File fails to convert online from a PDF to a word doc.

I've tried multiple solutions to attempt to get my pdf. files to convert to word doc. It was working fine back in September. I have since tried the other solutions listed on the discussion board, such as signing in and out or going to the following address https://exportpdf.acrobat.com/app.html , but neither seem to work.  The latter will upload the pdf, but I receive a message saying that there was an error when trying to save the doc.
Is there a fix for this? I paid $20 for an annual membership and this stopped working for me back in October...

I attempted all of the following, but with no luck...
1. Clear your browser cache (steps to do this vary by browser)
2. Try to update your version of Flash Player by visiting: http://get.adobe.com/flashplayer/
If you’re still having trouble after those steps, please try this:
1. Go to this link where you can manage your Flash Player Global Settings:http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager03.html
2. Ensure the "Allow third-party Flash content to store data on your computer" option is checked.
3. Make sure the slider is set to a value other than 0
4. Restart your browser to accept these changes.

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