File Complaints at FTC for forfeited Skype Credits...

I lost my Skype acount. I have skype credits in them (I have proof to show that I purchase the credits). I am filing a complaint at FTC (https://www.ftccomplaintassistant.gov/) to see if I can get the money back. For those who have similar problem, may be you can do the same.

Similar Messages

Can't get additional skype credits

"You’ve reached your monthly credit limit for this option. Limits are in place to avoid fraudulent activity and keep your account secure. Get in touch if you need help."
This is the message I get when I try to order/pay for addional skype credits. How do I get more credits? Who do get in touch with to get more skype credits?

Wire a suitable format string to "write to spreadsheet file" to show more decimal digits.
Note that the orange wire always contains the full 64bit of information. The formatted decimal display is just cosmetic.
LabVIEW Champion . Do more with less code and in less time .

How to pay for skype credits without a credit card...

Hi, i don't know if this is the rigt place to post this question but here it is:
I want to buy skype credits but i don't have a credit card and i live in india so there is no gift card retailer near me. Is there any other way that i can pay for the credits?

Hi,
To learn more about purchasing Skype Credit by visiting:
https://support.skype.com/faq/FA570/
Additionally, to know more about our ways to pay:
https://support.skype.com/faq/FA12323
Hope this helps.
Jestoni
Did this answer your question or resolve your issue?
Mark it as a solution and click on Kudos button.

Using Skype Credits to pay for subscription

I have been tryingh to renow my subscription since 12/1/2011. First it would not let me renew it at the 3 month discount. So I added Skype credits ($10) and tryed to pay it that way. Did not work that way. Now I got a e-mail saying my subscription is about to expire so I renewed it, did not had the option anymore to pay with Skype credits. Toke the payment out of my Credit Card.
I never had this payment problem since I been with skype. It must be a Microsof thing??
I need to know how to get a refund on my Skype Credits

Hi,
Your order log shows that there are quite a few orders that were not finished. I assume you didn't finish orders since discount was not offered. Since you have already made the payment it's bit difficult to investigate afterwards. Next time you are not getting a discount or payment method is not offered please file a support request: [invalid URL]
About the credit refund, customer service can help with this: [invalid URL]
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

How do I pay for skype credits with my American Ex...

How do I pay for skype credits with my American Express prepaid card?

Hi,
To buy Skype Credit, please visit:
http://www.skype.com/intl/en/prices/skype-credit
Additionally, you may check the payment methods available in your location, click this link:
www.skype.com/go/ways-to-pay
Hope this helps.
Julian

Blocked Account- Registering Complaint to FTC

Dear Friends,
I noticed so many threads within the community regarding account being blocked or suspended by Skype without any reason and not refunding the amount paid for subscription. I too faced the same problem within 3 days of starting paid subscription with Skype. Upon contacting customer support via email, was informed that I violated Terms of Use, would not let me know my violation either, and did not entertain my request for refund.
It is a fraudulent business practice by Skype, especially accusing sincere customers of violations without any evidence is extremely offensive. After getting no assistance from Skype on this issue, I called up my credit card company and they assured me to refund the money paid to Skype. I also reported this issue to Federal Trade Commission at https://www.ftccomplaintassistant.gov/#crnt&panel1-1
I am sure if we all register a complaint about such practices of Skype to FTC or consumer complaint reporting agency in your country, a proper action will be taken against Skype and also prevent other customers from such fraud.
Thanks for joining me in raising awareness about this issue.

I will also make a FTC complaint and reach out to Skype/Microsoft executives on LinkedIn.
My account was recently blocked after making a UK phone call from the USA, as I've always done. I've had Skype for over a decade and have been paying Skype World Unlimited for years.
I cancelled my Skype World account today, and am actively asking for my Skype Credit to be funded in full -- over $20 worth.
After a merry-go-round of forms, this is the email I received was simply a copy and paste:
Shame on you Skype, and everyone that works here.
On Sep 4, 2014, at 4:48, "Skype Customer Support" <[email protected]m> wrote:
Hello,
Thank you for contacting Skype Customer Service!
I understand that you need your Skype account and missed a conference call because your account is restricted. However, as much as I want to help you, I cannot unblock your account due to restricted activities within it. Skype take's every user's account security seriously and we will automatically suspend your account whenever we detect certain activities that it identifies suspicious.
If you have further questions do not hesitate to contact us again.
Thank you for choosing Skype!
Best regards,
Krystyne B.
Skype Customer Service
Visit Skype for more updates, news and tips.
Dear Krystyne,
I will be forwarding this email to Skype's management team in a carpet email and registering a complaint to the FTC.
Please list exactly what suspicious activities I have done with the account besides call phone numbers that I daily call.
Please refund me the total amount in my Skype balance and discontinue the monthly subscriptions that I am paying for.
This is a recurring issue for your users who complain about this in your forums.
You have given me nothing substantial besides a cut and paste response for the customer service merry-go-round.
Sincerely,
Sent from my iPhone

Where are my skype credits I got with Office 365 S...

