this bofore and thought it was going to costomer service person. If yo tell me how to delete it I will.
Thanks

I have Photoshop Elements 12 and the new Canon 7D mark II. My RAW files will not open.

I have already downloaded the plugin 8.7. I ran the exe file, an it still doesn't work. Am I am going to have to buy Photoshop elements 13 to get my RAW files to open? If that's the answer, I'll do that, but I just want to know for sure before I buy it.
Thanks

Hi,
Camera raw 8.7.1 is not supported by Photoshop Elements 12.
You need to upgrade to Photoshop Elements 13 or you could use the Adobe DNG converter.
The DNG converter is a standalone application which can take the CR2 files and convert them toDNG files. The DNG files can then be processed by Photoshop Elements 12. This does add an extra step to your workflow though.
See
DNG Converter 8.7
Mac – http://www.adobe.com/support/downloads/detail.jsp?ftpID=5858
Win – http://www.adobe.com/support/downloads/detail.jsp?ftpID=5864
http://www.youtube.com/watch?v=0bqGovpuihw
Brian

Canon 70D Raw files will not open in Elements 11

My canon 40d camera works with Element 11 in raw.....upgraded to a 70d only to find that it wont open with raw...any chance there will be an update soon for this popular canon 70d.

The EOS 70D was first supported in Camera Raw 8.2 (the Adobe plug-in used by Elements to process Raw files) which is only compatible with Elements 12 and later.
http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html
http://helpx.adobe.com/x-productkb/global/camera-raw-compatible-applications.html
Options:
Upgrade to Elements 12, or
Download the free Adobe DNG converter, convert all the Raw files from the 70D to DNGs then edit the DNGs in Elements 11
http://www.adobe.com/products/photoshop/extend.displayTab2.html

Few 5DmkII RAW files do not open with Aperture, but OK with other software

Similar Messages

Maybe you are looking for