File missing or offline

when I try to open in image that is on my filmstrip I get this message. what is wrong and how do I correct it?

Jim--thanks
i had moved my images via a flash card from one hard drive to another and left the xmp files on the main drive.
I moved them back and it solved the problem.
Good suggestions.
thanks

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HELP: Lightroom Shows Files missing or offline but they are not.

I have been using LR 2 for some time with no problems. Just got back from a trip to Turkey and copied my CF Cards to my image drive (not networked), manually, without Adobe Downloader. I then used Bridge Batch Rename on the images in the folders I created. The files are all there and named correctly. (Lightroom had not been run until this point). I then imported them all into LR 2, however there is a question mark next to each image, and when I locate the file LR 2 tells me the file is already in the catalog. I tried deleting the catalog folders, moving the originals into another folder and re-importing but the same problem exists.
What am I doing wrong? I loved LR up until now, but this has me really frustrated.
Thanks.

Hi Mike. The filenames didn't have a "/" in them. They were similar to this: \Turkey 2008\Disk 1\Turkey Sept 2008 _MG_0081.JPG
The only way I could get LR 2 to find the images was to remove the folder from the Catalog, delete the folder of the drive and then use the LR 2 "import from device" command. This imported the files, and I was then able to use LR 2 to rename them.
I still don't understand why they were not "findable" in the catalog though. I should be able to copy images to an internal drive, rename them with any program, then import them into LR 2 and have them available. Perhaps LR 2 was "watching" the folder and automatically added the originally named images to it's catalog.
Confusing huh?

File missing or offline error

I am getting the above error in Lightroom 4. Every image and folder in my library has a ?. I have not moved or renamed any files and all deletions have been done in LR. The images are located on an external disk but the LR was shut down prior to ejecting the disk. The disk was reconnected pror to starting LR. I am unable to reconnect any images or folders. I locate and select the images and folders but the ? remains.

You should only be getting this message when you have moved the photos to a different location (from where they were when you first opened them in LR).

Where are files when missing or offline?

Sometimes when I go to an image it says 'file missing or offline' even when I click and say find missing file and it brings it back, its still saying file missing and offline. Anyone know the answer to this?
Shrimpwriter

Are the files located on a drive, internal or external, that powers down when not in use for a period of time?

The file name img 1234 is missing or offline is on all images on screen

all my images have a bar accross the top which says 'the file name is missing or offline' this is on the screen, does anybody know what is going on here.
Thankyou peter...

Hi Victoria, thankyou for the reply to my problem. This issue only seems to arisen since the last lightroom update.
When I click on ? message is IMG 1311 JPG. Could not be used because the original file could not be found, would you like to locate it? Then shows previous location.
This is the file location when I open the file name box, C:\Users\Peter viking\Pictures\2012-07-27, Cooma Monaro RSL collection of objects storage\2012-07-25, Cooma Monaro RSL collection of objects display\Cooma Monaro RSL collection of objects 066.jpg. this is not the right location for the image. When I put in the location of previous location listed, error message says pathway could not be found.
I have a 6 month old PC. Hope you can help this problem has come from nowhere.
Regards
Peter…

I have files that say they are missing or offline. I have checked all my folders off of lightroom and they can not be found. I have used the ? mark settings to find and still not found. I can see the images on lightroom so they have to be in my system som

I have files that say they are missing or offline. I have checked all my folders off of lightroom and they can not be found. I have used the ? mark settings to find and still not found. I can see the images on lightroom so they have to be in my system some how. How can I retrieve these images? Is there a re boot for lightroom? Need help ASAP!

You have probably moved the files outside of Lightroom. The images you see in LR are previews that were made before you moved the files.
Do a search for the files/folders using your computers operating system. (Explorer/Finder)
Once you have found them, you can point LR to the right location.

Deleting files which are offline.

What is the best way to get Lightroom to delete files which are offline? I don't use lightroom as a database or DAM - for that i use iMatch. I use lightroom only to process the raws and hate to see the thumb files with a question mark on them when they are really not available locally.
Sometimes i wish lightroom behaves like the photoshop bridge program in that it will display only files that are available but i understand that lightroom does what it does because it also acts as a DAM program - that's why it still keeps the thumb files even though they don't really exist locally. But i don't want to see them if they are not available - is this possible and what's the best way to batch delete all question-marked files? Thank-you.

Of course doing as John suggests mean all edits, history, snapshots, collection information, virtual copies are gone, gone, gone.
As you've said yourself, Lightroom is a database, not an browser and having access to offline files is a reason why people use Lightroom. Missing file handling could be better, but if you want to files on a missing volume, click on the Volume browser to close the folder view. Of course you'll still see the missing files in collection.

