FF 16.0.2 won't load certain Shutterfly pages

Question

I'm running FF 16.0.2 on Mac OS 10.5.8 on two older computers and sometime after 5/7, FF 16.0.2 stopped loading any Shutterfly.com/lightbox page. I ran the usual Mac and troubleshooting steps - clean FF profile, different Mac user, etc. and even went so far as to take my laptop to a different network - it's definitely a FF 16.0.2 "thing." Safari and Chrome on the old computers will load the pages in question, as will FF 29 on my newer computer. When I run network diagnostics, there are a whole bunch of Shutterfly servers that show "TIME-WAIT" vs. connection "ESTABLISHED" when I load the problem pages in Safari. I tried disabling DNS Prefetching and IPV6 and switching my proxy connection from "no proxy" to "auto-detect proxy settings" - no joy. Shutterfly customer service is of no help. The CSR is not particularly tech-savvy and I suspect she gets penalized if she cannot "solve" the problem herself (meaning that if she doesn't know the answer, she makes something up and marks the case closed). Is there any about:config setting that I could fiddle with that might solve my issue?

Answer 1

Thanks for offering to help.
I used profile manager and the "default profile," which I keep "clean" (no add-ons, etc." to do my testing. (And I tried a different Mac "user" which has a FF profile with 0-few add-ons and a FF install on a different computer.)
As far as I can tell anything starting with shutterfly.com/lightbox redirects to a sign-in page if you are not logged in, b/c "lightbox" controls access to your personal albums, so no public link.
Is this what you meant by error console messages?
Timestamp: 5/31/14 Sat, 5/31;4:04:02 PM
Error: Error: declare: unknown base class. Did you use dojo.require to pull it in?
Source File: http://cdn3.staticsfly.com/cncbundles/cncbundle.h357569121.js
Line: 33
Timestamp: 5/31/14 Sat, 5/31;4:04:02 PM
Error: TypeError: dojo.back is undefined
Source File: http://www.shutterfly.com/lightbox/view.sfly?fid=e34d31919bba7675f12f12eb75ef82b5
Line: 418
Timestamp: 5/31/14 Sat, 5/31;4:04:06 PM
Error: TypeError: sfly.component.AnalyticsHelper is not a constructor
Source File: http://www.shutterfly.com/lightbox/view.sfly?fid=e34d31919bba7675f12f12eb75ef82b5
Line: 1428
Timestamp: 5/31/14 Sat, 5/31;4:04:09 PM
Error: Image corrupt or truncated: http://rc.rlcdn.com/378658.gif?n=20&ana=651
Source File: http://rc.rlcdn.com/378658.gif?n=20&ana=651
Line: 0
Timestamp: 5/31/14 Sat, 5/31;4:12:07 PM
Error: this.docShell is null
Source File: chrome://global/content/bindings/browser.xml
Line: 323
Timestamp: 5/31/14 Sat, 5/31;4:12:08 PM
Error: gBrowser.addProgressListener was called with a second argument, which is not supported. See bug 608628.
Source File: chrome://browser/content/tabbrowser.xml
Line: 1901
Timestamp: 5/31/14 Sat, 5/31;4:12:08 PM
Error: TypeError: gHistoryTree.load is not a function
Source File: chrome://browser/content/places/history-panel.js
Line: 81
Timestamp: 5/31/14 Sat, 5/31;4:12:19 PM
Error: ReferenceError: youtubemp_gmCompiler is not defined
Source File: chrome://youtubemp/content/engine.js
Line: 38
Timestamp: 5/31/14 Sat, 5/31;4:12:19 PM
Error: An exception occurred.
Traceback (most recent call last):
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/timer.js", line 28, in notify
callback.apply(null, args);
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/content/worker.js", line 91, in
self._emit.apply(self, JSON.parse(args));
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/events.js", line 119, in _emit
return this._emitOnObject.apply(this, args);
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/events.js", line 149, in _emitOnObject
listener.apply(targetObj, params);
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/content/worker.js", line 197, in portEmit
self._addonWorker._onContentScriptEvent.apply(self._addonWorker, arguments);
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/content/worker.js", line 494, in _onContentScriptEvent
this._port._emit.apply(this._port, arguments);
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/events.js", line 119, in _emit
return this._emitOnObject.apply(this, args);
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/events.js", line 149, in _emitOnObject
listener.apply(targetObj, params);
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/mind-the-time/lib/main.js", line 218, in
currURL = MTT_domainFromURL(tabs.activeTab.url);
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/tabs/tab.js", line 111, in
get url() String(this._browser.currentURI.spec),
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/tabs/tab.js", line 85, in
get _browser() this._window.gBrowser.getBrowserForTab(this._tab),
TypeError: this._window is null
Timestamp: 5/31/14 Sat, 5/31;4:12:19 PM
Error: An exception occurred.
Traceback (most recent call last):
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/timer.js", line 28, in notify
callback.apply(null, args);
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/content/worker.js", line 91, in
self._emit.apply(self, JSON.parse(args));
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/events.js", line 119, in _emit
return this._emitOnObject.apply(this, args);
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/events.js", line 149, in _emitOnObject
listener.apply(targetObj, params);
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/content/worker.js", line 197, in portEmit
self._addonWorker._onContentScriptEvent.apply(self._addonWorker, arguments);
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/content/worker.js", line 494, in _onContentScriptEvent
this._port._emit.apply(this._port, arguments);
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/events.js", line 119, in _emit
return this._emitOnObject.apply(this, args);
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/events.js", line 149, in _emitOnObject
listener.apply(targetObj, params);
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/mind-the-time/lib/main.js", line 226, in
currURL = MTT_domainFromURL(tabs.activeTab.url);
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/tabs/tab.js", line 111, in
get url() String(this._browser.currentURI.spec),
File "resource://jid0-hynmqxa9zqgfjadreri4n2ahksi-at-jetpack/api-utils/lib/tabs/tab.js", line 85, in
get _browser() this._window.gBrowser.getBrowserForTab(this._tab),
TypeError: this._window is null