File causes crash

Everytime I try to open a certain file, inDesign crashes. I really need the file. Help?

Moving this discussion to the InDesign forum. Can you please provide a few more details such as what version of InDesign you are using? Which operating system do you have installed? Do you receive an error message?

Similar Messages

Editing text in Photoshop CS3 file causes crash. File originally created in Photoshop CS6

Trying to edit text in Photoshop CS3 file causes a crash - Tried on multiple PC's
File originally created in Photoshop CS6 with "Maximise PSD/PSB File Compatibility" set at "Always".
Document size A4, using Arial Regular. RGB. 8Bits. 72dpi
Colour Profile: sRGB IEC61966
Multi business licence for CS3 and CS6 Design Standard/Premium/Master Collection all on PC
Please Help!

Interestingly I have found that if I modify a document in CS6 from an earlier CS3-CS5 document and save it - it works fine. But if I create a new document in CS6 the issue persists.
Looks like I will be modifying old documents for the time being
Would be grateful for some advise eon this.

Office 2010 - Opening Network Files causes crashes

Our users documents are mapped to network storage via a Home folder location. Our treasurer has began encountering an issue with Office 2010 with Word (this is where I've been putting most of my effort) and Excel, other programs not tested.
Upon going to 'File->Open' it automatically redirects to his Home folder on the Network drive, and Office goes through it's various stages of crashing (encountered an issue, etc.) I've copied the contents of one specific folder he does most of his work in
to his desktop, but this is not optimal. Opening the contents from the desktop yields no issue.
As far as troubleshooting goes, I first tried doing a repair, then reinstall, and finally an advanced uninstall with Revo figuring it may be a corrupted registry key. None of this worked. I Googled some info on it and found add-ons commonly caused an issue.
I went as far as recommended by a MS support article, ultimately removing both the entire add-ins folder in Program files and in the registry. Still an issue. I progressed through various other support articles, removing various further keys (settings, toolbars,
etc.) Still occurring. I landed upon a technet article with nearly an exact issue, and it recommended updating as MS had fixed this various issue. (duh!) Update-wise, it was pretty far behind because all of our updates are signed through SCCM, regardless,
I have it fully updated up to Office Service pack 2. It's doing selective startups through msconfig as well, down to only Microsoft services. Finally, I've tried sfc /scannow, as well as safe mode, and neither had promising results (it was the first time I
was really hoping for sfc to find an error!
Just for further reference, I've tried all fixes in this article (before realizing it was only on network docs.) http://support.microsoft.com/kb/921541/en-us
As well as everything here: http://social.technet.microsoft.com/Forums/office/en-US/a31f0a8e-e371-420f-a3f3-f85713f7ac0f/word-crashes-when-trying-to-open-file-from-network?forum=word
I attempted the crash dumps in this thread but was ultimately unsuccessful http://social.technet.microsoft.com/Forums/office/en-US/95bc7898-e92d-4e47-8f73-390dba53e851/office-2010-applications-can-not-open-network-files-without-crashing?forum=officeitproprevious

Hi,
Have you found anything in event Viewer?
Press Win + R and type “eventvwr” in the blank box, then press Enter.
You may find some information to determine the issue and post the information here to let me know more about this issue.
You can learn how to user event viewer from this link:
http://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/
Regards,
Melon Chen
TechNet Community Support

After updateting to 9.3 specific files causing crash when print starts

After updating to 9.3 some files, not all, are no more possible to print without crashing acrobat.
One example you can find here:
http//europe/giga-byte.com/FileList/Manual/motherboard_manual_ga_ep45_ds3(r)_de.pdf
Error:
arobat.exe 9.3.0.148 with modul ssgs1.dll version 03.0.0 at address 0x00012ea9
(ssgs1 belongs to Samsung printer ML1210)
With 9.2, one week ago, there was no problem.
If I start printing the copmplete file(a couple of pages) the printer starts printing and prints the whole file, but after a couple of seconds acrobat crashes.
Theb print will NOT be stopped, the file will be printed cpompletly with ALL pages.
If I try to print separate and single pages, the FIRST page can be printed without crash.
Any other page will crash acrobat immediatly.
I sepate this error page (take out 1 page) to get a separate pdf file will cause the same problem.
If I copy this page to Word and then save from there as pdf - no error.
Print "as picture" also no problem.
Export to pdf/A (whatever this is) will cause the same problem
Save as ...pdf - same problem
Save as optimized -same problem
Software: "Advanced pdf Repair" will not repair this
This problem was not be be seen with elder version 9.2 last week
This does not happen with ALL pdf files
System: XP SP3
Action taken:
Repair acrobat
Reinstall printer driver

