File archive part missing
I am trying to install RoboHelp 11 on my work laptop, and I keep getting the following error message: "The file archive part of Adobe RoboHelp 11 is missing. You need all the parts in the same folder in order to extract Adobe RoboHelp 11. Please download all parts."
I am not sure what files they are talking about. The IT department bought RoboHelp for me and put it on my network drive. The only thing there was an .exe file. I tried copying that to my desktop and installing, but I keep getting that error message. Is there somewhere on the Adobe site where I can download the missing files? Or do I need to talk to the IT department to get them? Any help would be greatly appreciated.
for windows users there is normally an exe and a 7z file. the exe is the extractor and the 7z is the archive.
if you don't have both, download here, http://www.adobe.com/cfusion/tdrc/index.cfm?product=robohelp
Similar Messages
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We purchased Elements 12 and Premiere Elements 12 on September 7, 2014 and have tried a variety of things including searching through FAQs on the Adobe site, etc. etc. and cannot get our downloads to work. We are avid computer users and have never had problems downloading software before.
From our account under "orders" - I have tried clicking on the Akamai download manager and the Alternate Download Method on for each application with the same results.
We have a Windows 7 PC with a 64 bit operating system and Internet Explorer 11.
On all attempts we get an Adobe screen with 2 links – 1 for a file ending in .7z and a 2nd file ending in .exe.
I click on the first file and confirm the download completes at 100% (not paused, etc.) and is in the downloads folder for my user name on the PC.
I click on the 2nd link for .exe and I receive the error message below – 2nd screen shot – “file archive is missing” all folders/files must be in same folder.
So I see it’s a winzip file (as a winzip pop up folder had come up also) so I download the free version and unzip the files in the same downloads folder under my user name to try that.
I click on .exe file link again and same message. I tried copying the files directly to the downloads folder (as they all unzipped into a subfolder called PSE 12 and tried clicking on .exe again but get the same message.
For Premiere I tried the same and got same results on the 64 bit version download.
I do not know how to access the software we purchased.
Any help or advice is appreciated.
Also - if anyone knows how I can contact Adobe for a full refund so I can just buy the boxed software instead - that would be helpful as well as that is not easy to find online either.
Thanks!
ArielI get an error message saying that the quicktime installer will only work on 32 bit
The QuickTime player works on 64-bit systems. (It's a 32-bit application, but it should run fine using the standard 32-bit-on-64-bit Windows-on-Windows emulation.)
What's the precise text of your installation error message, dc? (There one or two different ones I can think of that might mention 32-bit) -
Cannot install my download due to above error message.
Hi revbos,
Apologies for your incovinience.
Requesting you to please go to https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us. When you click on download button (after selecting your OS details), it should open a new browser window (which will launch the Akamai installer automatically). Please cancel any installation or error shown.
The newly opened browser page will look something like this:
As highlighted, please click on these links (one by one) and see if it downloads the required files. The downloaded files will be compressed with 7z format. If you have some extracting tool (like WinZip) try extracting it. If you don't have it, download 7z. Its a free utility from Microsoft. Once downloaded and installed, you will be able to extract file and locate the PSE setup.
Please let me know if you face any issues.
~Surendra -
i am trying to download CS6 design standard. but it wont work. the second part of the download comes up with the following message "The message says" the file archive part of Adobe CS6 Design Standard is missing. you need all parts in the same folder in order to extract adobe CS6 Design Standard. Please download all parts."
Does anyone know what to do?Do as it says: Put your downloaded 7z file and the *.exe in a proper folder, not just dump it onto your desktop or whatever.
Mylenium -
I have a laptop PC and am trying to install my product. After the download is complete I get an error that says "the file archive part of Adobe Photoshop Elements 13 is missing. You need all parts.