Missing or Offline Images

Hi;
I have about 9000 missing or offline images according to my Lightroom3 software.
However, they're not! I can see them in the folders on an external drive where Lightroom says they are not. I'm confused, baffled, fed-up!
When I try to reimport them, Lightroom says they are already there, doubly confusing?!
Can someone please help me get them back in my Library so I can use them.
Many, many thanks.
PS I've had this same problem for a while, predating my recent update to v3 from v1.

When you have missing or offline images do NOT re-import. Since LR stores the edits and everything else you do in the catalog and not in the image file, you would loose everything you did by re-importing.
The correct way is to point LR to the missing image / folder. LR stores the location of an image (and its file-name) in the catalog, too. When you then move an image (or an image folder) or re-name them outside of LR, i.e. in Mac Finder / Win Explorer then there is a discrepancy for LR between what the catalog says and the actual situation on your hard drive(s). That creates the missing image message. "Missing" in this context means that LR does not "know" where the image is - it does not mean that the image is not somewhere on your hard drive.
For this reason, it is best practice to do all your image management (renaming of files/ folders or moving them) in LR. That way LR keeps track of where the images are.
You should see - in the folders panel (left side in Library Module - question marks besides the folders. This is LRs way of saying :I don't know where this folder is".
Right-click the top-most folder in the hierarchy of folders that show the question mark and select <Update folder location>. Navigate to the correct location of the folder and click on it. LR should then find the sub-folders on its own, provided that you have not changed the folder names or folder structure outside of LR.
If you have done this you have to do the <Update folder location> for each individual folder.
If you still have missing images after that, that means that you have moved images between folders 9outside of LR).
You then have to go the painfully slow route of pointing LR to each missing image. In the Grid View, the missing image should have a question mark on its frame. Click the question mark (hit it directly) and select <Find missing image>. Then navigate to the location of the image and click on it. If the file name has been changed you will be asked to verify that this is the correct image.
WW

I received a gift card and when I redeemed it an error message said that I had some itunes files missing and that I needed to reinstall itunes. Will I still have all my credits when I download itunes?

I received an online gift card for Father's Day. When I tried to redeem the gift then I received a error message saying I had some itune files missing and I needed to reinstall/download itunes. Will I still have my previous purchase credits after downloading and reistalling itunes?

You will, because the credited funds are on your iTunes account, not the application. When you reinstall iTunes just configure it with your old iTunes account and your credits will be there waiting for you.

New itunes update, now itunes wont open keeps saying files missing

doiwnloaded new update, now itunes wont open saying files missing. help

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

XML publisher report with a template file missing

I get the following error
Active template file not found in the template definition <TEMPLATE_NAME> for date <EFFDT>. (235,2515)
PSXP_RPTDEFNMANAGER.TemplateDefn.OnExecute Name:GetActiveTemplateFile PCPC:15872 Statement:346
but in
Reporting Tools > XML Publisher > Report Definition > Template tab
I did have the setting Effective date, what cause the problem?

Have a look at following post and run the sql in this post to see if your template definition is missing.
http://peoplesoft.wikidot.com/xml-publisher-template-file-missing
You could also run Application Engine PSXPCLEAN to clean orphan rows.
Are you running the report online or through PeopleCode?
In last case make sure the effdt is set correct in PeopleCode.
Also have a look if your server time settings are correct.
Hakan

My iPOD comes up with 13019 error message file missing please help!

My iPOD Nano will not sync and comes up with an error message 13019 file missing can you pelase help?

Try rebuilding your iTunes Library:
(This will cause all devices to see your library as a "new" library)
1. Open iTunes.
2. File>LIbrary>Organize Library: Consolidate Files.
-This process may take some time.
3. Quit iTunes.
4. Browse to your iTunes Folder.
5. Drag the files to the desktop, but leave the folders in place (folders will be iTunes Media, Album Artwork, Previous iTunes Libraries)
6. Open iTunes.
7. File>Library>Import Playlist.
8. Direct iTunes to import the "iTunes Library.xml" that is sitting on your desktop.
9. Once the process is complete attempt to resync your iPod.
EE

