File Is Locked
What do I do when I go to File>Save and I get the message "Could not save (file name & path) because the file is locked or you do not have the necessary access privleges. Use the properties command in the windows explorer to unlock the file." When I right click on the file in windows explorer and follow the instructions there is no command to lock or unlock a file, I am logged on as Adminastrator, all groups and users have full control except one which is Read & Execute. I try to change to full control but it doesn't change. How am I supposed to fix this problem when windows is telling me I have full control? Can anyone help me with this?
PS
I was able to save a couple of versions of the file, then I had to shut down the computer for about an hour and when I went back to it thats when I started to get this message.
I have the same problem too. It dosen't cause any problems for me, but I would rather have it not be there or at least know why. I don't to be breaking my ipod a little more everytime I connect it to itunes. CAN any one help me?
Similar Messages
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I am trying to import developed images from LightRoom 5 Photoshop 6 for further editing. I am receiving this message and the images will not open.....'Could not open scratch file because the file is locked, or you do not have necessary access permissions or another program is using the file. Use the 'Properties' command in the Windows Explorer to unlock the file. How do I fix this? I would greatly appreciate it if you would respond with terms and procedures that a computer ignorant user, such as me, will understand. Thanks.
Have you tried restoring the Preferences yet?
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I opened Firefox this morning and it told me I needed to download a newer version. I downloaded the new version. I got the image prompting me to drag Firefox to the applications folder. When I do that, it asks if I want to replace the old Firefox, I click 'yes' and enter my password. It tells me the file is locked. I open 'get info', unlock the file and enter my password. It claims I have read and write access privileges. I then try again to drag Firefox to the applications folder - it says the same thing about the file being locked. I check again under 'get info', and Firefox has reverted to being locked again. I unlock it again and without closing that window, i.e. when it is still showing unlocked, I try again to drag it. Same message.
Now I can't use Firefox at all because it has corrupted the old version I was using and I am unable to download the new one.
I am using Mac OS 10.7.2, Lion, on a MacBook Pro.What exactly is the error you get?
How are you attempting this copy?
There's almost certainly a way to accomplish what you want to do (probably best from the terminal possibly copying the entire user dir and fixing up permissions, etc.) but I'm not sure you will end up with the results you want. There are plists in the preferences dir that you probably don't want to copy over (e.g., many of the com.apple.* prefererences). And many apps also create more than just plists. There may be stuff in Application Support, LaunchAgents, Internet Plug-Ins, etc.). And this would be stuff you do want to copy. Bottom line is it is not a trivial exercise which is probably why the system is slapping your hands for even attempting it -
My daughter added more storage to her cloud while i was at work. When I came home and tried to get onto Itunes I got the message,'library.itl file is locked, on a locked disk, or you do not have write permission for this file. I tried uninstalling Itunes on my computer and reinstalled. After I tried to get in and the same message came up. I can get onto Itunes on different computers except one. Any Ideas?
Hello MF7642,
Thank you for contacting Apple Support Communities.
You can use this article to troubleshoot your issues with iTunes.
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
Regards,
Jeff D. -
the message"The itun, library .itl file is locked, on a locked disk, or you do not have write permission for this file". i have windows 8. how why did this happen? how do i correct this and prevent another occurance? I am able to access itunes on my i5, ipad, and my old i4 that i use solely as my ipod now. At the time problem occurred, i was connected to ext hard drive that hold over 190GB music, to add to my library. I am now unable to add to my library using my laptop. any advise/help is greatly appreciated!!
I just had the same problem and was able to fix it after trying a couple of things I found after a search.
The solution that worked for me:
Find iTunes folder - it should be in C:\Program FIles (x86) or similar depending on your operating system
Right click the entire folder (no need to open it) and click properties
Click the security tab
Click edit and highlight the user name under which you logged in.
Click the box next to full in the allow column, which should check everything
Click apply
Open iTunes
This worked for me. -
I can't reopen my iTunes after I have to force quit when it does not respond. I get this message:
"The iTunes Library.itl file is locked, on a locked disk, or you do not have write permission for this file."
