Field Techs and Fiber solutions center unable to restore Fios television service

Fios TV service has been "unavailable" (quick code 8801) since 9/18/09 and service tech and call center wizards unable to restore it as of tonight 9/30/09. They have changed the entire cable, STB changed to 7216 HD DVR and, for goodness sake, they have made me unplug and replug and reset everything more times than I can remember. One man in Hampton office was able to get it working on two occasions for a day each time and then it disappeared again. I call every night and have called the billing office also. They don't seem to know what's wrong or what to do. I'm also unable to reach my "genius" at the Hampton Fiber **bleep**'n Ctr. Does anyone else have this problem?? Does anyone know what can fix it?? Is anyone out there able to tell me what to do to find someone who knows what he's doing?
{edited for privacy}Hampton, VA Fiber Solutions genius, where are you? If you get this message, please respond.

Hi Donald,
Apparently my service was restored just for one evening. It's been off since Thursday night again. I ran the diagnostic and oob = 23 db.
I called tech support last night and got a great guy in RI; he actually read all the notes that the others had written and has scheduled a field tech to come to my house 10/5. He thinks the problem may be in the "wiring" in the house.
He believes that errors are accumulating and being released after each reset; that's why the service may be on for a day and then go off again. At least he said "we will get it fixed".
Verizon has a lot of employees who don't know what they're doing don't they? But the biggest problem is that they don't care. One man in NJ actually said he didn't want to read the notes that the other techs had written because he'd have to put me on hold for a long time; then he put me on hold for a long time...

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I just moved from Windows VISTA to Windows 7 RC. Having issues with my HP photosmart 7280c and HP solution center. I am unable to install HPSC. Anyone else experience this issue? HP support wasn't much help at all, which I don't expect them to be with Win7. My main issue is scanning. Even if I try to scan directly connected to the printer, i am getting an error.

I am seeing the same problem with Windows 7 64-bit as well.

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Hi Z34jcm,
Welcome to Lenovo Community Forums!
I’m sorry to inform you that the LSC (Lenovo Solution Center) is not available for Q190 Desktop. Below is the link to download the compatible version of LSC, while installing the driver right click on the downloaded file and select “Run as administrator” option to get it installed without any error:
Lenovo Solution Center for Windows 8.1 (64-bit), 8 (64-bit), 7 (64-bit) - Desktops, Notebooks, WorkS...
Do post us back if the issue still persists.
Best Regards
Shiva Kumar
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HT201413 Went to update iPh6 iOS8 and now I am unable to restore the phone (iTunes is current)...I have restarted both my MacBook and iPh to no avail. I am getting Error 17

I went to update my iPh6 iOS8 and now am unable to restore the phone (btw, iTunes version is current)...I have also restarted both my MacBook and iPh to no avail. I am consistently getting 'Error 17' when I try to perform the update. Thank you if you can help!

Hello MickeyMcR,
The article linked below details a number of steps that can help get your iPhone restored.
Error 3194, Error 17, or "This device isn't eligible for the requested build"
https://support.apple.com/en-us/HT201442
Sincerely,
Allen

I just backed up my 5s on Icloud, reset my device and now I'm unable to restore

After resetting, the phone starts and its give me an option to choose "Restore from iCloud Backup". When I select this, the phone asks me for my apple id and password. After providing this, I'm shown a list of last three icloud backups on my phone. When I select the latest backup(or any for that matter), I'm asked for the password of an apple id I dont own own. It says password is needed to sync store purchases but the apple ID is not mine or the one I in earlier. When I click skip, it then shows me another different apple ID and asks me to enter the password. All these IDs seems like real user ids and none of them are mine. I dont know how they got associated with my backup and there is no way I know the password for these unknown accounts. Clicking skip reveals more and more apple IDs.
What can I do? I dont have another other backups but my iCloud backups and I'm not able to restore them because of the above problem. Please help.

