File locking in Virtual Office

I'm using Virtual Office for Open Enterprise Server V 1.6.
If a user working locally on my network opens a file the file will automatically be locked to read only for all other users. This is as it should be.
If any other local users attempt to open the file they will recieve a standard warning message telling them that the file has been opened by somebody else, and who that person it.
If a user working remotely via Virtual Office attempts to open the same file while it is locked in read only mode they do not receive any error warnign messages. Instead they just recieve a 404 File Not Found error.
Is there any way to set up an automatic warning telling remote users with Virtual Office when a file that they are trying to access has is currently being edited by another user?

KnaufIT,
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Similar Messages

Office 2010 & 2007 - Excel and Access File Locking Out On the Network With Multiple Users

This is also posted in the Office 2010 - IT Pro General Discussions, but was suggested to repost here, since a definitive answer was not found.
Hi,
An issue that's happening is that Excel and Access files are locking on the network. We're currently using Office 2007 and 2010.
Here are some different scenarios that are happening:
When opening the file it is locked out by “User X” which is the person that has the file locked out and no one else can open the file.
When opening the file it is locked out by “User Y” which is NOT the actual person, but is locked out by “User X” and no one else can access the file.
When opening the file it is locked out by “…another user” which is generic and no one else can access the file.
The two more common events are incident 1 and 2 with 3 happening the less common.
This message will continue until the sessions are closed through computer management on the file server.
The file server is running Windows Server 2003.
This does happen on both Windows XP and Windows 7 clients.
This does happen for users using Office 2007 and Office 2010.
There are two sets of Office 2010 Users when it comes to patches. Everyone has the most current patches with Office 2010 SP2 while anyone that has Microsoft Project 2010 is using all the current update before Office 2010 SP2.
All users that are using Office 2007 have all the current patches and service packs.
Another variable is that we have users that will leave a file open on the network for 3+ days and after a while it will lock the file out.
Also we have Shadow Copy that runs daily on the system which I'm not for sure if that impacts anything if a file is opening during that time.
Any ideas on how to mitigate the lock out issues would be appreciated.
Thanks,
Binary Process
Edit November 12, 2013: This issue can occur if and if not another person actually has the file open. If the person doesn't have the file open then there is a hung connection which needs to be disconnected by going to the Computer Management of the File
server.

Hi Binary,
I know that the description of the hotfix does not relate to the issue. The purpose is to install it for upgrading SMB related file.
A similar issue I encountered before:
http://social.technet.microsoft.com/Forums/windowsserver/en-US/b7fcc59b-52d9-4a02-863a-1a529bcb8cb1/temp-doc-etc-files-dont-close-after-a-file-closes-this-causes-locked-files?forum=winserverfiles
It is resolved by upgrading SMB files so maybe it will help on your case.
Another hotfix which may related:
http://support.microsoft.com/kb/983458
If you have any feedback on our support, please send to [email protected]

Virtual Office file access

When I use Virtual Office, I can browse to a file in my iFolder, and
click to open it. When I do, I am required to log in again before I
can retrieve the file. If I work with the file, I cannot save my
changes back to the Virtual Office unless I save it to the hard drive
and re-upload the file. I am using Firefox as my browser. I have
tried with IE and get the same result.
Is this the way VO is supposed to work? (Hope not)
mjvassallo

Timothy Leerhoff;2684738 Wrote:
> Is teh NetStorage server on the same box as VO?
>
> Have you tried connecting to NetStorage directly to see if this works
> the same way there?
>
> http://serverIP/NetStorage
>
> --
> Timothy Leerhoff
> Novell Support Forum Sysop
Yes they are on the same server. When I try to access NetStorage
directly, I get a message looking for an Authxtier login and password?
Do you know why that is? btw, if I try logging in to that, nothing
seems to work.
Thanks.
Matt Vassallo
mjvassallo

