File associations of Adobe products will not open cross platform.

I have an computer that suddenly can only open an .PDF file in Acrobat, and not in Illustrator. We have art files that are in PDF format, and Purchase Orders that are in PDF format. We would just drag the icon over the software we wished to open the file. In this case Illustrator for the art file and Acrobat for the P.O. As of today, PDF's only open with Acrobat and that's it. I know it's probably a setting I'm forgetting. Any help would be greatly appreciated!

By doesn't open I mean, if you drag the file icon over the Illustrator icon, you get the circle with the slash. Meaning this software cannot open this file type. To simulate what we see, think of dragging a file icon over an unassociated program like an image file over word processor program. It will let you know you can't open this file with that software. As for opening the file, yes it will. We just tested it, and it will open the file. I guess the only issue is that dragging the file icon over the program icon suddenly will not work. It's beginning to look like this might be a computer issue. However the only programs affected are the Adobe software. This one is strange, never seen it. The computer is a Windows XP machine with CS5 on it. The artist is used to using a Mac so the drag and drop is second nature, plus she checks in our graphic files against the accompanying P.O. A large percentage of which are Adobe acrobat files. It's just one of those irritating work around issues she shouldn't have to do, and will not have time once our busy season starts. Thank you for all of the help and have a great day.

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73 0 obj
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Nothing was wrong with my Adobe Reader. My problem was that I have a 64 bit operating system and both of my default browsers were 64 bit browsers. I did not know my internet explorer default browser was the 64 bit one until the technician that assisted me informed me that a recent windows update made all 64 bit systems default to 64 bit internet explorer browsers. You cannot change that default by choosing between 64 bit and 32 bit, because you can only choose internet explorer. That explains why my attempts to open with a 32 bit browsers always failed. I also tried with Firefox thinking it was 32 bit and it failed as well. The technician informed me Firefox is a 64 bit browser and then it made sense. I guess the recent Adobe reader update caused a change that no longer allowed my 64 bit system and 64 bit browser to open PDF's through the browser. The technician who assisted me has a 64 bit system and only uses 64 bit browsers and can still open PDF's through those browsers. That confused us for a while until we realized he had his Adobe updater turned off and therefore had not been exposed yet to the update that originated my problems.
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Yes I can create a short cut to internet exp. 32 bit on my desktop and I can even be using Internet expl. 32 bit, but when I try to open a PDF with adobe reader it won't work with internet exp. as my default browser b/c windows will always choose Internet exp. 64 bit which isn't supported yet by adobe reader. With google chrome as my default browser windows can't choose an unsupported 64 bit browser in its place b/c google chrome doesn't have a 64 bit version.
My post was for those people who may not have realized yet that windows would not ever choose Internet expl. 32 bit over Internet expl. 64 bit if both exist on their system. For them it is easiest to just choose a default browser that only has a 32 bit version.
If I understood your reply correctly, you were telling me how to create a shortcut to Internet exp. 32 bit on my desk top. However, having that shortcut on my desk top and opening my browser through it will not prevent the problem of windows choosing my Internet exp. 64 bit browser for pdf's I try to open from the web. Thank you for your response, but I think the problem that I have tried to explain does exist for many users and can only be fixed by using a 32 bit browser that is not Internet explorer as your default browser. At some point if windows fixes the update that always chooses Internet expl. 64 bit over Internet expl. 32 bit, then this will all be irrelevant.
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From: [email protected]
To: [email protected]
Subject: My adobe cloud will not open, how do I fix this?
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File associations of Adobe products will not open cross platform.

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