Thanks for your response. I'm a 100% sure that I have not bought stuff in the store with multiple IDs. At most I have switched the country stores as I have two credit cards from two different countries. The number of IDs showing up when I click skip are no less than 20-30 and counting. Not a single ID do I recognize in them except mine which shows up in between somewhere. Putting my password leads me to another enter your password screen for an unknown ID.
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TS3694 when i try to restore my phone on itunes it stops half way through and says error 29 unable to restore

when i try to restore my iphone 4s it say unable to complete restore error 29 now i cant use my phone at all

Hello, gordy69.
Thank you for visiting Apple Support Communities.
I see you came from the most relevant article in regard to not being able to restore your iOS device. I would take a look at the section I highlighted below. Make sure to try the steps outlined in that section.
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
Cheers,
Jason H.

Ipod has permanent white screen. I have tried a reset to no avail. Itunes doesn't 'see' the device and hence I am unable to restore. Any suggestions?

MY IPOD Touch has a permanent white screen. I am unable to switch it off or reset and it is not recognised in i-tunes thus preventing me from performing a 'restore'
Any suggestions?

Try letting the battery fully drain. After charging for an hour, try the reset and connecting to the computer again andtry to restore. If the screen is blank (not white) see if placing the iPod in recovery mode will allow a restore. For recovery mode:
iPhone and iPod touch: Unable to update or restore

HT5312 I bought some applications for Ex Kenote ,Pages, and HD office, Numbers and Arabic songs,but unable to restor

I bought. Some application but I cannot restore from I.cloud

Hi Marc,
i run into the same problem, my solution was a damaged font, which was not installed into the font manager index. So all applications like fontdoctor or font manager didn't tell me that there is a damaged font. During the start of pages/numbers/keynote the user specific font folder is read by the several frameworks and on of these crash and kill the whole application.
To solve this i've opened every font in my font folder with the font manager by double click on it. If font manager crash, i 've moved these font to trash. After this all iWork applications runs perfect.
(see http://bit.ly/aRzWXB)

I am trying to restore ipod touch and have continually had "unable to restore" message pop up! please help!!!

I have tried 3 times to restore my itouch to update to ios 5.0 and now I am getting error message. "ipod could not be restored. an unknown error occurred. error 1611" ?!?! does anyone know how to fix this?? I now have no access to my ipod. it is stuck on screen with itunes icon and plug!

Error 1611
This error typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, this error may be a hardware issue. If the errors persist on another computer, the device may need service.

SOLUTION: Get Win 7 Printer Drivers/HP Solution Center to Work on Windows 8

Took me some time to figure it out, but I got it to work.
First of all, the preliminaries:
I have an HP dv9700t laptop running the 64-bit version of Windows 8 Pro RTM (not the preview, but I assume it will work on Preview as well). My printer is an HP Photosmart C7280. If you have a different printer, it is possible that something similar to how I solved my problem will help you, especially by running your installation files in Windows 7 Compatibility Mode.
Windows 8 does come with stock C7280 printer drivers that work by going into Control Panel>Devices and Printers>Add A Printer, but there's only limited functionality with those. As such, I wanted to run the HP installation files to have increased functionality.
Unfortunately, when I ran the full installation file from HP for my printer, there was no "Install a Printer" button, or any of the other usual buttons. There was only an "Exit" button.
Here's how to get it to run and install properly.
Right-click on the HP Full Installation file, then Properties>Compatibility>then check the box for "Run this program in compatibility mode for:", then select "Windows 7" in the dropdown box, then Click "OK".
Run the installation file as you normally would in Windows 7.
I tried this two ways.....the first while connected via USB cable. It worked just fine with no errors.
I also tried it with the printer connected to my network via WiFi. Ran into some problems.
The installation program would detect my printer just fine, and I clicked "Next" or "OK" or whatever the prompt was to install the printer. The installation would hang on "Reply from SNMP" (or something similar) and it would list the IP address of my printer. I waited, waited, waited for an hour, and it wouldn't get past this. Not to worry.
Proceed with normal installation until you get to the "Reply from SNMP" message and the installation stops responding.
Enter the Task Manager with CTRL-ALT-DEL. You'll see an entry in the "Apps" for the HP installation program....LEAVE THIS ALONE.
Below the "Apps" list you will see the "Background Processes" list. In this list is something along the lines of "HP Network UI", or something similar, consuming a significant amount of CPU. Highlight this entry, then click, "End Task" at the bottom.
The "SNMP" window will close and your installation program will then finish normally and your printer/fax/scanner will be properly installed. HP Solution Center works normally, as does printing, scanning, etc.
Will the next person who uses this give some feedback and also answer some questions for me so I can update this post with more specific information?
Please let me know what the exact "SNMP" message is when the installation hangs. Please also let me know the exact name of the "HP Network UI" background process is, as well as the HP Installation app name.
Hopefully this will help you.
This question was solved.
View Solution.

