FF crashes code Crash ID: bp-2849bc5d-0e57-41da-aec8-57b7b2101223, what is this?

FF crashed, code 0xc000000d.
Crash ID: bp-2849bc5d-0e57-41da-aec8-57b7b2101223
FFR will not open, crashes, caannot get into FF to use safe mode, updated FF

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  • What is this crash

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    Process:         Safari [579]
    Path:            /Applications/Safari.app/Contents/MacOS/Safari
    Identifier:      com.apple.Safari
    Version:         5.0.5 (6533.21.1)
    Build Info:      WebBrowser-75332101~1
    Code Type:       X86 (Native)
    Parent Process:  launchd [97]
    Date/Time:       2011-05-01 20:09:02.429 +0100
    OS Version:      Mac OS X 10.6.7 (10J869)
    Report Version:  6
    Interval Since Last Report:          43034 sec
    Crashes Since Last Report:           5
    Per-App Interval Since Last Report:  86061 sec
    Per-App Crashes Since Last Report:   2
    Anonymous UUID:                      BFA87824-048F-4595-B088-46E5FF439676
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ebd9b521
    Crashed Thread:  10
    Thread 0:  Dispatch queue: com.apple.main-thread
    0   libSystem.B.dylib                       0x960170e2 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib                       0x9601cbe6 pthread_mutex_lock + 490
    2   com.apple.QuartzCore                    0x9091f6eb CAViewDraw + 53
    3   com.apple.Safari                        0x00098054 0x1000 + 618580
    4   com.apple.AppKit                        0x91d8382a -[NSView _drawRect:clip:] + 3510
    5   com.apple.AppKit                        0x91d824c8 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1600
    6   com.apple.AppKit                        0x91d827fd -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2421
    7   com.apple.AppKit                        0x91d827fd -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2421
    8   com.apple.AppKit                        0x91d827fd -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2421
    9   com.apple.AppKit                        0x91d827fd -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2421
    10  com.apple.AppKit                        0x91d827fd -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2421
    11  com.apple.AppKit                        0x91d827fd -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2421
    12  com.apple.AppKit                        0x91d827fd -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2421
    13  com.apple.AppKit                        0x91d827fd -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2421
    14  com.apple.AppKit                        0x91d809e7 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 711
    15  com.apple.AppKit                        0x91d8055b -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 265
    16  com.apple.AppKit                        0x91d7cea2 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3309
    17  com.apple.AppKit                        0x91cdda57 -[NSView displayIfNeeded] + 818
    18  com.apple.AppKit                        0x91ca6d40 -[NSWindow displayIfNeeded] + 204
    19  com.apple.Safari                        0x000336c3 0x1000 + 206531
    20  com.apple.AppKit                        0x91ca57db -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1085
    21  com.apple.AppKit                        0x91ca533d -[NSWindow orderWindow:relativeTo:] + 105
    22  com.apple.AppKit                        0x91ca2af3 -[NSWindow makeKeyAndOrderFront:] + 73
    23  com.apple.Safari                        0x0001cba0 0x1000 + 113568
    24  com.apple.AppKit                        0x91e37e00 -[NSDocument showWindows] + 116
    25  com.apple.Safari                        0x0001c907 0x1000 + 112903
    26  com.apple.AppKit                        0x91e3623c -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 432
    27  com.apple.AppKit                        0x91e36051 -[NSDocumentController newDocument:] + 54
    28  com.apple.Safari                        0x000174cf 0x1000 + 91343
    29  com.apple.Safari                        0x00056c62 0x1000 + 351330
    30  com.apple.Safari                        0x000b1344 0x1000 + 721732
