File extension naming control. Hotsync vs palm Desktop (db or mdb that is the question :-))
I have been using a m125 for years now its time to upgrade. I am going to a treo 750.
I downloaded the current palm desktops(6.2.2) and hotsyncs (7.0.2) When i sy\nc with hotsync, it wants to make files with a "db" extension. When i edit files with the desktop it wants to use files with an "mdb" extension. I have to manualy rename the files back and forth in order to achieve sync.
question: is there a way to control which extension is used?. ive searched the registry with no joy.
Post relates to: Treo 750 (AT&T)
Dorset: once again, I am grateful for your effort to explain and provide explanation. And, again, I was not asking for that kind of help, because I wanted to find a major source of documentation and troubleshooting, not trouble somebody to write a single possibly-relevant set of tailored suggestions. Not to be ungrateful--but I must conclude that the only source of comprehensive information would be to dig into the source code. Not likely to occur!
good news, the problem is Possibly Solved:
Yesterday I reverse-engineered the save-to location by making a single new entry in the blank recordless address book, saving that, exiting, and doing a global DOS search of the hard disk for a file of any name with that date and time.
Turns out Palm Desktop saved it to a new user name directory it created itself (where I hadn't been looking because I assumed it would be under MY user name) AND gave that saved file the name Unfiled.mdb, whereas I was looking for address.* on the first bunch of tries. Double whammy: different folder, unpredictable file name.
So I deleted the bogus user name, imported an early-july backup copy of the address book (address.bak), and saved THAT out of desktop. NOW it appears as a 3-Mb address.mdb file under the proper user name. And it's looking hopeful: if I exit desktop, then re-run the program, the 2000-entry address book comes up without further ado. Later I will screw up my courage and try to sync with my Tunsten.
Over the long term, I will be easing out of the Windows and Palm universe--I have too many other things to do than [for brevity and compaint reduction, this essay condensed by author to "that-sort-of-thing."]
Post relates to: Palm m105
Similar Messages
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Hello...
I am new to the Palm (~1mo.) but I was using hotsync with my old laptop which had Windows XP and was not experiencing any real problems. That computer is going bye-bye, I bought an HP with the Vista OS and I followed the directions on downloading the Download Palm Desktop by ACCESS 6.2 from the website but now I can not get my device to sync-- The Desktop computer asks for the appropriate drivers. I tried searching online, on the disk that came with the smartphone and even reinstalling a couple times and everything is dead in the water...
Anyone able to help me out on this?
Is there an additional patch of some sort to download?
Post relates to: Palm m515Just in case it is not clear... that post was made after I bought the bluetooth adapter and tried following the advice provided in the Vista 64 Hotsync solution found! post. Again-- my statement of not working is for the following reasons:
1) my PC tells me that the sychronization completed with errors.
2) when I look at the log that the Backup sychronization aborted.
3) It almost invariably tells me that it Failed to backup 1 file(s) and that file is "NetworkProfiles2" through a "Protocol Error: Unknown error. (6410)"
4) many of my contacts (over half) duplicate during this synchronization.
5) many of my appointments (over half) duplicate during this synchronization.
The information about creating a virtual serial port on my PC comes from my actual palm itself. The palm info is in the HotSynch verbage and it tells me to contact my computer manufacturer. In doing so however they have no idea how to do this and Palm does not either. I am still working with HP on trying to resolve that part of it but I am thinking from the hours of research that Palm wants me to create another COM port but again the help I am finding on this is beyond my pay grade so to speak... you can check out the following link and try to help me if you like:
http://msdn.microsoft.com/en-us/library/ms885792.aspx
So... any ideas my friend? It appears that some Vista 64-bit users are having success with a bluetooth synch but I have tried emailing those that claim to have been able to do this with no luck. I am not having any luck (I hope my outline above is clearer)-- and no one has seemed to had any luck recently.
I would love to make this work-- I bought this phone for this functionality.
Post relates to: Palm m515
Post relates to: Palm m515 -
HOTSYNC WITH PALM DESKTOP LOCATED ON AN EXTERNAL DRIVE
I've been hotsynching between my desktop, laptop and Z22. Recently I replaced the desktop harddrive with a much larger one. I put the old harddrive in a USB external drive housing and now have a nifty 40 GB external drive. Does anyone know how I can hotsync the Z22 one last time with the Palm Desktop info on the external drive? Then I'll install Palm Desktop on the new harddrive in my desktop, and hotsync from the Z22 to the new harddrive.
