Fibre optic installation question

Hi
I am interested in fibre optic broadband but there may be problems in physically routing a cable into my house, is it possible to have an engineer call to assess the situation before commencing an order for installation?
Thanks for any replies.

Do you have an existing "copper" phone line that enters the property?
As from the estimate you have posted, you can get FTTC fibre broadband which utilises the existing "copper" line from your property to your street cabinet.
If a survey/extra plant equipment or a "copper" line needs to be installed to the property before hand then a site survey may be needed and you should be notified when you order.
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Is Fibre Optics Finally Getting To ME

I've been in two years of misseary by BT selling me BT Infinaty and i got 17 down and 0.9 upload and since then i've been in the phone every month trying to find out when i will be able to get my BT Infinaty and the only answer i got was i can't get fibre optics because im on an exchange only line and the other week i saugh a few workmen digging a hole outside the exchange and when i looked today these now a green cabnet placed there it looks like its not wired up yet but does this mean when it is i can get my BT Infinaty ?

Hi JBoy,
If your on a EO line and live close to the FRINTON ON SEA exchange which is loacted on OLD PARSONAGE WAY, FRINTON, CO13 9AN then it looks like Openreach are installing a PCP (Cabinet) (designated PCP17) outside the exchange. EO lines of properties who are very close to the exchange then may be re-arranged to be connected to this cab (PCP17).
It also looks like their is a DSLAM cabinet (which is for FTTC Fibre to the Cabinet) planned to be installed and linked to PCP17 which will allow those properties who are connected to pcp17 and are within ~ 1.5/2KM of the cab to get FTTC fibre broadband such as BT Infinity FTTC.
You can check http://dslchecker.bt.com/adsl every now and again to see if your line gets re-routed to go through PCP17 and also to see when FTTC is available to you.
Also According to Superfast Essex BDUK fibre broadband programme which is in partnership between Essex county council, BDUK (part of DCMS) and Openreach (BTplc) states this for this area (CO13 9AN) which is where the PCP17 & it's DSLAM cab will be installed:
"This area is due to be fibre enabled under the Superfast Essex programme. Under current plans, rollout works commence in this area in 2015. Please note this is subject to change following detail survey and planning."
Have a look at http://www.superfastessex.org/en-gb/where,whenandhow.aspx
Roadworks in area:
1) PCP17 FRINTON ON SEA - Est job scedual 14th Oct till 20 Oct 14
Location : O/S FRINTON TELEPHONE EXCHANGE ON OLD PARSONAGE WAY, FRINTON, CO13 9AN
Description : FRINTON-ON-SEA PCP 17 - 279213 - STREET CABINET INSTALLATION. Excavate to lay approx 6m duct, BUILD NEW JRF 106 CHAMBER, lay concrete plinth (3 days to set) and stand cabinet, check & clear site.
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Utility need to saftly mount / repair raid volume over fibre optic

Hi,
was wondering if there's any ideas for the following scenario:
Mac Pro / OS 10.5.x which usually mounts a RAID volume over fibre optic link. The thing is the RAID volume is corrupt, and when any Mac tries to mount it (after being informed that it's damaged, and givent the option to format / ignore...) it crashes.
Another problem is the only way to access the volume is to mount it on a Mac first because they're the only machines with fiber channel cards.
The questions are - is there any way to access the volume without crashing the mac?
Once the volume is accessible, what's the best tool for repairing rAID volumes these days?
Any thoughts appreciated ( i know this is all a bit vague, just looking for general info, opinions). Many thanks in advance.
c

Hello,
First of all thanks for the reply. The only problem is that I've already tried what you suggested. When I press the option key on the keyboard with the installation cd inserted I see what I am supposed to, the CD, Windows Vista and Macintosh HD. When I select Macintosh HD it does that same thing, goes to the "restart your computer" screen.
If I try to change the startup disk from the OS X Installation disk the only two volumes that show up are "Windows Vista on Untitled" and the "OS X Installation" disk, no Macintosh HD to even choose. I believe the reason for this is because Macintosh HD but as I have already said, it just can't be mounted.
I think the reason that Macintosh HD shows up when I press Option at startup is because Apple has hard-coded it in so that it's always there, no matter if you can actually access it or not depending on whether or not it's mounted.
Right now the best thing for me is to find out how to mount Macintosh HD, if it has to be done manually through Terminal I'll do it, I just need the syntax but something tells me if it doesn't work through GUI it probably won't work through command prompt.
Anyway, thanks for the reply. Let's hope we get something.

