FIFA 15 Pre-Order - $10 Reward

I went to go pre-order the game and now a bonus for ultimate team packs pop up. Is this addition to the $10 reward? I didn't see this reward at checkout, I don't play ultimate team and would like the $10 bonus instead....

Hey escalonadrive,
No need to worry! Customers who pre-order and purchase a copy of FIFA 15 on BestBuy.com or at their local Best Buy store are eligible to receive both a $10 reward certificate and Ultimate Team code. When placing an order on BestBuy.com, this DLC should be automatically added to your cart during checkout.
As far as fulfillment is concerned, remember that bonus certificates typically do not post for 20 days after an eligible title has been picked up or shipped. The fulfillment process for pre-order DLC is also dependent on where you reserve your copy. If you reserve your copy of FIFA 15 on BestBuy.com, then a redemption code will be sent by e-mail within 24-48 hours of pickup or shipment. if you pre-order in-store, then the code should be printed on your final sales receipt at the time of pickup.
I hope this helps!
Aaron|Social Media Specialist | Best Buy® Corporate
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Pre-order pickup, reward certificate, and payment option questions

I pre-ordered an item on bestbuy.com for pickup at a local store. When I got there, I asked if I can use my reward certificate and the customer rep said that I couldn't. Is that true?
Another person next to her said she could back out the charges and re-enter the item, but when I told her I got it at a special pre-order price (gamers club unlocked price) she said she wouldn't be able to honor it.
Also, if I bought an item online and picked it up at the store. Can I change my payment method at the register? I asked someone a couple weeks ago and they said they couldn't change payment methods.
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Hi there Mcbutters-
We appreciate that you choose Best Buy to place your pre-order! I’m sorry to hear about the confusion you’ve had with this order and some others around how to get that reward certificate added to an order. Hopefully I can help clear some things up for you.
To answer your first paragraph, that it technically true. When you place an order for in-store pickup, you are charged for the order when the store indicates it is ready for pickup. At that point, the payment method cannot be changed. However, once the transaction is complete, the store may be able to perform a return and then re-ring the purchase for you. Keep in mind however, that any funds used from gift cards, reward certificates and your credit card would not be immediately available as in general it takes a few business days for those funds to go back on the cards or accounts.
This leads me to my next point, which is generally we are unable to modify the payment method beyond changing a credit card on your order beyond 30 minutes after the order has been placed. While your credit card is not charged until the item ships or the store indicates that it is ready for pickup, the card is generally authorized right away for 3-5 business days. This is the same time frame we offer for changing shipping or pickup options as well, you can find more information on that here. Another option would be to do as Batman1982 suggested and cancel your order to then place a new one. Again, it may take a few business days for funds to return to gift cards, your My Best Buy account, etc.
However, there should be no reason why they would not have been able to apply the 20% off new games software benefit that you get from being a Gamers Club Unlocked member.
I hope that this helps, but if you have any further questions, please let me know.
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Concern over Pre-order $10 Reward Certificate

Hello, I pre-ordered Battlefield Hardline for the Xbox One and picked it up on release day. Well, I saw the drop in the price so I went in to get the price adjusted, but I don't think the lady there helping me really knew how to do it. After about 10 minutes of just standing there, she finally got me the difference back but on the receipt, it says exchange, not price match nor price adjustment, even though I kept the game and everything, she just refunded me the price difference. Well, it's been over 15 days since I got the game and my account shows no points nor reward certificates, so I'm wondering, did she do the process wrong and mess up my pre-order certificate? Any help would be appreciated, thank you.