MS Office file locking on SMB share

I have both Windows and Mac clients accessing the same SMB share. There are file locking issues with Microsoft Office files, eg Excel.
Scenario 1:
1) PC User connects to the share and opens file test.xls. The PC user gets read/write access.
2) Mac user connects to the share and opens file test.xls. The file opens read-only. This is the desired behavior.
Scenario 2 (the problem):
1) Mac user connects to the share and opens file test.xls. The Mac user gets read/write access.
2) PC user connects to the share and tries to access file test.xls. Access fails with the following error: "Cannot access 'test.xls'".
A few details:
The share is on a NAS (network-attached-storage) device, although I can reproduce the same behavior on a windows server or Samba server as well.
The Macs are OSX 10.4 or 10.3 with Office 2004
The PCs are XP SP2 with Office XP Pro
My storage vendor says this is a 'Mac issue'. Any thoughts?
Thanks!
Various Mac OS X (10.4.6)

There are plenty of free ways to view at MS Office, but I don't think there are any to let you edit it. Most free apps are free for a reason (luring people in for purchases/upgrades, or supporting a commercial company as a portal, or as public services) - a dedicated professional app such as this is going to cost you less than 10 dollars.

File locking with OSX Server & Microsoft Word

We have a small office LAN based on a Airport Extreme bases station. Periodically Microsoft Word reports a break in connection to the shared folder where we store documents to get disconnected. When that happens and the user reconnects to the share, the user gets the file read-only message for the Word document that was open at the time.
I have found that in order to clear the read-only flag, I have to restart the server and open the Word file on the server with the ID of the user who was editing the file on the remote computer. Only that seems to clear the file locking that causes the file to be read-only.
I cannot figure out a less drastic way to release the lock file. I don't see any hidden temp files in the same folder as the document that is locked for editing found by ls -a or in the root direction of the shared folder in the .TemporaryItems/folders.<UID> that seems to be holding the lock.
I have run chflags nouchg <Word file> from Terminal, but that seems to have no effect either. I also used xattr to see if there were any locks held that way, but I don't see anything that way either.
File sharing to Macs only, which are configured just to use AFP through OSX Server.
Does anyone understand how the file locks of Word documents can be released directly with out restarting the server?
I should add that the underlying problems seems to be WiFi related. The behavior is that the WiFi connection seems to break long enough that the shared volumes disconnects. Outlook also causes a break. This behavior seems to have started with 10.9 and the purchase of new Retina Display MacBook Pros. I turned off AppNap on the Office applications but that is not clearly helpful. I also have been told the problem seems more likely to occur when Word is open in the background and another program like Outlook is in the foreground.
Any suggestions appreciated.

Apple write an operating system and also produce file sharing software as part of that to be used as a file server. Apple provide documentation for third-party software developers on how they should write software to work with Apple's software and also give those developers early access to new versions so those third-party developers can test and if needed make adjustments and issue updates to cope with any Apple changes.
Some third-party developers are good at dealing with this, some are bad, and some totally ignore what Apple does and give the impression they don't care if their product works properly or not. I think we can all judge where Microsoft sits.
It appears Microsoft have never paid any attention in particular to how Apple expect file-locking to be handled when accessing files on a Mac server. There have been problems for years and years and years with Office. Two other problems I have seen which seem different to yours but probably related are -
With Office documents it is supposed to be possible for more than one person to edit the same file at the same time, consider it a miracle if this actually works
With Office in particular Word, there is an auto-save function, unfortunately the way this seems to be implemented it seems that Word creates a new temporary file each time it auto-saves the document and keeps all the previous temporary files open still, this eventually means potentially over a hundred temporary files are open - just for one Word document and you can then hit a limit on the total number of files you are allowed to have open at the same time. At this point further auto-saves fail, and you also encounter great difficulty doing a real full save of the document.
I do not hold Apple completely blameless over this issue, it is likely their file-locking implementations change too often, and have inadequate documentation, however even considering this a company the size of Microsoft with the amount of sales (and profit) they derive from Office for the Mac has no excuses at all for failing to put the effort in to resolve any such clearly critical problems.
We could go on and on about other areas where Microsoft don't play by the (software) rules. Even in Windows Office does not obey the standard print dialog rules Microsoft specified themselves!
Unfortunately not only is Office for Mac upgraded infrequently, but even when new paid for upgrades are released Microsoft have a history of still not fixing bugs. It goes without saying that a mere free update is even less likely to actually fix a bug, typically such free updates only address security issues. The next version of Office is going to be Office for Mac 2014 see http://www.macworld.com/article/2106643/microsoft-will-release-a-new-version-of- office-for-mac-this-year.html
One area I confidently predict Microsoft not to resolve in Office for Mac 2014 is that fact that Word for Mac still does not support right-to-left languages like Hebrew and Arabic. This is despite the fact that OS X itself has supported this for years and years, and despite the fact other Mac programs support this including the free TextEdit and Pages - both of which can read Word files. Some people may remember that at one point the Israeli Government temporarily banned all Microsoft software over this issue. See http://apple-beta.slashdot.org/story/03/10/15/2215249/israeli-government-suspend s-microsoft-contracts This issue goes back over TEN years!!
I note that Microsoft has now taken their OfficeForMac blog offline, probably due to the weight of criticisms. I would not say it is due to out-right anti-Microsoft hate, that war ended long ago. We just want products that work. I myself do use Microsoft products, even at home - where they are the best solution, so I use Microsoft Media Center for example. Sadly this is now being neglected by Microsoft.