I've read to do the solutions. I right clicked on both the iTunes and Music folder and went to info for each. On both the lock at the bottom of the Get Info was locked. All of my users including admin can read and write all files within those folders. They are even a shared folder. I clicked on the lock to unlock it, typed in my admin password, and went to the gear to apply to all files inside. After doing that I keep getting the saved message.
I tried another way that I've found online to move my ituneslibrary folder to the desktop and then open my iTunes. In theory the iTunes is supposed to ask for where the iTunes library is. Once that is prompted you quit iTunes and drag the iTunes Library folder back to the folder from the desktop and reopen iTunes to apprently solve the problem. However, when I move the iTunes Library file to the desktop and try to reopne iTunes the icon just keeps bouncing and when I right click the application does not respond.
This problem is only resolved if I restart/shut down my macbook pro which is a 15-inch Core 2 Duo with intel. It will be 5 years old in December. I currently have Lion and the latest iTunes 10.5. This problem started in late December.If you hold down the option key when starting iTunes, it will allow you to select a library or create a new one.
You can create a new one, and then add all of your iTunes music back in by simply dragging the old iTunes music file onto iTunes.
There are more detailed instructions at http://support.apple.com/kb/HT1451#
It will show you how to re-build your iTunes database file. -
iTunes won't open.
I get this message: The iTunes Library .itl file is locked, on a locked disk or you do not have write permission for this file.This may indicate a corrupt preference file with iTunes trying to open the wrong location. Try holding down shift as you launch iTunes then choose the correct file, normally <User's Music>\iTunes\iTunes Library.itl. See iTunes: How to open an alternate iTunes Library file or create a new one.
tt2 -
Have tried to connect and sync my iphone 4 to my computer in itunes but this message keeps coming up The itunes Library .itl file is locked on a locked disk. or you do not have write permission for this file.
I have tried both suggestions, unfortunately neither fixed this for me. Hoping there's another possible fix. Thanks in advance.
Empty/corrupt iTunes library after upgrade/crash and/or Repair security permissions for iTunes for Windows. -
When I try to save a file from Photoshop CC I get the following message:
"Could not save as “13_11_30_47_Megan.psd” because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder."
Not sure what would cause this to happen. Would like to hear any ideas.First thing is to restart the computer. This will release the file from any other applications that might have it loaded or focused on.
If this doesn't help, find the file, right click, and chose properties. If it is Read only, uncheck that.
If still in trouble, try copying the file to another folder. (drag while holding down the Ctrl key)
If none of the above works, come back. (I have answered for a Windows system. If you are on a Mac, say so, and someone else will help) -
Could not save because file is locked
I have Photoshop CS6 and I have never had a problem with this before -
All of a sudden I am getting an error message when saving : " Could not save…because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder."
No other program is even open… I have quit every process I could in the Activity Monitor.
I have tried saving as a different file name and format, I have changed permissions for the Staff option on all of file folders.
I have even completely restarted my computer, but literally nothing has worked.
Help!No anti-virus software (they cause far more problems than they solve, at least on a semi-secure network), I don't leave Bridge running. iTunes is running, so is InerTrak (time tracking software)... so it has to be Spotlight or Time Machine unless Activity Monitor will lock files. Or it could be Quicksilver, which creates indices like Spotlight.
First thing I'm doing is adding all my hard drives to "Prevent Spotlight from searching these locations" and we'll see if this comes up again.
Could it be the Finder? Does the Finder lock the file while reading the thumbnail?
I'm surprised that there's no way to tell what process has locked the file.
OK, last bit: Why doesn't Photoshop lock the file when it's open so that other programs won't open it? -
Could not initialize Photoshop because the file is locked
I have the problem where you get the Could not initialize Photoshop because the file is locked, where the solution was to fix the properties in the jpg. I did that and tried the Ctrl-Alt-Shft thing too. I pressed them in time and got the message to delete the settings. When I click yes, I still get the "file locked" message. If it is the scratch disk setting problem, I can't get PS open to change it. This problem started when I was opening a locked jpg from a relative. (Now none of my previous pics will open either). Any other ideas other than these that are already listed in the forums? Thanks for any help.
