Fiber upgraded but didn't bother to issue me a router!
I would just like to say how appaulled I am with the level of service I am receiving. I upgraded from Sky broadband Unlimited to Fiber Unlimited on June 20th. I then had my sky broadband disconnected & had my fiber activated on June 30th. I attempted to use my service but it was not connected. I called sky support to find out that I had not been issued with a new router to use my fiber. It is now 6th July & still no router. I gave them a call & I was told that I will be compensated from the connection time to the time I receive my router. Well to be honest that should be obviouse but by no means of any sort of compensation. I have listings on eBay & I also do internet banking to much of my shopping online. I have had to spend money to use my dongle so I have some sort of internet. The guy told me thats all they can do & I just lost my temper & hung up! When I do get my router I am going to call back & expect not only to be refunded for the amount of days I have had no internet but for the inconveniance caused or I will just say well, keep your services & cancel the lot. There's been ample time for someone to realize no router has been issued for my upgrade & it took 2 phone calls for someone to realize & have one issued & I am still waiting.
What router do you currently have is it the Sr101 (white Sky Hub) or the Sr102 (black Sky Hub) or is it none of those?
Regarding compensation Sky are under no obligation to offer anything other than a loss of service credit so your very unlikely to get any out of pocket expenses refunded(and they certainly won't offer anything for any losses by not making listings on eBay). Edit Just read from another post of yours that you have a white Sky hub so you could buy an Openreach modem off of eBay or other online sites that way you would be able to get up and running and keep using the router you have instead of the much criticised Sr102(plus you'd have a back up just in case of a failure).
Similar Messages
-
BT Infinity 2 - recontracted and upgraded but didn...
Hi
I just moved house and re contracted with BT as well as upgrading to BT Infinity 2 at the same time.
Can anyone explain why I did not get a new Home Hub 4?
SteveI phoned on friday last regarding just this issue having recontracted on June 4 and linked and quoted the press release http://www.btplc.com/News/Articles/Showarticle.cfm?ArticleID=4E2E1EF5-FCBA-4CE4-B769-E48E0F68ACED on BT's page as provided on this forum. After approx 40 mins on the phone with discussions between the the agent and her manager they agreed to send me a free HH4 which I have now received. Stand your ground if you want one.
-
Network upgrade but no change.
Hi. I received an email last week saying that my network in my area had been upgraded but I carnt see any changes.
My router details are below and wondered if anyone can see any problems as I don't have a clue what it all means.
Thanks
Line state
Connected
Connection time
4 days, 2:31:31
Downstream
4,167 Kbps
Upstream
732 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.8 dB / 4.6 dB
Line attenuation (Down/Up)
43.0 dB / 24.5 dB
Output power (Down/Up)
19.3 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
452
Loss of Power (Local)
0
FEC Errors (Down/Up)
1084409 / 23521
CRC Errors (Down/Up)
81287 / N/A
HEC Errors (Down/Up)
N/A / 132607
Error Seconds (Local)
13342Hey thanks for the reply. Its been well over 10 days now. Dead sad that my download speed is just the same. Upload is better tho.
Is Adsl+2 sopossed to make much difference?
Thanks
Line state
Connected
Connection time
1 day, 13:40:23
Downstream
4,782 Kbps
Upstream
708 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
10.1 dB / 4.4 dB
Line attenuation (Down/Up)
43.0 dB / 24.4 dB
Output power (Down/Up)
19.8 dBm / 12.3 dBm
Loss of Framing (Local)
37
Loss of Signal (Local)
2334
Loss of Power (Local)
0
FEC Errors (Down/Up)
305196 / 5861
CRC Errors (Down/Up)
22467 / N/A
HEC Errors (Down/Up)
N/A / 732842
Error Seconds (Local)
9551 -
iTunes match hasn't worked since Mountain Lion install. Cloud icon keeps striking~ off. Won't upload new tracks to iTunes match. Just the eternal circle of step one, two, freeze....then tries again but never gets completed. Worked fine before Mountain Lion. Apple tech tried over phone for an hour but it didn't solve this issue. See others are in the same boat. Any help with this, please??
