Few problems with Quiz Results Analyzer Error 16824 and No Companies found in the current user accou

First I have QRA version 1.0 but when I try to upgrade to 1.5 via the in app Check for updates I get this error: There was an error downloading the update. Error# 16824.
I've tried uninstalling AIR, QRA, eLearning Suite, and reinstalling, but nothing works.
Secondly, when trying to view the results on a remote server (php 5, *nix) I am unable to do so. If I do it on localhost I can view the results fine however. If I download the CaptivateResults folder from my site I can open and view it fine as well. The folder structure is being created on the internal server and it matches the folder structure when I use localhost.
The error I'm getting when trying to view it remotely is: No Companies found in the current user account.
For my quiz I have the internalServerReporting.php file referrenced in the server reporting section. and the QRA I am using internalserverread.php. No matter what I try the error is still persistant when attempting to view from my server.
Any and all help is appreciated.

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Captivate Quiz Results Analyzer - Error in Results

Dear Sir
I don't understand why I got the results below. All questions were reflected as 'Total Skipped' when all was answered.
Your inputs would be very much appreciated.
Thanks & regards...

So I figured out I made a stuipd mistake and mixed up acrobat.com and adobe.com. I kept trying to connect to Adobe.com, NOT acrobat.com.
Once I connect to Acrobat.com (and made an ID) it worked.
I now can connect to Acrobat.com.
However, I still am unable to see my results.
If I try to do a quiz from my local machine I am prompted with the "Post Results" button at the end. When I go to production I do not want to have this button, I would rather have the quiz automatically posted. For now, this will work for the testing phase I have working on.
When I run my quiz in IE, IE hangs when I press Post Results and put my name and password in. It never completes. I have to kill the process.
When I run the quiz from File > Preview > In Web Browser (or F12) it seems to work. I get prompted with my ID I put my info in and it says it has been posted, but I never see any results. This is similar to another post I saw here...
http://forums.adobe.com/thread/766837?tstart=0
Then I saw another post that said you need to modify the flash settings on the machine where you are posting. You can do this via a URL link...
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.htm l
When I went to this link the first time I only specified the actually acrobat.com. This didn't seem to help. But them I specified the actually .swf file. This made things appear to work. I *was* able to press post, put login info in and then submit the info. This worked without having the do the preview from within Captivate. But I still do not have any data within the Adobe Captivate Quiz Results Analyzer.
If I do get some results somehow, I would still like to make the quiz such that the username and password are not prompted at the end and that the results are sent to acrobat.com automatically.

Problem with quiz results.

Hey guys, i have a problem with a quiz that i need to do, i've been using this template: http://www.permadi.com/tutorial/flashMXQuiz/index.html
But what i need and it doesnt include is how to put a message at the end of the game which tells you that you won or lost depending if you had at least two questions right or less than two right.
I´ve been searching and have not found any code that i could just add to my ActionScript.
I also have been trying with variables like this:
if(numofQuestionsAnsweredCorrectly>=2){gotoAndPlay(3)}
else
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I hope anybody can help me with this.
Thanks

Page 3 of the tutorial shows you the SummaryScreen. They calculate the percent correct there:
userScore=(numOfQuestionsAnsweredCorrectly * 100) / (numOfQuestionsAnsweredIncorrectly + numOfQuestionsAnsweredCorrectly);
It's right there you should stick your code to change to the frame you desire. Make sure you're changing the correct clips playhead.
Do note they're using a lot of frame labels (and they're using flash player 6 with some ancient ActionScript 1.0 coding). There's a chance this quiz won't work in the future. Even ActionScript 2.0 has been depreciated and is currently unsupported by the latest version, Flash CC. It doesn't mean the browser plugin doesn't support it but eventually it may. It's long overdue..
For the 1.0 code though, at the point I mentioned you should be able to do it with what you have (if you want to switch the main timeline to those frames via _root.
if (numofQuestionsAnsweredCorrectly >= 2)
_root.gotoAndPlay(3)
else
_root.gotoAndPlay(6)
If you want "some other" clip to move to that frame then add the instance name after _root, e.g. _root.myClip.gotoAndPlay(3);, etc..