thanks for the solution. I have an HP Photosmart D110a wireless printer. Windows 8 installed a generic printer driver that worked fine for printing but I lost all functionality to the scanner of the device.
I tried to follow your instructions. I do get an error at some point when the software installer tries to talk to the printer and it gives an error message. It finds the printer OK but stalls. The error message is different and merely reports that there is a problem, no further details. There is indeed a background task "HP Network UI" or similar but ending this task doesn't do anything on my system. The Network UI task ends and the error message stays open. I ended a couple more background tasks but it would not go anywhere.
I then uninstalled the entire package, unplugged the printer, turned its wireless feature off and reinstalled the software in Windows 7 compatibility mode. When it asked to plug in the printer to the USB it finds it right away, the installation continues and is almost finished when it stalls again. This time it reports that it has a problem again and needs to uninstall. Still with the error message and installer open I open the installed "Solution Center" and I can find the printer fine (it actually lists two devices, one being grayed out). It initially gave me an error message when I tried to scan something, but ignored the error. Eventually the scanner worked as intended. I force ended all installer tasks in the task manager and the Solution Center works fine and does all tasks it did under Windows 7, now in Windows 8.
thanks again for the post

Hardware Scan Failure using Lenovo Solution Center G580

I have a G580 Laptop, it's lessa than a year old now.
I use both Hard Disk Sentinel (HDS) and Lenovo Solution Center (LSC).
HDS showed an alert that one weak sector has been found.
LSC gave this result code after the hardware scan WHD01V00I-HJ9C1E, it failed the "Targeted read test" and "SMART short self-test". How can I fix these problems and what do they mean?
Thank you.

hi Casanova8,
Welcome to Lenovo Community Forums!
Smart Tests are critical for the HDD Performance and functionality.
I would suggest running another test using HDTune
Let me know your findings
Cheers!
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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Update hp solution center

I tried to update solution center but I get a window message saying that "solutioncenter.msi" is not on the available network and that I should provide a path where the solution.msi is located". I looked in program files and the solution center folder was empty - not sure where this file is. do you know what the problem is or where this file is located. everytime i turn on my computer the Install shield wizard appears looking for the file. I cancel it, but I want to either update it or cancel the update permanently. the model no. is C309a and I use win 8.1

Hi,
Please check available drivers & dates then download directly from the following link:
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&product=3737195
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Missing hp solution center.. please help..

