Field value disappeared when saved in Quick Sales Order form

HI,
We have developed a custom form which is similar to the Find Customer Search form in Quick Sales Order form (Navigate to Tools --> Find Customer).
The custom form searches Customer and populates the selected customer details in Quick Sales Order form (populating the values in Quick Sales Order form is handled in Custom.pll).
When we select Bill to or Ship to Contact in the Quick Sales Order form and save the Order, the Bill to and Ship to Contacts are disappeared (If the Bill to and Ship to Sites are not Primary).
Can anyone please help me on this...
Thanks.

Check if 'Audit Trail' is setup in OM Parameters for the OU.
Also check if "Processing Constraints" are setup correctly.
For Qty reduction we need to add a new row called "delete".
Thanks
-Arif.

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