I had to rebuild the thumbnails after the first try, and so on the second try, it cleared up the distortion. However, the photos then had the rotation and out of sequence issue. I certainly can try again. You previously mentioned that it make a few times.
As for the view, they are sorted by date. It is really strange since it is only the photos at the very beginining. These are photos where I had to manually enter the date when adding them to the libary. I wonder if that has anything to do with.
I really appreciate your time and advice. This is pretty unusual for me. I have been using macs since 2004 and never has a software upgrade thrown me for such a loop.
Thanks again.

Signing a pdf file causes crash

H,
I've been having some problems with Adobe Acrobat 9 Pro for Windows when signing a pdf file, on Vista, related to a module called Stackhash, and I have no idea what it is. Has anyone had problems like this?
Acrobat crashing and showing a Stackhash module error?
Problem signature:
Problem Event Name: BEX
Application Name: Acrobat.exe
Application Version: 9.0.0.332
Application Timestamp: 4850eb76
Fault Module Name: StackHash_14d4
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 003d26f0
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2070
Additional Information 1: 14d4
Additional Information 2: 2a7b5ef4c25ea58312be431075792351
Additional Information 3: 5bab
Additional Information 4: af86099b26530a26023283fbc0e690ec

Hi there,
I am having the same problems trying to sign in Acrobat 9 as well. My pc is running on Vista also. But I'm using and ePad with IntegriSign software. The program crashes and closes every time I drag and create a signature box. The software works fine in other programs such as Word but not Acrobat 9. I hope someone will be able to help me figure out how to fix it. Thanks!
Winnie

Combining multiple files causes crash

I am using acrobat pro 11.0.10 on Mac Yosemite latest version OS X. When I try to combine multiple pdf files with more than say 10 pages the program simply crashes when I try to save the binder that Acrobat creates - no warnings, no alerts. The pages I am trying to combine are actually from other pdf documents that are readable, usable etc. The creation of the binder doesn't appear to create any issues - it is only when I try to save it. I'm actually combining about 400 pages and started doing it in blocks of 100 pages or so, but am now down to blocks of 20 pages - so it is a but tedious doing only 20 pages at a time. Has anyone else had this problem?
thanks
John

Hi ,
I would like to know did you try the insert command instead of combine files command ?If not ,then try the following and compare the output and see if acrobat again crashes or not .
You could also try a repair of your Acrobat and see the results .
Let us know how it goes .
Regards
Sukrit Dhingra

Specific site files causes crash

We have a crash when opening html files from a specific site.
The cache was deleted
The files where refreshed from those on the web server
Other sites on the hard drive have no problem opening files
Vista 64 bit
I'm stumped..................
Problem signature:
Problem Event Name:    BEX
Application Name:    Dreamweaver.exe
Application Version:    10.0.0.4117
Application Timestamp:    48c874b4
Fault Module Name:    StackHash_fd00
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Offset:    1b5f0068
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.0.6001.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    fd00
Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
Additional Information 3:    fd00
Additional Information 4:    ea6f5fe8924aaa756324d57f87834160

Hi
Do you have the 8k bug described in this article - http://forums.adobe.com/thread/417116?
PZ

Searching Safari pdf File Caused Crash

After installing OS X 10.5, whenever I tried to search a page in Safari that was pdf format it would crash. I tried all kinds of things to defeat the problem, trying several posted here, but to no avail. Finally my son, who is a software engineer, came up with the best idea: get rid of Adobe Reader and all of its Plug-ins. Voilla! no more problems and Preview is much nicer to work with. So that is what I recommend.

Welcome to Apple Discussions
Apple does not respond to submitted crash reports. Rather, they are used for software development purposes. Best thing to do in this forum is to copy/paste a copy of the entire report to your reply in this thread.
If you see a relationship between the Adobe crashes and Safari opening a PDF file, then go to Adobe Acrobats preference file>Internet and designate Apple's "Preview" as your PDF reader. Then, go to the Finder and move to your desktop your Adobe Reader plug-in from your Internet Plug-ins folder either the main or user library). Restart Safari and try a PDF (it ought to now open within the browser). If Safari does not crash, then yes, the problem lies with Adobe. Something you can take up in one of Adobe's own forums.