File locked, intern was using (file sharing). odd?

An intern, was working on my excel file via file sharing.
Sometimes, when I just go to open it it says, file locked - Julie working on it.... ok
But what's odd it she left the office, closed, saved, quit, and I'm still getting this on the file.

Check the privilages.
Other resources
Mac 101: File sharing
Mac OS X: File can't be moved if locked
Unable to move, unlock, modify, or copy an item in Mac OS X

Netstorage wrong hostname & virtual office empty page

Hi,
I updates our oes box (linux) with the latest patches (not sp's) and
ofcourse: Nothing works anymore.
When I login into virtual office, click on the netstorage link, I get the
following message :
NetStorage getData:IOException
URL = https://virtualoffice.<mydomain>:443/oneNet/xtier-login
HTTPS hostname wrong: should be <virtualoffice.<mydomain>
So I thought, because of a newer netstorage version, I only need to change
the link and get rid of the ':443' section.
I login with the admin account, click under administration on the service
link and a beautiful empty screen appears.
Every link under the administration gives an empty page.
So anyone experienced this before?
Can I change the link in a text file or do I really need to change it by use
of the VO administrators links?
Anyone any suggestions?
regards,
Peter

Peter,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://support.novell.com/forums)
Be sure to read the forum FAQ about what to expect in the way of responses:
http://support.novell.com/forums/faq_general.html
If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.
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Clustering Virtual Office and Netstorage Services in a DMZ

Gudday Guys,
We are relative novices with implementing Virtual Office and Netstorage
but we currently have it set up to front end our student storage system.
As the system will support 40,000 students, we are looking to move from a
single server implementation to a cluster with it running on at least two
servers to share the load. In addition, in order for students to access
their files from home, we intend deploying the cluster into the DMZ and
using SSL to connect from outside.
Before we set this up, I have a few questions. Firstly, can we set the
cluster up in its own tree so that its replication etc can be confined in
the DMZ or are we forced to set it up in our existing tree which is where
the users and storage reside? We could then pass the authentication
traffic through the conduits to our replica servers. If we can do this,
are there any special tricks/tips?
Any help or suggestions would be greatly appreciated. Thanks. Bill G.

> We don't allow http access directly from the outside - PERIOD! That's a
> Policy.
no problaem, that's fine.
> We use iChain to front end some of our existing Webapps but we decided to
> do this slightly differently this time and host the webapp itself in the
> DMZ and the services behind the firewall. That way we can easily access it
> both from within and outside the district.
well.......
> I've opened conduits for Authentication to the other tree (Port 524 tcp
> and udp) and also SLP (Port 427 TCP and UDP). I'm having trouble getting
> access to the DAs in the other tree. Any Thoughts?
you need to open up more ports. The client uses a "high" port as the source
port and 427 as the destination port when talking SLP. The DA will respond
to the client's source port. The source port from the server will be 427 but
the destination port will not be. You will need to open ports from the
client to allow high ports. 1024 to <whatever> is the normal range.
<whatever> supposedly never goes over 1500 or so.
NETSTAT -A will show you what its using.
Cheers!
Richard Beels
~ Network Consultant
~ Sysop, Novell Support Connection
~ MCNE, CNE*, CNA*, CNS*, N*LS