Post relates to: Palm Z22Is all your current data on the Z22? If it is, install Palm desktop on the new hard drive and sync the Z22 with desktop overwrites handheld selected in hotsync manager.
Another option is to install the version of Palm Desktop that you were using on the old hard drive, copy the username folder on the old hard drive in the Palm folder, Paste the username folder into the Palm folder on the new hard drive. Open Palm desktop and the data should be there.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/SRVS/NUA/launchTab.asp?t=home&fn=zire&mn=z22&cn=unlocked
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
Post relates to: Palm i705 -
File icons are missing from my ML desktop. Name is there but the icon is missing. How do I fix this?
Some of my file icons are missing from the Mountain Lion desktop. The file name is there but not the icon. The file can be opened when the words are double clicked. The files show up properly in Adobe Bridge. These are Photoshop files. How do I fix the problem?
Get Info (cmd-i) on one of these files. In the "Open with" tab is PS selected?
If that's so it may be some corruption LaunchServices.These are only cache files but can get corrupted.
Launch /Utilities/Terminal and copy & paste this at the command line to rebuild LaunchServices:
(EDIT: Be sure to copy the entire line of code it is a slider)
Code:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill -r -domain local -domain system -domain user
Then press return. Wait until terminal returns to the command line. Quit Terminal. After that, log out and back in or restart. Let us know -
Palm Desktop displaying charcaters too far to the left
Hi all,
Wonder if anyone has experienced this problem.
When the first character of an item (task, calendar entry, etc) is "W" it is not displayed correctly. The left most part of the character appears to be cut off. If I put another character in front, say "xW", then it is displayed correctly. It is like it is justifying too far to the left.
I am running desktop 4.1.4 on windows XP.
Any ideas?
Cheers!
Post relates to: Tungsten EI replicated this but was unable to find a resolutation.
Post relates to: None -
Restore Palm Desktop Addresses from last Hot Sync and using those backup files
I have numerous issues. First I have Windows Vista 64 byte which does not allow a USB Hot Sync so I attempted the Wireless Hot Sync and killed my Palm Centro. The information was restores going to the store and they did something. So that is my first issues - I am unable to Hot Sync. However the Hot Sync took place and I have found the 'Back-up' files on my Computer from that Hot Sync Operation.
My new issue is that somehow I lost many addresses on my Palm Desktop Address File and that is a mystery to me.
What I am trying to accomplish now is to restore those missing addresses on my Palm Desktop (Computer Files) using if possible those backed up files from the last Hot Sync as i do not believe I should try the Wireless Hot Sync again since that has failed me twice and my phone dies and it needs to be restored at the Sprint store. I'm not even sure I remember now how exactly that was done....
So, is there a way to restore addresses to my computer Palm Desktop from those back-up files from the Hot Sync? OR does anyone have a solution to actually performing this Wireless Hot Sync without killing my Palm Centro again?
Thank you for any ideas or suggestions to either or both issues.
Restore Lost Addresses from Palm Desktop without a Hot Sync using back-up Hot Sync files on the same computer or
Performing a Wireless Hot Sync on a Windows Vista 64 byte system that actually works on a PALM Centro?
Karen
Post relates to: Centro (Sprint)You can recover the data from your user folder provided you have only sync'ed once with the PC when you discovered the data missing. When you sync to the PC there are files created for each PIM category in your user folder. For Example; datebook.dat or datebook (Depending on the version of Palm Desktop) and datebook.bak. Using 6.2 the file names are .mdb and mdb.bak. For 6.2, the files are located in the username folder in PalmOSdesktop in my documents.
