Fibre broadband in my area

My local area is fibre enabled. However the cabinet serving my telephone line is not yet enabled. I checked the status of my cabnet The following data was shown. Please can someone explain what this means? What do the numbers for uplift represent and what is phase 05b? Thank you
probability 99% uplift 8.46 Phase 05b

DigiCool wrote:
Sorry for the late reply and thank you for your assistance. Here are the results obtained. I would also like to ask why I have got 2 cabinets with the same number on the street? I have heard that fibre cabinets are smaller than the normal ADSL cabinet but both of these seemed identical. Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
WBC ADSL 2+ Up to 6.5 -- 5.5 to 7.5 Capacity expected 30 June 2014
WBC ADSL 2+ Annex M Up to 6.5 Up to 1 5.5 to 7.5 Capacity expected 30 June 2014
ADSL Max Up to 5 -- 3.5 to 7.5 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Copper Multicast -- -- -- Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 30-Jun-2014; the Formal Retirement date for IPstream is from 30-Jun-2014.
The BT Wholesale Checker only shows you information on FTTC when it becomes available to you so it's not as useful as it was back in the ADSL2+ roll-out when it told you an estimated ready for service date. It's a problem I had when pondering on about when FTTC will be available on my cabinet.
It could be that your cabinet is still being initialised by BT (Tested for reliability and faults) which I believe every cabinet goes through once it is deployed.
As for what FTTC Cabinets look like, most new ones look like either:
OR (Large Cabinet):
I think there is one or two other designs but they are the main ones I see about. Do the cabinets which have the same number look the same or match any of these? Can't say I've seen an FTTC cabinet which has been numbered in any case.
One of the other methods is to talk to your neighbours - Is it available to them? If it is then either your line is routed differently, capacity is maxed or there is a database issue.
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Fibre Optic in my area?

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Talktalk fibre broadband is faster than BT!

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John46 said:-
your speeds are nothing to do with BT it is Openreach they provide an identical network to all isps
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(or choose to ) by tuning the line or something similar.
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This is a customer help customer forum your post does not go to BT
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Exchange is SLGTP

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Hello Noddy1964,
Thanks for using Apple Support Communities.
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Line state Connected
Connection time 0 days, 0:30:31
Downstream 575 Kbps
Upstream 605 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 34.8 dB / 5.9 dB
Line attenuation (Down/Up) 22.5 dB / 14.0 dB
Output power (Down/Up) 0.0 dBm / 12.9 dBm
Loss of Framing (Local) 34
Loss of Signal (Local) 3
Loss of Power (Local) 0
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CRC Errors (Down/Up) 0 / 2147480000
HEC Errors (Down/Up) nil / 6
Error Seconds (Local) 3
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welcome to the forum
did you get an email from BT recently advising that your exchange was being upgraded to 21CN?
You are now on 21CN adsl2+ which is quite aggressive if there is noise present on your line. Your current noise margin is 34.8 whereas normal is about 6. Have you been having disconnection problems with router resetting and/or have you been resetting the router hoping things will get better? Are you connected to the master socket or better the test socket?
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Fibre Broadband. Frustratingly slow.

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I have no broadband and BT are making me pay twice...

Hi all, I have posted this in the business forums but feel it will get more attention over here.
I started up a small business in June with two working directors, and wanted to setup an email exchange server so i decided it would be easy to convert my resi package for phone and BB to business and opt for a Static IP address.
Since June, when i requested converting to a Business package, I have been paying bills for my previous residential phone and BB, whilst footing the bill for the new business package......After a very long and painful call to India, i was swapped between two operators who did not know what to do with me, and I think they realised the problem but gullible as I was I thought it would soon all be sorted so did not keep a record of the reference number.
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Yes, 'not my problem' sums it up perfectly really. EVERY time i have tried to sort this out, I have been transferred from Residential accounts to business accounts, customer service to technical support etc etc etc. It seems BT is totally geared towards taking your hard-earned money but not commited to helping customers who are having problems. It's not my fault, it's your shoddy service and I should not have to chase you down every day to find out whats going on.
And to top it all off I came home today and there is a nice bill for £105 for the business broadband waiting for me!
Ok so if anyone from BT wants to help, please get in touch.
This is costing me money in lost revenue, but I am still paying my BT bills as i know from experience thats its better to pay them up now rather than risk the wrath of the unpaid direct debit and that will cost me even more money - you couldnt really make it up.

