File is not picking from the source location.

Hi all,
File is not picking from the source location. FTP is working properly and file is also placed in source location. I am new the XI, if anybody can give me the solution it would be really helpfull.
Thanks to all.
Korean

Hi Majin,
  Check the folder path properly, check the file name( file name is case sensitive) you have given correct or not. See that your communication channel is active. Also check the cache status and check adapter status also by that you will come to know wht is the problem.
Thanks,
Ranjeeth.

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    hi all,
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    Hello, this is terrible problem, which i found in CS 6 softwares ...
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       I am not IT, but ..does it seems so hard to create this ? Adobe IT developers should know their systems, and should create such utility tool really easy.
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