Fields in fillable form truncated by end-user

My fillable .pdf is working fine here in our office. But, when I send it to an outside end-user, some of the fields are being truncated. One of the fields is a phone number field, that I have set-up with the 'phone number' format. It is not defaulting and auto-fitting by the end user. Another field is a simple 4 character limited field, with auto font fit (I hope I am using correct terminology here). With the end-user, they are inputting the info, but the font is staying large and not fitting in the field. The end-user is using Acrobat X, the same as I am.
Any clues?
Julie

Okay, George... Looks like your original thought about it being a Mac was correct. :-) Although, the end-user was not using the Mac... the person from our office that *sent* it to the end-use was using the Mac. Thus, it somehow 'corrupted' (not sure that is the correct verbiage) the file. So, when I sent the file to the end-user through my PC, it worked just fine... or so it seems. I have received back forms from two of my 'test' end-users and they say it works great! :-)
Thank you so much! It was very kind of you to work on emails with me, as well!
Julie

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I've been reading the posts in this thread and other threads, and many users seem to have a "similar" problem with data being put in to an "Extended PDF", but that data not being saved when opened in Adobe Reader.
This issue has been happening at my place of work as well and I have found a work around.
Firstly, let me explain what we have in place:
Windows 7
Adobe LiveCycle ES3 (10.0.2)
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(first 3 steps are the same as above)
I created a Dynamic form using LiveCycle ES3
Saved the XFA file to a Dynamic PDF
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Open Acrobat Pro X (not Reader), then open the extended PDF*
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Open Adobe Reader XI, open the same PDF that "I saved from Acrobat Pro X", then "cleared" the data from it (not the original PDF I extended)
Enter some data, and then save the file
Re-open Reader, the same PDF, and the data should now be holding (not empty)
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I never had this issue when I was creating my forms using LiveCycle ES2.
I am guessing that ES3 somehow sets different security/document/property settings when I save the XFA document to a PDF. When I extended the PDF afterwards using Acrobat Pro X, something "under the covers" of Acrobat Pro X breaks or resets the properties of the PDF.
By re-opening the PDF in Acrobat Pro X, entering data, then saving the PDF under a new name, then going back and removing the data I entered; it seems to set new security/property/document settings that Adobe Reader 11 can handle?
I've had to follow this same process each time I edit or create a form in LiveCycle, with a 100% success rate. With that being said, I have not seen what happens if the form I create is simple and "not dynamic".
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What would cause a single user not to be able to edit the fields in a form? All other users are able to edit the form.

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He was able to go to another machine with Adobe XI and edit his time sheet but he can't do it on his normal workstation
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Hey Sara,
For a better understanding on how to create fillable PDF form using Acrobat X, please watch this video tutorial:
How to create a fillable PDF form | Acrobat X Tips & Tricks | Adobe TV
Also, please watch the following video tutorial on how to embed fonts in a PDF:
https://acrobatusers.com/tutorials/how-to-embed-fonts-in-a-pdf
I hope both the tutorial links mentioned above would help you
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Regards,
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