FF16 always fails to sync, it always shows "Sync encountered an error while syncing: Incorrect account name or password. Sync will automatically retry this."

I'm having this problem since few releases ago, whenever I start FF, it always fails to sync, showing this line on the bottom "Sync encountered an error while syncing: Incorrect account name or password. Sync will automatically retry this action". First thought that the prob was incorrect credentials, but I can freely log-in https://account.services.mozilla.com I tried unlinking and linking my device again, it still happens.
I waited thinking that they'll fix this, from a release to another, today updated to the last version and it still happened.
Firefox: ~16.02
Windows 7 Ult SP1
http://img853.imageshack.us/img853/4070/ffsyncprob.png
Awaiting reply,
Thanks.

I am having this problem with FF 19.0.2 on Win 7 Pro. The sequence of events is:
1. Start Firefox. Get the error bar about incorrect account name or password EVERY time. I close the bar. If I wait a while and then ask FF to try again the error bar reappears.
2. Click on preferences from the bar, and get a dialog "Your password was rejected by the server, please update your password." I click "update" and then am prompted for the master password for the security device. I enter that and am presented with an "update password" dialog.
3. Enter my old password and click "update password." Receive error message "Password incorrect, please try again." I click update again and get the message "Your password has been changed."
4. However now Sync no longer seems to be set up. I go through the setup ritual again, and find I am back where I started.
I have cleared cookies, tried everything in safe mode, and unlinked and relinked the computer. I have verified I have the right password entered at [https://account.services.mozilla.com/ https://account.services.mozilla.com/] None of this helped. The problem is still there, even in safe mode.

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After updating to firefox 7.0.1, I get the error "Sync encountered an error while connectiong: Incorrect account name or password. Please try again."

This was working just fine until the update. I did the reset password. It says it is reset, but when I exit firefox and restart, I get the same error. I've put in the new password and get the same error. This almost looks like my account was deleted from the sync server, but when i do the reset password, everything says it is ok. But Firefox keeps giving me this error.

See:
*https://services.mozilla.com/status/
*http://twitter.com/#!/mozservices

"Sync encountered an error while connecting: Missing account name. Please try again."

This is the error message displayed at each attempt to sync a second computer from a Firefox Sync account (Firefox button > Sync Now OR Options > Sync > Manage Account > Reset Sync).
I have connected two computers following this process:
[[How to sync...|http://support.mozilla.com/en-US/kb/How%20to%20sync%20Firefox%20settings%20between%20computers]]
On the secondary computer, the Options > Sync dialog box shows that my account is logged in (i.e. my Firefox Sync user name is displayed).
What is Sync looking for that isn't already provided? From the primary computer, the connection is completed without errors. On the secondary computer, Sync attempts produce this error message. Any help provided would be much appreciated!
Thanks!

See [[forums/contributors/707663]]

"Sync encoutered an error while syncing: Unknown error. Sync will automatically retry this action."

Hi,
I want to switch from Chrome to Firefox but I have an issue with the Sync feature.
It always shows the following error: "Sync encoutered an error while syncing: Unknown error. Sync will automatically retry this action."
I already tried this workaround but it did not work: delete my Sync account, completely reset my Firefox profile, import my Chrome bookmarks (using an HTML file), setup a new Sync account (using the same address email then the previously deleted one).
But I still get the error message.
I've seen in other threads that it could be an issue with the history so I also tried to delete it but it did not work either.
Here is my last sync-log file: https://pastebin.mozilla.org/8219943
Thanks for your help.

I've finally found a solution to that Sync issue:
I downloaded the "Places Maintenance" add-on and run the integrity check routine and it seems to have fixed the issue.
https://addons.mozilla.org/en-US/firefox/addon/places-maintenance/

Sync error incorrect account name or password

I attempted to activate sync between my desktop and my Android phone today. I have used Firefox as my desktop browser for probably about a decade. I had synced this computer once before without issue to a previous phone, but I did not like the mobile app on the phone I had at the time and I deleted the sync on both devices and my account. Now, I love your mobile app for my Android phone and wanted to give sync another try.
Since I had deleted the previous account, I attempted to start from scratch today. Firefox allows me to enter an email address and password into the create an account screen without issue. Once I get to the sync screen where it says it's attempting to upload to sync, I get an error at the bottom of the screen that states "Sync encountered an error while syncing: Incorrect account name or password. Sync will automatically retry this action. [Preferences]"
I have tried to update my password, but an error comes up which says that the server rejects the password every time I attempt to update it. My email/account name for sync is "[email protected]", and I am using a password that is more than eight characters, consisting of letters and numbers. I can log into my sync account without problem, but my computer will not sync and gives the same errors every time I attempt to sync. Out of sheer frustration, I have deleted my account and tried to start from scratch over a dozen times throughout the day, and the same error always occurs. I have also cleared my internet data to see if that would correct the issue. I would really love to be able to sync my devices. I have left my sync account active in the hope that you can help me correct this problem. Any assistance would be greatly appreciated.

