Few issues with Qosmio G30-179 - remote and TV

Hello, (I'm French and my English is bad)
I have a Qosmio G30-179 and I can't use my remote when the computer is power on. But I can use the remote for turn power on my computer and I can use it when I use the TV or Media buttons (at the right of the power button.)
Other problem: I don't receive anything when I seek a TV signal on Media player. Even if I'm in a place where I've already receive all TV channels. Maybe there are others problems undetected...
All these functions have already worked and I realized they don't work little time ago. But I didn't use them for a long time ago, since I received my computer when it returned guarantee (I send it because it had a problem at RAM bars.)
Then I think there was a problem with the support service. But I'm not sure.
What do you think about it? Must I call them?
Or this problem can be resolve easily?
Thank you in advance.

> All these functions have already worked and I
> realized they don't work little time ago. But I
> didn't use them for a long time ago,
If all those functions are worked before I recommend you to use delivered recovery DVD and install OS again. After doing this your notebook will have factory settings again and, I hope, everything should work again as before.
Try it!

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