Hello BahrKode,
Thank you for posting your concerns about your My Best Buy certificates. I was able to locate your transactions and it appears that the points were allocated to your account on 3/17/2015.
You can view the current status of your account by clicking here and logging in. Please let me know if you don't see these points in your account.
Blake|Social Media Specialist | Best Buy® Corporate
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Pre-order using Reward Certificates question

Background information:Back on June 25th I pre-ordered Fallout 4 and paid in full for the entire game (not just a down payment). To pay for the order, I cashed in some Reward Points to make a $40 Reward Certificate and paid the remainder on my credit card. All good, and I'm set for my Fallout 4 addiction... I think.... Yesterday I got an email from Best Buy reminding me to USE my $40 Reward Certificate before it expires (which is 10 days away). Does this mean the $40 Reward Certificate has NOT actually been used, and could in fact EXPIRE while waiting for the game to come out, AND that I could show up on release day and find out I had LOST that $40 Reward Certificate, AND have to pay $40 more out of my pocket for the game? That would make me a VERY unhappy camper.... Looking for verification of how this works, and reassurance that it WILL work now that Best Buy is acting like the Reward Certificate I used is about to expire. Danny

Hello bullet-worm,
I can't wait for Fallout 4 to be released!
If the My Best Buy certificate was used prior to the expiration date on the pre-order, then it won't expire. I want to make sure that it was correctly added to the pre-order. Please send me a private message by clicking the blue box at the end of my signature with the "Customer Service Pin" from you in-store purchase or the BestBuy.com Order Number.

Missing Pre-Order Reward Zone Certificate for Fifa 15

Hi - please let me know who I should contact regarding the missing pre-order certificate for Fifa 15. Thanks!

Hello joogle,
When it comes to things like missing Reward Certificates from gaming pre-orders, we can certainly help you out right here on the forums! While I thank you for pre-ordering and purchasing FIFA 15 at Best Buy, I’m sorry to hear that you may not have received the bonus from the My Best Buy Get $10 promotion. I’m happy to review your account and help if needed!
Using your email address on file for the forums, I was able to locate your My Best Buy membership. In looking, I actually do see that you received the 500 points for pre-ordering FIFA 15. You’ll see the points if you look back to 5/30/14 when you pre-ordered the game. You can review your points by logging into your account on BestBuy.com and clicking the My Best Buy tab at the top.
You should be set here! However, please let me know if you have any other questions or concerns.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Destiny - $10 Reward Certificate for Pre-order and Purchase

So as the title states, according to BB's promotion,anyone that pre-orders the Destiny game and purchases it, gets a $10 reward certificate.
I was one of the lucky few that actually pre-ordered the Destiny Limited Edition and did not have it get cancelled due to limited suppy. Regardless, why doesn't the Destiny Limited Edition have the special offer for the $10 reward certificate for pre-order and purchase? I am hoping this is just an oversite.
Promo Link
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Hi JBROWN52,
Congratulations on securing a copy of the Limited Edition of Destiny!
I wanted to jump in and reiterate what enuf has said. The $10 Reward Certificate bonus should be credited to your My Best Buy account within 20 days after you receive your copy of Destiny, whether it be picked up in-store or shipped to you. If for any reason you don’t see the points after this time has elapsed, please create a post letting us know and we’ll be more than happy to help out.
Let us know if you have any other questions and thanks for pre-ordering Destiny at Best Buy.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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$10 Rewards for Destiny pre-order and $10 Bestbuy Giftcard with Evil Within pre-order

I have yet to receive either of these. I understand my Destiny purchase still says pending (although I received my $10 rewards for Madden 15 within a week of me picking up purchase). When should I receive the $10 rewards certificate?
Also, I pre-ordered Evil Within months ago and I see now that anyone that pre-orders get a $10 giftcard. Shouldn't I still get this?
If anyone can help and correct this, it would be greatly appreciated. My member # - (removed per forum guidelines)
Thanks!
Brandon

Not a problem!
Whenever a BestBuy.com order is cancelled (or returned), any funds held for that order are automatically refunded to the original form of payment. This process typically takes 2-3 business days for gift cards, while reward certificates are applied back to your My Best Buy account in the same length of time. For debit and credit cards, the exact timeframe required before the funds are available again is dependent on the card's issuing bank.
If you no longer have the original gift card, then we can issue a replacement with the remaining balance. To request a replacement, simply give our gift card support team a call at 1-888-716-7994 or leave us a message in the BestBuy.com board. Additional info on gift cards can also be found here:
BestBuy.com > Help Center > Gift Cards
http://bbyurl.us/GiftCards
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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I canceled a pre-order and now my reward certificate isn't showing up?

