Fibre Broadband Availability

Hello all,
I have recieved an email from openreach indicating that my local exchange, in Leicestershire, called Medbourne Greeen, has now been included in the rollout plans. Firstly, I already knew a while back that it was to be upgraded as part of a local authority upgrade; however, I recieved this email from openreach today, so is my exchange now part of the openreach commerial rollout instead? THis would be better for me if that is the case, as, through the local authority upgrade, my cabinet, number 3, serving my village, is not due to be upgraded at present, but again, I am not certain as I have very little information about the whole affair. It would be very irratating for my cabinet to miss out on the upgrade, considering the very high demnad for fibre broadband in the village. I hope you can help in working out the upgrade staus of my exchange and cabinet, and what, if anything, can be done to get my cabinet upgraded. I live in a village named Drayton. Thank you.

Hi FibreBroadband,
Your exchange is being fibre enabled under the Superfast Leicestershire in partnership with Openreach (BTplc),
However your village comes under the Further investment – target completion by 2018 ie an area to receive a minimum 2Mbit/s by summer 2016 until further funding as it states Nevill Holt, Welham and Drayton are targeted for completion by 2018 subject to funding.
You can contact your BDUK programme or MP to question this.
jac_95 | BT.com Help Site | BT Service Status
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Fibre Broadband availability (Cabinet is not ready....)

Hi all, So I've ready the information on this subject and I know i need to wait, but the openreach website has been showing fibre in my area since Jan 2015 but states something about my cabinet not being ready. My ISP is my only link to openreach (I assume) and I would like to ask if Sky would contact openreach to see why this is. Thanks

Fours since BT announced we were getting FTTC in our road, Three years since the twin cabinet was installed and connected, i know it is connected because i was talking to the three guys who were connecting the fibre bundle to the cab, they showed me the test kit results showing it was all connected to the exchange but still it is not enabled every time i contact BT i get a different reason for the delay, the last was that Network Rail own the land which the ducting is buried under and they wont allow access, BT did not specify why the need access but even if this is the case surely there are ways to come to an agreement, still not to worry as they have said it will up and running by the end of June, yeah and pigs might fly lol

BT Broadband availability checker - estimated spee...

I had Infinity 2 installed back in March. Originally the BT Broadband checker (http://www.dslchecker.bt.com) for my phone has consistently showed 80 down, 20 up. I get an IP profile of 77.44 down and consistently have speeds of 75Mbps over wifi.
Had a look today for a friend who lives next door to show her the BT Broadband checker, and the speed shown instead of being 80 down, is now
Available ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Featured Products
WBC FTTC
Up to 68.8
Up to 20
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Anyone any idea why this should be? After telling her that I get and she should get 80Mbps (or almost) down. This shows for both mine and her phone numbers now.
Just checked and my IP profile hasn't budged from the 77.44 it has always been.......

Yeah, it's an estimate - it doesn't actually do anything!
They changed them recently across the board. I think it's based on the real-world data they are receiving now. Maybe they will go up next time...
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If not, I'll try again

Fibre Multicast available?

I have now been changed (it would appear) from an EO line to a Cabinet, and checking my number on the ADSL checker now yields the following results...
Telephone Number XXXXXXXXXXX on Exchange XXXXXXXXXXX is served by Cabinet XX
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WBC ADSL 2+
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Previously there was no entry for Fibre, but I was expecting to see entries of "FTTC Range A” and “FTTC Range B" to indicate I could upgrade to Fibre. The change has only happened in the last couple of days, so should I expect to see these entries in time? or is the entry of "Fibre Multicast" the same thing?
Further, if I have now been changed to a Cabinet, should I expect to see any noticeable increase in my current broadband speed?

it could be you are still to far from the cabinet for infinity service fibre multicast is for TV service moving to a cabinet if outside your exchange will not increase your current broadband speed
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House on 'New' Estate No Fibre Broadband (Exchange...

We are moving to a brand new house on a newish estate (I believe there have been houses the estate since 2011, or even before) but It doesn't seem as though Fibre broadband is available or that there is any way of finding out when it may be available without having a phone line installed first.
Why should I have a phone line installed at a possible cost and certainly a lengthy contract only the to be told Fibre won't be available?
I would happily get a new BT phone line installed (or let Open Reach install on behalf of BT Retail) and continue with BT line rental, broadband, calls and TV IF I knew if fibre would be available in the next few months. If Fibre isn't going to be available then there are other companies offering standard broadband and TV deals, Sky being the most likely at the moment.
Exchange is SLGTP

Up until recently you could email Openreach and ask when your cabinet was likely to be upgraded however Openreach are no longer giving out that information, instead they are replying:-
Thank you for your contact to us. Please note that we will not be responding to you by email but, would like to point you to the Openreach Superfast Fibre website and the FAQ section that will provide answers to the most commonly asked questions. It will also provide links to those service providers that sell fibre broadband at the moment so you can check if your particular line is enabled.
http://www.superfast-openreach.co.uk/where-and-when/
So in short, you just need to keep checking to see if your cabinet has been up graded.
If you use this checker it will tell what cabinet you are on and what services it can receive. If you do not have a phone line, which is the most accurate check, use the address checker. It is more accurate than the post code checker which covers a larger area and may include a number of cabinets.
http://www.dslchecker.bt.com/adsl/adslchecker.welcome

With new Brightbox2 router and fibre broadband, PC not shutting down on request

Yesterday connected to fibre broadband with new Brightbox2 router. Since then have been unable to Shut Down PC, although can select Sleep OK. Also cannot access System Manager via Ctrl-Alt-Del.