Where are my skype credits I got with Office 365 Small Business Premium?
Where are my monthly 60 minutes???
Can not see them in my account.

1: Probably in Library/Audio/Apple Loops
though it depends on your install-this for current installs
For now just keep the GB and Logic libraries as they are-there are several precautions-like files which don't appear to be audio files and ownerships privelidges. You can remove or delete later as needed but where they are is fine, if you want the instrument or to grab the samples of an instrument use Project manager to save copies of the samples/inst. Another goo dreason is that these Libraries update with installers.
YOUR EXS instruments belong in the user account.
/Users/YouracctName/Library/Application Support/Logic/Sampler Instruments/
The samples for these insts should reside either on a second drive or in your account
No Refill to EXS but you may want to try AutoSampler by redmatica, AFAIK refills are kinda locked and proprietary
Audio Finder will allow that for one shots, Keymap, also by redmatica is a mapper, not free, soon to be released. You could check into other formats as well but the fastest way for me is the EXS inst editor-I have not found a faster way overall but some things cam be extremely tedious and limiting-but it is not like I've paid $500 for it eithier.
Cheers

Unable to buy skype credits

For almost a year I'm trying to buy skype credits. But there are some problems, because I started using skype when I was in China. Now I have to buy credits reading Chinese symbols, luckily they added a translate button to Englisch so I thought my problem was solved. WRONG because I have a European bank account I still can't purchase skype credits!!!!
I should open a new account, but that is also not possible because skype knows my email address and tells me, very friendly that I already have an account. So I'm stuck, I worked around this service for a long time, but now a have to use it again.
So somebody please help me to buy credits and ore change my account to an European one!
Below you can find my communication so far with skype customer service
To SKYPE
Dear Alexarai,
So I have contacted the Chinese centre and as you can see, I don't think they can help me. At least, I can't read it, you?
Why is it so hard to make it posible for me to buy skype credits
Hanneke
---------- Forwarded message ----------
From: Skype客服中心 <[e-mail removed for privacy and security]>
Date: Wed, Oct 15, 2014 at 4:05 AM
Subject: 答复: 答复: SRX1229153714ID - credits and Chinese symbols
亲爱的用户朋友，您好：
  欢迎来到Skype客服中心，很荣幸为您服务。
关于您所询问的问题，很抱歉，我们是中国大陆地区的客服中心，只支持中文服务，由于您的账户归属是系统检测完成，我们不能改变您的账户归属，请您点击此处重新在国际官网注册账号。
感谢您对Skype的支持与厚爱！希望您能够一如既往的支持我们。
【温馨提示】Skype最新活动推荐：本期活动“Skype国庆全家乐”！活动期间充值100%返现金好礼！单笔充值20元（含）以上100%获得点卡0.2美元点卡一张！点击此处查看活动详情。
发件人: Hanneke
发送时间: 2014年10月14日 23:18
收件人: Skype客服中心
主题: Re: 答复: SRX1229153714ID - credits and Chinese symbols
Dear skype,
I was so happy to hear from you in Chinese! Thank you for that! This is my problem with your service, please please please transfer my account to an European one!!
Thank you so much, and for communication smoothness please answer in English
Hanneke
On Tue, Oct 14, 2014 at 12:33 PM, Skype客服中心 <[e-mail removed for privacy and security]> wrote:
亲爱的用户：
       您好！欢迎来到Skype客服中心，很荣幸为您服务。
       关于您所询问的问题，十分抱歉，我们确实无法修改您的账号归属地。如果您急需充值，您可以请朋友使用人民币代为付款，或者在国际官网重新注册一个账号尝试充值。请您点击此处重新在国际官网注册账号。
    感谢您对Skype的支持与厚爱！希望您能够一如既往的支持我们。
【温馨提示】Skype最新活动推荐：本期活动“Skype国庆全家乐”！活动期间充值100%返现金好礼！单笔充值20元（含）以上100%获得点卡0.2美元点卡一张！点击此处查看活动详情。
发件人: Hanneke
发送时间: 2014年10月14日 17:40
收件人: [e-mail removed for privacy and security]
主题: Fwd: SRX1229153714ID - credits and Chinese symbols
Dear Tom.
in this mail you wil find a lot of frustration but hopefully you can help me to move my chinese acount to a dutch one! This becouse now I can read in Englisch but I can only buy whit RMB and Chinese banks.... not really working from Europ
---------- Forwarded message ----------
From: Skype Customer Support <[e-mail removed for privacy and security]>
Date: Tue, Jan 14, 2014 at 9:32 AM
Subject: SRX1229153714ID - credits and Chinese symbols
To:
Hello Hanneke,
Thank you for your response.
We understand that the resolution that we have provided did not resolve your concern and we feel how frustrating it is for you to be directed in a Chinese website when you try to purchase a Skype credit. Upon further research on your account our system recognized that your account was created in China. That is the main reason why you are being directed to a Chinese website. In order for you to make a purchase we strongly suggest that you coordinate with our Skype partner in China which is TOM so that they can assist you with your concern.
You may click on this link http://www.skype.com (which will redirect to http://skype.gmw.cn ) or this link http://support.skype.com (which will redirect http://skype.gmw.cn/help/support.html )
Best regards,
Alexarei M.
Skype Customer Service
Visit www.skype.com for the latest news, updates and tips.
---------- Forwa
rded message ----------
From: Hanneke
Date: Mon, Jan 13, 2014 at 2:58 PM
Subject: Re: SRX1229153714ID - credits and Chinese symbols
To: Skype Customer Support <[e-mail removed for privacy and security]>
Dear Alexarei,
I'm sorry, but this doesn't solve my problem. I know how to buy skype credit (at least the theory) but in practice it doesn't work. I will showed by adding some print-screens.
2.result
So please do not answer me again whit a link to your nice theory about how to purchase credits but really help me get ride of this Chinese page.
hope you can help me
Hanneke