Technical: Windows XP 5.1, HP7680, Photoshop CS2, 2g ram, more than enough work drives. (no Vista)
Sequence of events: 1) recd a jpg from a relative in an email and saved it to hard drive. 2) with Photoshop unopened, I rt clkd on the jpg and chose "open with CS2". 3) PS started loading and then stopped with the "file locked" msg. Clkd on OK and PS closed. 4) tried to open PS from the shortcut (and from explorer) and got same result. 5) researched the problem and then used the Ctrl-Alt-Shft approach, got the window that asks to "delete settings" and chose ok, PS closed again. 6) went to the jpg and displayed properties and saw "This file came from another computer and might be locked....", so I clicked "unblock". 7) retried step 2, then 4 with same results. 7) tried to open an old jpg with step 2 and same result (got file locked msg). 8) no longer can bring up the "delete settings" window with the the Ctrl-Alt-Shft approach as it looks like it deleted the settings the 1st time.
Any ideas???? Thanks again.Bob,
I do not know why a locked JPG would mess up PS. I could see if you always tried to launch PS, by dbl-clicking on the JPG in Windows Explorer, but not from your Desktop shortcut, or from the PS.exe file.
For the locked file, there is a freeware utility, Unlocker. I do not have a URL handy, but Google should find it for you. It has worked on some network assets, that seemed to lock up on me.
Good luck, though this might not address your PS launch issue.
Hunt -
Unable to start Photoshop CS6 - could not open a scratch file because the file is locked (Windows)
When I first installed Adobe Photoshop CS6 I was unable to run Photoshop or Bridge CS6. Photoshop would give me an error about "could not open a scratch file because the file is locked. If I ran either of these programs as an administrator they would run without issue, this led me to believe that there was a permission issue somewhere. After some digging I found out the both Bridge and Photoshop try to create a temp file (similiar to Photoshop Temp2777223910092) on the c:\ drive of the computer. In my case the user that I was logged in with did not have access to write to the root of the C:\ drive. Note that you run the program as the administrator and change the scratch disk location as that changes the preference for the administrator user and not the user that you are currently logged in as.
To get around this issue I first had to give the user that I was logged on with write permissions to the root of the C:\ drive. Next try and run Photoshop, you will get an error another error about the scratch disk and about and invalid or missing setting file. To correct this you need to have run Photoshop as an administrator, next you can go to Users\Admin\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings and copy Adobe Photoshop CS6 Prefs and/or Adobe Photoshop X64 CS6 Prefs to Users\<your logged in username>\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings.
Photoshop and bridge should now start up with no issues.
I hope that this can help others out there as this caused me a great deal of frustration when upgrading to CS6.station_two wrote:
OK, here comes the explanation of what the scratch disk does and why it's optimal to have it on a physically separate internal drive (not partition!) other than your boot drive
I probably shouldn't say anything since it could complicate this thread, but the rules of thumb can be different under special circumstances when SSD is involved.
IF you have a LOT of empty space on your SSD-based system drive, then Photoshop can actually work great with it's scratch setting pointed at the system drive. This is because a) SSD transfers are much faster than spinning hard drives and b) there's no seek time, so simultaneous transfers to/from scratch and swap files aren't devastating to performance, and you can see a net gain because of the increased I/O throughput over what's possible using a separate spinning drive for scratch.
But if you don't have a huge amount of free space (hundreds of GB) on the system SSD, it's definitely better to use a separate drive, as station_two has said.
Also, up to about a year or so ago, you had to try to severely limit write activity to your SSD drive, since you could actually wear them out by repeated high data write activity. That's pretty much a non-issue now with the advent of things like the SandForce in-drive controller that does wear-leveling inside the drive. Modern drives will last 10 years or more in normal typical use, without special consideration.
As it turns out, making a RAID array of SSDs is a great way to boost performance across the board, have bunches of free space, and ensure even the heaviest usage doesn't shorten the drive life. I have done so, creating a 2 TB system drive C: made from 4 SSDs and Photoshop's swap file (and pretty much everything else) pointed to C:. This system flies, and I can barely tell when Photoshop and/or Windows "goes virtual" and starts using its scratch/swap files heavily. I don't even notice Photoshop auto-saves.