New line installation question

I live in a house that has never had a line connected, so I am having a new line fitted. I am having phone and infinity 38Mb. Will the installation engineer just fit one master socket to be used for the phone and modem, or will they fit a seperate point for the modem in another area of the house? If they do, would this be an additional charge?
Thanks

So usually an extension would be counted as additional work then? In that case I may be better to just buy this DSL extension kit from ebay for £10 and do it myself. 15M BT ADSL INFINITY FIBRE OPTIC RJ11 TO BROADBAND MODEM EXTENSION CABLE LEAD

Massive drop in fibre-optic broadband speed

Hello,
We had our fibre-optic set up on 31/8/12, everything went swimmingly and we recieved download speeds averaging around 70MBPS for about a week, however, over the last few days I've realised through a series of speed tests that our download speed has taken a massive dip and now hovers around 20MBPS.
One thing I do find strange is that despite the DL speed drop, our upload speed has remained more-or-less constant. Are there any simple explanations/fixes for this?
Thanks for your time.

It looks as if DLM has decided to lower your profile, possibly because of some noise on the line. Try http://speedtester.bt.com/ and choose the ‘ADSL and Fibre diagnostics’ option, and post the profile it gives as a result. It is fairly common for upload speed not to suffer when there are issues. It is not controlled by DLM in quite the same way as download.
One thing to check is your internal wiring. I had an extension that had been wired off a junction box before the master socket, and it cause similar issues. That was standard GPO practice when it was installed 15 years ago. The FTTC installer should have rewired things, but he incorrectly said it wouln't matter. My download speed went right down to 12Mbps and for a time even 3.5Mbps. Upload remained at 17Mbps all that time. I disconnected the extension and everything came ok again after a few weeks ~ DLM is quick to lower your profile but slow to raise it again.
edit ... I've just been reminded reading a thread on Thinkbroadband that having a Sky box wired in can have a similar effect.

Mac OS X Version 10.4.11 update required but it will not connect to the new fibre optic broadband , help , thanks

Problem = Mac OS X MacBook with Version 10.4.11 used to connect to the Internet now it does not
Recent Broadband upgrade to fibre optic by Eircom
Rang Ericom they cannot sort it out and suggested I contact Apple for an update
Update is not possible without internet connection
What do I do ???
Thanks

You sure your mac ethernet port works.
Give them a call. Verify that they only support windows for coniguration of router. Ask them about future support. If they have heard of the ipad. Ask if they plan on supporting a web browser interface. Ask about their sanity. My $5 router supports a web browser interface.
You could get a cheap wifi router with ethernet ports and with a web browser interface. Connect you mac to you el cheap router. Connect your el cheapo router to the eircom router. Note: Apple routers have a propriety interface too and unless you have a new Mac best to avoid.
Could they switch you to a router that supports a web browser interface?
Get a friend with a windows laptop and ask to come over to get things working.
Internet support is standardized. You mac should be able to access the internet through the router.
What is not standardized is how you configure your router.
Unbelievably, eircom_799 referenced by Neville Hillyer only supports windows for configuration.
9.1 UPnP
Introduction
UPnP is designed to automate the installation and configuration of a (small) network as much as
possible. This means that UPnP-capable devices ca
n join and leave a networ
k without any effort of a
network administrator.
Supported Operating Systems
The following operating systems support UPnP:
Windows 7
Windows Vista
Windows XP
If your computer is running Windows XP, you
first have to install the UPnP component. For
more information, see
“9.1.4 Installing UPnP on Windows XP” on page 83
They support 101 silly functions you will not be able to figure out how to use, but only support Windows 7 & Windows Vista out of the box.

Crazy ping! Is it because Fibre Optic is being ins...

Hi once again i find myself on the forums complaining about my latency! I've been getting really bad ping for ages now going an around a month and its really stopping me from being able to use the internet if im honest.
My question is not how to stop it because im pretty sure the problem is with the BT network itself because the area i live in has not long anounced that Fibre Optic is being installed and should be ready for the spring. I'm assuming that while this is happening they have to route traffic through some other loction which can slow down the internet for everyone in the area. Can someone confirm this for me through this trace route to the bbc.co.uk website.