The files are named .dat and .bak. When you sync, the current data is stored in .dat. The next time you sync the data in the .dat file is copied to the .bak file. You can rename the .dat to .old. then rename the .bak to .dat. If the data in the .bak file is intact, it will now be in palm desktop when you reopen Palm desktop. I have included a link to show you how to find the userfolder on the PC.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=26674
Here is another link regarding data loss;
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=39503
The best way to backup your data is to use the export feature in Palm Desktop. Make a new folder on the PC desktop named Palm Desktop Backup data. Next, select the category you want to export. You will get a window that asks where you want to save the file, save in the folder created on the desktop. There is a button that allows you to select currently selected record or all, select all. If you don't select all, then only the record highlighted is exported. You will then need to name the file for export, I suggest the name of the category, eg: datebook (With current date). Do this for all critical data in each category. With the data exported to the folder on the PC desktop, you can save this data to a flash drive, external hard drive or a CD-RW. With this method you will have your data in a seperate place than Palm desktop and the device. If you "Lose" data again, you can import the data back into palm desktop.
Make sure that when you make changes in palm desktop or the device to export the data to the folder created for the backup.
Here is a link for other options for backing up your data;
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=28751
Click on the following link to the kb.palm.com webpage for the article regarding Synchronizing under 64-bit Windows editions: Bluetooth HotSync setup.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=49229
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/wps/portal/kb/na/centro/centro/sprint/home/page_en.html
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc. -
Palm Desktop 6.2 won't read data file after IR synch with IIIC
I have Windows 7, an old IIIC, and Palm Desktop 6.2. Since I can use a USB with that combination, I synced with an infrared connection. The files made it to the Palm directory, but the desktop program won't read them. My previous version of Palm Desktop allowed me to search for the data directory, but I can't find a way to do so with 6.2. And, no, the older version wouldn't display the data, either, in spite of my specifying the path.
I'm so close! One more step and I won't have to buy a smart phone and pay a monthly fee to carry around my contact date. Please help.Palm Desktop 6.2.2 is not an upgrade to 4.x! It was designed to fix the things Microsoft broke when Vista was born.
It lacks many features that existed for many years in the 4.x versions.
I'd suggest doing a Clean Uninstall and reinstall your original version!
http://forums.palm.com/t5/Windows-HotSync/Instructions-for-a-Clean-Uninstall-of-Palm-Desktop-on-Wind...
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked! -
What are the file storage names for Palm Desktop 4.1.4? My data appears to be lost
Hi,
I am using Palm Desktop 4.1.4 and have the Application loaded on a Flash Drive. This was done long ago and maps to the E:.
I am on Windows XP SP2. I usually insert my flash into a USB port on my PC and start a shortcut which points to and starts the desktop off of the E: drive.
I decided i wanted to also place the dekstop on my C: drive and started the install from the Flash drive. In my rush and stupidity, i did not correctly tell it to install to the C: and it ended up reinstall to the E: So when i bring up the desktop, all is gone !
I have looked and search in every way i can think of looking for files from .DAT, to .PDB, .PRC, etc etc. If i take older version i find of many of these files and place them in the E: root directory in which the desktop OPTIONS Menu says the data is stored, nothing changes.
The OPTIONS menu under TOOLS in desktop states data files go to E:
The application is installed under E:\PalmDesktop
The .EXE, .DLL, files are under E:\PalmDesktop as well as under E:\
When the reinstall of the desktop occurred other folders that were under E:\PalmDesktop such as Components, Helpnote, Update etc and well as one with my name Brian don't appear to have been touched.
I am not sure if my data is lost forever or not. Can someone provide me with the exact file names that data in the desktop such as "Contacts" is stored in so i can try to find them. I must admit i have never had such a difficult time finding the data files for other products as i have with this one, but then again maybe thats a good thing.
Thanks in advance for anyones help - Brian
Post relates to: Tungsten Ccheck in your flash drive Palmone>username
The username that you've been using is Brian? if you see that folder open it and look for folders address (contacts) datebook (calendar) todo (tasks) memo pad (memo)
then check if you have address.bak or adress.dat for contacts, datebook.bak for calendar if you see those try importing them to your palm desktop. -
Corrupt datebook file - palm desktop crashes
I suddenly began having touble opening my palm desktop in Vista. I downloaded the new version without improvement. I then found this thread, which helped to some degree:
http://forums.palm.com/palm/board/message?board.id=software&thread.id=22183
I posted my problem there, but it maybe it is not getting viewed, so I will repost my problem here. It looks like my datebook file is corrupt, and I don't know how to fix it.