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I had this laptop for just 7 months and I've been having some problems with the led lights.
The battery light is always ON (white light) even when the laptop is shutted down (start-power-shut down). Is not plugged in to the wall and still on.
The power light is always OFF (no light), even when the laptop is on and running.
how can i solve this?

can you tell me when the issue started to persist?
since you got it or after using for couple of months?

How to get the output .pdf file of a quiz to report to the quiz results analyzer on my internal server (mamp)

I created a quiz.
Created an internal server on my compute rising a MAMP.
When I publish my quiz using the multi-file publishing options...
I am able to use both the "HTML" and the "swf" output files to complete a quiz and reporting the results to the quiz results analyzer.
However, I am unable to get the output .pdf field to reporting to the quiz results analyzer.
Any help? Would this issue have to do with the Acrobat Professional setting? Captivate setting? My internal server setting? or output fuel placement?
I tired to put the .pdf file in the same MAMP root folder location as my "internalserverreporting.php and internalserverread.php files.
Thanks for the help.

Hello Varun,
You cqan submit the report as a JOB and export the out put to memory, once the job is complete you can read the list to display the output.
Cheers,
Mano
Cut & Paste form SAP help.
Submit report ....
EXPORTING LIST TO MEMORY
Does not display the output list of the called report, but saves it in ABAP memory and leaves the called report immediately. Since the calling program can read the list from memory and process it further, you need to use the addition ... AND RETURN . Also, since the called report cannot be requested for printing, the addition ... TO SAP-SPOOL is not allowed here. In addition, you must not assign a function code to the ENTER key in the current GUI status. The saved list is read from the SAP memory using the function module 'LIST_FROM_MEMORY' and can then be saved to the database using EXPORT, for example. You can process this list further with the function modules 'WRITE_LIST', 'DISPLAY_LIST' ... of the function group "SLST".

TS3367 FaceTime has a problem with calling (audio, video) between two devices when they are in the different networks.

Hi,
I have a problem with calling by FaceTime when me and my friend are in the different networks.
When i call to another device I see this call on that device and tap to the answer button after that i see a message "connecting" but the first device is trying to call in during about 1 minute and finish the call.
But if both of the devices have connected to the one network (wifi) it works correct.

Actually, it started working fine when I told it to capture
sound at 11kHz.. I should have tried that first, before making a
fuss here, sorry. Looks like some weird glitch, a driver problem
maybe, but anyway, switching to 11kHz seems to have solved
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Adobe Captivate Quiz Results Analyzer - Use agreement error

I've been using the Quiz Results Analyzer for a few months, but yesterday I encountered the folowing error message when I tried to log on:
"User has not accepted terms of use agreement."
I understand the intent of the message, but I don't understand how I could have installed/updated Captivate without accepting the terms of use.
I've tried reinstalling the Quiz Results Analyzer, resetting my support password, and updating all my Adobe programs, but the error continues.
If anybody has any ideas I'd love to hear them because my courses are useless if I can't see my learners' quiz results anymore!

Sachin at the Adobe Captivate Support desk solved this problem for me. I just had to log on to the Acrobat site (not Adobe!) and accept the terms and conditions agreement. Thanks Sachin!

Issues with reporting and quiz results analyzer

First issue: If a user skips a question, the question they've skipped doesn't appear in the QRA. It simply replaces the slide with the next one.
Example: User answers slide 5, skips 6, answers 7.
When viewing the results, slide 7 becomes slide 6, and all subsquent slides are off by one number.
Second issue: I am unable to update to the latest quiz results analyzer. I download directly from the Update built in QRA, or from adobe site's directly, both result in a corrupt package error. I've tried downloading and installing on numerous computers, but all of them give an error. Can anyone confirm the package isn't any good coming from Adobe?
Third: At the end of the quiz the user is asked for their email address. But unless its in the latest QRA there is no place to view their email address they've entered. How can I view the email address they've entered, or simply remove that question from the end of the exam?
Those are the main issues I've noticed so far when using Captivate. Of course the forum search is down, and has been for some time now so I can't search for these answers, so if anyone has them for me, thanks in advance!