I think the quick answer is no. The FTTC rollout will not change the routing on your ADSL connection. BT's network is being particulary **bleep** in the core at the moment. I assume it's everyone doing speedtests every 5 minutes to check they are getting the speeds they want.
Although the latency seems to come in before you hit the core network. A point to note is that ICMP is a low prioirty protocol and will get dropped / ignored if the router / device is busy.
Might be worth checking over in the ADSL forums see if anyone else having similar problems.
Just for info I did a trace route from work, (some information has been removed).
Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:
1    <1 ms    <1 ms    <1 ms 10.154.0.254
2    <1 ms    <1 ms    <1 ms 172.20.4.33
3    <1 ms    <1 ms    <1 ms 172.20.4.70
4     1 ms     1 ms     2 ms 195.xx.xx.xxx
5    <1 ms    <1 ms    <1 ms 195.xx.xx.xxx
6    <1 ms    <1 ms    <1 ms rt-lon.xxx.net [195.xx.xx.xxx]
7    19 ms     1 ms    <1 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
8     *        *        *     Request timed out.
9     1 ms     1 ms     1 ms ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
10     1 ms     1 ms     4 ms 132.185.255.60
11     1 ms     1 ms     1 ms virtual-vip.thdo.bbc.co.uk [212.58.241.131]
Trace complete.
rt-lon is the companys last router
and for fun from home. FTTC connection, pretty good today.
traceroute to bbc.co.uk (212.58.241.131), 64 hops max, 52 byte packets
1 fire (192.168.xx.60) 0.893 ms 0.656 ms 0.567 ms
2 217.xx.xxx.136 (217.xx.xxx.136) 5.451 ms 5.542 ms 5.630 ms
3 217.xx.xxx.190 (217.xx.xxx.190) 5.693 ms 5.992 ms 5.583 ms
4 213.120.177.26 (213.120.177.26) 6.178 ms 5.683 ms 6.064 ms
5 217.41.168.71 (217.41.168.71) 6.023 ms 5.672 ms 5.873 ms
6 217.41.168.107 (217.41.168.107) 6.060 ms 5.961 ms 5.952 ms
7 acc1-10gige-0-2-0-6.l-far.21cn-ipp.bt.net (109.159.249.101) 6.484 ms
    109.159.249.104 (109.159.249.104) 6.307 ms
    acc1-10gige-0-7-0-5.l-far.21cn-ipp.bt.net (109.159.249.86) 6.204 ms
8 core1-te0-15-0-5.faraday.ukcore.bt.net (109.159.249.31) 13.228 ms
    core1-te0-15-0-4.faraday.ukcore.bt.net (109.159.249.29) 6.817 ms
    core2-te0-15-0-17.faraday.ukcore.bt.net (109.159.249.27) 11.066 ms
9 host213-121-193-111.ukcore.bt.net (213.121.193.111) 6.585 ms 6.519 ms 6.527 ms
10 194.74.65.42 (194.74.65.42) 7.247 ms 7.058 ms 6.702 ms
11 * * *
12 ae1.er01.rbsov.bbc.co.uk (132.185.254.46) 7.821 ms 7.493 ms 7.608 ms
13 132.185.255.60 (132.185.255.60) 9.988 ms 7.720 ms 7.748 ms
14 virtual-vip.thdo.bbc.co.uk (212.58.241.131) 7.499 ms 7.340 ms 7.283 ms
Dave

Alguien sabe si puedo usar mi iphone 3gs con el wifi de el nuevo modem de fibra optica?

alguien sabe si puedo usar mi iphone 3gs con el wifi de el nuevo modem de fibra optica?

Google translate:
dmbmarta wrote:
I bought my iphone on 2 May and still can not use it where I can make telephone complaint Someone to talk to and explain the problem.
I bought my iphone on 2 May and still can not use it where I can make telephone complaint Someone to talk to and explain some problema.existe customer service number? the phone was put in a box with another code distinto.me sold as free to use the telephone company of my country and this is not liberadollame several sides and no one takes responsibility, or apple, or the place where you buy or cia of Use telefonode where it is. Ren summary 17 days I am without phone does. Talk to Apple technical service says it's culpade cia phone, it says it is the fault of Apple, who sold it to me, is 400 km from my house, and said that's weird paso.No what is so rare, Someone put a phone in the wrong box. Necesitoque it unblocked and able hablar.Si anyone knows of to number the objection agradescco. But I'll have to post on social networks diarioso.
You posted in the iPad forum instead of the iPhone forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa I'll request that Apple relocate your post.
 Cheers, Tom

Unable to set up fibre optic/complaint/help!