Here is the whole series of events:
Based on the directions by HardBeatZ from the link above, I deleted the datebook and address files from my palm folder. The desktop software then launched fine. I put the memo app as default. At this time I could access the (emtpy) address and datebook parts without problems. I then put back the address.mdb and datebook.mdb files and ran corrupted file tool - it didn't find any errors. When I go to the datebook on the desktop, the program crashes. (It goes to the addresses just fine). I deleted the datebook file again and renamed the datebook.mdb.bak file to be the datebook.mdb file. The program worked fine (could access datebook on desktop). I then hotsynched again....and crash city when going to the datebook. I tried re-running the corrupted file tool wihtout success. What now? It seems like the current datebook file, when downloaded from my treo, is corrupt (works fine in the treo, btw).
The datebook backup file is about 1 month, old, BTW, but I use the datebook fairly regularly and would rather not lose the changes over the last month if possible. Suggestions?
Post relates to: Treo 700p (Verizon)
Post relates to: Treo 700p (Verizon)HardBeatZ wrote:
The next step is one that I normally wouldn't recommend, but I think in your case it might be necessary. Since you have everything backed up on one computer. Just delete everything that is in June on your Vista machine (you can do this by deleting everything on your handheld and syncing with handheld overwrites desktop) then see if June opens fine, if it does just manually put your data back in. I know it is a lengthy process, but I'm out of ideas
Post relates to: Centro (Sprint)
I was thinking of doing that, but wanted to see if you had any more tricks up your sleeve! I compromised, and went through the my June events and deleted the ones I did not care about necessarily keeping. I left the important ones. I figured it was worth a shot - if things worked, I was done. If not, I would keep deleting until the month of June was event-free.... I am happy to say, that one of those less important events must have been the problem, because now the desktop software works fine!
Thanks again for all your help.
Albert
Post relates to: Treo 700p (Verizon) -
If the Datebook.mdb.bak is a backup file couldn’t we rename it and since it has 1336 kb instead
of approx 3000 like the others maybe it would be the correct info from before my crash 3 days ago
without all the dupes .If that is correct can I copy it to palm desktop backup data and import it into
calendar via import or change the extension to what is the correct extension for the caledar to use it
as its active file )if you know for certain)
Most imortant questionof all is , I am strictly guessing but I think the file named plain “datebook “
with no extensions is the
active file being viewed in the desktop because it is the most recent (yesterday at 1126 PM) and the
file type is Data Base File .db .Is it possible that , that is the way ver 6.2.2 by access files in
conjunction with Vista.
most important is datebook plain the active file in Palm ver 6.2.2 where there is no dat and bak only datebook plain and db bak db bakbak db mdg bak etc
Which is the file that actually appears in the data on the desktop Does anyone know
Post relates to: Treo 650 (Unlocked GSM)
Post relates to: Treo 650 (Unlocked GSM)If you look at our orgnal thread I have answered how to recover data for your contacts. This process is the same for calendar as well. As to the file extensions
Palm Desktop 6.2.2 uses
.mdb(active file) .mdb.bak(hotsync backup)
Palm Desktop 4.2 and lower uses
.dat(active file) .bak(Hotsync backup) -
Palm Desktop Conflict with Vista
I use Windows Vista Home Premium, and I have installed Palm Desktop 6.2 to be used with a Tungsten E2. Problem is that I get an AppCrash error message for the program Windows Media Player when the Palm Desktop software is installed on my computer. About every hour or so, I get the following error message that reads as follows:
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6001.7000
Application Timestamp: 47919356
Fault Module Name: PalmUSBDirect.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 40c81674
Exception Code: c0000005
Exception Offset: 04834028
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: ee0c
Additional Information 2: 0f3137665bbf0bb676c8a16f3fa76e52
Additional Information 3: 1eff
Additional Information 4: 719ef9a8ab079fcb5b3b21da22d4fa30
I have deleted the Palm Desktop software from my computer, then deleted the Palm folder under Program files, and finally restarted my computer. After this the error messages stop.
I have then reinstalled the Palm Desktop software onto my computer and the AppCrash error messages for Windows Media Player then come back. Very annoying.
So far as I can tell, the Desktop software syncs fine, using Outlook program as its source.
Anyone else have this problem? Is there a glitch with the Palm Desktop software as it is used in computers with the Windows Vista OS?