Hi,
Thanks for trying out Quiz Results Analyzer!!!
First issue: If a user skips a question, the question they've skipped doesn't appear in the QRA. It simply replaces the slide with the next one.
Whenever a user skips a question, the data for that question does not even get added to the final reports. This behavior is same as the behavior of several LMS. And that is the reason, why the reports for a skipped question do not appear in Quiz Results Analyzer.
Second issue: I am unable to update to the latest quiz results analyzer.
Yet, there is no update pushed from Adobe for Quiz Results Analyzer. So, you can be sure that you are using the latest version of Quiz Results Analyzer.
Third: At the end of the quiz the user is asked for their email address. But unless its in the latest QRA there is no place to view their email address they've entered. How can I view the email address they've entered, or simply remove that question from the end of the exam?
The email-id entered at the end of the quiz is just for distinguishing the results of students. Currently, there is no way to view the email-id of students using Quiz Results Analyzer.
Hope this helps!!
Regards
Chinmay Baid
http://blogs.adobe.com/captivate

Generate Report Troubles with Adobe Captivate Quiz Results Analyzer

I'm new to Captivate 5 and am trying to utilize the Adobe Captivate Quiz Results Analyzer.
I've enabled report for my project to Acrobat.com and configured as instructed in the online help. The Post Result button appears on the Summary page and appears to work for the two colleagues taking the quiz. But when I click the Generate Report button in Adobe Captivate Quiz Results Analyzer, I get the message "Data is not present on local file system, downloading course data," but nothing occurs - no course data appears from the colleagues who are helping me test the quiz.
I'm able to sign in to the Quiz Results Analyzer and it does display the organization, department and course name, but no course data (see image below).
What am I doing incorrectly that keeps this from generating a course report?
Any help will be deeply appreciated.

Vish,
Your solution worked at first. I went in, took the course, and then went into Analyzer and was able to Generate Report and look at my stats. However, I had a colleague take the course. She did and posted the results and received a "successful" posting message. Then, I went back into Analyzer and clicked the Generate Report button to see how the system worked when there was new learner data. A "Checking for new data" played for a half hour before I finally gave up.
I know that you were able to reproduce this issue where in clicking the Generate Report a second time brings up the loading animation that stays forever and that you were investigating the issue, but I thought I should post here just in case anyone else has a solution.
Thanks,
Jeff

How do I see email address (LearnerID) in Quiz Results Analyzer

Useing Captivate 5.5
Reporting Quiz results to a local server.
Q: How can I see the "LearnerID" (students email address) in the Captivate Quiz Results Analyzer?
When the student clicks on "Post Results" and enters their name and email address in the pop-up window the email address is collected. You can see the email address (LearnerID) in the resulting XML file that's saved in the CaptivateResults folder.
Problem is I can't see the email address in the Analyzer, and don't see an option to include it. How can I see the "LearnerID" or the students email address in the Captivate Quiz Results Analyzer? From here I want to export a CSV file.

Thanks for your response. The quiz results analyzer is awesome, but without the display of email addresses it is not a total solution.
I'm using an internal server and what I found out is that the .xml file that Captivate creates in the CaptivateResults folder (that Captivate also creates) contains the email addresses.
So, rather than use the analyzer, I will have to figure out the best way to view email addresses from the xml file. If anyone has a solution that you are happy with, please let me know.