Please help, I don't know how to do this
Thanksyou need both the exe (which you have) and the matching 7z (that you don't have, yet). dl it:
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I just purchased Photoshop 13 for PC MS Windows 8.1 In trying to install, I get the following message after clicking on the 2nd file. "The file archive part of Adobe Photoshop Elements 13 is missing. You need all parts in the same folder in order to extract Adobe Photoshop Elements 13. Please download all parts.: I've also gotten an Exit Code: 7 when trying to install. I've turned my McAfee virus system off while trying to install.
Hi,
Have you tried downloading Photoshop Elements 13 from here?
https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
There is only one file to download - which one depends on your system (32-bit or 64-bit).
These are the trial versions but will convert to the full version when you supply your serial number.
Brian -
File archive part is missing when trying to download PSE 11.
I bought Adobe Photoshop Elements 11 last year & downloaded it on my PC. Bought laptop specifically for downloading PSE 11 to use (with correct specifications - windows 8.1) & when double click to run application keeps saying file archive part of PSE11 is missing & need all parts in same folder to extract & to download all parts. I have been downloading both parts (using Firefox) & put both parts in same folder. I have already looked on forum & seen people have had same problem & followed advice given to them (& links) but still going round in circles with this. Please can someone help as don't want to purchase again. Thankyou, Peb
you need both the exe and 7z files (1 of 2 and 2 of 2):
Downloads available:
Suite: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
https://helpx.adobe.com/download-install.html
Download and installation help for Adobe links
https://helpx.adobe.com/download-install.htmlDownload and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I have Adobe Photoshop Elements 5.0 and am trying to upgrade to 13 - getting error message that "file archive part" of Adobe 13 is missing. When I try to download installers for older products it only goes back to v7, not v5 what to do next?
TDFields you will want to ensure the 7z and exe file are in the same folder/directory. You can find more details at Find a download link on Adobe.com.
-
I downloadedall the Adobe Presenter, looks like everything downloaded but when I open the program I get the following message: The file archive part of Presenter is missing. You need all parts in the same folder
HI There,
It seems that Presenter is not fully downloaded. Please check you have downloaded .exe and .7z files successfully. In case you are still facing the issue then please click on the following link to chat with the support : Chat
with an Expert
Regards,
Mayank -
The file archive part of adobe pse 11 is missing you neeed all parts in the same folder in order to
the file archive part of adobe pse 11 is missing you neeed all parts in the same folder in order to extract, please dowwnload all parts, this is the messsgae i keep getting when trying to dowmload pse 11 on to windows
Try extracting all of the files from the zip file first. I received this same error when trying to run the exe from within the zip.
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I am trying to download Elements 12. I've downloaded the two parts on your web site but when I run the second part it comes up with a message saying 'The file archive part of Adobe Photoshp Elements 12 is missing...'. What should I do?
Hello
I’ve managed to get it to work now but not as straightforward as I’d have liked and difficult to find out how to get help.
Rory -
Having trouble installing photoshop elements 10. Keeps telling me "file archive part of PS ele 10 is missing. need all parts to extract??
there are two files for win os, an 7z and an exe.
download both, place both in the same directory and click (or double click) the exe.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'. -
Photoshop elements 11 install freeze "file archive part is missing"
photoshop elements 11 install freeze "file archive part is missing"
Hi rodrod65,
Please re-download Elements from the direct link and try installing again: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l .
Kindly follow the very important instructions before download.
Regards,
Romit Sinha -
rying to install photoshop elements 12 File Archive part of adobe premiere 12 is missing. You need all files in the same folder
It is actually a link from Tech Soup to a special link on Adobe. But no
chance to put in my serial number get that error message after I download
the exe. Tried to copy page I would select the correct file
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I can't open adobe captivate 8. I get a message that say the file archive part of adobe captivate 8 is missing. Please download all parts. I have the serial number. How do I download all parts?
Hi There,
It seems that you have only downloaded .exe file. You need to download two file .exe and .7z and put it in a same folder and then try to run .exe
Regards,
Mayank
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