I have files that freeze my programs whenever I try to open ANY file. Is there a way to find the exact files causing the crash?

I have files that are freezing my programs (adobe; after effect and photoshop, as well as maxon cinema 4d). Whenever I try to import ANY file from within the program it doen't even let me select the file I need before freezing. I have moved all files off my desktop and into my dropbox, and it now allows me to import files/search for files on the desktop but NOT dropbox, once I go to dropbox it freezes again. I am assuming there are files within dropbox now that are crashing my programs. The problem is I have a lot of files in there and would like to remove the corrupt ones so that I can use my programs without freezing. Is there a way to find the exact files causing the crash?
This has happened a couple of times and each time I have to move all my files off my desktop, so there must be a type of file doing this, I just don't know what files they are.
Mac Book Pro 15" running OSX 10.9
Processor 2.3 GHz Intel Core i7
Memory 16 GB 1600 MHz DDR3
Graphics Intel Iris Pro 1024 MB
ANY help would be greatly appreciated! It is making it really hard to get work done. THANKS!

This error sounds to me like you have/had BootCamp Windows installed and then removed, posible ?
If so (and even if not so), try restating your MBA while holding down the alt/option-key until you get to the Boot Selection Screen.
Choose to boot OSX.
Once in OSX go to System Preferences then Startup Volume and set your OSX to be the default.
Hope it helps
Stefan