File locked by "another user"

Hi,
I am supporting a small office with 8x Windows 7 Pro 64x machines running Office 2007. They have a 2008 R2 DC which is also file server.
Recently we started getting the message that files are locked by "another user". This does not happen all the time and the files are not in use by anyone when it occurs. If a file is used by someone else it gives the user name in the error message.
They can try opening the file one moment and it fails, try again and it works fine. Sometimes it takes repeated tries or they have to open the file from within Excel (they usually just double click the file to open). I'm not sure if it happens with Word as
well, as they are a quite Excel heavy office.
I did some investigation online and a lot of the threats I found were related to Windows Defender - which my client was using. So I got rid of that and installed McAfee, which I liked much better anyway. Unfortunately that did not help and my client reports
that the incidences of locked files are getting more and more, to the point where they are quite annoyed.
In all honesty, I don't know where to start to get on top of this thing and would appreciate some guidance ;)
Thanks!
Maike
Here a screenshot I got, a little small - sorry!

Hi Maike,
Check if the following information would help:
There is a public blog on file locking issues (http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2012/05/14/the-definitive-locked-file-post.aspx).
I would suggest the following:
If you are seeing problems where the file is locked when double clicking from Windows Explorer, but the files open up correctly when opened in Excel or Word, do the following:
Turn off the Preview Pane, Details Pane and pop ups that show information about file and desktop items
This is a problem that has been reported to affect Windows 7 clients only, not Windows XP. The problem here may have something to do with the Windows Explorer in Windows 7. We are currently investigating this further and will post more information as it is
available.
In a Windows Explorer window, do the following:
1. Right click on the Start Button.
2. Click 'Open Windows Explorer'.
3. At the top left click Organize > Layout
4. Uncheck Details Pane and Preview Pane.
5. On a Windows menu, click on Tools > Folder Options. In the box that opens up, click on the View tab. Scroll down the list to“Show pop-up description for folder and desktop items” and clear the checkbox and then click OK.
If you are seeing issues where the wrong user name is showing up, there is a known bug on that and a fix:
In cases where the wrong user name is displayed in the file lock dialog
Sometimes where it says 'another user' it has the name of someone that didn't open the file or it has no name at all. Just a big ' ' where a name ought to be. Fear not, there is a fix for this problem. The flavor depends on
whether you have Excel 2010 or Excel 2007. The below KB Articles contain hotfixes that address several issues, not just the file locked issue. But in the dialog of the article you will see this as one of the problem descriptions:
Assume that you have an .xls file that is protected by Information Rights Management (IRM) on a network share. When you open the file in Excel 2007, a File In Use dialog box appears. However, the dialog box does not display the
correct name of the user who locked the file. Therefore, you cannot edit the file.
Understand that these fixes don't make the File in Use dialog go away, they just correct the problem of showing bogus user name information on the dialog itself.
Excel 2007 -
http://support.microsoft.com/kb/2598133
Excel 2010 -
http://support.microsoft.com/kb/2598143
Will Buffington
Microsoft Excel Support
Max Meng
TechNet Community Support

Virtual Office NetStorage broke after Security 205 and iManager 2.6sp4

Hello all,
This past weekend I put Security 205 update and iManager 2.6 sp4 on my Virtual Office server. Yes, I know they are running together.
Facts OES Netware 6.5 sp6., Universal Password, Secure Login/Secret Store
While in Virtual Office, if a user tries to go into their NetStorage location, they are prompted to "Please Enter Username and Password for Files" No matter what they do, they can not get to their files. However, if they go through Network Places and setup their NetStorage account, is works just fine and they can get to their files.
Any ideas?
Sincerely, Tom