Hi ,
Your change of router should not have changed any settings within your PC's operating system so this problem is most likely not related.
Have you tried holding the power button to force a reboot?
Thanks
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Talktalk fibre broadband is faster than BT!

For everyone's info. I was on BT infinity my average speed was around 12mbs, the highest was 15 but it would regularly drop to 10mbs. I was originally quoted 17-25 mbs by bt. When I began to complain they said the speed I should recieve was actually upto 17mbs. After many calls/emails to customer services to try and get the speed increased without success, I decided to leave bt. I chose talk talk fibre broadband as it was half the price. I had reservations as talk talk quoted a speed of 10mbs. I spoke to them they assured me the speed would be the same as talk talk. On installation I was just sent a talk talk router. My Bt setup was the bt infinity router and a white bt openreach modem. Once I was connected to talk talk I did a wireless speed check, it was 20mbs! Four days since installation and it's consistently 20mbs download and around 2.0 upload with no speed drops.
Whenever I complained to BT they always told me they wiring to my house was correct so the fault must be due to a fault in my house. I never touched the wiring it was installed by an engineer and I carefully described my wiring setup when reporting faults.
BT YOU LET ME DOWN. You had ample opportunity to fix this problem but you could not and your competitor can do a much better job using your own equipment and for half the price!
I wonder if the problem all along was the openreach modem. Maybe it was slowing down the speed. Who knows but the supposed experts gave me an inferior service.

John46 said:-
your speeds are nothing to do with BT it is Openreach they provide an identical network to all isps
Openreach obviously provide the infrastructure but some isps can achieve higher speeds over the same network than others
(or choose to ) by tuning the line or something similar.
The isp must be able to influence the speed to some extent otherwise why are new customers told to wait a week or two
for their connection to stabilise, before they realise their optimum speed ?
Also I understand that some isps impose traffic shaping.

I have just got new wireless fibre broadband for my home network. all my devices have joined fine, except my daughter's iphone 4s. Its just spinning!!!!!

I have just got new wireless fibre broadband for my home network. all my devices have joined fine, except my daughter's iphone 4s. Its just spinning!!!!! Any ideas?

Hello Noddy1964,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Be sure you're in range of your Wi-Fi router (access point).
Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
Restart your iOS device.
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
Tap and Forget this Network.
Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one.
Update your device to the latest version of software.
Best of luck,
Mario

Fibre Broadband

Hi I'm trying to get fibre installed down my road. You have done most of East Tilbury but not the main road into my town. There is probably over 200 people who would love a faster broadband speed. Currently I'm getting 1.8 meg which is Way below the UK average. Could you please place another box so we can all get Inot the 21st century with ur fibre broadband. Now seeing as the government are giving you in excess of 1 billion to sort out this problem. And give everyone in this town Fibre. Hope to hear from someone soon. Steve.

This is a customer help customer forum your post does not go to BT
Anyway it is not BT Retail our ISP that has any control over the siting or installation of cabinets - that is controlled by openreach although openreach are a member of the BT Group Bt Retail do not get any preferential treatment or information
I am sure that are numerous customers feel exactly the same way as you - I did before they installed my cabinet 2 years after my exchnage was upgraded for fibre
enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
if no mention of FTTC then your cab is not icluded in current rollout. Have you tried the BDUK website?
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Switching to BT Infinity (fibre) broadband

Hi
I've just applied for a BT phone + 20GB BT Infinity 1 account and am wondering if I need to contact my current provider (Utility Warehouse) to get a MAC code?
I thought I'd seen somewhere in the online application process that I woouldn't need one (perhaps because I'm switching fron ADSL to DSL) but now I'm not so sure. There is nothing on any of the emails I have received so far but I have only just applied (90 mins ago)so perhaps BT haven't got around yet to issuing full instructions.
BT seem to imply that they will handle all of the telephone switching process but does the same apply to Broadband?
As I am switching from bog-standard broadband to fibre, will I have to tell UW so that they will swich my service off on changeover day?
Solved!
Go to Solution.

getting the MAC doesn't cost anything and will be available should BT ask for it I know when my daughter moved from another ISP adsl to BT fibre she was asked for MAC code
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

FTTC but broadband availability only 1mbs??