Hi all, Was wondering if anyone could advise me about the situation I'm in. Currently having the worst customer service of my life from Sky. Here's what's happened so far: Switched to Sky from Virgin Media for TV, Broadband and phone line. TV installation went fine and was waiting on the phone line/broadband set up. However, received a very random email from Sky saying that my phone line/broadband installation had been cancelled. It was a generic email that seemed to imply I'd cancelled it/it had been cancelled by a third party. This happened right before I went on holiday, so was unable to resolve it. Now my Virgin Media internet contract has ended, I am stuck with no internet. Sky's mistake, and we suffer for it (my housemates require internet to work from home etc). But this isn't all that's happened - as, for some reason, Sky is incapable of having a complaints email, I was forced to call up. The first guy I spoke to wouldn't help me despite me being the account holder because I didn't have the bank details for the account for 'data protection laws' - despite this not actually being against data protection laws (it was never a problem with Virgin Media - unless Sky are alleging Virgin are breaking these laws/the laws don't apply equally to both companies?! I'm also trained in data protection and know this not to be true). So this call was fruitless, and I had to wait for my housemate, whose bank account we use for the Sky account, to come home from work to use the bank details. So onto the second phone call. After repeating this lengthy story twice because the woman on the phone wasn't listening, she tried to transfer me to a different department - a department which was closed, and the phone automatically hung up. Another 20 minutes wasted. So I called again. I explained the situation and the guy on the other end of the phone hung up. Lets assume that was a mistake. So I called again, and instantly asked to speak to a manager. The manager was very helpful and apologised for what I'd been through so far (including stating that the earlier woman on the phone should have known what time departments closed and it was unprofessional of her to try to transfer me), but that he couldn't do anything at this time because the department needed was closed. Nearly 40 minutes of phone calls to be told what I should have been told at the start - nothing could be done. He promised that one of his team would call me back at 1pm the next day (today) to resolve the issue. It's now 2pm and I haven't had a call. I assume it's not coming. I really am at my wits end with this. Obviously I can't use the online chat function because I currently only have mobile internet to work from (thanks, Sky!). I know this isn't the place for complaints, but I've exhausted all other avenues and this does at least relate to setting up Fibre Optic internet. Any ideas... anyone?!

Unless your part of the Ultra Fibre Optic trial you have posted in the wrong section. Your post has now been moved to the correct section.
Regarding the cancellation of your order its not something anyone here can help with as this is a customer to customer only forum there are no Sky staff here to assist,you will have to keep on at Sky to progress your complaint.
Have Sky given you any information as to why your order was cancelled?

Fibre Optic cable in my area

Please BT, can I have fibre optic cables in my area. I currently measure my broadband speed in k's NOT mg's I have a connection speed of 0.56 megs !!! We have had a period recently of stolen telephone cables,I bet they have been replaced with copper cables. Why couldn't fibre optic cables been installed then ? I am fed up of being oh so slow !!

you and thousands of others have the same wish - me included
just need to keep
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Fibre-Optics ?

Hi,
I recently switched to fibre optics for broadband in the belief that it was fast ! All the hype etc !
However,I do not find any increase in speed and think it all a bit of a con...it often seems slower than our previous connection...the connection to the local box or junction may well be fibre-optic but the connection from there to my house is the same old tired copper wire connection that has been there possibly since the line first went in to the house.
Surely if my connection is to be called fibre optic,then the actual connection into my house ought to be fibre-optic cable.
Does anyone else feel this ?
Thanks,

Hi,
Currently only one exchange in the UK is trialling out FTTP/H (Fibre to the Premises/Home) (click Here for details)
So hopefully in the future, then yes you might be able to get FTTP/H, but unfortunatly it's only availabe to a select area and not available to every at the moment.
The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
BT Retail (your communication provider/ISP) has nothing to do with the rollout of fibre broadband.
cheers
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Fibre Optic availability

Heya all,
I live in Boardwalk Place (Poplar exchange) and 4 out of 5 buildings in the block had fibre optic for like a year already, while my building (1 out of 5) still has no fiber optic. It doesnt make sense as all buildings are surrounded by water andthere is no chance on other cabinet or else.
The question is who and how i can contact to try and start an investigation into the issue?
Thanks in advance
Dmitry

