File info window freezes

My new computer has Yosemite 10.10.3 and I'm happy to say Elements 6 works with it. But when I wanted information about a picture something happened that does not seem right.
I opened the picture and went to File / File Info. A window opened that asked for information about the picture. The problem is that as soon as I clicked anywhere int he File Info window it froze. Nothing happened. Everything else seemed to continue working but when I clicked on the picture behind the file Info window, it did not come to the front. I had to close photoshop to get rid of the file info window. Is this problem common or perhaps I'm doing something wrong?
Also, sometimes I need to know the date a picture was taken. I thought there was a way to find that from file information on the computer but I don't remember how.
Thanks for your help.
Bob

Hello A
Have you tried creating a new account and see how your apps work in that User acct? (That will tell if your problem is systemwide or limited to your User acct.)
Open System Preferences > Accounts > "+" make it an admin account.
If this works, then log back into your problem account and navigate to ~(yourHome)/Library/Preferences and trash these two files:
com.apple.finder.plist
com.apple.sidebarlists.plist
Then log out and back in again. Or restart.
(You will have to reset a few finder prefs the way you like them.)
Let us know.
-mj
[email protected]

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File info window is blank

Hello
I'm on a iMac running 10.7.5 and all 3 of my Adobe products (Illustrator CS5.1, Photoshop CS5.1 and Flash CS5.5) have the same issue, the file info window is blank. It dosen't freeze up my machine but I have to force quit the program. I trashed the prefs file for photoshop and still no luck. The extension are whatever came with the install. It's the only menu item this happens with.
Thanks,
Ron

Ron,
You may try to Move the folder.

In 10.8, the file info window's "Kind:" read "Application"/etc. for 64-bit items and "Application (32-bit)"/etc. for 32-bit items. The "(32-bit)" part seems to have been lost in Mavericks. How do I determine if an item is 32 or 64-bit in Mavericks?

In 10.8, the file info window’s “Kind:” read “Application”/etc. for 64-bit items and “Application (32-bit)”/etc. for 32-bit items.
The “(32-bit)” part seems to have been lost in Mavericks. How do I determine if an item is 32 or 64-bit in Mavericks?

1. Launch System Information into its 'report' mode. (A quick way to do this is by holding down the option key while clicking on the Apple menu item, which causes "About this Mac" to change to that.)
2. From the list on the left, under "Software" click on "Applications." (If you don't see the Applications item, click on "Show more information" from the "File" menu.)
3. Wait a minute or so for the report to finish.
4. The last column in the report is "64-bit (Intel)." (You may need to scroll the window to the right to see it.) Click on that heading to sort the list alphabetically. Anything with a "no" is 32 bit.

Close File Info Window

I clicked File.File Info and a window opened that I can only maximize. Can't close that window and get back to project. Does anyone know how to close the File Info window?

It doesn't have this cancel button?

-opening position of CS1 "File Info" window-

I have actions in CS1 to open :
"Levels" window so I can individually adjust & save
"File info" window so I can individually add text & save
The former window I can move & all following windows will open in new position.
The latter I can move but next image always opens centrally again.
Any way to make "File info" window open off to one side?
Thanks in advance. regards jg

Probably not. Actions do not store any UI data, this is handled automatically by the program and it will eitehr use the last active position of a palette or the default one. What you see is probably meant to be this way (the info window being in the context of each specific image and thus using default position, the levels palette being a global panel and using the last active). You could at best try your graphics driver's dialog repositioning options ands see if the info window responds to it...
Mylenium

Show File Info window disappearing

I am trying to access a Pages document in a file sharing arrangement, but Pages won't allow me to access it. I checked permissions on the Pages document and need to add permissions, but the Show File Info window closes before I can do anything to change permissions.

Eversave.app was the problem. It apparently was causing the issue - closed the app, problem disappeared.

Show File Info window disappears before I can change permissions on it.

I am trying to access a Pages document in a file sharing arrangement, but Pages won't allow me to access it. I checked permissions and need to add permissions, but the Show File Info window closes before I can do anything to change permissions.

J,
Not to dodge the issue, but you are having an OS problem, not a Pages problem. If nobody comes along here with an explanation, you might do well to post in the Snow Leopard discussion area, assuming your profile is correct.
Jerry

Blank File Info window

I'm using Windows XP and InDesign CS 6. Whenever I go to File>File Info... or if I press AltShiftCtrl+I, I get a useless blank File Info window staring at me. It shows up as a gray page and there are no buttons to click on. I have to hit Escape to get out of it. Please any help would be appreciated on how to solve this issue, which I've been having since InDesign CS5.