Any help would be appreciated.
Peter
Post relates to: Tungsten E2Try a clean uninstall of Palm desktop and see if that may correct the issue.
Here are the clean uninstall instructions for Vista.
You should first make a copy of your data to have just in case something
happens. You can find your data files by going to Start --> Documents -->
Palm OS Desktop. Highlight your Palm Desktop username and right click and
copy. Then go to your PC desktop right click on a blank spot and select paste.
Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer.
Go to the following locations on the PC and delete the folders listed below.
C:\Program Files\Palm or Palm One
C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or
PalmOne
C:\Users\[Vista Login Name]\appdata
*Note you may need to view hidden folders to get to appdata. To do that go
into your control panel and open folder options. Go to view tab and uncheck
hide hidden files.
Once this is done you will need to delete some registry keys from your PC Operating System.
Word of warning, going here and deleting the wrong thing can cause your PC
from starting up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This procedure will show them everything they need to delete. To make sure we have a good copy of the current registry, we need to do a backup of the Registry.
Go to start on the PC, in the search field type "regedit.exe" without quotes.
Highlight COMPUTER, go to File --> Export. Should pop up with a Save As box.
Current location is fine, should be in My Documents or save to a location you will remember. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer.
Then reinstall your palm desktop from the CD and do a hotsync. If it asks
you for a username and you synced your device before, put in 'test" if you
did not sync before create a hotsync name.
Post relates to: Palm i705 -
Tungsten E2-can't install Palm Desktop 6.2 - Windows 7
Tried to install Palm Desktop 6.2 on Windows 7 computer so I can down load data on my Palm to desktop computer.
Before final installation I get the following message:
"This set-up does not support upgrading from your current installationof Palm OS Desktop."
Uninstall your current desktop." Desktop not installed on computer.
Closed this info box and next box popped up.
"The wizard was interrupted before Palm Desktop by access could be completed. Your system has not been modified.
To install this progaram at a later time, please run installation again."
And finally the following message popped up:
"The selected Port COM1 is not available at this time. Hot Sync manager will open the port whwn it becomes avaialble."
Any idea what I can do to get this progarm to load on my new computer?
Post relates to: Tungsten T2Try to "clean" uninstall PD and re-install 6.2. 6.2 has data loss issues, FYI. You can export the data to backup and if the data is lost, import the data to recover.
You should first make a copy of your data to have just in case something
happens. You can find your data files by going to Start --> Documents -->
Palm OS Desktop. Highlight your Palm Desktop username and right click and
copy. Then go to your PC desktop right click on a blank spot and select paste.
If this is the first time you are installing Palm desktop and encountering a problem, skip the previous step.
Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer.
Go to the following locations on the PC and delete the folders listed below.
C:\Program Files\Palm or Palm One
C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or
PalmOne
C:\Users\[Vista Login Name]\appdata
*Note you may need to view hidden folders to get to appdata. To do that go
into your control panel and open folder options. Go to view tab and uncheck
hide hidden files.
Once this is done you will need to delete some registry keys from your PC Operating System.
Word of warning, going here and deleting the wrong thing can cause your PC
from starting up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This procedure will show them everything they need to delete. To make sure we have a good copy of the current registry, we need to do a backup of the Registry.
Go to start on the PC, in the search field type "regedit.exe" without quotes.
Highlight COMPUTER, go to File --> Export. Should pop up with a Save As box.
Current location is fine, should be in My Documents or save to a location you will remember. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer.
Then reinstall your Palm desktop from the CD and do a hotsync. If it asks
you for a username, enter the name that is on your device in the upper right corner of the hotsync screen.
The best way to preserve your data is to export the data in each category in Palm Desktop to a separate folder on your PC.
Create a new folder on your PC somewhere that is convenient. Name it something like Palm Desktop Data. Click on the link below and follow the instructions on that page for the export procedure.
http://kb.hpwebos.com/wps/portal/kb2/common/article/28734_en.html
Make sure you select all for the range in the export window.
With the data saved in the folder you created, make a copy of that folder and save to a flash drive, cd-rw or external hard drive.
Anytime you make a change in Palm Desktop, export the data that was changed to that folder and save again to the external media.