Help in setting up Quiz Results Analyzer

Newbie here, Captivate 7. I followed directions on http://tv.adobe.com/watch/publish-and-track-results/reporting-using-lms-or-internal-server / except that I placed the internalServerReporting.php and internaserverread.php files in a folder named "cplms" on my web hosting service (linux). Looks like this:
My experimental courses' quiz results appear to get posted there O.K. and accurately, in the "CaptivateResults folder that was created as you can see. However, when I set the Quiz Results Analyzer preference to http://www.mydfb.com/cplms/internalserverread.php and "get results", I can see it going through the process of "checking companies", etc. but I get this result:
Note that the source is my "cplms" directory, but I get only 2 dots (parent directory?) in both the Organization and Department pull down lists. And under Course I get a list of all the files and folders in the parent (www) directory.
Obviously I'm doing something wrong in my setup. I've played around for hours with variations but can't get anything to work. Do I have to 'publish' my Captivate course on the same server as in the Adobe video tutorial?
I can FTP the "CaptivateResults" data back to my desktop machine and then point the Quiz Results Analyzer to that data and it works fine, but that's a bunch of extra steps.
Thank you - any help is appreciated.

Sorry mkjohnson74, but no one seems to want to help us. I don't think the Quiz Result Analyzer is ready for "prime time". It would be very nice if someone had put together a detailed (for newbies) guide on how to use it. In the meantime, I have found Widget that I think does an even better job of reporting than the Quiz Result Analyzer claims to do - and it was easy to set up and REALLY WORKS.
Download a free copy of Jim Leichliter's Google LMS With Email Reporting at http://captivatedev.com/2012/11/12/adobe-captivate-6-x-widget-google-lms-with-email-report ing-2/ . Install it by following his two excellent videos that are also on that web page. It works so well for me that I'm thinking I can eliminate my current LMS. I did run into one problem (because I didn't follow instructions) but Jim responded immediately and got everything fixed.
I hope this helps.

I keep getting the following error message when I try to update my itunes, "There is a problem with this windows installer package. Aprogram run as part of the set up did not finish as expected. Contact your support personnel or package vendor."

I keep getting the following error message when I try to update my itunes, "There is a problem with this windows installer package. Aprogram run as part of the set up did not finish as expected. Contact your support personnel or package vendor."

Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that.

Quiz Results Analyzer results not displaying correctly

We are using Adobe Captivate 6 and posting quizzes to a local server (configured with the .php files.) When we review quiz results using the Quiz Results Analyzer, some of the data is correctly reported. However, the Pass/Fail is not working right (either everybody who takes the quiz passes, or everybody fails.) Also, we are not seeing a total score.
Is there any tutorial for correctly configuring all of the quiz preferences, so that we get the results we are looking for?

Thank you for the link. I have viewed this video in the past.
The issue I'm having is that, in spite of setting the the quiz options for reporting, the data that is received in the xml files is not correct, therefore, it is not being correctly summarized in the Quiz Results Analyzer.
(It would also seem that the screen name I set here is not retaining its modifications.)

Adobe Captivate Quiz Results Analyzer

Is it still available for Captivate version 8?

Hi There,
Please visit the given below URLs to know about how Internal Server Reporting works with Adobe Captivate Quiz Results Analyzer -
http://blogs.adobe.com/captivate/2010/08/reporting-the-quiz-results-to-a-local-server.html
Adobe Captivate Help | Report to Acrobat.com or internalserver
Note - In Captivate version 8, Reporting to Acrobat.com has been removed.
Regards,
Ajit

Adobe Captivate Quiz Results Analyzer not generating results

I am using Acrobat.com to track my quiz results. I currently have 26 modules, however 5 of them will not show results in the Adobe Captivate Quiz Results Analyzer. I have tried the quizzes myself and posted the results, however it is still not showing results for the 5 courses. Any suggestions as to why 5 of the courses aren't generating?

Hello,
Welcome to Adobe Forums.
Do you have 26 different projects ?
Which version of Captivate are you using ?
Do you have MAC or Windows ?
Any Error message while generating results for those 5 courses ?
Thanks,
Vikram

Few problems with Quiz Results Analyzer Error 16824 and No Companies found in the current user accou

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