Sorry for the SSD diversion.
Back on topic:
Pretty much everyone who's successfully using a computer - Mac and PC users alike - comes to realize after a while that the task of integrating things on their computers and making everything work falls on THEM, not the developers of applications like Adobe. Some applications pose unique challenges, but to think you can just throw up your hands and try to make it someone else's problem when something goes wrong simply isn't a viable strategy. Maybe that's how things should be, but it's not how it is.
For those of you struggling to get Photoshop to run properly, bear in mind that it's on you to get things working. It works for most folks. It could be a configuration or setup choice you've made that may need revisiting, or some kind of restorative activity that you need to do, or even something very minor like clearing your Photoshop preferences, but it may well take your learning new things and doing things you didn't think you'd have to do to get back to where you can edit photos. It's no one's problem but your own.
So let us here on the forum help you - when we say to do something, try it. We're not here to jerk you around; we're users just like you who have already found the ways to make things work, and we'd like to help you do the same.
-Noel -
Unable to start Photoshop CS 6 Beta - could not open a scratch file because the file is locked (win)
The Program does nor start.
I the the following error message:
Gould not open a scratch file because the file is locked, you do not have necessary access perimssens, or another program is using the file. Use the "Properities" command In the WIndows Explorer to unlock the file.
Which file shoud I unlock?
What means "unlock"?
Adda"Hello, Adda. Most users can use it without problems. Did you set strict permissions on your machine?
Also, is it a small SSD? you lose their speed benefit by not putting Photoshop's scratch file on it."
Most power users are having big problems, We don't put scratch files on our SSDs because we know that this will run those into the ground. They are not intended for the pounding of constant read / write cycles. We also switch off indexing and any other constant cycling technology. Again, SSDs are best use for static files. They are, in fact, intended mainly for super fast launch, which is what they do so well. Obviously, if all you have is an SSD, then you have to live with the shortened life.
I have my scratch files and my TEMP folder set to a huge and empty internal drive. I have my USERS folder hard linked to a different huge internal drive, where I also store MY DOCUMENTS. I have an even larger internal drive where I store MY PICTURES. This has worked flawlessly (and very fast) for CS5 and LR4 Beta 1. Only CS6 complains constantly.
"Yes, I agree, but sometimes, what sounds and smells like a bug is not one, hence the troubleshooting we're trying to do, before QE tries to reproduce it."
This one not may or may not be a bug. But since I own and run dozens of applications, and only CS6 is freaking out constantly, I would say that it is not normal behavior. -
I get this error upon launching PS5: "could not open a scratch file because the file is locked .."
I get this error upon launching PS5: "could not open a scratch file because the file is locked or ou do not have the necessary access privileges. Use the 'properties' command in the Windows Explorer to unlock the file". The applicaiton will not launch.
Supporting information - I recently changed the scratch disk from C drive to D drive (the back up/restore drive). The application wont launch so I cant change it back to the C drive.
Questions:
- How to I fix this .. from windows explorer how do I find "the file" that the error message refers to?
- Other ways to fix this?
Thanks SteveHi there! Because the forum you originally posted in is for beginners trying to learn the basics of Photoshop, I moved your question to the Photoshop General Discussion forum, where you'll get more specialized help.
To help others help you, please read through this article and provide any additional relevant details. -
I am trying to import developed images from LightRoom 5 into Photoshop 6. I am receiving this message and the images will not open.....'Could not open scratch file because the file is locked, you do not have necessary access permissions or another program is using the file. Use the 'properties' command in the Windows Explorer to unlock the file'. This has not happened before. How do I change this?
Could not open a scratch file because the file is locked or you do not have the necessary access privileges. (…) | Mylen…
Mylenium -
I have PS 6 and just purchased an iMac and am running OS 10.10.1 (Yosemite). When i try to Save or Save As a file I get the following message: Could not save as "Whatever.psd" because this file is locked, you do not have necessary access permissions, or another program is using the file. Use the Get Info command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder. Any suggestions? Thanks.
Photoshop: Basic Troubleshooting steps to fix most issues
Look under Troubleshoot User Permissions.
Gene
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