Fields missing in Support Message from CRMD_ORDER
Hi All,
when we create a Support Message from transaction notif_create, there some fields like
component, project and solution
but when we create the same support message from transaction crmd_order, i could not find those fields.
Please suggest
Regards,
Pradeep L
Hi Prakhar,
Is there any work around where we can configure such these fields would be visible in the transaction CRMD_ORDER.
The issue we are facing is:
Standard Transaction Type: SLFN is being used for another project in the same system
Now i have created another Transaction Type: ZSLF with customized status, action and date profile.
Now we cannot use notif_create as it will pick up SLFN and we cannot change it to ZSLF as the other project is using it
Please suggest
Regards,
Pradeep L
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Create Support Message from external system
HI experts,
I would like to change the Create Support Message screen(Menu->Help->Create Support Message) and add three fields namely: Category, Subject and Solution Number because currently these fields are not populated in the Service desk if I create message in this way unlike in using NOTIF_CREATE tcode where there are selection fields for these.
Also, I'm creating the support message from an external SAP system and the messsage is sent to the Solution Manager system. The NOTIF_CREATE tcode does not exist in the external system as well as the whole package DSWP.
Please let me know you rthoughts on this.
Thanks
EricHi guys,
Thanks for your answers... But is it possible to call transaction NOTIF_CREATE from an external system?
I have done something already so that those 3 fields will be automatically populated for a message sent from an external system.
I changed the screen and called FM BAPI_NOTIFICATION_CREATE(a remote enabled FM which is the one being used by transaction NOTIF_CREATE to create a message) inside FM BCOS_SEND_MSG.
I populated the category, subject and solution in the FM export parameters as well as the solution number in the sap data table. I put a destination also..
This FM calls another FM DNO_OW_CREATE_NOTIFICATION which is the one being used from the external system but do not cater the functionality to send the 3 fields that we need.
As you will notice, there are lots of standard objects that I've changed. =)
My problem now is that the system data sent is the same with the system data if you create the message using NOTIF_CREATE. Some system that were sent when a message is sent from an external system is missing but at least the sap system and client ID is sent. There is no external reference number also. But hopefullly, the users will accept it. Can't find any other solution to this.
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Roles required to create support message from satellite system
Hi Team,
I am trying to create support message from satellite system. i have assigned S_RFC and S_RFCACL to the Zrole. Apart from that, is there any other roles to be assined in satelite system to create support message?
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Creating Support Messages from Satellite System without SolMan user account
Hi
We are having some problems with users "creating support message" from our ECC system to SolMan, if the user does not have a user account in Solution Manager.
It is not correct, that users from Satellite systems can create support messages from these systems, without the user having an account in Solution Manager? And that the user is identified by the business partner for the user, that must exist in the Solution Manager system ?
We have set up the RFC for the supportmessages between SolMan and the ECC system as trusted RFC, with the "Current user" as the user, but how should this be set up, if the user does not have an account in the Solution Manager system. If we enter a user with the right authorizations in the RFC, will the messages that come through not just appear as created by that user, instead of the ECC user and corresponding business partner ?
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LarsHi,
you can use the use the user for the RFC-Connection in that case. I have customizied a similar scenario. In my scenario the System from which the message was created, is the business partner (SOLD-TO-PARTY). For that you have to create a communication user (i.e SOLMAN<SYSID>). In TA SM59 in the satellite-system you assign this user for the connection. (Don't forget to assign the user to the role "SAP_SV_FDB_NOTIF_BC_ADMIN"). Now, it schould be possible to create messages from the satellite system to the solution manager. Additionally you should create business-partner for each user of the satellite system, by using TA DSWP>EDIT>CREATE BUSINESS PARTNER.
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Best regards
Marc -
Hi All,
I can create support messages from ABAP systems and from solman using NOTIF_CREATE
Can any of the experts tell me how I can do it from a portal? Are there any available webdynpros or apps from SAP which we can use it? In case I have to develop a custom one, can some one guide me with any tips?
Thanks to all your suggestions!!Dear Jim,
From SAP Solution Mananger :
1. Start transaction SOLMAN_WORKCENTER
2. Go to "Incident Management" tab
3. In Common Task - click on New Message
Hope it help.
Best regards
P. Cuennet -
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Hi Gurus,
Can anyone guide me, how to Create support message from Webserver like CRM, XI.
I could configure from GUI Based systems like ECC, SCM.
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Hi,
I have configured the Incident Management for solman 7.1 with SP12. I am using the transaction type ZMIN that is a copy of SMIN.
In our landscape are two satelite systems: BI and ECC
When I create a message from managed/satellite system via HELP>Create Support Message, it comes to Solman the field "Reported By" is not filled automatically if I created the message from BI. The Creation from ECC works fine: the field "Reported By" is filled automatically.
The system data is fetched up correctly and it includes the system info, component code and all details. Even the Support Team Determination with BRF+ is working fine.
Not successful actions to solve the problem:
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- Preceeding Document -> Reporter -> Current User
- User
- Checked IB52
- Checked DNO_CUST04
No_User_CHECK; No Existence Check for User; field value:X
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identification in BP seems correct (I added created/expiry date manually)
- Checked BCOS_CUST.