With this process you can always import the data back into Palm Desktop anytime you have a problem with the data in Palm Desktop or if your computer/hard drive/device crashes.
For reference purposes, click on the following link for the support page for your device on the kb.hpwebos.com webpage.
http://kb.hpwebos.com/wps/portal/kb/common/article/47831_en.html#tungstent2
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc. -
I have been running Palm Desktop (File version 6.2.2.0) on a Gateway (64 bit system) with Windows 7 Home Premium-Service Pack 1 and syncing with a Palm Centro. Everything was going fine until a couple weeks ago when the Palm Desktop software quit working. The initial logo screen comes up briefly then goes away and a Windows error message appears "Palm Desktop by ACCESS application has stopped working. A Problem caused the program to stop working correctly. . . ."
Is there a fix for this? Thanks for any help you can give.Throughout the years, Windows updates have been notorious for breaking the operation of Palm Desktop.
You will most likely have to do a Clean Uninstall to rectify the situation.
These instructions are for Vista but should work for Win7.
You should first make a copy of your data to have just in case something happens. You can find your data files by going to Start --> Documents --> Palm OS Desktop. Highlight your Palm Desktop username and right click and copy. Then go to your PC desktop right click on a blank spot and select paste.
If this is the first time you are installing Palm desktop and encountering a problem, skip the previous step. If you are not concerned about your data at this point, skip the next step.
Now you want to uninstall Palm Desktop and remove everything that has to do with Palm Desktop from your computer. Go to the following locations on the PC and delete the folders listed below. C:\Program Files\Palm or Palm One C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or PalmOne C:\Users\[Vista Login Name]\appdata *Note you may need to view hidden folders to get to appdata. To do that go into your control panel and open folder options. Go to view tab and uncheck hide hidden files.
When using Palm desktop 6.2, look in my documents or documents and delete the PalmOS desktop folder. This is the location of the PD 6.2 data files.
Once this is done you will need to delete some registry keys from your PC Operating System.
Word of warning, going here and deleting the wrong thing can cause your PC from starting up, crashing and deletion of programs and data. If you feel you are unsure of yourself, see if you have a friend that can help you or a PC technician that you can pay to help you. This procedure will show them everything they need to delete. To make sure we have a good copy of the current registry, we need to do a backup of the Registry.
Go to start on the PC, in the search field type "regedit.exe" without quotes.
Highlight COMPUTER, go to File --> Export. Should pop up with a Save As box. Current location is fine, should be in My Documents or save to a location you will remember. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician. BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install * HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer * HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop * HKEY_CURRENT_USER\Software\Palm * HKEY_CURRENT_USER\Software\Palm, Inc. * HKEY_CURRENT_USER\Software\PalmDesktopAutorun * HKEY_CURRENT_USER\Software\palmOne * HKEY_CURRENT_USER\Software\PalmSource * HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer.
Then reinstall your Palm desktop and do a hotsync. If it asks you for a username, enter the name that is on your device in the upper right corner of the hotsync screen.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked! -
Palm Desktop 6.2.2 under Windows 8 missing modules after update from version 4.1.4
After installing Palm Desktop 6.2.2 over version 4.1.4 on my Windows 8 Laptop for use with my Palm Tungsten E2, I now have only 4 modules...Expense, Note Pad, Media and Install. Where did Calendar, Addresses, etc., disappear to?
Also, the HotSync Manager version 7.0.2 offers USB, Network and Serial, but NOT Bluetooth in the Connections settings. I use a Bluetooth adapter from IVT BlueSoleil and their version 8.0.395.0 driver/software, that works fine with anything else.
This question was solved.
View Solution.GoneFishin6, I'd suggest a clean uninstall/reinstall of Palm Desktop.
Your issue is the first I've heard of. Others report success with Win8.
These instructions are for Vista but should work for Win8.
You should first make a copy of your data to have just in case something happens. You can find your data files by going to Start --> Documents --> Palm OS Desktop. Highlight your Palm Desktop username and right click and copy. Then go to your PC desktop right click on a blank spot and select paste.
If this is the first time you are installing Palm desktop and encountering a problem, skip the previous step. If you are not concerned about your data at this point, skip the next step.
