FF is not opening even uninstalled Java, Flash, Shockware and new install of firefox. It is still crashing. Crash ID: bp-86f02078-e5d6-4a3c-8b97-7df152130129
Each time I try to start firefox (FF), it crashes. I tried reinstalling new version couple of times, it is still crashing. I uninstalled:
J2SE Runtime Environment 5.0 Update 11
Jave 7 Update 9
Adobe Flash Player Plugin
Adobe Flash ActiveX
Adobe Shockware Player 11.6
After new install, FF is still crashing.
Crash ID: bp-86f02078-e5d6-4a3c-8b97-7df152130129
Crash ID: bp-6db32472-b5d3-4f25-af10-3e8f72130129
The report for first Crash ID: bp-86f02078-e5d6-4a3c-8b97-7df152130129 is
https://crash-stats.mozilla.com/report/index/86f02078-e5d6-4a3c-8b97-7df152130129
Firefox 18.0.1 Crash Report [@ nsPrefBranch::GetIntPref(char const*, int*)
Related Bug:
[https://bugzilla.mozilla.org/show_bug.cgi?id=828184 828184] REOPENED --- startup crash in nsPrefBranch::GetIntPref with QIPCAP.dll (Websense Endpoint)
(The second Crash ID: [https://crash-stats.mozilla.com/report/index/6db32472-b5d3-4f25-af10-3e8f72130129 bp-6db32472-b5d3-4f25-af10-3e8f72130129] has the same signature and related bug)
QIPCAP.dll is a DLL that belongs to Websense Endpoint software https://www.websense.com/content/Home.aspx
'''Try Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
* You can open Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut and just use "'Start in Safe Mode"''
'''''If Firefox no longer crashes when you start in Firefox Safe Mode''''', your problem is probably caused by an extension related to Websense Endpoint software.
If Firefox still crashes in Safe Mode, you will need to contact Websense Endpoint support or else disable or uninstall that software and use another security product.
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at javax.swing.plaf.basic.BasicListUI.maybeUpdateLayoutState(Unknown Source)
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at javax.swing.DefaultListSelectionModel.fireValueChanged(Unknown Source)
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at javax.swing.DefaultListSelectionModel.fireValueChanged(Unknown Source)
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at javax.swing.DefaultListSelectionModel.changeSelection(Unknown Source)
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at javax.swing.JList.setSelectedIndex(Unknown Source)
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at javax.swing.JComboBox.fireItemStateChanged(Unknown Source)
at javax.swing.JComboBox.selectedItemChanged(Unknown Source)
at javax.swing.JComboBox.contentsChanged(Unknown Source)
at javax.swing.AbstractListModel.fireContentsChanged(Unknown Source)
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at javax.swing.JFileChooser.<init>(Unknown Source)
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I am extending the JGoodies Look And Feel & Theme.
Thanks in advance
Krishna Mohan.Dear cupofjoe,
Thank you for your response.
I am using the Latest JGoodies Look & Feel which is downloaded from http://www.jgoodies.com.
i am writing our own custom Look & Feel By Overridding Jgoodies Look & Feel.
In that case i am getting that error.
The following is the source code:
import java.awt.Color;
import javax.swing.*;
import javax.swing.plaf.ColorUIResource;
import javax.swing.plaf.metal.MetalLookAndFeel;
import com.jgoodies.looks.plastic.*;
public class CustomTheme {
public static void main(String[] args)throws UnsupportedLookAndFeelException{
UIManager.setLookAndFeel(new MyLookAndFeel());
MyLookAndFeel.setCurrentTheme(new CustomLaF());
JFrame frame = new JFrame("Metal Theme");
JFileChooser jf = new JFileChooser();
//System.out.println("UI - > "+jf.getUI());
//jf.updateUI();
//frame.getContentPane().add(jf);
frame.pack();
frame.setVisible(true);
static class CustomLaF extends PlasticTheme {
protected ColorUIResource getPrimary1() {
return new ColorUIResource(232,132,11);
public ColorUIResource getPrimary2() {
return (new ColorUIResource(Color.white));
public ColorUIResource getPrimary3() {
return (new ColorUIResource(232,132,11));
public ColorUIResource getPrimaryControl() {
return new ColorUIResource(Color.GREEN);
protected ColorUIResource getSecondary1() {
return new ColorUIResource(Color.CYAN);
protected ColorUIResource getSecondary2() {
return (new ColorUIResource(Color.gray));
protected ColorUIResource getSecondary3() {
return (new ColorUIResource(235,235,235));
protected ColorUIResource getBlack() {
return BLACK;
protected ColorUIResource getWhite() {
return WHITE;
static class MyLookAndFeel extends Plastic3DLookAndFeel {
protected void initClassDefaults(UIDefaults table) {
super.initClassDefaults(table);
protected void initComponentDefaults(UIDefaults table) {
super.initComponentDefaults(table);
Object[] defaults = {
"MenuItem.foreground",new ColorUIResource(Color.white),
"MenuItem.background",new ColorUIResource(Color.gray),
"MenuItem.selectionForeground",new ColorUIResource(Color.gray),
"MenuItem.selectionBackground",new ColorUIResource(Color.white),
"Menu.selectionForeground", new ColorUIResource(Color.white),
"Menu.selectionBackground", new ColorUIResource(Color.gray),
"MenuBar.background", new ColorUIResource(235,235,235),
"Menu.background", new ColorUIResource(235,235,235),
"Desktop.background",new ColorUIResource(235,235,235),
"Button.select",new ColorUIResource(232,132,11),
"Button.focus",new ColorUIResource(232,132,11),
"TableHeader.background", new ColorUIResource(232,132,11),
"TableHeader.foreground", new ColorUIResource(Color.white),
"ScrollBar.background", new ColorUIResource(235,235,235),
"ToolTip.foreground", new ColorUIResource(232,132,11),
"ToolTip.background", new ColorUIResource(Color.white),
"OptionPane.questionDialog.border.background", new ColorUIResource(Color.gray),
"OptionPane.errorDialog.titlePane.foreground", new ColorUIResource(Color.white),
"OptionPane.questionDialog.titlePane.background", new ColorUIResource(232,132,11),
"Table.selectionBackground", new ColorUIResource(232,132,11)
table.putDefaults(defaults);
pls suggest me the how to solve this problem.
thanks in advance
Krishna MOhan
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