THafemann,
It appears that in the past few days you have not received a response to your posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
- Visit http://support.novell.com/ to search the knowledgebase and check the other support options available on that page under "Self Support" and "Support Programs".
- You could also try posting your message again. Make sure it is posted in the correct newsgroup. (http://support.novell.com/forums)
If this is a reply to a duplicate posting, please ignore and accept our apologies and rest assured we will issue a stern reprimand to our posting bot.
Good luck!
Your Novell Product Support Forums Team
http://support.novell.com/forums/

HOWTO USE INSTANTMESSAGING IN VIRTUAL OFFICE

Hi i am enquirng what is required for using the instant messaging within
the VIRTUAL OFFICE web portal services.
I am currently evaluating this so that users can use instant messagin from
within their virtual office but am not sure if Groupwise messager is
required for this to be setup..etc ..etc...
any help would be appreciated.
Dennis
IT Support

Hi Marcel,
I've found a decent XML editor. Now I'm not sure exectly which lines to
remark.
I know it's the lines that start <xsl:if , but i'm not sure wher to close
the brackets. the changes I've attempted have just changes the framing.
Here's the chat part of the file. Of course it looks jumbled in this
message.

<xsl:if
test="not(CustomConfig/Setting/Value) or CustomConfig/Setting/Value !=
'/stylesheets/skins/virtualOffice/images/chat_user.gif'">
<tr>
<td>
<xsl:call-template
name="Portal.Gadget"/>
</td>
</tr>

<tr>
<td height="10">
<img alt=""
height="10"
src="{$Portal.ResourcePath}/stylesheets/skins/{$Portal.Stylesheet.Name}/images/cp.gif"/>
</td>
</tr>
</xsl:if>
</xsl:for-each>
</table>
</td>

<td width="10">
<img alt=""
Thanks,
Warren

File locking over AFP for GnuPG?

I'm trying to get Network Home directories working for our company as we have a few hotseat MacMini's and don't want to have local profiles on each. I've got that working as expected, the issue I'm having now is that we use GnuPG quite extensively and I can't get it to work over the network share. After a bit of digging it looks like it need to lock the key files while they're being accessed.
The error I'm seeing is:
gpg: lock not made: link() failed: Operation not supported
gpg: can't lock `/Network/Servers/macmini-server.local/Volumes/UserData/Network Users/testuser/.gnupg/secring.gpg'
gpg: DBG: Oops, `/Network/Servers/macmini-server.local/Volumes/UserData/Network Users/testuser/.gnupg/secring.gpg.lock' is not locked
gpg: keyblock resource `/Network/Servers/macmini-server.local/Volumes/UserData/Network Users/testuser/.gnupg/secring.gpg': General error
I know about the 'lock-never' option for GnuPG, but that doesn't work when setting a new key, and isn't the ideal solution.
Is there an option on the AFP server that needs to be set to enable locking?
Steve

I am sure Apple provide a means to do file locking and/or record locking. However your software might need to be written to properly call Apple's APIs to do this. I know Microsoft as an example always (tried) to do this their own way and as a result it pretty much never worked properly with Office for Mac.
This sort of query is going to be better pursued via Apple's Developer forums.

403, extra user, files locked....

Have been happy for years - have just set up a dozen web sites in Sites/ by moving them from another folder (where they were fine - just thought I'd use the Sites folder...) and suddenly these problems.
I have read and tried things - repaired permissions, Apache hosts etc all fine (and always were) and signposted correctly to new folder.
So...saving a web site (I use Rapidweaver) says it cant save because the file is locked.
In "Info". It isn't.
Someone suggested that I may not be the owner suddenly - where is this shown (not in "Info")?
In "info" quite a few files have a new extra user.
Me, rw, staff, r, everyone, r and now...
everyone again but with Custom access. And it cannot be removed.
So to the web sites. set up in Sites/ as, say, /hereford.
This site works fine.
as /wizard - the index page is fine but subsequent pages such as parties have css and images in a subfolder which are not being accessed/served.
Other sites just get a 403 yet I cannot work out what is different!
html. php - some work some don't.
None of the folders or files are locked (in "Info").
Any ideas, please?

