Fibre from openreach, doesn't seem to reach the ca...

Question

Hi All,
I am getting close to having fibre to my home but had found something quite strange. I watched over the past month or so the install of the fibre box next to my BT phone box and was happy as days later I watch an engineer wiring stuff up., again awesome to see.
On friday on way home from work I finally see the Openreach sticker saying Fibre is here, I go home log on pc and do the line checker and nothing. This is strange in my opinion so I contact BT who are my isp and got no info at first apart from the person saying some people where I live can get fibre, I find this strange as we all use the same telephone box as it is a new housing estate.
I wait on hold as he talks to his supervisor and he comes back to say that there is no cable in place from the fibre box to the BT box, I then educated the pperson that NOBODY can have fibre then and what he said previous was a lie but he kept on saying yes some people can get it, I find this amazing seeing as he also stated the BT box was not wired up yet and had no cable.
I have had the line checker tell me dec 12, feb, 13, march 13 and now it says between march and june 13, I really don't understand still how they can not divulge to us PAYING customers as to when the upgrrade wil lbe available and not give the typical check the line checker or the BT openreach exchange checker, both of which are useless, because if you could recieve fibre you would surely not check the checker and complain on a forum or call them up complaining you can't get it.

Answer 1

Hi rigs101,
I'm guessing your still at cf33 4pz. I have just checked the BT Wholesale checker and all the properties in cf33 4pz seem to be connected to pcp1.
The BT Wholesale checker gives an estimated date of 30 June 2013.
There can be many reasons for the delay.
Some problems that can cause delays are:
1) Local council planning permission rejected or delayed.
2) The cabinet is not suitable for FTTC broadband
3) There isn't a adequate power supply
4) Health and safety issues
5) No ducting or inadequate ducting
plus lots more.
The build of the fibre broadband infrastructure in the area isn't always easy and can be very complex.
Individual FTTC cabinets that have been tempted to be installed but have caused a delay or there is a technical problem can and will be skipped if an unforeseen problem occurs, eg collapsed ducting, failed planning permissions etc. Those problems that can be resolved will be at a later date.
Before a FTTC Cabinet (DSLAM Cabinet) is activated and ready for use it firstly needs to be installed and then tested. This process can take upto 2 or 6 months, however if there is a delay then it can take longer.
Also it may take a few working days for the database to get updated after your cabinet has gone live and is ready.
Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.
You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.
The openreach When and Where website is: http://www.superfast-openreach.co.uk/where-and-when/
Or you can check the Superfast-Cymru website at http://www.superfast-cymru.com
**The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**
Hope that helps,
Cheers
jac_95 | BT.com Help Site | BT Service Status
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