Few problems on HP envy 15-J111tx Laptop

Hi, I recently bought HP envy 15-J111tx with windows 8.1 pre-installed. I am currently facing 3 problems:
1. Problem is with the second alt button i.e. on the right side. It is not functioning the same as the left one. In Word when i click it nothing highlights but the left one highlights the File,Home etc. Also i cannot skip 10 seconds in vlc using the command alt+Right/Left arrow which is perfectly working with left alt button.
2. There is a strange ticking sound coming from the Hard Disk area. In a quiet room anyone can hear it and its annoying. But the hard disk is completely working fine i mean copy/paste operaions. It happens during booting time and when any application is launched and accessed.
3. Touchpad and computer gets hang very often. The touchpad stops many times and i am not able to move the mouse, but if I use a USB mouse it works. The usb mouse doesnt hang but if I use touchpad it gets hang frequently. Many times computer gets hang when I am using Chrome or installing/uninstalling programs.
I dont know whats wrong, may be a driver problem or hardware problem.
Please help!!!
Thanks
P.S. Its been two days only since I bought this laptop and facing these problems.

Hi visruth,
Thank you for your reply.
Yes I grasp that it is the scroll function that is intermittent. ( comes and goes).
Have you ran The HP Support Assistant to look for HP updates and help resolve issues?
Have you done all your Windows updates?
Have you tried running the built in troubleshooter in Windows 8.1?
Press the Windows key + C to open charms
Type troubleshoot Touchpad in the search bar and press enter
Follow the on screen prompts.
There is a bios update for your notebook, have you done that yet? Here is a link to HP ENVY 15-j111tx Notebook PC Drivers where you can obtain it if necessary.
The most recent update is for Version F.56, 11.69M.
Here is a document to assist you with updating the Bios Updating the BIOS
I suggest contacting HP support for assistance with updating the Bios as it does have the potential to cause issues, if any difficulties arise.
Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region HP Technical Support Sitemap.
If you boot into safe mode, do you experience the same issue?
If you create an New user account, do you still have the issue?
If you disable startup items, do you have the same issue.
1. Open Control Panel
2. Open System and Security
3. Open Administrative Tools
4. Open System Configuration
5. Click on Services and put a check in the hide all Microsoft services
6 .Click on Startup and disable all.
Close all the Windows
Here is a video to assist you with this. Overview on using the Microsoft Configuration Utility
Now try to see if the scroll functions correctly.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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NFS Rivals sound problem in HP Envy 15-j111tx

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Hello @RickyTarjaes,
I see that you're having an issue with the sound on your notebook, when using multiple appliactions that produce sound. I will try to assist you with this.
The behavor that you're expirencing is normal, to the extent of settings. Certain applications/programs that produce sound can be set to "rise above" the other application/programs. Depending on current volume, this would lower the sound in another program. You generaly see this in voice chat programs, where they will reduce the volume of an other application.
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Hi
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"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Hi,
Please provide us the complete model of your system along with the operating system, so that we can better assist you.
How to locate model number for your notebook:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00033108
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R
Although I am an HP Employee, I am speaking for myself and not for HP.

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Hi,
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Hi Johndoedoe,
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Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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I work on behalf of HP

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1. warranty on battery is only one year.
2. This relates to a BIOS or driver problem,
http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/X60-Screen-flickers-and-screen-shutoff-problem... <--- have a read.
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Assassin X wrote:
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Hello Consumer Support Forum
I purchased a new HP Envy 17-j092nr Laptop about 15 months ago that came with a biometric (finger print) reader. I just recently had to re-install the operating system and when I did that my finger print reader no longer lights up (blinks) indicating that it is reading my finger print. I remember before I re-installed the operating system under device manager I use to see a catagory "Biometric device" which contained the necessary driver for the hardware. When I look at my device manager now there is no folder for Biometric Device. I believe what I need to do is to download the driver but I have looked everywhere under HP drivers and not able to find it. I also would think when I boot my computer that it would detect that I have a biometric reader and automatically download the driver.
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jblackst2800
Welcome to the HP Community Forum.
There are two parts to the fingerprint logon with Windows 8.1 - the Native fingerprint logon Biometrics for Windows logon -- and the ability to support Third party software, in this case, HP SimplePass.
The Native fingerprint logon is a feature of Windows 8.1 -- if it is still part of your Operating System, the infrastructure might show up on Programs and Features as Validity WBF DDK -- if you see such, Do Not delete it, not even should you get excited later and need to reset, reinvent, or reinstall your HP SimplePass environment. This is not related to your HP SimplePass and you need to leave it be.
=========================================================================
Your computer's Support Pages:
HP ENVY 17-j092nr Notebook PC
You can use this Validity Driver from your notebook's Support Pages:
Validity Fingerprint Sensor Driver
The HP SimplePass program you need is in the following file along with the instructions for installation.
==========================================================================
READ the first page -- nothing is garanteed. You can heap blame -- this software can be stubborn. Smiling.
Open the file > Click on Download > Click “Open in Adobe Reader”
Instructions to Upgrade HP SimplePass
Follow:
Procedure - Update / (Re) Install HP SimplePass
Reminders:
You will be using Series 6 HP SimplePass; ignore references to Series 8
Pay attention to Order of Events...
I hope it works.
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

