File Link Framemaker Document option not appearing

Edition: Technical Communication Suite 2.5 (Framemaker 9.0.4 & RoboHelp HTML 8.0.2)
Hi all,
One of our new tech writers recently installed the Technical Communication Suite v2.5. I was going to show her our process for linking a Framemaker document to a new project, but when she tried to link to a book the only option she saw was to link a Word document.
She used the same install CDs as the rest of our team, then fully upgraded to Framemaker 9.0.4, and RoboHelp 8.0.2. The rest of the team sees the Link > Framemaker Document option.
I have had her restart her computer after installation. Then uninstall Framemaker and Robohelp, and finally reinstall Framemaker and Robohelp. No luck. I have seen other forum topics where the FM Document option is unavailable (grayed out), but nothing about it not appearing at all.
Any ideas? Thanks!

Did she have either FM9 or RH8 installed as point products? If so, you probably need to fully uninstall and then reinstall
-Matt
@mattrsullivan

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File Link Framemaker option not available, plz assist...

All-
(Also posted in RoboHelp HTML forum. Redoing in this forum since it seems topical.)
On my new Robhelp 8 HTML installation, I can't see the File>Link>Framemaker option, just File>Link>Word Document. Is there something I have to do to enable the Framemaker option?
Interestingly, on another computer with a trial copy of Robohelp 8, I DO see the Framemaker option. Not sure why I shouldn't with the new install.
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I think one of the issues at play here deals with security and Adobe protecting their assets. There are mechnasims in place that prevent a user from repeatedly installing a trial over and over and over, therefore having a never ending "free trial" period. And it would appear that this may be somewhat at play in an odd way when the trial has been installed and perhaps now you are installing the trial of TCS.
Just sort of thinking out loud.
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Message was edited by: Dafolo_Jan

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Message was edited by: tvsizedoesmatter
Message was edited by: tvsizedoesmatter

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File Link Framemaker Document option not appearing

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