    31  com.apple.AppKit                        0x91f27f3c -[NSApplication(NSAppleEventHandling) _handleAEReopen] + 276
    32  com.apple.AppKit                        0x91e3510d -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 101
    33  com.apple.Foundation                    0x95ded6c8 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 511
    34  com.apple.Foundation                    0x95ded48c _NSAppleEventManagerGenericHandler + 228
    35  com.apple.AE                            0x99a1df58 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 166
    36  com.apple.AE                            0x99a1de57 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 43
    37  com.apple.AE                            0x99a1dd61 aeProcessAppleEvent + 197
    38  com.apple.HIToolbox                     0x9312f197 AEProcessAppleEvent + 50
    39  com.apple.AppKit                        0x91cae9ca _DPSNextEvent + 1420
    40  com.apple.AppKit                        0x91cadfce -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
    41  com.apple.Safari                        0x00016725 0x1000 + 87845
    42  com.apple.AppKit                        0x91c70247 -[NSApplication run] + 821
    43  com.apple.AppKit                        0x91c682d9 NSApplicationMain + 574
    44  com.apple.Safari                        0x0000acf9 0x1000 + 40185
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib                       0x96052a8a select$DARWIN_EXTSN$NOCANCEL + 10
    1   libSystem.B.dylib                       0x9603e12b _dispatch_mgr_invoke + 454
    2   libSystem.B.dylib                       0x9603d4f9 _dispatch_queue_invoke + 163
    3   libSystem.B.dylib                       0x9603d29e _dispatch_worker_thread2 + 240
    4   libSystem.B.dylib                       0x9603cd21 _pthread_wqthread + 390
    5   libSystem.B.dylib                       0x9603cb66 start_wqthread + 30
    Thread 2:  WebCore: IconDatabase
    0   libSystem.B.dylib                       0x96045046 __semwait_signal + 10
    1   libSystem.B.dylib                       0x96044d02 _pthread_cond_wait + 1191
    2   libSystem.B.dylib                       0x96046998 pthread_cond_wait$UNIX2003 + 73
    3   com.apple.WebCore                       0x93edea5a WebCore::IconDatabase::syncThreadMainLoop() + 266
    4   com.apple.WebCore                       0x93edad5c WebCore::IconDatabase::iconDatabaseSyncThread() + 188
    5   libSystem.B.dylib                       0x960447fd _pthread_start + 345
    6   libSystem.B.dylib                       0x96044682 thread_start + 34
    Thread 3:  Safari: SafeBrowsingManager
    0   libSystem.B.dylib                       0x9601709a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x96017807 mach_msg + 68
    2   com.apple.CoreFoundation                0x98ed337f __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation                0x98ed2464 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation                0x98ed2291 CFRunLoopRunInMode + 97
    5   com.apple.Safari                        0x0002f34f 0x1000 + 189263
    6   com.apple.Safari                        0x0002f098 0x1000 + 188568
    7   com.apple.Safari                        0x0002f031 0x1000 + 188465
    8   libSystem.B.dylib                       0x960447fd _pthread_start + 345
    9   libSystem.B.dylib                       0x96044682 thread_start + 34
    Thread 4:  Safari: SnapshotStore
    0   libSystem.B.dylib                       0x96045046 __semwait_signal + 10
    1   libSystem.B.dylib                       0x96044d02 _pthread_cond_wait + 1191
    2   libSystem.B.dylib                       0x96046998 pthread_cond_wait$UNIX2003 + 73
    3   com.apple.JavaScriptCore                0x9138f901 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
    4   com.apple.Safari                        0x00045265 0x1000 + 279141
    5   com.apple.Safari                        0x000451b5 0x1000 + 278965
    6   libSystem.B.dylib                       0x960447fd _pthread_start + 345
    7   libSystem.B.dylib                       0x96044682 thread_start + 34
    Thread 5:
    0   libSystem.B.dylib                       0x9601709a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x96017807 mach_msg + 68