- Checked Read RFC.
Has someone an idea what the problem could be?
Thank You for your effort in advance,
BedaHi,
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<Server short name>space<client>space<search term
(which you have maintained in address tab or employee no.
of that user in satellite system)>
2) In ID type put CRM001
3) Under identification put details as <Server short
name>space<installation no.>space<client>space<search
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Try this. Reward the points for useful answer.
Regards,
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Support message from satellite to SolMan throughout web service
Hi all,
Currently we have activated support messages between satellite systems and SM. This functionallity is working fine; users create messages with "help->create customer message". But now we want users to create messages trhoughout web service (bsp). We know that this funcionallity exists, but we don't know neither the way it can be activated nor the way we can access to this service.
Any idea?
Thanks in advance.
Bst Regds,
Jose SorliHi Jose,
For the creation of messages via WEB you can use BSP dswp_create_msg:
In SICF activate this service
After call the following url:
http://server:XXXX/sap/bc/bsp/sap/dswp_create_msg?sap-client=YYY
server: full hostname server of solman system
XXXX: HTTP service that you can see in SMICM->Goto->Services
YYY: Service desk client
Look in SAP SMP for notes with string dswp_create_msg.
From note 699087 ( a little old but ok):
For the application to function, perform the following in the Solution
Manager system:
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Communications Manager (transaction SMICM).
o Ensure that the services necessary for running BSP applications
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- /default_host/sap/public/bsp/sap/htmlb
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- /default_host/sap/bc/bsp/sap/dswp_create_msg
The URL necessary to call dswp_create_msg takes the following form:
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<client>
Where <host>, <port> and <client> are the host name, port and client
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hello,
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Due to the fact that the notification is not correctly created the support message is also not created.
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on the satellit I have the following versions
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SAP_APPL 600 0010 SAPKH60010 Logistics and Accounting
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EA-APPL 600 0010 SAPKGPAD10 SAP Enterprise Extension PLM, SCM, Financials
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FINBASIS 600 0010 SAPK-60010INFINBASIS Fin. Basis
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EA-RETAIL 600 0010 SAPKGPRD10 SAP Enterprise Extension Retail
EA-GLTRADE 600 0010 SAPKGPGD10 SAP Enterprise Extension Global Trade
IS-PS-CA 600 0010 SAPK-60010INISPSCA IS-PUBLIC SECTOR CONTRACT ACCOUNTING
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IS-M 600 0010 SAPK-60010INISM SAP MEDIA
IS-H 600 0010 SAPK-60010INISH SAP Healthcare
IS-CWM 600 0010 SAPK-60010INISCWM Industry Solution Catch Weight Management
INSURANCE 600 0010 SAPK-60010ININSURANC SAP Insurance
FI-CAX 600 0010 SAPK-60010INFICAX FI-CA Extended
FI-CA 600 0010 SAPK-60010INFICA FI-CA
ERECRUIT 600 0010 SAPK-60010INERECRUIT E-Recruiting
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IS-UT 600 0010 SAPK-60010INISUT SAP Utilities/Telecommunication
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LSOFE 600 0010 SAPK-60010INLSOFE SAP Learning Solution Front-End
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thank you Xavier -
Create Support Message from satellite system
Hi, when I create a ticket using "Help - Create support Message" the parameter SY-UNAME is not passed to Service Desk
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SY-SYSID DE1
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Any suggestion ?
Regards,
Nacho.Hi,
1) Under identification tab in external BP no. put details as
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Hello experts!
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GeroldSee - I didn't know you could do that with a mailto link! 8)
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Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
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"heuning" <[email protected]> wrote in
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> Hi Murray
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action="mailto:[email protected];[email protected];[email protected]?subject=XYZandThisIs
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Deletion of support messages from CRM
Hi,
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Edited by: Nanda Kishore on Mar 13, 2009 5:52 AMIssue Closed
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We use some PL/SQL code to load data in to the database.
One value was to large for a column.
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Thanks.Peter,
No your code won't work the same in 10g as it would in 9i and earlier. The -1401 exception is not secretly catching -12899 now. So that means it could be an upgrade issue: you'd have to manually change the code when upgrading to 10.
Here is a little test on 10.2.0.1:
SQL> create table t
2 ( id number(2)
3 , name varchar2(2)
4 )
5 /
Tabel is aangemaakt.
SQL> declare
2 my_exception exception;
3 pragma exception_init(my_exception,-1401);
4 begin
5 insert into t values (99,'AAA');
6 exception
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8 dbms_output.put_line('my error message');
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declare
FOUT in regel 1:
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Rob. -
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I just discovered a terrifying thing about Mail, which I had chosen to use as my mail client to access my company's Exchange server.
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Mr Apple and Mr Microsoft, you need to solve this or just say upfront one should NOT use Mail to access an Exchange account ( which is my advice to anybody).Right click on the email in the left hand pane. Select Mark as Unread to return it to an unread state. Click Delete to move it to the trash or file it in a folder if you have any configured. You may need to click the show button on the upper left hand side of the window to see your folders. The + sign at the bottom of that pane allows you to add a new folder.
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