I pre-ordered Destiny for the Xbox One and canceled my order. I paid partially via credit card and the rest with a $15 reward certificate. It's not showing up on mybestbuy.com now, was my reward certificate voided when I canceled???

Hi plus1zero,
It looks like you cancelled your pre-order today, so you should see the certificates point value ($15 = 750 points) repost to your My Best Buy™ account within 3 to 6 business days. If you do not see those 750 points repost to your account by 9/8/2014, then please send me a private message and I will make sure they are added. You can send a private message by clicking on the blue button within my signature.
Returns When a My Best Buy™ Certificate was Used
Thank you for connecting with us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
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Reward Certificates And Pre Order Cancel

Hello. I previously pre ordered Evolve using a 10 dollar reward certificate. I hardly cancel pre orders so this has never happened to me. I was wondering if I canceled it would I lose the 10 dollar reward certifcate? I pre ordered it awhile back so I'm sure it's expired. I plan on ordering another game right away with it and the money I had down on the pre order. I've completely lost interest in Evolve. After seeing the all the future dlc costs I don't care much about this game anymore.

Good morning BrennanP,
Thank you for taking the time to post your question to the forum.
While the $10 certificate you applied to your Evolve pre-order may have expired, the point value ($10 = 500 points) should repost to your My Best Buy™ account 3 to 6 business days after you cancel the pre-order. The certificate would have been considered fulfilled when it was applied to the pre-order, so the expiration date should not come into play.
If for some reason you do not see 500 points repost to your account after 6 business days or if you placed the pre-order on BestBuy.com and want help cancelling it, then please feel free to send me a private message and I will see what I can do to help. You can send a private message by clicking on the blue button in my signature labeled "Private Message."
Returns When a My Best Buy™ Certificate was Used
I hope you have a wonderful day!
Derek|Social Media Specialist | Best Buy® Corporate
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Stick of Truth pre order....$20 or $10 reward certificate?

So I have a question, that I would love to have answered as a LONG time elite plus, rewards zone silver, and gamerzone unlocked member.
If you can recall when South Park: Stick of Truth was originally able to be pre ordered it qualified for the $20 back in reward zone certificates. Since that point the program has changed, been altered, and things have happened. I did not expect to wait well over a year for the game. Will people who preordered, kept the gamerzone unlocked, still be allowed to get the $20 certificate or is that out of the question?
I think that even though the program has changed, that is the last game to ever be offered under that program, and it should be honored. It was one of my driving factors in pre ordering.

Hey howellhawk30,
Good question! As long as you were a Gamers Club Unlocked member at the time of the "Victory Can Be Pre-Ordered" offer and you pre-order South Park: the Stick of Truth prior to its release date and purchase it within 7 days of when the game becomes available, you are still eligible for $20 in certificates. For additional information though I'd encourage you to check out our FAQ:
My Best Buy "Get $10" Gaming Pre-Order Offer
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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$10 reward certificate with EVERY pre-order using GCU?

So every single time I pre-order with my GCU I will get a $10 certificate?