    2   com.apple.CoreFoundation                0x98ed337f __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation                0x98ed2464 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation                0x98ed2291 CFRunLoopRunInMode + 97
    5   com.apple.Foundation                    0x95df16f4 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
    6   com.apple.Foundation                    0x95db8ad0 -[NSThread main] + 45
    7   com.apple.Foundation                    0x95db8a80 __NSThread__main__ + 1499
    8   libSystem.B.dylib                       0x960447fd _pthread_start + 345
    9   libSystem.B.dylib                       0x96044682 thread_start + 34
    Thread 6:  com.apple.CFSocket.private
    0   libSystem.B.dylib                       0x96036066 select$DARWIN_EXTSN + 10
    1   com.apple.CoreFoundation                0x98f12c83 __CFSocketManager + 1091
    2   libSystem.B.dylib                       0x960447fd _pthread_start + 345
    3   libSystem.B.dylib                       0x96044682 thread_start + 34
    Thread 7:  WebCore: LocalStorage
    0   libSystem.B.dylib                       0x96045046 __semwait_signal + 10
    1   libSystem.B.dylib                       0x96044d02 _pthread_cond_wait + 1191
    2   libSystem.B.dylib                       0x96046998 pthread_cond_wait$UNIX2003 + 73
    3   com.apple.JavaScriptCore                0x9138f901 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
    4   libSystem.B.dylib                       0x960447fd _pthread_start + 345
    5   libSystem.B.dylib                       0x96044682 thread_start + 34
    Thread 8:
    0   libSystem.B.dylib                       0x9601709a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x96017807 mach_msg + 68
    2   ....audio_hijack_server.hermes          0x013649b2 ah_serv_loop + 132
    3   libSystem.B.dylib                       0x960447fd _pthread_start + 345
    4   libSystem.B.dylib                       0x96044682 thread_start + 34
    Thread 9:
    0   libSystem.B.dylib                       0x9603c9b2 __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x9603cf48 _pthread_wqthread + 941
    2   libSystem.B.dylib                       0x9603cb66 start_wqthread + 30
    Thread 10 Crashed:
    0   libGLProgrammability.dylib              0x93d89fba std::basic_string<char, std::char_traits<char>, pool_allocator<char> >::compare(std::basic_string<char, std::char_traits<char>, pool_allocator<char> > const&) const + 18
    1   libGLProgrammability.dylib              0x93ddb7c0 std::_Rb_tree<std::basic_string<char, std::char_traits<char>, pool_allocator<char> >, std::pair<std::basic_string<char, std::char_traits<char>, pool_allocator<char> > const, TSymbol*>, std::_Select1st<std::pair<std::basic_string<char, std::char_traits<char>, pool_allocator<char> > const, TSymbol*> >, std::less<std::basic_string<char, std::char_traits<char>, pool_allocator<char> > >, pool_allocator<std::pair<std::basic_string<char, std::char_traits<char>, pool_allocator<char> > const, TSymbol*> > >::find(std::basic_string<char, std::char_traits<char>, pool_allocator<char> > const&) const + 40
    2   libGLProgrammability.dylib              0x93d87edb TSymbolTableLevel::find(TSymbol const&, int*, int) const + 51
    3   libGLProgrammability.dylib              0x93d87e63 TSymbolTable::find(TSymbol const&, bool*, bool*, int*, int) + 71
    4   libGLProgrammability.dylib              0x93d8e7e9 TParseContext::insertBuiltInArrayAtGlobalLevel() + 351
    5   libGLProgrammability.dylib              0x93d6dbec ShCompile + 622
    6   GLEngine                                0x17daed66 gleShaderParse + 152
    7   GLEngine                                0x17d09e9c glCompileShaderARB_Exec + 199
    8   com.apple.QuartzCore                    0x9092d399 CA::OGL::GLContext::create_shader(CA::OGL::ContextState const*, CA::OGL::GLShader const*, int) + 283
    9   com.apple.QuartzCore                    0x9092d160 CA::OGL::GLContext::get_shader(CA::OGL::ContextState const*) + 400
    10  com.apple.QuartzCore                    0x9092cd69 CA::OGL::GLContext::update_shader(bool) + 113
    11  com.apple.QuartzCore                    0x9092cae4 CA::OGL::GLContext::update_state() + 286
    12  com.apple.QuartzCore                    0x9092c92f CA::OGL::GLContext::draw_elements(CA::OGL::PrimitiveMode, unsigned int, unsigned short const*, CA::OGL::Vertex const*, unsigned int, unsigned int, CA::OGL::ClipPlane const*) + 375