Preview/QuickView of HP Scan Pro PDF Files Causes System Crash in 10.5.5

Ever since upgrading to 10.5.5 on my iMac Core 2 Duo 2.4GHz, I have been having problems with PDF files created by scanning documents using HP Scan Pro. Prior to 10.5.5, the PDFs from HP Scan Pro worked fine and behaved like any other PDF. Under 10.5.5, however, opening one in Preview or trying to view it in the Finder using QuickView causes the whole system to hang. Processor usage jumps to >100% and everything on the system becomes unresponsive. Every app causes a spinning beach ball, the Dock will not display, menus will not pull down, and I can't even call up the Force Quit dialog via the keyboard. There is nothing to be done but force-restart the system by holding down the power button.
Looking in the system.log, it seems that ATSServer is the process that is causing this problem. A dump of the relevent log entries is at the end of the message. The "Non-aligned pointer" and "Incorrect checksum" errors just continue forever until the point when I force a reboot.
Is anyone else experiencing this? Does anyone have knowledge of what changed in ATSServer or PDF handling in 10.5.5 that could be causing this? What is unique about the PDF files created by HP Scan Pro?
Thanks,
Drew
Sep 26 17:38:35 Work-iMac /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Support/ATSServer[172]: FOExceptionMainHandler caught a fatal exception at 0x000f1f02
Sep 26 17:38:35 Work-iMac /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Support/ATSServer[172]: FOExceptionMainHandler caught a fatal exception at 0x000f1502
Sep 26 17:38:36 Work-iMac /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Support/ATSServer[172]: FOExceptionMainHandler caught a fatal exception at 0x000f1f44
Sep 26 17:38:36 Work-iMac /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Support/ATSServer[172]: FOExceptionMainHandler caught a fatal exception at 0x000f1502
Sep 26 17:38:36 Work-iMac ATSServer[172]: ATSServer(172,0xb0081000) malloc: * error for object 0x305f30: Non-aligned pointer being freed (2)\n* set a breakpoint in mallocerrorbreak to debug
Sep 26 17:38:36 Work-iMac /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Support/ATSServer[172]: FOExceptionMainHandler caught a fatal exception at 0x000f1693
Sep 26 17:38:36 Work-iMac ATSServer[172]: ATSServer(172,0xa023bfa0) malloc: * error for object 0x35b020: incorrect checksum for freed object - object was probably modified after being freed.\n* set a breakpoint in mallocerrorbreak to debug
Sep 26 17:38:36 Work-iMac /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Support/ATSServer[172]: FOExceptionMainHandler caught a fatal exception at 0x913cce78
Sep 26 17:38:36 Work-iMac ATSServer[172]: ATSServer(172,0xa023bfa0) malloc: * error for object 0x356da0: incorrect checksum for freed object - object was probably modified after being freed.\n* set a breakpoint in mallocerrorbreak to debug
Sep 26 17:38:36 Work-iMac ATSServer[172]: ATSServer(172,0xa023bfa0) malloc: * error for object 0xd2c0c0: incorrect checksum for freed object - object was probably modified after being freed.\n* set a breakpoint in mallocerrorbreak to debug
Sep 26 17:38:36: --- last message repeated 5 times ---
Sep 26 17:38:36 Work-iMac ATSServer[172]: ATSServer(172,0xa023bfa0) malloc: * error for object 0x351fd0: incorrect checksum for freed object - object was probably modified after being freed.\n* set a breakpoint in mallocerrorbreak to debug
Sep 26 17:38:36 Work-iMac ATSServer[172]: ATSServer(172,0xa023bfa0) malloc: * error for object 0x350850: incorrect checksum for freed object - object was probably modified after being freed.\n* set a breakpoint in mallocerrorbreak to debug
Sep 26 17:38:36 Work-iMac ATSServer[172]: ATSServer(172,0xa023bfa0) malloc: * error for object 0x34ec60: incorrect checksum for freed object - object was probably modified after being freed.\n* set a breakpoint in mallocerrorbreak to debug
Sep 26 17:38:36 Work-iMac ATSServer[172]: ATSServer(172,0xa023bfa0) malloc: * error for object 0xd2c0c0: incorrect checksum for freed object - object was probably modified after being freed.\n* set a breakpoint in mallocerrorbreak to debug
Sep 26 17:38:36: --- last message repeated 3 times ---
Sep 26 17:38:36 Work-iMac ATSServer[172]: ATSServer(172,0xa023bfa0) malloc: * error for object 0x32c5e0: incorrect checksum for freed object - object was probably modified after being freed.\n* set a breakpoint in mallocerrorbreak to debug
Sep 26 17:38:36 Work-iMac ATSServer[172]: ATSServer(172,0xa023bfa0) malloc: * error for object 0x347d10: incorrect checksum for freed object - object was probably modified after being freed.\n* set a breakpoint in mallocerrorbreak to debug
Sep 26 17:38:36 Work-iMac ATSServer[172]: ATSServer(172,0xa023bfa0) malloc: * error for object 0xd2c0c0: incorrect checksum for freed object - object was probably modified after being freed.\n* set a breakpoint in mallocerrorbreak to debug
Sep 26 17:38:36 Work-iMac ATSServer[172]: ATSServer(172,0xa023bfa0) malloc: * error for object 0xd2c0c0: Non-aligned pointer being freed (2)\n* set a breakpoint in mallocerrorbreak to debug
Sep 26 17:38:36 Work-iMac ATSServer[172]: ATSServer(172,0xa023bfa0) malloc: * error for object 0xd2c140: Non-aligned pointer being freed (2)\n* set a breakpoint in mallocerrorbreak to debug
Sep 26 17:38:36 Work-iMac ATSServer[172]: ATSServer(172,0xa023bfa0) malloc: * error for object 0xd2c1c0: Non-aligned pointer being freed (2)\n* set a breakpoint in mallocerrorbreak to debug
Sep 26 17:38:36 Work-iMac ATSServer[172]: ATSServer(172,0xa023bfa0) malloc: * error for object 0xd2c240: Non-aligned pointer being freed (2)\n* set a breakpoint in mallocerrorbreak to debug
Sep 26 17:38:36 Work-iMac ATSServer[172]: ATSServer(172,0xa023bfa0) malloc: * error for object 0xd2c2c0: Non-aligned pointer being freed (2)\n* set a breakpoint in mallocerrorbreak to debug
Sep 26 17:38:36 Work-iMac ATSServer[172]: ATSServer(172,0xa023bfa0) malloc: * error for object 0xd2c3c0: Non-aligned pointer being freed (2)\n* set a breakpoint in mallocerrorbreak to debug
Sep 26 17:38:36 Work-iMac ATSServer[172]: ATSServer(172,0xa023bfa0) malloc: * error for object 0xd2c540: pointer being reallocated was not allocated\n* set a breakpoint in mallocerrorbreak to debug
Sep 26 17:38:36 Work-iMac ATSServer[172]: ATSServer(172,0xa023bfa0) malloc: * error for object 0xd2c540: Non-aligned pointer being freed (2)\n* set a breakpoint in mallocerrorbreak to debug