I had this problem, but fixed it. The culprit was '''custom privacy/history settings that were set to clear saved passwords on exit''', i.e:
Options > Privacy > History > "Firefox will: Use custom settings for history" > "Clear history when Firefox closes" > Settings > Data > Saved Passwords
This made firefox clear all saved passwords (which is generally what I wanted, as I use LastPass for password management), including the Mozilla Services Password (which is NOT what I wanted, as I still want to use Firefox Sync).
To see if you're having the same problem:
# After setting up sync, make sure that you have two lines in Saved Passwords (which you can find under Options > Security > Saved Passwords) starting with "chrome://weave" and mentioning Mozilla Services.
# Restart Firefox and check if the Mozilla Services passwords are gone. If they are, check if you have the same custom privacy settings that I have.
For the devs: If I may suggest a solution, I would make the Mozilla Services password entries excempt from the clear-saved-passwords option. (Yes, I realize that adding exceptions to the rule, like this, is probably easier said than done.)

Can't set up Sync, get "Incorrect account name or password"

I am trying to set up Sync for the first time. After putting in an e-mail address and password, entering the "captcha" words, I click "next," and instead of successfully completing the setup, I get a message at the bottom "Sync encountered an error while syncing: Incorrect account name or password. Sync will automatically retry this action." How could these be incorrect when I just created the account?
I have tried changing the password, deleting the account and restarting the whole process, but it always comes back to the same problem.

This has to be a system wide issue. I have tried from multiple machines (Mac OS X, Win7 3 different), multiple internet connections. I have tried 4 different email addresses as well.
I am moving away from chrome now that i found FF has a sync feature (if it works) I give up for now...

I get the error message in Firefox 5 "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action."

Hello Firefox support. I just started working on a 64 bit Windows 7 machine running Firefox 5 and am constantly getting the following Sync error: "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action." I can't find an accurate solution on the web. Please help!

Exact same error message here here. Haven't checked our other systems. This one is:
* Firefox 5
* Canonical 1
* Ubuntu Linux 10.04 LTS

I keep getting "Sync encountered an error while syncing: unknown error. Sync will automatically retry this action." It keeps popping up at the bottom of my screen?

I keep getting "Sync encountered an error while syncing: unknown error. Sync will automatically retry this action." It keeps popping up at the bottom of my screen? I click "Sync Now" but a few seconds later it pops up again

does anyone have an answer for this problem?

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Smae issue here.
Started today June 20, any ideas?

Had my XP o/s replaced and now unable to sync with Firefox Favorites on the web - does not recognize my account name and password.

I am after having my XP operating system refreshed trying to regain access to numerous favorite bookmarks held on the internet server(s). I have tried sync'ing via the Firefox mechanism but it does not recognize my account name or password. It is possible I used another software other than Mozilla's to back up my Favorites in bookmarks. However, baring that, I cannot access all the data in order to reconnect to it.

'''''"... But I have my laptop next to me, signed in to sync ..."'''''
Which version of Firefox?
Firefox 29 brought a new version of Sync ''[a year ago]'', so if you are using an older version of Firefox on that laptop, see this KB article - [[How to update to the new Firefox Sync]]
You'll need to update Firefox on that Laptop to continue using Sync on it after updating your Sync account.

Sync encountered an error while synching: Unknown error. Sync will automatically retry this action

http://pastebin.mozilla.org/8169256
Just started last night when I switched to the new sync. Any ideas?