    13  com.apple.QuartzCore                    0x9092c7af CA::OGL::Context::array_flush() + 129
    14  com.apple.QuartzCore                    0x9092bfea CA::OGL::Context::ClippedArray::next_rect(CA::Bounds&) + 260
    15  com.apple.QuartzCore                    0x9092bc07 CA::OGL::emit_one_part_rect(CA::OGL::Context&, CA::OGL::RectState const&, float const*) + 233
    16  com.apple.QuartzCore                    0x90935a08 CA::OGL::fill_rect(CA::OGL::Context&, CA::OGL::RectState const&) + 74
    17  com.apple.QuartzCore                    0x909357a5 CA::OGL::fill_round_rect(CA::OGL::Context&, CA::OGL::RectState const&, float) + 117
    18  com.apple.QuartzCore                    0x9093eb88 CA::OGL::render_solid_background(CA::OGL::Context&, CA::OGL::Layer const*, unsigned int, CA::Render::Pattern*) + 1406
    19  com.apple.QuartzCore                    0x9093e5c7 CA::OGL::render_background(CA::OGL::Context&, CA::OGL::Layer const*) + 71
    20  com.apple.QuartzCore                    0x90929438 CA::OGL::render_contents_background(CA::OGL::Context&, CA::OGL::Layer const*) + 1642
    21  com.apple.QuartzCore                    0x90928c14 CA::OGL::LayerNode::apply(CA::OGL::Surface**) + 66
    22  com.apple.QuartzCore                    0x90928ab7 CA::OGL::ImagingNode::render(CA::OGL::ImagingNode::RenderClosure*) + 133
    23  com.apple.QuartzCore                    0x9092838f CA::OGL::render_layers(CA::OGL::Context&, CA::OGL::Layer*, CA::OGL::Gstate const&) + 901
    24  com.apple.QuartzCore                    0x90928c9d CA::OGL::LayerNode::apply(CA::OGL::Surface**) + 203
    25  com.apple.QuartzCore                    0x90928ab7 CA::OGL::ImagingNode::render(CA::OGL::ImagingNode::RenderClosure*) + 133
    26  com.apple.QuartzCore                    0x9092838f CA::OGL::render_layers(CA::OGL::Context&, CA::OGL::Layer*, CA::OGL::Gstate const&) + 901
    27  com.apple.QuartzCore                    0x9091ebf6 CA::OGL::Context::render(CA::Render::Update*) + 600
    28  com.apple.QuartzCore                    0x9091d840 view_draw(_CAView*, double, CVTimeStamp const*, bool) + 3247
    29  com.apple.QuartzCore                    0x9091cb59 view_display_link(double, CVTimeStamp const*, void*) + 61
    30  com.apple.QuartzCore                    0x9091caab link_callback + 244
    31  com.apple.CoreVideo                     0x90762a88 CVDisplayLink::performIO(CVTimeStamp*) + 354
    32  com.apple.CoreVideo                     0x907616bc CVDisplayLink::runIOThread() + 950
    33  com.apple.CoreVideo                     0x907612ea startIOThread(void*) + 156
    34  libSystem.B.dylib                       0x960447fd _pthread_start + 345
    35  libSystem.B.dylib                       0x96044682 thread_start + 34
    Thread 10 crashed with X86 Thread State (32-bit):
      eax: 0xebd9b51d  ebx: 0xebd9b50d  ecx: 0x00000000  edx: 0x0115ad10
      edi: 0x1865c018  esi: 0x1865c018  ebp: 0xb0e54f28  esp: 0xb0e54ef0
       ss: 0x0000001f  efl: 0x00010286  eip: 0x93d89fba   cs: 0x00000017
       ds: 0x0000001f   es: 0x0000001f   fs: 0x0000001f   gs: 0x00000037
      cr2: 0xebd9b521
    Binary Images:
        0x1000 -   0x52bffb  com.apple.Safari 5.0.5 (6533.21.1) <B1F6DEDD-C2EC-3703-5BF5-5EDF2E055720> /Applications/Safari.app/Contents/MacOS/Safari
    0x1360000 -  0x136cff7 +com.rogueamoeba.audio_hijack_server.hermes 2.2.5 (2.2.5) <CD6C7A74-BA03-F3A7-0D1E-460E6A043024> /usr/local/hermes/modules/Instant Hijack Server.hermesmodule/Contents/MacOS/Instant Hijack Server
    0x16bc4000 - 0x16bd2fe7  libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <AFA4C3C8-D752-EC96-FF56-6E2F8ABB391B> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
    0x17c8e000 - 0x17e06fe7  GLEngine ??? (???) <0E1DF3E4-0EEE-9FD8-8F52-FFFCF0DF23A7> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
    0x17eac000 - 0x182b1fe7  libclh.dylib 3.1.1 C  (3.1.1) <04502F95-931E-0AAF-7296-4624C7F8DE8B> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
    0x1830f000 - 0x18333fe7  GLRendererFloat ??? (???) <0C6A1BCF-97F0-F7D6-C840-2991681BB67C> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
    0x1932d000 - 0x1932dff7  com.apple.JavaPluginCocoa 13.4.0 (13.4.0) <8EB378CD-C567-32A7-1FAC-C601AA36CF2B> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaPluginCocoa.bundle/C ontents/MacOS/JavaPluginCocoa
