Fibre? I'd have been better off sticking with ADSL!

Question

Got Fibre through Sky a few months ago. In short, it hasn't been worth it. The download speed is occassionally very good (>20mbps) but is usually average (~10mbps), and more often than I like it is awful (has been <1mpbs on many occassions, and is in the 1mpbs to 5mbps often). The support is non-existent, there is never an online (live chat?) resource available. I can't send an email any more - used to be able to do that. I refuse to call a telephone number - why inconvenience myself for hours on end, and pay for the privilege. When I check the status page at sky it always say it's healthy - which is infuriating as you watch the page load pixel-by-pixel!!!!! I heard that Virgin Fibre is throttled at times, which is why I went with Sky. This is my last Sky contract ever, the price keeps increasing and the product and service delivered keeps decreasing in quality.

Answer 1

That makes sense to me, your inputs are now adding very little to the discussion.
To clarify, should anyone ever see this post and use it in some small way when weighing up whether to use Sky Fibre,
1. I am not airing frustrations. I am openly stating that what Sky claimed to be able to deliver is not what I receive, by a long margin. I do not expect a faultless service, but nor do I expect performance issues on an almost daily basis.
2. The methods to engage supprt, report issues or complain has become more limited  (withdrawal of email option). The remaining methods are time-consuming and frustratingly sporadic (08* phone call or live chat). The smartphone app (which offers a callback function) is not mentioned on any of the pages I viewed at sky.com. I will try this option and hope it brings me a better experience than I've had recently.
3. I have reported the same performance issues on numerous occasions, both as an ADSL and Fibre customer, using the withdrawn email option, live chat and the 08* telephone number. The performance issues often clear after several hours, whether I report the issue or not - so the value in contacting Sky is very little if it's going to take me hours to do so, and does not improve or even influence the recovery of my service.
4. Email is ubiquitous and asynchronous, as a sender I do not need to rely on the receiver being available when I send my message. Having only live chat and telephone contact methods means Sky can throttle or control, to some extent, the volume of customers able to contact them at any one time.
5. I have a general distrust of speed checking site results. As user daveNOS states, the figures are not always reliable. I have used many others besides speedofme and usually find the majority to be, by and large, fairly close in their results.
6. When my service was so slow as to be unusable and I could report it via emall, I was able to use the emails as justification for the poor quality of service I was receiving. When this happened frequently over an extended perood I  was able to get financial recompense in the form of a billing reduction. This will be more difficult to achieve whrn I am only able to report via live chat ot 08* telephone call.
I don't believe any of above statements give a false impression of my experience with Sky and its Fibre offering. I fully expect there are people who have not had 1% of the problems I have experienced, and they will no doubt leave positive feedback.