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If they are iTunes purchases that you bought on your phone then have you copied them over from it to your computer's iTunes ? If that is the computer that you sync the phone to then you should be able to copy them over by connecting it and doing File > Devices > Transfer Purchases. Or (depending upon what country that you are in) you might be able to redownload them directly on your computer's iTunes via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage.
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A Foot Each In Leopard & Lion - 1st few problems :

A Foot Each In Leopard & Lion - 1st few problems :
When my late `06 iMac went basically kaput, I went to booting off an external clone of it's entire 600+ gb's from an `06 MacBook . . .
( never knew so much beach-ball and force quits were possible ! )
Dear friends in Austin bought and just sent me a used 2009 21.5" on 10.7.5 ( 3.06 GHz Core 2 Duo / 4 GB 1067 MHz RAM ) . . and it has 487.01 free out of 499.25 GB.
I'm not diving head-first into Lion ( it seems I've heard more problematic tales on that OS then others, maybe ? ), so until I figure out how to enjoy my 600+ GBs on a "new" 499 GB, I'm booting the "new" one off the same external with everything amassed up thru now.
I indeed get confused about which HD is "in charge" . . .
Leopard's on the external, but it's being processed thru Lion, kind'a ? . . . right ?!
That would suggest many things need to be reconciled :
I first noticed Quicktime Pro couldn't play mp4s of 1080 movie burns.
Audio plays . . picture's black !
That was my first question.
Then, a simple Control/Shift/3 screen-shot came out completely scrambled . . everytime !
Then things got deeper !!
A simple "oh good, iTunes isn't detecting my iPod . . let's try a restart" resulted in the infamous "your computer needs to be restarted, please hold the power button for several seconds . . ." descending kernel panic screen !!
More attempts got lesser results, up to no gearwheel at all on unchanging gray screen. . . till I let it be awhile and got back to the kernel screen.
12 hours later it just let me boot to the internal HD with Lion.
But I felt a run of Disk Warrior was still in order . .
I get :
"DiskWarrior cannot currently be run from this disk because Mac OS X ignores ownership of some disks by default . . ."
it suggest an approach which ends with :
3) Click the "Sharing & permissions" triangle
4) Uncheck "Ignore ownership on this volume"
This becomes a ring of Catch 22 till my head hurts !!
Right now, I can't even find an icon of the volume for Get Info, but when I saw it yesterday, it said under "Sharing & permissions" that I have "custom access' !?
When I spoke to the wife of the wonderful couple who sent me this, she said she had indeed entered my name as admin, but there was "no password".
Well Finder sure seems to know about & want one !!
How do accomplish any changes without knowing what it is ???
It's a wee bit difficult to know what my questions actually are when this confused halfway thru the looking glass . . .
And no, outside of the 2009 iMac, & a wireless mouse and keyboard not recognized when booted to Leopard, there was no Install Disc sent.