    0x19332000 - 0x19336ff7  JavaLaunching ??? (???) <EC009D89-308A-81B9-D063-B80DA22D182F> /System/Library/PrivateFrameworks/JavaLaunching.framework/Versions/A/JavaLaunch ing
    0x194c9000 - 0x194dbff7  libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <08801444-00D2-E55B-AE80-B807B99BB0C6> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
    0x1a32f000 - 0x1a332ff2 +com.macromedia.Flash Player.plugin 10.2.159.1 (10.2.159.1) <D1FBDFCE-C5B7-AC8A-51FF-C98634766DE1> /Library/Internet Plug-Ins/Flash Player.plugin/Contents/MacOS/Flash Player
    0x1a3f8000 - 0x1a3fbff7 +net.culater.SIMBL.osax 0.9.7 (0.9.7) <ADABA540-531E-706F-D0E5-FD3EA152172E> /Library/ScriptingAdditions/SIMBL.osax/Contents/MacOS/SIMBL
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    0x99a4e000 - 0x99a84fff  libtidy.A.dylib ??? (???) <0FD72C68-4803-4C5B-3A63-05D7394BFD71> /usr/lib/libtidy.A.dylib
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    0xbab00000 - 0xbab21fe7  libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <8697CB9C-AC3B-301B-F1BD-382E30FA5642> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
    0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <ADF8138B-2384-2FC0-CCBF-C4721B53568A> /usr/lib/libSystem.B.dylib
    Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 4 GB, SMC 1.47f2
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.36.9)
    Bluetooth: Version 2.4.0f1, 2 service, 12 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: FUJITSU MJA2250BH FFS G1, 232.89 GB
    Serial ATA Device: HL-DT-ST DVDRW  GS23N
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8507, 0x24400000
    USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0x26500000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0237, 0x04600000
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x04500000
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8213, 0x06110000

    I replied to you here.
    https://discussions.apple.com/message/15111472#15111472
    Please do not start anymore topics for the same issue so we can stay on the same thread.
    I realize navigating your way around the new communities can be a bit trying but if you click:  Receive email notifications at that link, just respond there.

  • My macbook pro 15 mid2010, crash every time in the last month. What can i do? Is a hardware or software problem?

    The problem is that my mac is working very well, in soft programs, like browser or text editing, and then stop. Stop for one eternity, until i do a hard shut down.
    After this situation apper´s many times, in a single day, i went to a apple service store and left my mac to repair. At first, the tecnhical manager told me that happens a lot, and the problem are in the logic board. Well, when i pick up the mac, he told me that was a software problem and was solved with the instalation of 10.8.5, but in that same day, he crash 3 or 4 times, in different way´s. Now, he crash´s and restart alone, and at the first try don´t restart appearing one message on the grey screen.
    I don´t know what is this problem.
    Someone have or had this problem too?
    What is the solution?
    Thanks a lot...

    Maybe find a local who can translate for you. I don't know what to tell you for dealing in another country for service on your computer.
    I can offer you something you can do if you want to give it a try. You'll need a backup of your data in your Home folder because you need to erase the drive. You'll also need a solid, preferably fast, internet connection.
    Install or Reinstall Lion/Mountain Lion from Scratch
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Erase the hard drive:
      1. Select Disk Utility from the main menu and click on the Continue button.
      2. After DU loads select your startup volume (usually Macintosh HD) from the
          left side list. Click on the Erase tab in the DU main window.
      3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
            the Security button and set the Zero Data option to one-pass. Click on
          the Erase button and wait until the process has completed.
      4. Quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
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