Same issue here with a MacBook pro recently upgraded to Mountain Lion. I hadn't tried iTunes Match prior to the upgrade so can't say whether or not it worked previously.
Getting quite frustrated! -
I have both versions of Firefox on my laptop since I decided to try the Firefox 4 Beta 12. I expected the Beta to replace the 3.16.5 I already had on there, but they coexist. I am using the Beta so I can test it, but am having a couple of issues with speed I didn't have before, and a couple of times the browser will freeze or be nonresponsive in the middle of something. Didn't have that issue before. I'm not a geek, so don't know, forgive me if this is an elementary issue.
This is the normal precedure for Firefox beta installations. They don't replace the previous versions. Also the freezing you're expieriencing probably has something to do with the Beta using the same profile as the older version. To fix this, create a fresh profile. Information on how to do that here: http://support.mozilla.com/en-US/kb/Managing%20profiles
-
I have two different 5s's with two different phone numbers but they are both using the same iCloud/apple account. After upgrading to iOS8 when I get a phone call on one phone both phones ring. One phone is for work and one is for private and I don't need both phones to ring from one call. It's bizarre.......is this supposed to be like this? If so where can I turn it off?? And while we are at it iOS8 has installed iBooks on both of my phones and iTunes won't let me uninstall it. I don't need or want iBooks on my phones.
Hi,
There are two easy fixes to this.
One, you can set up Family Sharing, in which you can have two different iCloud Accounts, yet still share the same apps, music, media etc.
Two, go to Settings and turn-off "Handoff". This can be found under the General page.
Hope this helps! -
I am having issues with my Window 7 on boot camp. My hardware is Macbook Pro Mid 2010 model and working on OS X 10.9.5. Recently I went to windows 7 to do a system upgrade but failed and was told to update the bootcamp drivers. I installed boot camp5 but seem to be the wrong version and change to boot camp 4 which was updated okay. However I still cannot do the updates. Can someone advice me please? Thank you!
Please see Boot Camp: System requirements for Microsoft Windows operating systems - Apple Support for the appropriate version of drivers related to the specific version of Windows 7.
MacBook Pro
(13-inch, Mid 2010)
4
4
DVD
DVD
DVD
MacBook Pro
(15-inch, Mid 2010)
5
5
4
DVD
DVD
DVD
MacBook Pro
(17-inch, Mid 2010)
5
5
4
DVD
DVD
DVD
Be careful with Windows Updates, especially driver updates. Standard WHQL drivers can cause problems. -
When I use Firefox without menu bar I can see bookmarks. How ever when I activate menu bar the bookmark is missing from toolbar. I tried opening in safe mode and resetting toolbar but it didn't fix the issue. I am using version 7.0
Do you mean the Bookmarks Menu button on the Navigation Toolbar?
You only see that button if the menu bar is hidden. -
AirPort quits unexpectedly and a reboot is necessary to get it back - installed the most recent AirPort software but it didn't resolve the issue (v10.5.8). Any ideas? Thanks in advance.
Open a Finder window. Select MacintoshHD in the Sidebar on the left then open the LIbrary folder, then the Preferences folder, then the System Configuration folder.
Move all the files from the System Configuration folder to the Trash.
Restart your Mac. Try AirPort. -
HI just brought a second user iMac which they purchased iPhoto ... at present there is an upgrade but i can't install because i didn't purchase is there anyway of upgrading iPhoto without using the fist users name and password
No, if they bought it, then its theirs. You may wish to contract iTS for options in case it was part of the Mac Acceptance.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
When I copy/paste a paragraph from a PDF doc (onto Facebook status bar, for example) it pastes with no spaces between words. I.e: "The manhadajugofcoolwaterand offeredmeadrink." How can I fix this? I've searched everywhere for the solution but didn't find anyone had this issue. I'm new to Apple so any help will be much appreciated. Thanks!
I can't speak about this occurring with FaceBook since I don't use FaceBook, but I see the same type of thing when I copy and pasted from websites. It doesn't always happen and I cannot find any particular set of circumstances under which it occurs or does not occur.
I am merely responding to let you know that it happens to me as well and I have seen no way to correct it. I'm not so sure that there is a way to correct in in that it may have something to do with how the original text is formatted in the PDF or on the website and how it eventually "fits" into the text field or the area in which it is pasted. -
I did the fix but it didn't fix the issue. It allows me to create the script but when it runs it will not add the user account.