Thanks to everyone who has contributed to this thread that I started. I am glad to know it's not just me having these problems.
I have run through all the usual suggestions related to ATSServer problems and problematic fonts: I've cleared caches, checked all the fonts for broken ones, haven't installed any new ones since this problem began, etc., etc.
I've been able to make a few more observations about the problem in my case:
1. I don't get any crashes while using the HP Scanjet software. I can successfully create a PDF file.
2. The problem for me only exists on PDF files that I have had HP Scanjet do OCR on and save the text with the image in the PDF. If I scan to create an image-only PDF, it does not cause a problem.
3. I have now noticed that the problem comes not only when trying to open problem PDFs using Preview or QuickLook, but it also happens when mdsworker, the Spotlight indexer, tries to access the file for indexing. The computer then hangs. I have now had to turn off Spotlight until I can eliminate all the problem PDFs. (The problem only happens with PDFs created since the upgrade to 10.5.5. Older PDFs created with HP Scanjet that were in the Spotlight index earlier do not cause problems.)
4. These problem PDFs will open correctly in Adobe Acrobat or Acrobat Reader if Spotlight is off, but if Spotlight is on opening the file causes it to be indexed and the system hangs.
In Googling for solutions, I've found that people have sometimes been having problems with interaction between ATSServer and mdsworker since as far back as 10.2.x:
http://forums.appleinsider.com/archive/index.php/t-58103.html
http://www.macheist.com/forums/viewtopic.php?id=7406
http://blog.thebleacher.com/2008/01/02/the-runaway-atsserver-process/
http://installingcats.com/2008/05/06/mac-high-cpu-after-copying-pdf-books-atsser ver-mdworker/

Opening or saving files cause Illustrator 5.1 to crash, Feb 2011 MBP, Lion

I have the Creative Suite 5.5. Illustrator starts, but trying to open (.ai or .pdf) or save a file causes it to crash
I have deleted the preferences folder
used uninstaller to uninstall complete Creative Suite package. Used Adobe Creative Suite Cleaner Tool.app afterwards.   Reinstalled.   Still it crashes.
Photoshop, InDesign, Acrobat Pro all seem fine.
Here is the start of the crash report, I can give more if it would help. Any help would be appreciated!
Process:         Adobe Illustrator [17332]
Path:            /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:      com.adobe.illustrator
Version:         39 (15.1.0)
Code Type:       X86 (Native)
Parent Process: launchd [122]
Date/Time:       2012-06-14 16:05:18.973 -0600
OS Version:      Mac OS X 10.7.4 (11E53)
Report Version: 9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000002
VM Regions Near 0x2:
--> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    __TEXT                 0000000000001000-00000000010de000 [ 16.9M] r-x/rwx SM=COW /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Application Specific Information:
objc[17332]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   ???                                     0x00000002 0 + 2

Larry,
I did the unintall of just Illustrator and removed Preferences, however following directions the Cleaner Tool would not just clean for Illustrator. the XLM file it produced did not list Illustrator separately, nor any Suite compenent, just Creative Suite (XLM listed below). So I just uninstalled the whole suite, rebooted, then went back to the Cleaner Tool.   I tried to used the terminal command
sudo /PDHilman's Path to Adobe Creative Suite Cleaner Tool.app/Contents/MacOS/Adobe Creative Suite Cleaner Tool ‐‐removeAll=CS5
But that gave an error message silent mode only worked for CS5.5 or below and went back to the GUI (odd). I then used the Cleaner Tool GUI and removed all CS5 - CS5.5.   The log file is also below.
I went into my library and there were still many CS5 - CS5.5 items under Application Support and Preferences! For example com.adobe.illustrator.plist.lockfile
I then reinstralled the whole suite.
STILL ILLUSTRATOR CRASHES WHEN TRYING TO OPEN A FILE.
I note, I think the last thing I did before this started was followed some directions to copy Mathematica fonts into my user library so I wasn't missing some math symbols when editing PDFs created with Mathematica. But that was successful and I was able to open/edit/save them just fine.
--------XLM file----------
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<Products>
    <Properties>
        <Property name="eulaAccepted">1</Property>
    </Properties>
    <CreativeCloud>
        