Alright, . . .
I feel for anybody try'na sort thru my nonsense here, so let me eliminate things that have "improved" :
The "new" Mac calmed down, became bootable. And once Spotlight finished 90 minutes on indexing the prime external I was able to boot from it again. ( It's where all my apps are afterall, and a terrain I don't have to learn for days to use yet )
On 1st restart option, the external didn't show, but that cleared-up, and I ran Disk Warrior
the reults --
DiskWarrior has successfully built a new optimized directory for the disk named "Macintosh HD." The new directory is ready to replace the original directory.
All file and folder data was easily located.
Comparison of the original and replacement directories indicates that there will be changes to the number, the
contents and/or the attributes of the files and folders. It is recommended that you preview the replacement
directory and examine the items listed below. All files and folders were compared and a total of 7,622,306
comparison tests were performed.
• Errors, if any, in the directory structure such as tree depth, header node, map nodes, node size, node counts, node
links, indexes and more have been repaired.
• 13 files had a directory entry with an incorrect text encoding value that was repaired.
• Critical values in the Volume Information were incorrect and were repaired.
• 1 folder will have more items.
• 2 files had a Name that changed.
Disk Information:
Files: 276,023
Folders: 67,816
Free Space: 453.83 GB
Format: Mac OS Extended (Journaled)
Block Size: 4 K
Disk Sectors: 975,093,952
Media: WDC WD5000AAKS-40V2B0
Time: 3/30/14 8:16:35 AM
DiskWarrior Version: 4.1.1 - RR462973
And the original Kernel Panic from earlier ? ( in case vivid clues are revealed )
Interval Since Last Panic Report: 473 sec
Panics Since Last Report:          1
Anonymous UUID:                    D635BBE0-585B-4C3F-9782-F457794A7B67
Sat Mar 29 14:53:07 2014
panic(cpu 0 caller 0x001AB0FE): Kernel trap at 0x07266dc0, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x0002004c, CR3: 0x017aa000, CR4: 0x00000668
EAX: 0x07509800, EBX: 0x0053d048, ECX: 0x07509700, EDX: 0x0092e418
CR2: 0x0002004c, EBP: 0x50d9bde8, ESI: 0x076edb00, EDI: 0x07509400
EFL: 0x00010206, EIP: 0x07266dc0, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000002
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x50d9bba8 : 0x12b4c6 (0x45f91c 0x50d9bbdc 0x13355c 0x0)
0x50d9bbf8 : 0x1ab0fe (0x469a98 0x7266dc0 0xe 0x469248)
0x50d9bcd8 : 0x1a1713 (0x50d9bcf0 0x705 0x50d9bde8 0x7266dc0)
0x50d9bce8 : 0x7266dc0 (0xe 0x20048 0x76f0010 0x120010)
0x50d9bde8 : 0x900799 (0x76edb00 0x7509700 0x76edb00 0x7509400)
0x50d9be48 : 0x417068 (0x76edb00 0x7509400 0x1 0x3f1478)
0x50d9bea8 : 0x41890b (0x7509400 0x76edb00 0x7364880 0x7266620)
0x50d9bf28 : 0x41816f (0x7509400 0x736a740 0x0 0xffffffff)
0x50d9bf78 : 0x419803 (0x7509400 0x0 0x50d9bfac 0x1)
0x50d9bfc8 : 0x1a14fc (0x72558a0 0x0 0x1a40b5 0x7664c80)
Backtrace terminated-invalid frame pointer 0
      Kernel loadable modules in backtrace (with dependencies):
         com.apple.driver.AppleHDA(1.7.1a2)@0x8ff000->0x979fff
            dependency: com.apple.driver.DspFuncLib(1.7.1a2)@0x891000
            dependency: com.apple.iokit.IOHDAFamily(1.7.1a2)@0x81e000
            dependency: com.apple.iokit.IOAudioFamily(1.6.9fc5)@0x87a000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9L30
Kernel version:
Darwin Kernel Version 9.8.0: Wed Jul 15 16:55:01 PDT 2009; root:xnu-1228.15.4~1/RELEASE_I386
System model name: iMac10,1 (Mac-F2268CC8)
System uptime in nanoseconds: 14787507989
unloaded kexts:
(none)
loaded kexts:
com.Cycling74.driver.Soundflower          1.5.2
com.apple.driver.AppleHDAPlatformDriver          1.7.1a2 - last loaded 14767266486
com.apple.driver.AppleHDAHardwareConfigDriver          1.7.1a2
com.apple.driver.AppleMikeyHIDDriver          1.0.6
com.apple.driver.AppleHDA          1.7.1a2
com.apple.driver.AppleUpstreamUserClient          2.7.5
com.apple.driver.AppleMikeyDriver          1.7.1a2
com.apple.driver.AppleHDAController          1.7.1a2
com.apple.driver.iPodSBCDriver          1.1.2
com.apple.iokit.IOBluetoothSerialManager          2.1.9f10
com.apple.driver.AppleGraphicsControl          2.8.15
com.apple.Dont_Steal_Mac_OS_X          6.0.3
