File info... window invisible

Using Illustrator CC 2014 v 18.1.1 on a MacBook Pro.
When I go to File info..., the window doesn't open. At least I'm not able to see it. The menus are all grayed out, I can't use the document, as if it's frozen. When I hit the return key, everything is fine. It's as if I clicked on the OK button on the invisible window.
I reduced the size of the document window, moved my dock to another part of the screen, minimized all the pallets, so it doesn't appear that it's hiding in the hinterlands of the screen. It's very odd, I had edited metadata before on that window and would like to continue doing so.
Thanks!
KTG

Before I reinstalled on Friday I tried fiddling with the application frame and the windows, to no avail. I worked today on the MBP without the BenQ monitor and, this evening, the file info panel remained visible when I booted AI after reconnecting the BenQ. I did notice that when I first opened file info on the MBP this morning the panel was minimised and placed towards the top left of the window, even though yesterday on the BenQ it was expanded and in the centre of the window.

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When you view your photo in Bridge instead of using File Info, why not view the information in the Metadata panel.
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Thanks! If there is a workaround or simple solution, I would be very glad if you could inform me.
Christian
(signature removed by the Admin)
Am 14.05.2012 um 13:49 schrieb FrankBiederich:
Re: Bridge CS6 Mac XMP File Info Panel Bug: can't copy and paste metadata
created by FrankBiederich in XMP SDK - View the full discussion
Thanks for your report; we'll look into it.
Frank
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Message was edited by: Arpit Kapoor

File-File Info not working

I was told that I could find the image count of my camera if I view the advanced section of "file info" but I have found that "file info" does not even function. I have tried NEF files, JPEG files, PSD files and no joy. All I get is a blank window. I can't close the window, I can't close the program, I can't do nuthin'...
I have to go to Task Manager and close the program from there. My system is 64 bit Windows 7 running Photoshop CS5 64 bit. (I tried running the 32 bit version of PS and had the same issue.)
Anyone else having this problem?
Any ideas?
Any help would be appreciated.
Randy

I'm assuming all your CS5 updates have been installed.
If the File Info window is hanging,I would try resetting Photoshop preferences. (Hold down alt-shift-ctrl keys and click on the PS icon) When asked to discard prefs,choose Yes,
If that fails,get your original disk or installer and use the Repair option.
I'm not having this problem,but those are the first two I would try.

Missing file info in PS CC?

my file info window is blank in PS CC i need to push the escape button to close it.

Does turning off »Use Graphics Processor« in the Performance Preferences and restarting Photoshop have any bearing on the issue?
Please read these and proceed accordingly:
http://forums.adobe.com/docs/DOC-2325
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html

File info... window invisible

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