Here is all the same setting aside from the user info being created.
https://www.dropbox.com/s/kkxmhls3bfs6ns3/Apple%20Support%20Installer%20Script.p kg -
Is it possible to get a paid app re installed from an upgrade? I had a trial version upgraded but the upgarde failed but I was still charged for it.
If you are using the same Apple ID, there will be no cost.
Cheers, Tom -
How to upgrade the schema on both the sites using sql scripts?
Hi Experts,
I need some help.
I have two sites SITE A and SITEB, on both the sites GG is installed and running (DML Bi- directional replication). I have schema SCHEMA1 on both the sites which are configured for replication and replication is working from last one year.
Now I wanted to upgrade the SCHEMA1 on both the sites. There are three .sql script which has many SQL commands like create table, create sequence, create procedure, insert record etc. I wanted to run that SQL file one both the sites.
So should I stop all the process on both the sites SITEA and SITE B (including manager process) ,execute the SQL scripts on both the sites and then start the process again ? Will it work?
Is there any other best way to do this?
Could you please suggest the steps so that I can successfully execute theses scripts on both the site to upgrade the schema1.There is no blanket answer here; it depends. Main questions are:
1. Do the SQL scripts update existing tables?
2. Are you replicating DDL in one direction? (DDL should only be replicated one way even when doing bi-directional, do DDL should only be issued on the node capturing DDL
3. Are you using a wildcard (*) from table names or using an explicit list?
Easiest thing is if you're replicating DDL from A to B and apply DDL to A only. This assumes that the application writing to these tables can handle DDL changes under the covers. If these are new tables supporting new application features then you would simply enable said features after apply sql files.
From there it gets more complicated and would need answers to the above questions before going down each line of logic. But try to remember what's really going on here. Data in one form (DDL) is being captured and send along. If the "shape" (DDL) of that data changes then the extract and replicat need to update their meta data to handle it correctly. If change data encounters a different shape than what's cached then you will become out of sync.
I'm not sure if that makes sense but again, the answers to the questions above will be indicate where more detailed explanations should be focused. In short, we need more detail about what those scripts do and your current setup.
Good luck,
-joe -
HT4847 I have paid twice to upgrade and didn,t get it
I have paid twice for an upgrade and didn,t get it...
i assume you are talking about an iCloud storage upgrade? If the purchase has gone wrong you'll need to take it up with Support.
iCloud support is tied to your hardware serial number: you might do better to try iTunes Store support. Go to https://expresslane.apple.com ; select 'All Products and Services' in the first column, 'iTunes' in the second column and then 'iTunes Store' in the third column.
If they won't help you, then try iCloud Support.
To contact iCloud Support: if you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:
http://www.apple.com/support/icloud/contact/
You will need the serial number of the covered hardware.
If you are not covered by AppleCare, then - in common with other free services - there is no free support and you may initially be asked to pay a fee, but as this is a purchase issue you should be able to persuade them to deal with it without charge.
Maybe you are looking for
-
How to transfer music from one itunes account to another on the same computer
How do I transfer iTunes music to another comp account on the same comp. I have Windows 7 and I made my own Windows account. all of my music is on the iTunes on the other admin. account. So how do i transfer all of my stuff on iTunes to my own accoun
-
How would I set the style of the label in the cfselect tag below (ex. if I wanted to change the font color of "Test Label" to bold, purple)? <cfformgroup type="VBox" height="130" style="cornerRadius:8; borderThickness:1;"> <cfformgroup type="vertical
-
Would someone please tell me what these errors mean that are in my log on the modem/router that Verizon supplied me, and how to correct the problems. Especially the Failed retrieving new version, it appears that it is trying to download maybe a updat
-
GRC and CUP and Mobiliity question
Hello GRC friends: In an environment where GRC and CUP are configured and working, the question came to me, can the requests for the Firefighter ID be sent to a mobile device? The person responsible for the request approval must now sign on thier PC.
-
Where is Spotlight search on the iPad
Where is Spotlight search on the iPad and how do I use it?