com.apple.driver.AudioIPCDriver          1.0.6
com.apple.driver.AppleIRController          113
com.apple.iokit.IOFireWireIP          1.7.7
com.apple.driver.ACPI_SMC_PlatformPlugin          3.4.0a17
com.apple.driver.NVSMU          1.1.7
com.apple.driver.AppleSMBusPCI          1.0.1d1
com.apple.driver.AppleLPC          1.3.1
com.apple.driver.AppleBacklight          1.6.0
com.apple.nvidia.nv50hal          5.4.8
com.apple.driver.AppleTyMCEDriver          1.0.0d28
com.apple.GeForce          5.4.8
com.apple.driver.AppleUSBHIDMouse          1.2.4b3
com.apple.driver.AppleHIDKeyboard          1.0.9b4
com.apple.driver.BroadcomUSBBluetoothHCIController          2.1.9f10
com.apple.driver.iTunesPhoneDriver          1.0
com.apple.driver.AppleUSBCardReader          2.0.8
com.apple.driver.AppleUSBMergeNub          3.5.2
com.apple.iokit.IOSCSIMultimediaCommandsDevice          2.1.1
com.apple.iokit.SCSITaskUserClient          2.1.1
com.apple.driver.XsanFilter          2.7.91
com.apple.iokit.IOAHCISerialATAPI          1.1.2
com.apple.iokit.IOAHCIBlockStorage          1.2.2
com.apple.driver.AppleFileSystemDriver          1.1.0
com.apple.driver.AppleEFINVRAM          1.2.0
com.apple.driver.AppleUSBHub          3.4.9
com.apple.iokit.IOUSBUserClient          3.5.2
com.apple.driver.AppleFWOHCI          3.9.7
com.apple.driver.AppleAHCIPort          1.7.0
com.apple.nvenet          1.0.54
com.apple.driver.AppleUSBEHCI          3.4.6
com.apple.driver.AppleUSBOHCI          3.4.6
com.apple.driver.AppleRTC          1.2.3
com.apple.driver.AppleHPET          1.4
com.apple.driver.AppleACPIPCI          1.2.5
com.apple.driver.AppleACPIButtons          1.2.5
com.apple.driver.AppleSMBIOS          1.4
com.apple.driver.AppleACPIEC          1.2.5
com.apple.driver.AppleAPIC          1.4
com.apple.security.seatbelt          107.12
com.apple.nke.applicationfirewall          1.8.77
com.apple.security.TMSafetyNet          3
com.apple.driver.AppleIntelCPUPowerManagement          76.2.0
com.apple.driver.DiskImages          199
com.apple.BootCache          30.4
com.apple.driver.DspFuncLib          1.7.1a2
com.apple.driver.AppleSMBusController          1.0.1d1
com.apple.iokit.IOHDAFamily          1.7.1a2
com.apple.iokit.IOSerialFamily          9.4
com.apple.iokit.IOAudioFamily          1.6.9fc5
com.apple.kext.OSvKernDSPLib          1.1
com.apple.driver.IOPlatformPluginFamily          3.4.0a17
com.apple.driver.AppleSMC          2.3.1d1
com.apple.NVDAResman          5.4.8
com.apple.iokit.IONDRVSupport          1.7.3
com.apple.iokit.IOGraphicsFamily          1.7.3
com.apple.driver.AppleHIDMouse          1.2.4b3
com.apple.iokit.IOUSBHIDDriver          3.4.6
com.apple.driver.AppleUSBBluetoothHCIController          2.1.9f10
com.apple.iokit.IOBluetoothFamily          2.1.9f10
com.apple.iokit.IOUSBMassStorageClass          2.0.8
com.apple.driver.AppleUSBComposite          3.2.0
com.apple.iokit.IOBDStorageFamily          1.5
com.apple.iokit.IODVDStorageFamily          1.5
com.apple.iokit.IOCDStorageFamily          1.5
com.apple.iokit.IOSCSIBlockCommandsDevice          2.1.1
com.apple.iokit.IOSCSIArchitectureModelFamily          2.1.1
com.apple.iokit.IOFireWireFamily          3.4.9
com.apple.iokit.IOAHCIFamily          1.5.0
com.apple.iokit.IONetworkingFamily          1.6.1
com.apple.iokit.IOUSBFamily          3.5.2
com.apple.driver.AppleEFIRuntime          1.2.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.iokit.IOStorageFamily          1.5.6
com.apple.iokit.IOHIDFamily          1.5.5
com.apple.driver.AppleACPIPlatform          1.2.5
com.apple.iokit.IOPCIFamily          2.6
com.apple.iokit.IOACPIFamily          1.2.0
Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.52f9
Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.67.5-P2P
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Serial ATA Device: WDC WD5000AAKS-40V2B0, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW GA11N
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0x24400000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 3
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0x26200000 / 2
USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0x26220000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 5
Oy !

Few problems on HP envy 15-J111tx Laptop

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