    </CreativeCloud>
    <CS6></CS6>
    <CS5>
        
    </CS5>
    <CS4></CS4>
    <CS3></CS3>
</Products>
--------Log file from Cleaner-------------------
2012-06-26 23:17:54.313 Adobe Creative Suite Cleaner Tool[378:707] ***************Starting New Session*****************
2012-06-26 23:17:54.314 Adobe Creative Suite Cleaner Tool[378:707] Cleaner tool Version: 6.0.0.27
2012-06-26 23:17:54.315 Adobe Creative Suite Cleaner Tool[378:707] ERROR: This version of cleaner tool supports silent mode only for CS3, CS4 or CS5-CS5.5 products. Falling back to UI mode.
2012-06-26 23:17:54.316 Adobe Creative Suite Cleaner Tool[378:707] Mode=UI mode
2012-06-26 23:17:54.386 Adobe Creative Suite Cleaner Tool[378:707] ========================================
2012-06-26 23:18:33.691 Adobe Creative Suite Cleaner Tool[378:707] Product=CS5-CS5.5-CS6
2012-06-26 23:18:33.701 Adobe Creative Suite Cleaner Tool[378:707] Backup PDB created at /Library/Application Support/Adobe/backup20120626T231833/pdb.db
2012-06-26 23:18:33.867 Adobe Creative Suite Cleaner Tool[378:707] Backup Media DB created at /Library/Application Support/Adobe/backup20120626T231833/Media_db.db
2012-06-26 23:18:33.869 Adobe Creative Suite Cleaner Tool[378:707] Removing installer related files for 'CSInstaller' 'CS5_CS6_EXCLUDING_AAM'
2012-06-26 23:18:33.896 Adobe Creative Suite Cleaner Tool[378:707] Removing product content of : CSInstaller (CS5_CS6_EXCLUDING_AAM) ...
2012-06-26 23:18:33.898 Adobe Creative Suite Cleaner Tool[378:707] /Users/phillman5/Library/Application Support/Adobe/OOBE, no such file or directory.
2012-06-26 23:18:33.898 Adobe Creative Suite Cleaner Tool[378:707] /Users/phillman5/Applications/Adobe/OOBE, no such file or directory.
2012-06-26 23:18:33.899 Adobe Creative Suite Cleaner Tool[378:707] Successfully removed : /Library/Application Support/Adobe/SLStore_v1
2012-06-26 23:18:33.899 Adobe Creative Suite Cleaner Tool[378:707] Successfully removed : /Library/Application Support/Adobe/caps/pdb.db
2012-06-26 23:18:33.900 Adobe Creative Suite Cleaner Tool[378:707] Successfully removed : /Library/Application Support/Adobe/caps/Media_db.db
2012-06-26 23:18:33.900 Adobe Creative Suite Cleaner Tool[378:707] /Library/Application Support/Adobe/caps/pdb.db_preserved, no such file or directory.
2012-06-26 23:18:33.900 Adobe Creative Suite Cleaner Tool[378:707] /Library/Application Support/Adobe/caps/Media_db.db_preserved, no such file or directory.
2012-06-26 23:18:33.902 Adobe Creative Suite Cleaner Tool[378:707] csi inventory count = 0
2012-06-26 23:18:33.902 Adobe Creative Suite Cleaner Tool[378:707] noncsi inventory count = 0
2012-06-26 23:18:33.902 Adobe Creative Suite Cleaner Tool[378:707] aam files count = 1
2012-06-26 23:18:33.902 Adobe Creative Suite Cleaner Tool[378:707] Removed updater inventory for csi products
2012-06-26 23:18:54.540 Adobe Creative Suite Cleaner Tool[378:707] Product=CS5-CS5.5
2012-06-26 23:18:59.015 Adobe Creative Suite Cleaner Tool[378:707] ***************End Session*****************

Vexing 10.5.6 file system bugs causing crashes; wose with Server OS 10.5.x

We continue to experience occasional MacOS 10.5.6 data volume instabilities. Just today, the system reported that it could not repair a purely archival data volume at a time when I was not accessing the volume and had not asked the OS to 'repair' it.
Then when manually running a repair on that same data volume in Disk Utility, storage services caused a kernel panic crash.
This problem was more prevalent when I tried the server version of Mac OS 10.5.6, where the OS caused disk volume corruption on the dedicated TimeMachine backup drive, and then started to crash frequently in the face of that self-induced corruption.
There was no disk volume corruption and no crashes before 10.5.6.
I would like to know why there should never be a file system condition on data volumes that would induce the entire OS to crash. I would completely understand a forced dismount of the corrupted volumes perhaps, or continuing in a read-only mode until the impacted volume could be repaird, BUT NOT AN OS CRASH. Even attempting to use the repair function on the unmounted volume would cause a crash.
The reason I know this is a file system bug and not the hardware is that the same system can endlessly zero out the data on the same drives, copy large test files to & from the drives, etc. The only situation where these file system crashes happen is with high file counts as one would encounter on a backup drive or on a data archive drive.