Hi Dave,
Most of the time, nothing is actually locking the file itself. When a user is modifying the file, Office will create a hidden temp file. It's the temp file that gets accessed by any programs.
This KB Article has a description of the way that Excel saves files:
http://support.microsoft.com/kb/814068/en-us
There are multiple causes for the problem, here is a public blog from the Microsoft Excel Support Team, which has a thorough discussion of the file locking issues. You might want to have a look:
http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2012/05/14/the-definitive-locked-file-post.aspx
Thanks,
Ethan Hua CHN
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Windows 8.1 & office home business 2012 - Locks out ALL office programs * There was a problem sending the command to the program*

Hello,
I'm at wits end...BRAND NEW HP pavilion preloaded wit windows 8.1. Purchased a separate full version of Office 2012 Home and Business...downloaded it..loaded ...ran it....it runs fine ..UNTIL maintenance or other updates come through....then I receive
a ** * There was a problem sending the command to the program**** and it lock out ALL office programs with the same message.
My only fix has been to recover to a date BEFORE the updates or maintenance..and this works..UNTIL the updates or maintenance install....then it's Groundhog day all over again.
I have tried all the suggested fixes I have found..NONE work..NONE!! And pray tell how you can get into advanced options or any other portion of the programs to turn off the DDE when you cant access the programs or initialize them at all!!!??
SOS!!

Hi,
I have definitely heard your frustration, we can try these steps to check if it works.
Note: Before doing the following steps, please make a backup of your registry first.
1. edit "HKEY_CLASSES_ROOT\Word.Document.12\shell\Open " and delete the "ddeexec" key. The "ddeexec" key can also be deleted from "HKEY_CLASSES_ROOT\Word.DocumentMacroEnabled.12\shell\Open".
2. Change the registry for Word 2013 by right-clicking and saving:
Windows Registry Editor Version 5.00 [-HKEY_CLASSES_ROOT\Word.Document.12\shell\Open\ddeexec] @="[REM _DDE_Direct][FileOpen(\"%1\")]" [-HKEY_CLASSES_ROOT\Word.Document.12\shell\Open\ddeexec\Application] @="WordView" [-HKEY_CLASSES_ROOT\Word.Document.12\shell\Open\ddeexec\Topic]
@="System" [-HKEY_CLASSES_ROOT\Word.DocumentMacroEnabled.12\shell\Open\ddeexec] @="[REM _DDE_Direct][FileOpen(\"%1\")]" [-HKEY_CLASSES_ROOT\Word.DocumentMacroEnabled.12\shell\Open\ddeexec\Application] @="WordView" [-HKEY_CLASSES_ROOT\Word.DocumentMacroEnabled.12\shell\Open\ddeexec\Topic]
@="System"
3. Double-click the file after downloading to update the registry.
For more detail information:
http://www.dilloway.co.uk/there-was-a-problem-sending-the-command.html

File lock timeout length

When a user opens a document and a file lock timeout period is set on it in the database, how does SharePoint 2013 determine the length of time to make the lock period? This is an issue when a user has their system crash, but the file lock from their
original session remains open until the file lock timeout expires.
I already know there's a non-supported way to fix this in the database, but Microsoft's official recommendation is to wait "10 minutes", yet I see on most files the lock timeout is set to hours in the future. This causes users an unbelievable
amount of frustration to either wait multiple hours, or save a copy and merge changes later. Is there a fix to lower the file lock timeout value to something more reasonable? Why was this designed so terribly?

It is actually depending on your session timeout settings.
This prevents other users to modify \ overwrite it.
Check if below can answer some more question of yours
Office has to be continuing to extend that short term lock. You may check if this is the issue:
http://paulliebrand.com/2008/01/04/document-is-locked-for-editing/ or check this
http://paulliebrand.com/2010/04/12/document-is-locked-for-editing-part-2/
If this helped you resolve your issue, please mark it Answered

File locking in Virtual Office

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