Poplar does seem to have a bit of a mad setup with cabling routes but if you want us to double check whether your line is EO or not feel free to fill out our contact form (the link to which you can find in my profile under "about me").
These two links might also be useful - I'll add them into my sticky at the top of the Infinity forum later on for a permanent reference:
http://www.superfast-openreach.co.uk/resident/ (you can fill this out yourself)
http://www.superfast-openreach.co.uk/landlord/ (you need to give this to the owner of your property/building)
Dean
BTCare Community Mod
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Fibre Optic rollout/availability

Hi there,
I have a few questions about the fibre optic rollout in my area, and the local authority on the matter (ConnectingCheshire) has been useless is helping me so far.
The Alderley Edge exchange was upgraded to Fibre Optic a few months ago during "Phase 1 deployment" and looking at the rollout plan found here (http://www.connectingcheshire.org.uk/media/797285/Cheshire-East-map.pdf) my area should be following soon after. We are in the slightly darker orange area south of Alderley Edge and north of Monks Heath Crossroads.
So, Cabinet 1 which we are connected to appears to be fibre enabled but we can't get it yet - I guess the cables haven't been laid but "Phase 2 deployment" should have started by now and we have not heard anything while the map says we should be connected between Phase 1 and 2. Do you guys at Bt know what's going on? Are there construction problems or are we just being left in the dust to twiddle our thumbs with our measly 1mb/s broadband?
I hope you can help explain what is going on.
Thanks!
Solved!
Go to Solution.

I can confirm that PCP1 on the Alderley Edge exchange has linked and installed with a FTTC DSLAM cabinet and is accepting order for FTTC.
The FTTC DSLAM cabinet for PCP1 (Alderley Edge exch.) is located adjacent to Yew Tree Cottage, Artists Lane, NETHER ALDERLEY, MACCLESFIELD, SK10 4UA
@Greenlandys, do you know how far away you are from the above location? As if your approx. 1.5/2Km away then you may not be able to get FTTC fibre broadband as you are just too far away from the cabinet.
Are you able to posts the results (including exchange, cabinet info and service table) from http://dslchecker.bt.com/adsl
Just remember to edit out your cabinet number before posting.
If you are too far away and that Connecting Cheshire BDUK aren't going to do more work in your area to enable you to get a fast broadband service, then unfortunately there isn't much you can do at the moment.
There is a service (though not currently enabled for your cabinet) where you can get Fibre to the Premises on Demand (FTTPoD) though it could costs you thousands.
Evidence of PCPs either being planned/installed or Accepting order for FTTC
FTTC DSLAM location
PCP (cab.) Number
Exchange
FTTC Status
SK104UA
1
ALDERLEY EDGE
Accepting Orders
SK97EJ
2
ALDERLEY EDGE
Accepting Orders
SK97BW
3
ALDERLEY EDGE
Accepting Orders
SK97DN
4
ALDERLEY EDGE
Still being installed/commissioned
SK97LA
6
ALDERLEY EDGE
Accepting Orders
SK97UL
7
ALDERLEY EDGE
Accepting Orders
SK97JY
8
ALDERLEY EDGE
Accepting Orders
SK97JY
8
ALDERLEY EDGE
Accepting Orders
SK97SD
9
ALDERLEY EDGE
Accepting Orders
SK97UU
11
ALDERLEY EDGE
Accepting Orders
SK97QQ
13
ALDERLEY EDGE
Accepting Orders
SK97SH
14
ALDERLEY EDGE
Accepting Orders
SK97AB
15
ALDERLEY EDGE
Still being installed/commissioned
SK97AD
16
ALDERLEY EDGE
Still being installed/commissioned
SK97HN
18
ALDERLEY EDGE
Still being installed/commissioned
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Will Time Capsule support a fibre optic internet signal via a modem?

Will Time Capsule support a fibre optic internet signal via a modem?

Thanks, really appreciate the prompt response. Have you also been "forced" by the installation of Mountain Lion to use the TC as your principal network router? If so, does this reduce the performance of your network at all?

Do i now have access to fibre optic?

can i just confirm that my house can access fibre optic because it is saying i can on the bt broadband availability checker.

You deleted the checker result but you need to take care as that is the 'A' value but it could as easily be the impacted 'B' value 80/69.7. Or somewhere inbetween
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Fibre optic installation question

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