Fifth time engineer has been to connect and still ...

This is getting ridiculous! I moved house a month ago and five engineers have been given the wrong info by BT and cannot connect my phone because I am apparently on a different exchange to the one on the order. I had the same problem when I moved to this area 18 months ago. That took 10 weeks to sort out!! BT is trying to connect me to one exchange - the Open Reach engineer tells me I should be on another exchange. Two of my neighbours had the same problem and one went to our MP in the end to get it fixed. I think this will be my next move. Can some-one suggest any other way to get this sorted?

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
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They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
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There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Message was edited by: craigeed
Message was edited by: craigeed

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Fifth time engineer has been to connect and still ...

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