adamlimelight wrote:
Hi all, I have posted this in the business forums but feel it will get more attention over here.
I started up a small business in June with two working directors, and wanted to setup an email exchange server so i decided it would be easy to convert my resi package for phone and BB to business and opt for a Static IP address.
Since June, when i requested converting to a Business package, I have been paying bills for my previous residential phone and BB, whilst footing the bill for the new business package......After a very long and painful call to India, i was swapped between two operators who did not know what to do with me, and I think they realised the problem but gullible as I was I thought it would soon all be sorted so did not keep a record of the reference number.
I then chased up when I hadn't heard from anyone at BT for a month, and eventually got through to someone called "Rupert" in India said he had also discovered the problem and said it would be rectifed asap, although it could take up to 10 days. A week later i received a "Sorry you're leaving BT" letter but as it was for the residential account (Which i was still paying for!) i assumed this was part of the process and let it be. Now we come to the date of the residential cut-off and lo and behold my existing broadband service has been cut-off...Which means no internet, no emails for me or my staff and a ton of hassle emailing all my clients via my iPhone, explaining to them the situation. This is going to cost us about £200 for every week that we dont have Broadband.
Yes, 'not my problem' sums it up perfectly really. EVERY time i have tried to sort this out, I have been transferred from Residential accounts to business accounts, customer service to technical support etc etc etc. It seems BT is totally geared towards taking your hard-earned money but not commited to helping customers who are having problems. It's not my fault, it's your shoddy service and I should not have to chase you down every day to find out whats going on.
And to top it all off I came home today and there is a nice bill for £105 for the business broadband waiting for me!
Ok so if anyone from BT wants to help, my account number for the resi package is/was and the account number for the Business package is. I also have on one of the bills.
This is costing me money in lost revenue, but I am still paying my BT bills as i know from experience thats its better to pay them up now rather than risk the wrath of the unpaid direct debit and that will cost me even more money - you couldnt really make it up.
Hi there,
I would advise you to drop an email to [email protected] with your Account number, landline number and a link back to this thread and one of the Mods (they're also BT Customer Care agents) will look into your issue and hopefully expedite a resolution for you.
I agree with the other poster that you (or a mod) should remove the acct numbers above. NOT wise at all to list those in an open forum like this.
I hope this helps.

Switching to BT Infinity (fibre) broadband

Hi
I've just applied for a BT phone + 20GB BT Infinity 1 account and am wondering if I need to contact my current provider (Utility Warehouse) to get a MAC code?
I thought I'd seen somewhere in the online application process that I woouldn't need one (perhaps because I'm switching fron ADSL to DSL) but now I'm not so sure. There is nothing on any of the emails I have received so far but I have only just applied (90 mins ago)so perhaps BT haven't got around yet to issuing full instructions.
BT seem to imply that they will handle all of the telephone switching process but does the same apply to Broadband?
As I am switching from bog-standard broadband to fibre, will I have to tell UW so that they will swich my service off on changeover day?
Solved!
Go to Solution.

getting the MAC doesn't cost anything and will be available should BT ask for it I know when my daughter moved from another ISP adsl to BT fibre she was asked for MAC code
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Fibre Broadband availability (Cabinet is not ready....)

Hi all, So I've ready the information on this subject and I know i need to wait, but the openreach website has been showing fibre in my area since Jan 2015 but states something about my cabinet not being ready. My ISP is my only link to openreach (I assume) and I would like to ask if Sky would contact openreach to see why this is. Thanks

Fours since BT announced we were getting FTTC in our road, Three years since the twin cabinet was installed and connected, i know it is connected because i was talking to the three guys who were connecting the fibre bundle to the cab, they showed me the test kit results showing it was all connected to the exchange but still it is not enabled every time i contact BT i get a different reason for the delay, the last was that Network Rail own the land which the ducting is buried under and they wont allow access, BT did not specify why the need access but even if this is the case surely there are ways to come to an agreement, still not to worry as they have said it will up and running by the end of June, yeah and pigs might fly lol

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