Hi, H19, and welcome to the Community,
While I appreciate the inconvenience, the easiest thing to do would be to create a new Skype account and use or create a different or new e-mail address. Your first account is affiliated with Skype's partner in the PRC.
Kind regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How to cancel automatic renewal of skype credits

Hello,
It seems that I have wrongly selected the automatic renewal of skype credits.Every time that my minutes are over, skype just automatically debit my credit card.
I want to cancel this option and been able to buy credits only when I need to.
I would appreciate if you could explain me the steps to follow.
Thank you for your help.
Solved!
Go to Solution.

earlstewart wrote:
Please advise me how I can stop the recurring charge to my credit card
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Where to buy skype credits in south korea

I live in Ulsan, South Korea and I am lokking for where to buy Skype Credits in South Korea.

You can Buy Skype credit here.

Too many payments taken for my Skype Credit

Hi I would like to know where I can report about 4 payments taken in one day eg May 23rd, 2013 for my Skype Credit account. Instead of only one payment of $40AUD being taken, there were four payments credited to my Credit Card. This should not have happened, and I usually only make one payment at a time? Can you please point me in the correct direction to report this? I would want 3 of the payments put back in the Credit card. Thanks in advance, regards Cheryl

for clarifications regarding those charges, you may need to contact customer service. Just click the link below for instructions on how to contact the support them. You can also request for a refund if preferred/applicable; http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Just signed up for a Skype Number (NZ) and it ring...

I just paid for an New Zealand Skype number, and when I try to test the number it makes one ringing noise then says user busy.
I am calling it from my mobile phone, and have skype open on my desktop.
Why wont it ring. It says the number is 'Active'.

Hi kathrynb32616732,
You are likely not doing anything wrong. The quality of the conversion depends on the quality of the original PDF file. Please see Will Adobe ExportPDF convert both text and form... | Adobe Community.
Do you know what created that PDF? If it wasn't an Adobe app, the PDF may not be written to spec, and that could account for the conversion issues. You can tell what created the PDF by choosing File > Properties and looking for the PDF Producer on the Description tab.
Sometimes, you can have better luck by turning off OCR as described in this document: How to disable Optical Character Recognition (O... | Adobe Community (but you'll want to keep OCR enabled if your PDF was created from a scanned document).
Best,
Sara

Is it possible to get free $0.30 skype credits?

I have purchased Unlimited US & Canada for $2.99 but in order to set up caller id, I need enough skype credits for two text messages. I dont think it's fair to force people to buy $14.00 worth of skype credits just so that we can get two text messages (about $0.30) to set up caller id.

http://community.skype.com/t5/Payments-and-Billing/Skype-credit-for-Caller-ID/m-p/24556#M215

Connection fee for free Skype Credit

Hi,
I recently got free Skype Credits to call landlines or mobile for up to 75 minutes. However, I would like to check if the connection fees will be deducted from this credit, since the website states that 'Calls made as part of any of our subscriptions are exempt from connection fees.'
Thanks for your assistance
Solved!
Go to Solution.

MarkChen wrote:
Hi Andre,
So will it be deducted from the credit, or as a separate charge? Thanks for the info!
From Skype Credit. When making calls with Skype Credit you have 2 charges:
1) Rate per minute: http://www.skype.com/intl/en-us/prices/payg-rates/
2) Connection fee per call: http://www.skype.com/go/connectionfee
This is why I would recommend a subscription if you are making lot of calls. With subscriptions you only make 1 payment monthly, every 3 months or yearly and you don't need to worry about connection fee.
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

How long do skype credits last?

I had skype credits that i did not use for a little over 1 year and they have now disappeared. how long do they last? Is there anyway to get a refund or get the credits back?

Hi,
According to == Skype Terms of Use ==
"9.2 Inactive Skype Credit.
If you do not use your Skype Credit for a period of 180 days, (including Skype Credit that has been allocated to you by a Skype Manager administrator) Skype will place your Skype Credit on inactive status.
You can reactivate the Skype Credit by following the reactivation link in My Account at https://secure.skype.com/account/credit-reactivate.
Reactivated Skype Credit is not refundable."
Hth
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

File Complaints at FTC for forfeited Skype Credits...

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