That is a problem with the history:
<pre><nowiki>1420672321846 Sync.Engine.History DEBUG First sync, uploading all items
1420672321848 Sync.Status DEBUG Status for engine history: error.engine.reason.unknown_fail
1420672321848 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial
1420672321848 Sync.ErrorHandler DEBUG history failed: database disk image is malformed No traceback available</nowiki></pre>
You can check for problems with the <b>places.sqlite</b> database file in the Firefox profile folder.
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
*https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
*Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/

Sync encountered an error while syncing: Incorrect account name or password

I get this error on every run of Firefox. On multiple machines. I've tried everything suggested on your "https://support.mozilla.org/en-US/kb/how-to-update-to-the-new-firefox-sync" page to no avail. My settings are set to accept all but third party cookies, and dom storage is enabled. I've tried safe mode also.
I've turned on services.sync logging (also on pastebin.mozilla.org):
1421507984979 Sync.Service INFO Loading Weave 1.37.0
1421507984980 Sync.Engine.Clients DEBUG Engine initialized
1421507984981 Sync.Engine.Clients DEBUG Resetting clients last sync time
1421507984985 Sync.Tracker.Bookmarks TRACE Loading json from disk: changes/bookmarks
1421507984986 Sync.Engine.Bookmarks DEBUG Engine initialized
1421507984986 Sync.Engine.Bookmarks TRACE Loading json from disk: toFetch/bookmarks
1421507984986 Sync.Engine.Bookmarks TRACE Loading json from disk: failed/bookmarks
1421507984989 Sync.Engine.Forms DEBUG Engine initialized
1421507984992 Sync.Engine.History DEBUG Engine initialized
1421507984995 Sync.Engine.Passwords DEBUG Engine initialized
1421507984999 Sync.Engine.Prefs DEBUG Engine initialized
1421507985002 Sync.Engine.Tabs DEBUG Engine initialized
1421507985002 Sync.Engine.Tabs DEBUG Resetting tabs last sync time
1421507985008 Sync.Engine.Addons DEBUG Engine initialized
1421507985009 Sync.Service INFO Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:35.0) Gecko/20100101 Firefox/35.0
1421507985013 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1421507985014 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1421507985014 Sync.Service DEBUG Caching URLs under storage user base: https://sync-192-us-west-2.sync.services.mozilla.com/1.5/17968042/
1421507985014 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1421507985014 Sync.AddonsReconciler INFO Registering as Add-on Manager listener.
1421507985015 Sync.AddonsReconciler DEBUG Adding change listener.
1421507985015 Sync.Tracker.History INFO Adding Places observer.
1421507985017 Sync.Tracker.Bookmarks TRACE Got start-tracking.
1421507985021 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1421507985022 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1421507985024 Sync.Engine.AdblockPlus DEBUG Engine initialized
1421507985025 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1421507985027 FirefoxAccounts DEBUG fetchKeys: true
1421507985664 FirefoxAccounts ERROR error GETing /account/keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token in request signature","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format"}
1421507985664 Sync.BrowserIDManager ERROR Authentication error in _fetchTokenForUser: AuthenticationError([object Object])
1421507985665 Sync.Status DEBUG Status.login: success.login => error.login.reason.account
1421507985665 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed
1421507985665 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.

No improvement. The signedInUser.json file appears to be a session file that disappears on quit. I removed it during a session, then reconnected. Still getting the invalid token error:
1421577426649 FirefoxAccounts ERROR error GETing /account/keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token in request signature","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format"}
Full text of sync-log http://pastebin.mozilla.org/8241774

Sync encountered an error while syncing: Unknown Eooro. Sync will automatically retry this action. What do I do?

Nothing syncs, and the message bar is really annoying. Here is the sync log: http://pastebin.mozilla.org/8737439

Note: I just tried deleting and re-creating my Sync account, reinstalling firefox, and deleting places.sqlite, with no success. And "Eooro" from the title is supposed to be "Error".

How can I troubleshoot this error: Sync encountered an error while syncing: Failed to connect to the server. Sync will automatically retry this action.

Help!

I have FF at two locations, at home and at work, first I created FF at home and change the device name to home, then I copied it to a flash memory stick as a portable FF, at work I have changed the device name to Work. is that makes any sense with that issue ?

Issue with sync error: Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action.

Hi, i have just recently started having an issue with Sync on my desktop. My associated Android and Mac Laptop do not experience any issues when attempting to sync, but the desktop constantly gives the same error. I have tried unpairing the desktop, clearing all files, restarting and then adding the desktop to sync once again, but the error persists.
All of the bookmarks on the desktop have vanished, but are still in my sync data and have no problems being viewed on the other paired devices. This also tells me that the issue isn't the sync server and is something unique to the desktop machine.
I am hoping that this won't require a reinstall, but if all else fails, it is an option. I will try to attach a log file once i have submitted the question.

I agree. Too many issues lately with sync errors and flash crashes. I'm going back to Google Chrome for a few months. Don't have time to be bothered with the nonsense and slow fixes.

FF16 always fails to sync, it always shows "Sync encountered an error while syncing: Incorrect account name or password. Sync will automatically retry this."

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