Hey MutantMike,
It'd be amazing if our Get $10 program worked that way, but alas, it does not -- My Best Buy members must pre-order and purchase an eligible title to receive this bonus. A full list of qualifying titles can be found here:
Get $10 in Reward Certificates
The offer is also limited to one bonus certificate per My Best Buy membership per title. For example, if you were to pre-order and purchase two Xbox One copies of The Witcher 3: Wild Hunt and one PlayStation 4 collector's edition of the same title, you would still only be eligible to receive one $10 pre-order bonus certificate.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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Not getting my $10 reward check for pre orders

I don't know what is the deal with this.... I'm sick and tired of having to call the 1800 so they can verified that I had preoder the games in order for them to do it manually. They can't explain why this is happening. I preorder madden and i had to call. I preorder fifa and i had to call ... I preodered NBA 2k15 and it looks like I'm going to have to call ...smh what a pain ...

Hello ohiramine,
I'm sorry to hear about the difficulties you've encountered with your recent purchases! I'd be frustrated too if I found myself in a similar situation, especially if multiple lengthy phone calls were required to find a resolution in each case.
I've had the chance to review your account and it looks like the reason why you haven't received a pre-order bonus certificate for NBA 2K15 is because you exchanged your initial copy for another format. Since our systems recognize this as a return, this prevents any applicable pre-order bonuses from being issued and points from being awarded. I've sent you some additional information, so please make sure to check your private messages when you can.
Aaron|Social Media Specialist | Best Buy® Corporate
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Reward Points for pre-order $?

I pre-ordered Sunset Overdrive the day before release and also started a new GCU membership either before or after that transaction. I placed $5 on the game since the 20% discount for GCU wouldn't apply to until pick up so I couldn't accurately pay off the game as part of my pre-order.
Upon picking up my copy I received the $5 off the post 20% discount (and an additional $2.50 came off from an old BB store credit I had). My final for the game itself was $40.46. There were a few other items on the receipt that granted some points toward my next gift card but if you add the total for my entire receipt that was paid out (not uncliding the store credit. Instead of receiving $45.25 worth of points I received just the $40 worth of points and my original pre-order purchase it reflecting zero points earned. Both transactions are reading as Pending still so I'm not sure if that's the problem or what. I'm concerned that if I had paid $40 worth of pre-order and my final pickup out of pocket cost was like $1-2 would I only have received $2 worth of points? If so I'll never spend more than $5 for a pre-order and the victory pre-order $10 credit you want to lure us in with turns out to be $5 only.
Just curious to if the pre-order value (when actual cash and not a trade in or trade credit) will count for points after all the transactions go from pending to final.
Solved!
Go to Solution.

Hello Laronvas,
Enuf is correct on both counts: it typically takes 15-20 days for points to post, and no points are earned for portions of purchases paid for using gift cards, store credit or reward certificates as payment. For full details though you may want to check out our My Best Buy program FAQ, available here.
Thanks for reserving and purchasing your copy of Sunset Overdrive with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Does Bloodbourne get $10 in reward certificate for pre order?

Will it get the $10 bonus I cant find a list of eligible games?

Hello ChrisM03,
Bloodborne is one of the first titles this year that I’m absolutely stoked about. I’m very eager for its release and I can understand your curiosity around our Get $10 promotion. Who doesn’t like free Reward Certificates when pre-ordering games?!
Regrettably, Bloodborne isn’t part of this promotion. You can see a list of eligible games for our Get $10 My Best Buy promotion by clicking here. Keep checking back, as games can be added at any time!
Please let us know if you have any other questions and thanks for posting.
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Pre-Order Multiple Copies of Games ($10 Reward)

Sorry if this has already been asked before but I couldn't find a thread that touched on this question...
I'm a GCU member and have recently pre-ordered Batman for PS4. I know that when I pick up the game I will be credited with a $10 reward for pre-ordering.
My question is that if I also pre-order another copy for my brother, will I be rewarded another $10 certificate or can I only get one per title per account?
Thanks,
Matt

Hello mog728,
Great question and spot on response enuf! Yes, only one per account. I'd advise your brother to create a My Best Buy account by clicking here and can view all the benefits of the Gamers Club Unlocked program by clicking here.
Blake|Social Media Specialist | Best Buy® Corporate
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FIFA 15 Pre-Order - $10 Reward

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