Hi,
Can anyone help me with finding out why I am not able to get BT Infinity or broadband solution above 1mbs, even though I am connect to a cabinet with fibre already installed?
I guess some way of finding out if the cabinet really does have fibre would be a good start?
Can anyone suggest anything to help me please?
TIA
Matt

Hi your old green street cabinet would need one of the new ones
within about 100ft of it.
Do you have one??????
If not, then there is no Infinity.
If your local cabinet does have a new green fibre cabinet nearby, then what does it say about the availability of fibre when you input your telephone number into the Wholesale checker.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Fibre broadband in my area

My local area is fibre enabled. However the cabinet serving my telephone line is not yet enabled. I checked the status of my cabnet The following data was shown. Please can someone explain what this means? What do the numbers for uplift represent and what is phase 05b? Thank you
probability 99% uplift 8.46 Phase 05b

DigiCool wrote:
Sorry for the late reply and thank you for your assistance. Here are the results obtained. I would also like to ask why I have got 2 cabinets with the same number on the street? I have heard that fibre cabinets are smaller than the normal ADSL cabinet but both of these seemed identical. Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
WBC ADSL 2+ Up to 6.5 -- 5.5 to 7.5 Capacity expected 30 June 2014
WBC ADSL 2+ Annex M Up to 6.5 Up to 1 5.5 to 7.5 Capacity expected 30 June 2014
ADSL Max Up to 5 -- 3.5 to 7.5 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Copper Multicast -- -- -- Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 30-Jun-2014; the Formal Retirement date for IPstream is from 30-Jun-2014.
The BT Wholesale Checker only shows you information on FTTC when it becomes available to you so it's not as useful as it was back in the ADSL2+ roll-out when it told you an estimated ready for service date. It's a problem I had when pondering on about when FTTC will be available on my cabinet.
It could be that your cabinet is still being initialised by BT (Tested for reliability and faults) which I believe every cabinet goes through once it is deployed.
As for what FTTC Cabinets look like, most new ones look like either:
OR (Large Cabinet):
I think there is one or two other designs but they are the main ones I see about. Do the cabinets which have the same number look the same or match any of these? Can't say I've seen an FTTC cabinet which has been numbered in any case.
One of the other methods is to talk to your neighbours - Is it available to them? If it is then either your line is routed differently, capacity is maxed or there is a database issue.
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Fibre Broadband. Frustratingly slow.

I've been having very erratic broadband speeds since moving over to Fibre 2 months ago. It's got to the stage now that I wonder why I ever signed up for this product. http://www.speedtest.net/my-result/4196885356 If this poor quality of service (and that's exactly what it is) continues I'll be cancelling my subscription for TV, Phone & Broadband.

Personally i don't have Sky Fibre im with PlusNet(for the sole reason that i can use my own router),i did have Sky's normal broadband for 2 and half years with only 2 issues (both were solved quickly).
Sky fibre does have its issues most of which are down to the router Sky supply (Sr102 Sky Hub)it has an unshielded internal power supply that causes issues with its wireless performance and seems to limit the hubs wireless speed to around 20mbps even if your sync speed is much higher.
With regards to Virgin i should add that i had their service at a previous address form the time they where NTL and the service was almost flawless( i think i had 3 or 4 issues in 6+ years),in the recent years though they appear to be experienceing issues with speed(my business line should be 1gbps but the most i've ever got was 250mbps and they are unable to fix it).
Its also worth noting that any posts made on company forums are usually customers complaining about the service and usually represent a very small amount of overall customers so please don't base your decision solely on what is posted here or elsewhere.

? Fibre Broadband upgrade, lost connection to Airport Express. Help Please.

Hi All,
Eircom (Ireland) upgraded their broadband to fibre high speed broadband. (Was 8 whatevers and is now 50 whatevers speed)
iPhone 5 x 2, iPad, MacBook Pro and smart TV all picked up the new WiFi and they are all working well.
Except;
I play my music through Airport Express , and speakers and this is not being picked up by Airport Utility. When I open Airport Utliity it scans and then says I may be out of range or plug it in again.
I have Airport Express plugged in beside the MacBook and all it does is blink amber looking for a signal.
Airport Express 802.11n WiFi is the model.
Any sugggestions please
Martin,
Slán

Hi,
I would suggest to make a hard reset of you AirPort Express. Here the link with all the instructions:
http://support.apple.com/kb/HT3728?viewlocale=en_US&locale=en_US
I hope this helps, if not let us know!

My new fibre broadband not working

Hey all connected my new fibre speed broadband and its not connecting to the internet why? It says online that my broadband is now activated which the activation date is today the 6th. But no internet light

Have you contacted Sky and told them about the issue as advised?
Most likely there has been a problem when BT Openreach switched your line over to the fibre cabinet and neither Sky or BT will be aware of it unless you tell them.
Faults and mistakes do happen, but whatever you decide to do, you need to speak to Sky.
https://contactus.sky.com/uk

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