This evening OS 10.5.6 reported that Time Machine could not write to its target backup volume on one of the new 1.5TB drives...the nightmare cycle of
1. OS 10.5.6 causes volume corruption
2. OS 10.5.6 unable to repair volume corruption, crashing instead
3. OS 10.5.6 crashes over and over as it tries to auto-mount the volume
4. hard drive has to be physically ejected and wiped using a WINDOWS system so that it can be used again!
This is a sickening tale of disk corruption woe that started with the OS 10.5.6 update.
As fast as I opened an AppleCare support case on this issue, they were closing it behind my back without resolving the issue.
The kernel panics related to the volume mount problem are simply outragrous:
"jnl: mod block start: buffsize 512 not a multiple of block size 4096\n"
KERNEL PANICS SHOULD NEVER HAPPEN DUE TO A VOLUME MOUNT ERROR---EVER.
And yet I see in the support database that this is a recurring theme that has been seen in other OS storage situations, including Xserve storage where the bug would cause much more business damage.
I want this fixed NOW.

Damaged file causes InDesign to crash and I can not open it now?

I was working on a document and tried to use the eye dropper tool to select a color for a box I was going to use.
I accidentally clicked on a placed vector image box and the document closed and InDesign quit.
After doing some searching online, it was recommended to find the recovery file and delete it from my system, however, I can't find exactly where it is.
I wound up deleting several items from the cashe file, but that didn't work.
I did an "uninstall" of InDesign and then installed a new version. That did not work either.
Where I am now...I can open InDesign and create a new document, but every time I try to open either the damaged file or the previous year file (which should not be damaged), InDesign crashes.
i.e. - The file that crashed was the 2015 version of my document. I went to archived versions of that particular document (2014 and also 2013 versions) and they all crashed.
(The files were all named different, based on the year created).
Help!

Emptying the recovery folder makes sense to me....as far as the plugins, font manager, I'm not sure if that would be the problem.
Of course, at this point, I'm striking out. I don't know how or what to do about plugins...do you have specific directions?
Because of the deadline, I'm having to start over on my project. I think instead of building the pages in InDesign, I'll build in Photoshop and place the Photoshop files into InDesign.
I can't remember ever having this problem and I've used InDesign for many years. I am on the monthly plan and have the latest versions of everything.

Photoshop CS4 and graphic cards. Can cause crashing?

Since upgrading to CS4 I seem to have increased crashing.
Here are my system specs.
Mac 2 x 2.66 GHz Dual-Core Intel Xeon
9 GB of Ram
250 GB internal dedicated scratch disc
NVDIA GeForce 7300 GT with 256 VRAM
After having endless techs look at my machine and upgrading everything. I am beginning to suspect the graphics card.
With OpenGL can a underperforming video card cause crashing in photoshop especially with massive file sizes ( multilayered CMYK poster sized files the can exceed 7 GB)?

Did you install the 11.0.1 update?
Is your OS up to date with patches?
Have you tried disabling OpenGL in preferences to avoid using the GPU/Graphics card?

Image Processor Jpg Files Cause LR to Stop Working

Photoshop CS3 and Lightroom 1.4.1
Vista Ultimate 64 / 8 Gig Ram / Lots of Hard Drive space on Scratch Drive
nVidia 8800 GTS w/640 MB Ram
Image files processed in Photoshop
Exported via: File > Scripts > Image Processor (IP)
IP settings are default except the jpg output is set to 12/max
From the same PSD file, no modifications in PS
One file will cause LR to crash ("A problem caused the program to stop working correctly) the next does not.
Both jpg files open and display without a problem in...
- Photoshop
- Adobe Camera Raw
- Microsoft Office Picture Viewer
- Apple Quicktime Picture Viewer
- Windows Explorer (thumbnails)
I have saved two otherwise identical files, one crashes LR every time, the other opens in LR fine, every time.
This has been occurring in about 3 out of every 100 files saved via IP.
The next time LR is opened it crashes again if the 'bad' file is not renamed or deleted due to the automatic file updating process.
Trying to import 100 files requires importing them one at a time when this happens because there is nothing to indicate which file cause LR to break during the batch import.
If Adobe Tech Support would like the two 'identical' files they can email me and I'll send them along.

*push*

File causes crash

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