File's security settings do not allow export ...what good is this product?

I just paid $19.95 so that I can "Convert PDF file to Word online". When I select the file and try to convert it I get "The files security settings do not allow export". Whent I check the properties of the file it tells me that it is an "allow all for my login" ... What is going on? If I cannot convert any PDF file to Word I WANT MY MONEY BACK NOW!
[email address removed by moderator]

Good day,
There seems to be some conflicting information being presented from our services vs. what you're seeing in the document's properties.  Could you share the file you're trying to convert with us here?
We've outlined the ExportPDF service's capabilities here: Will Adobe ExportPDF convert any type of PDF file? Though it sounds like we might have a bit of an odd situation here.
Hopefully we can figure out what's causing the problem!
Kind regards,
David
Acrobat Community Manager
Adobe Systems

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