Fibre and infinity available from my cabinet for n...

Question

Hi, first post as really not sure what to do, and feeling pretty desperate about this fibre/infinity issue.....
Bought new house a week ago. The regular ADSL broadband in my new area is and virtually useless at less than 1Mb, all searches I did with service providers (BT, Plusnet, Talk Talk, Sky and EE) all said, (when entering my address details) that Fibre broadband is not available at my address.
My first call to BT had them tell me, they weren't sure fibre was installed in my cabinet, Plusnet the same, but neighbours say it is as they get it in my street.
BT retail advised me all the cabinets are run and administered by Openreach the subsidiary of BT (who will not talk to retail customers - they will only talk to services providers like BT retail etc). EE did go further and told me my cabinet was number 10 and they forwarded me to the BT wholesale site (btwholesale.com/includes/adsl/main.html) which on entering my address says on Exchange ETWALL is served by Cabinet 10....and.... FTTC is currently not available on this cabinet due to following reasons:- Sorry your cabinet is temporarily unavailable, capacity will be restored as soon as possible.
From reading other Fibre related forums on here, I realised myself that Fibre connections per cabinet are limited, and a bit like when a car park is full, you cant get in until someone else comes out, unless they expand the number of connections available. So I ws a little upset that 2 calls to BT resulted in them telling me, it wasnt on in my cabinet which is seemigly incorrect. It ended with BT retail saying its fault of Openreach and there's nothing we can do. I can only assume the BT advisor was making assumptions.
I deduced myself, from the fact neighbours in my street have it, it probably is available in theory but as the regular broadband is unusable, everyone has fibre, the number of connections is probably full and nobody else whose lines are connected to cabinet 10 in my area can get it any longer.
My professional life relies on a semi reasonable connection, and my wife who is from abroad completely relies on it for her online business nd to communicate to family. So I was checking the ADSL checker literally 10 times a day from Thursday, and on Saturday night about 11pm, Eureka it suddenly said up to 76mb Fibre is available at my property and now every retail service provider (whose sites first action it seems, when you try and book fibre, is always to scan and check that its available from Openreach) they all now allowed me to go ahead and order it. I made a booking for a new line and Fibre, booked installation date of Wed 29th Oct, and then lo and behold, this morning I get a message to say, Fibre is again unavailable at my address (served by cabinet 10) I checked the BT wholesale site and all the other service providers and yes its back as it was before, saying fibre is not available. It definitely was available Saturday night at 11pm and showing available on Sunday afternoon at 2pm, but before my appointment could be confirmed, it seems Openreach have shut the door again and cancelled my order. To say i'm crestfallen is an understatement. All the service providers advertised the service as available and after I booked almost 24 hours later it still was, another 12 hours later its not and I'm cancelled and without any connection or any news as to when or even if one may become available. Right now I'd pay literally anything for Fibre.
Today Ive made numerous calls to BT retail and its the same story, they say Openreach wont tell them reasons or specifics about a cabinet and there's "nothing we can do" and even when i finally got through to BT wholesale this afternoon and begged them to at least just confirm its because of over capacity at cabinet 10, they refused to talk to me and said I must contact service provider.
I'm truly at my wits end, my wife today is saying she cant move in as there is no guarantee we can ever get connected, her business interests will be ruined and she will be cut off from relatives in Russia. This evening I pleaded with BT if there is over capacity is there a waiting list or anything at all I can do to be considered or to get any idea, if someone else leaves i can get a place in a queue if a slot becomes available, they said again "there's nothing we can do, its openreach and they wont tell us why".
Even 3G is pretty rubbish, and certainly wont run streaming TV. It seems I'm trapped all around those who are able to be a part of the 21st century, and even when availability is shown to me, its soon taken away. The worse part is having no cllear idea of when if ever I may be considered to get Fibre. Ive reluctantly cancelled my current phone with BT as its pointless transferring it with no useable BT interent services. i'm ready to spend whatever every month, if there is ever any room at the Inn.
Is this normal protocol, does anyone have any ideas as to what I can do, I'm desperate.
thanks for reading

Answer 1

thx again shirts, yes i had seen that its prety inconclusive. its there but you may or may not get it!
It is in my cabinet for sure, it was availabe this sat/sun, but is now seemingly full with no new connection info :=(
Postcode: DE65 5ND
First phase:
Existing and expected commercial coverage
Existing and expected commercial coverage - Superfast broadband already exists in parts of this area. Contact your existing or preferred Internet Service Provider (ISP) to order superfast broadband.
View our frequently asked questions for more information on superfast broadband.
 Caveats1) Plans are subject to survey and will change.
2) Some postcodes may only have partial coverage.
3) Some postcodes may be addressed in more than one phase, spreading across 2014 to 2016.
4) Some premises covered by fibre-delivered services will not obtain super-fast speeds.
* This data relates to existing and expected commercial coverage of super-fast broadband up to 2015. The information on commercial coverage was collated through an open market review and public consultation undertaken in 2013.
thx for taking time to repy shirts