Music files missing/hidden in folder on network hdd

Hi all,
I have setup my home net work with a iMac (mountain Lion) backed up by a TimeCapsule and at the back of the TimeCapsule I have a 2TB networked external HDD. My iTunes library is located on this HDD, I take care not to start up iTunes before this networked external HDD has propoerly mounted to avoid any conflicts with links to my itunes library files and folders.
The other day I noticed a few missing files (the dreaded exclamation mark !), not too bad a figured, I located a few manually but reached some that does my head in...... Out of the whole album there are two files "missing", the other ones play as they should. When I try and locate the missing files the folder comes up empty.....
I have even checked the songs that do play in the same album....they dont show up either, even though they still play in iTunes (yes, they are all located at the same location). The album was originally ripped from a CD and I don't use iTunes Match or Genius.
I have tried to find the files by:
1."open in finder" - files missing / whole folder empty
2."through finder and located the drive and folder" - files missing / folder empty
3."copy file location from "get info" and paste into "go to folder" - the file temporarily appears in the finder window but dissapears shortly after / folder yet again empty.
4. I check the folder "get info" from my finder and it says "zero bytes"
5. I can't use Search because its on an external HDD and there fore not indexed
6.I have tried to copy the folder to the desktop but still shows empty....
7. I have tried to "organise" my library, still no change.
What the..xxx..is happening..?
From what I can gather, the files are actually there but not visible through the finder window (even though the folder appears to be 0 bytes).
The problem being that I can't locate my missing files because I cant see them any more......
Am I missing something (like show hidden folder on a Mac) or has it got to do with anything else...? How can I fix it..? I have found posts that relate to windows users forced their W7 to show hidden folders but nothing yet on Mac.....
Help.
//Fred

I was lucky to be able to use a PC, that after trying numerous times actually read the external hdd, I quickly copied all files over to a backup hdd and recovered all files. After that I ended up in contact with Western Digital about the incident and they recommended to completely erase (7-pass erase) of the hdd, which ended up taking over 5 days to do. They gave me no reason as to "Why" it would have happened but if I erase and reformatted of the hdd and the problem reoccurred they recommended to get the unit replaced.
I was lucky to recover all my files.....keep trying on different computers if you can, and copy what you can get hold of. The 7-pass erase will delete pretty much every trace of information on the hdd with no chance of recovery.
So far since the incident its been running ok but I not longer trust the hdd to be stable. Not a simple nor quick process / solution I'm afraid.
Good luck!
Once you have recovered your files (or as many as you can get hold of) and ready to erase the hdd:
(THIS WILL ERASE ALL YOUR DATA, MAKE SURE YOU HAVE A BACKUP BEFORE PROCEEDING)
Connect the drive directly to the Mac, open Disk Utility.
Select the drive and click on the "Erase" tab Select the "7-times zeros" to completely erase the drive.
Once the erase have completed format the drive to your selection.

File process - some files missing in processing

Hi,
I am using the below code to create drives on network.
This exe file is used by ILM as part batch job. The job will pick input files from local drive.
Query: While executing this job some input files are missing so for them drive is not created. Please let me know what could be the reason and how to resolve? let me know how to avoid file missing without processing?
System.Diagnostics.Process cmd = new Process();
cmd.StartInfo.UserName = "ad_user";
cmd.StartInfo.Domain = "domain";
cmd.StartInfo.Password = "password";
cmd.StartInfo.WindowStyle = System.Diagnostics.ProcessWindowStyle.Hidden;
cmd.StartInfo.FileName = @"d:\miis\createdrive.cmd";
cmd.StartInfo.WorkingDirectory = @"d:\miis\";
cmd.StartInfo.UseShellExecute = false;
string these_args = string.Format("{0} {1} {2}", domain, ocgsamaccountname, ocgpathtocreate);
cmd.StartInfo.Arguments = these_args;
try
Console.WriteLine(cmd.Start());
if (!cmd.WaitForExit(15000))
skip_delete = true;
jaya

Found the issue:
At first glance my itunes music folder looks normal, but after some careful reading of the location data...it turns out all of my music is also stored in a subfolder "MUSIC" in with all the artist names. I found this after discussing with a genius today while having my battery replaced. Together we found the issue.
How? iTunes at some point started making a MUSIC and MOVIES and maybe some other folders in the iTunes folder. When I redid my library some time ago, it must have changed the directory and copied all my music to the user/music/iTunes/iTunes Music/Music folder. This would also explain why I found that sometimes my library took up more data than I had expected. iTunes would say 45 GB but the folder would say 90GB.

Photoshop elements 10 won't open, says files missing. Reinstall. Trying to reinstall but won't run. Nothing works. Using Windows 7.

Photoshop elements 10 won't open, says files missing. Reinstall. Trying to reinstall but won't run. Nothing works. Using Windows 7.
How do I reach tech support?

http://forums.adobe.com/message/5506764#5506764

File missing or offline

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