Please delete your personal info when replying by email, and attachments are disabled, so screen shots must be embedded by revisting the web page and using the camera icon.
Have you tried trashing the prefs? see Replace Your Preferences

File Info window and Spotlight comments

I typed somme comments in File Info Window, box titled Spotlight comments.
All these comments are gone after System restart (Snow Leopard 10.6.8) and I am unable to read them again. But STRANGE... when I do a Spotlight research with one word I typed in Spotlight comments, the file name is displayed and I can open its Info Window, but no luck the Spotlight comments are still empty.
The chain I typed are still there in the file info but hidden to my eyes, is there a mean to retrieve these comments?
Best regards and thanks, please excuse me language as I'm wrting from France.
JfS

I typed somme comments in File Info Window, box titled Spotlight comments.
All these comments are gone after System restart (Snow Leopard 10.6.8) and I am unable to read them again. But STRANGE... when I do a Spotlight research with one word I typed in Spotlight comments, the file name is displayed and I can open its Info Window, but no luck the Spotlight comments are still empty.
The chain I typed are still there in the file info but hidden to my eyes, is there a mean to retrieve these comments?
Best regards and thanks, please excuse me language as I'm wrting from France.
JfS

File info - causes freeze up

I'm using CS5 12.0.4 on a Mac 10.6.8
When working on an image and then going to File Info it causes a freeze-up
A blank info window comes up and the application is frozen.
I have to force quit and lose unsaved work.
The first time I left it on overnight and it was in the same state in the morning.
Anyone else see this?

Which of the usual trouble-shooting routines (trashing prefs by keeping command-alt-shift pressed while starting Photoshop, 3rd party plug-ins deactivation, system maintenance like repairing permissions, purging PRAM, font validation, etc.) have you performed so far?

"File info" window displays nothing for photographs

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File info freeze-up CS5 extended

I have been using Photoshop CS5 extended with no problems until I installed Lion on my 24" Imac. Now, when I go to the file pull down menu, and select file info - I get a large blank white screen and a total Photoshop freeze. I can do nothing but force quit. The force quit menu doesn't even see there is a problem - no "not responding" message. I can do this stuff in Bridge, but adding notes on idividual photos, file info was way faster.
Anyone have this problem? Any ideas?

I don’t have Lion, so I can only offer generic advice:
Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by keeping command-alt-shift pressed while starting Photoshop, 3rd party plug-ins deactivation, system maintenance, font validation, etc.)?
When the File Info window blanks can you raise the Preferences dialog (command-K)?

File Info (Exif) window empty and locks CS4

Greetings. In Photoshop CS4, my File>Info window is now blank (empty) and modal, i.e., I must close Photoshop via Task Manager (Windows 7).

I appreciate it, Luanne! I'm hoping a full reinstall of CS4 won't be necessary!
Regards,
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Stephen A. Solomon MBA
[email protected]
www.totalqualityphoto.com
469.583.0335

Can't get File/File info to work on image in Pshop CS5 or Bridge CS5

After I've pulled up an image and I go to file/file info, I get a big white box on the screen with the file name of my image across the top of it, and nothing inside. Just a big white box. It's the kind of box that an image would normally go into, not the kind of box that used to show me all the file info. At that point my system is somewhat frozen. I can click on the top choices, eg. Photoshop, file, edit, image, etc., but the choices are all greyed out, forcing me to force quit. What's going on?
I'm running an iMac with Snow Leopard, have 4 gb ram. I'm fully updated to Version 12.0.4, and when I click on 'about' under Photoshop to see what version I have, I see Version 12.0.4 x32.

Meri,
This isn't a solution but a possible workaround.
When you view your photo in Bridge instead of using File Info, why not view the information in the Metadata panel.
First I would go to the Bridge preferences, Metadata, and make sure that File Properties, Camera Data EXIF and Camera Raw categories are checked so the info will show up in the Metadata panel. You can check additional categories to show more metadata. (Camera Raw metadata will obviously only appear if the file has actually been opened in Camera Raw)
You should find the information you need in the Metadata panel.
As a aside, are these raw CR2 files from your Canon? Do you have the same issue with .jpegs or .tiffs, etc?
Does the issue still appear if you run Photoshop in 64 bit. I know SnakEyez02 say it didn't make a difference for him. Maybe it will for you.
To run Photoshop in 64 bit, quit Photoshop, in the FINDER select the Photoshop CS5 icon (the application NOT the folder) Command I and deselect the Open in 32 bit option in the File info window. Restart Photoshop.
Good Luck!

Bridge CS6 Mac XMP File Info Panel Bug: can't copy and paste metadata

The cmd-keys / shortcuts doesn't work in the xmp file info panel btw. in the xmp / iptc fields (e.g. cmd+c, cmd+v, ...) of Adobe Bridge CS6 (Mac OS 10.6.8 and 10.7.3). You are not able to cut and paste info from one box to another like previous versions.
This bug only appears in the xmp file info window (opened via alt+i) in Bridge CS6 - if you edit information or metadata in the file info panel in Photoshop CS6 copy and paste from one field to another works.
The shortcuts also work under Windows (tested under Vista).
I noticed this minor bug already one in the Photoshop CS6 Beta more than one months ago. I hoped that this was corrected in the official test version, but unfortunately it is not. Although it is a minor bug, it is IMHO a basic function and would be very helpful in my daily work - it is too bad, that such a small thing is making working with the application a little bit annoying.

Thanks! If there is a workaround or simple solution, I would be very glad if you could inform me.
Christian
(signature removed by the Admin)
Am 14.05.2012 um 13:49 schrieb FrankBiederich:
Re: Bridge CS6 Mac XMP File Info Panel Bug: can't copy and paste metadata
created by FrankBiederich in XMP SDK - View the full discussion
Thanks for your report; we'll look into it.
Frank
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Message was edited by: Arpit Kapoor

File info window freezes

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