Now you want to uninstall Palm Desktop and remove everything that has to do with Palm Desktop from your computer. Go to the following locations on the PC and delete the folders listed below. C:\Program Files\Palm or Palm One C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or PalmOne C:\Users\[Vista Login Name]\appdata *Note you may need to view hidden folders to get to appdata. To do that go into your control panel and open folder options. Go to view tab and uncheck hide hidden files.
When using Palm desktop 6.2, look in my documents or documents and delete the PalmOS desktop folder. This is the location of the PD 6.2 data files.
Once this is done you will need to delete some registry keys from your PC Operating System.
Word of warning, going here and deleting the wrong thing can cause your PC from starting up, crashing and deletion of programs and data. If you feel you are unsure of yourself, see if you have a friend that can help you or a PC technician that you can pay to help you. This procedure will show them everything they need to delete. To make sure we have a good copy of the current registry, we need to do a backup of the Registry.
Go to start on the PC, in the search field type "regedit.exe" without quotes.
Highlight COMPUTER, go to File --> Export. Should pop up with a Save As box. Current location is fine, should be in My Documents or save to a location you will remember. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician. BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install * HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer * HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop * HKEY_CURRENT_USER\Software\Palm * HKEY_CURRENT_USER\Software\Palm, Inc. * HKEY_CURRENT_USER\Software\PalmDesktopAutorun * HKEY_CURRENT_USER\Software\palmOne * HKEY_CURRENT_USER\Software\PalmSource * HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer.
Then reinstall your Palm desktop from the CD and do a hotsync. If it asks you for a username, enter the name that is on your device in the upper right corner of the hotsync screen.
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked! -
Palm Desktop freezes when I do New Memo or Edit Memo
I have Palm Desktop by ACCESS 6.2.2 on my Win 7 64 bit machine. Everything was fine for years until today. Now when I click on New Memo or Edit memo the edit memo window does not show up. If I click anywhere on the Palm desktop the only thing that happens is the computer rings a bell. I wonder if the edit memo did show up somewhere but is off screen and invisable. I did add a second monitor recently. Any ideas?
Thanks,
ChasI'd suggest a complete uninstall/reinstall of Palm Desktop.
Make sure you save a copy of your user directory.
Normally, user data does not get deleted, but one can't be too careful!
These instructions are for Vista but should work for Win7.
You should first make a copy of your data to have just in case something happens. You can find your data files by going to Start --> Documents --> Palm OS Desktop. Highlight your Palm Desktop username and right click and copy. Then go to your PC desktop right click on a blank spot and select paste.
If this is the first time you are installing Palm desktop and encountering a problem, skip the previous step. If you are not concerned about your data at this point, skip the next step.
Now you want to uninstall Palm Desktop and remove everything that has to do with Palm Desktop from your computer. Go to the following locations on the PC and delete the folders listed below. C:\Program Files\Palm or Palm One C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or PalmOne C:\Users\[Vista Login Name]\appdata *Note you may need to view hidden folders to get to appdata. To do that go into your control panel and open folder options. Go to view tab and uncheck hide hidden files.
When using Palm desktop 6.2, look in my documents or documents and delete the PalmOS desktop folder. This is the location of the PD 6.2 data files.
Once this is done you will need to delete some registry keys from your PC Operating System.
Word of warning, going here and deleting the wrong thing can cause your PC from starting up, crashing and deletion of programs and data. If you feel you are unsure of yourself, see if you have a friend that can help you or a PC technician that you can pay to help you. This procedure will show them everything they need to delete. To make sure we have a good copy of the current registry, we need to do a backup of the Registry.
Go to start on the PC, in the search field type "regedit.exe" without quotes.
Highlight COMPUTER, go to File --> Export. Should pop up with a Save As box. Current location is fine, should be in My Documents or save to a location you will remember. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician. BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install * HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer * HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop * HKEY_CURRENT_USER\Software\Palm * HKEY_CURRENT_USER\Software\Palm, Inc. * HKEY_CURRENT_USER\Software\PalmDesktopAutorun * HKEY_CURRENT_USER\Software\palmOne * HKEY_CURRENT_USER\Software\PalmSource * HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer.
Then reinstall your Palm desktop from the CD and do a hotsync. If it asks you for a username, enter the name that is on your device in the upper right corner of the hotsync screen.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
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