hi everyone, new here.. i just bought a new deskjet D4360.. i'm using a XP professional .. i'll tell the story of what i did and went through till my current condition..
it started with the time when i first tried to install my printer, installation went well, in the end i was able to excess the printing preferences and print. However i could not excess hp solution center.. everytime i double-clicked i, my processor will work a little and then nothing happens after that.. no matter how many times i double-clicked it, nothing happens..i then updated my driver and software with the software and driver package from the hp website.. with no improvement to the situation... still after double-clicking no response..
now what i did; i opened up my error log and found out that the file flash9b.ocx was not registered.. so i tried 2 things to get it registered.. one was to type in (regsvr32 C:\WINDOWS\system32\Macromed\Flash\flash9b.ocx) and then (regsvr32 flash9b.ocx) in the Run program at the start button since the previous one did not work i typed the next one.. instead it said the file did not exist.. =/... [ i got this from the adobe forum] .. Next, I figured since it had something to do with adobe flash, i decided to update that..nothing happened.. i updated to the 10th version.. which then lead me to the next problem.....
then i double-clicked the hp solution center icon, it started an installation process (this happened after i have the 10th version of the adobe flash )...i dont know why but that happened, since it needed the cd to comtinue, i provided it... then during the process, it said the flash9b.ocx failed to register.. and at the same time another window opened up and said that there was no hp device detected and hp solution center will close.. then i pressed it again but this time it said it cannot detect a hp device.. but but, my computer has recognised that the printer is ready to be used, i could even print..! ..=/..
then i thought that perhaps something really is wrong with the setup file i used, so i used the unistall_L3.bat file in the cd to cleanse my pc of any remaining hp software and driver ( learned this from the hp website ) . then i installed the full package software and driver from the hp website... i guess i did it wrong, cause after the installation my computer did not recognise the printer.. not sure what happened..
then i decided to get myself back to sqaure 1 since im not going anywhere, .. so i used the unistall_L3.bat file again and then this time installed with my installation cd.. but i dont know why, the installation did not go the same way.. my computer could recognise the printer and i could print etc... but i cant seem to find any of the other files which was there when i first installed, i.e hp solution center and hp digital imaging.. even after using the full package software from the hp website.. i cant seem to get any of those.. and the package installation says that i already have a new version of software installed in my computer....=/ .. so this is where im stuck at the moment..
someone please point out where i did wrong or something i can do to fix the situation.. i want to be able to use the hp solution center to use it's functions.....
thanks for your time, i understand that this could be a really long read.. =D

is there anyone out there who knows how to ?

Adobe Flash Player / HP Solution Center Problems!

Hello
Last night everything was working fine. Until I installed the latest Flash Player 10.1.53.64 RC7. Upon reboot my HP Solution Center was corrupted triggered a pop up error and tried to get me to reinstall it. I did a restore back to earlier in the day and proved it was Adobe Flash Player. My HP Solution Center then worked great. Tried installing the latest Adobe Flash Player again and same problem. So I did another restore and everything is working great still. What conflict or what could be causing this bug in Adobe Flash Player 10.1.53.64 RC7 and HP Solution Center? Are you working on this and will there be a patch soon? Are you aware of this conflict?
I am running indows XP Pro SP3 and my printer is an HP C4580 Photosmart. This same problem also happened on my Wifes Laptop running Windows Vista Home SP2 using the same printer. Very frustrated here.
Thanks Dale

I have the same problem with my Win XP,
SP3 computer. Since Flash pla
yer was upgraded to version 10, my HP Sol
ution Center has been buggy. Unfornun
ately a few days ago, I installed the latest upgrade for Flash player 10
and can't use the Solution Center, giving error message
1904 and 1905 cannot complete the op
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. I need the Solution Center to use my scanner and there
fore Adobe or HP needs to make a patch for th
is.

HP solution center windows 8.1 update for C8180

I just updated from windows 7 til windows 8.1 and my solution center for HP C8180 dissapeared. The printer is working well but the scanner quality is pretty poor.
Please advise how I can download HP Solution Center for Windows 8.1?
Best regards
Keld

Hello Keld, and welcome to the HP Forums.
I see you are looking for the Solution Center software. I would like to try and help.
I would recommend downloading and running the HP Photosmart Full Feature Software and Drivers. Once the software is launched it will allow you to install any missing software.
Please let me know how that goes. Thanks for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Field Techs and Fiber solutions center unable to restore Fios television service

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